ICloud Nightmare

I have a problem with Apple's iCloud.
It all started a few months ago when a friend recommended my mom to activate the iCloud Sync on her iPhone. The friend, trying to be helpful, activated the automatic iCloud Sync to the existing iTunes account she used on her phone. The problem was, and is, that my mom does not have her own iTunes account but instead had been using mine because she has an aversion and general distrust of technology. This set-up of sharing an iTunes account with her was never a problem until I got a new 4S the following month, activated iCloud (which I had never used on my previous 3G because I had been avoiding that software update), and received all of her contacts, calendar dates, pictures, etc. I was annoyed and, being the oldest child of a generally technologically-challenged family, I was expected to solve the problem. My first thought was to make my mom her own iTunes account and change her over to that iCloud account. What I didn't know was changing iCloud accounts causes all information synced with the previous account to be erased off of the device, so my brilliant Plan A effectively blew up in my face. Two very stressful, scream-filled hours later I gave up trying to route her information from my iTunes/iCloud/iPhone to hers and just reactivated my iCloud on her phone to restore all of her info. I then relegated myself to deactivating iCloud sync on my own, new device and (manually!) deleted all of her stuff from my phone.
Fast-forward to today: My phone has been acting up, i would like to Restore it but I now have several months worth of information I don't want to lose. iCloud seems like the easiest way to back up my stuff, and in general I would like to be able to use my own iTunes account to store my own information. My mom is still technically the sole user of my iCloud and she now has an iTunes account that has not been used since my failed attempt to separate our siamese-synced iPhones. My mom is also a particularly high-strung neurotic who refuses to lose any information on her phone (she won't even let me touch her phone anymore since the iCloud fiasco, she thinks I'll "break the cloud" again).
Please help me separate my mother's information from my own so we can resume our own lives. Any help with this would be greatly appreciated, I've spent many hours on the phone and at the store with Apple Techs who are generally confused about this problem and how to solve it without my mom losing a good chunk of information.

This would be impossible unless you contact Apple them selves. Maybe they can help you.

Similar Messages

ICloud nightmare - kept agreeing to terms and conditions in circle

i have been agreeing to terms and condition for more than 100 Times .
Come on Apple !!!! iCloud is not working now .
Contacts are not syncing even though on the web it is there but i cannot download to the phone !!!
Stop bluffing the world the status is green ! hotline is not working also

My iPad and iPhone are doing the same thing. Must be the traffic.

Cannot get Address Book on my iPod 2nd gen

If i try to remove icloud it just remove my original contact in my Mac, I am very upset at this because I cannot get my contact to sync with my address book on my iPod touch 2nd gen.
I will stay away from iCloud if I can and go back to the way I was until bugs get worked out, or when I understand the inner working or purpose of that mess that i am in.
I need to simply sync contacts from my Mac mini to my iPod manually if possible, I try every options in iTune.
Thanks for reading any clue is very welcome, I just buy a Mac mini and I am extremely happy. Hope this iCloud nightmare will get resolved.

What happens when you connect the iPod to your computer and try to restore via iTunes? Error message?

Setting up iCloud Drive for a family is a nightmare!

Setting up iCloud Drive for a family is a nightmare! I have spent the last two hours trying to figure out a smart way to make it work! First off, even though the name is similar, iCloud Drive seems to be a very different thing than Google Drive or Dropbox. There is no "sharing" option. This is what is so frustrating at the moment.
My family has used one main Apple ID for years. I recently upgraded the iCloud space so my daughter could sync her iPhone to the cloud. So, I updated to Yosemite and iCloud Drive and REALLY LIKED many aspects of the new system. However, in order to make many of the new features work, like having the text messages come to the computer, and having the phone calls (which are linked to Facetime) come to the computer I am faced with all kinds of dilemmas. My wife and I have two Macbooks. In order for her to get her phone calls forwarded to her Macbook she needs to have her phone number AND e-mail address that's associated with the specific iCloud Account that her computer is logged into. We have mainly been logging in to the same Apple ID. In order for her to access her own phone vs. mine she will have to log her computer in to a different Apple ID - but that will also mean a new iCloud Drive.
I think these new features in Yosemite are great - but they are geared towards individual people. There have been many articles written about how to deal with Apple IDs within a family. There need to be some updated articles on how to deal with iCloud Drive and a family. To me it's just way, way too complicated. It seems like it doesn't "just work" anymore.

It will depend on how much data has to be moved to iCloud Drive. 30 minutes is a long time, but not unbelievable.
talltenor wrote:
My MacBook Air has been "setting up iCloud Drive" for 15 hours!
It's failed. Reboot and try again.

I bought an iPad 5 days before my mum did. My one set up from switching on. My mums what a nightmare had to take it back to the shop for them to down load iCloud. How can they sell 2 different products?

I bought an ipad2 5 days before my mum. Mine started to set up from the minute I switched it on. However my mums what a nightmare. After many hours of trying to solve the problem and searching the Internet we took it back to the shop. This one had to have iclouds downloaded from iTunes. Was told that they are the same? When you looked at the boxes the discription on the back was different and mine had a tiny silver cloud sticker on it which ment it didn't have to down load th iOS soft ware from iTunes. I wish I had known at the time that there was 2types out there as I would have asked for my mums to be the same as mine. Not happy.

Sounds like one unit had iOS 5, the other had iOS 4. Unfortunately it happens that some units are shipped from the factory at different times with different Operatin Systems installed.
Stedman

TS4097 we have multiple users in our family and multiple devices all sharing one itunes account. i think we are all synced to one icloud account and it is a nightmare....contacts lost, text messags showing up on multiple devises etc. how do we fix this?

We have our family sharing one itunes account. we have 3 iphones, 2 macbook airs, 2 ipads and 1 mac. I am not sure how we even got started on the icloud but somehow we did and everything is a mess. The ipads are showing the text messages, the contacts are all combined, the apps that my duaghter downloads are appearing on all devices. how do we fix this so contacts are not shared, messages are not shared and apps are not automatically synced to all devises?

You have two different issues going on. You are getting each other's messages because you are sharing the Same Apple ID for iMessage. This can be corrected by going to Settings>Messages>Send & Receive on add the devices and doing one of the following:
Either uncheck the email address shown under "You can be reached by iMessage at" on all of your devices; or
If you want to continue to receive iMessages at this email address on one of your devices, on all of the other ones tap the Apple ID at the top, sign out, then sign back in using a different Apple ID (so all devices will be using a different Apple ID for iMessage). Note: you can continue to share an Apple ID for purchasing from the iTunes and App stores. It does not need to be the same as the ID you are using for iMessage, FaceTime and other services.
The second issue is that you are sharing the same iCloud account on your devices. When you do this any data you sync with the shared iCloud account such as contacts is merged and will appear on all devices connected to the account. To fix this you both need to have separate iCloud accounts (you can continue to share the same Apple ID for purchasing from the iTunes and app stores).
First decide which device(s) will be keeping the current iCloud account. On the one(s) that will be changing accounts, if you have any photos in photo stream that in your camera roll or backed up somewhere else that you want to keep on the device(s), save these to the camera roll by opening the photo stream album in the thumbnail view, tapping Edit, then tap all the photos you want to save, tap Share and tap Save to Camera Roll.
Once this is done, go to Settings>iCloud, scroll to the bottom and tap Delete Account. (This will only delete the account from this device, not from iCloud. The device(s) that will be keeping the account will not be effected by this.) When prompted about what to do with the iCloud data, be sure to select Keep On [iDevice]. Next, set up a new iCloud account using a separate Apple ID (if you don't have one, tap Get a Free Apple ID at the bottom). Then turn iCloud data syncing for contacts, etc. back to On, and when prompted about merging with iCloud, choose Merge. This will upload the data to the new account. Repeat this process for all the devices that you need to migrate to new accounts.
When finished, to un-merge the data in your accounts you will have to go to icloud.com on your computer and sign into each iCloud account separately and manually delete the data you don't want (such as deleting the other person's contacts from your account, and vice versa).

Restoring new iPhone 4S from iCloud backup has created an app sync nightmare with iTunes

I've restored my new iPhone 4S from iCloud and plugged it into my computer to sync over the apps so they wouldnt have to redownload via iCloud. Hit the initial ok dialogue button, which had an auto-sync apps option checkmarked under it (this was the only dialogue option and only checkmark). Now iTunes wants to reload all apps and erase app data.
The phone is peforming as expected, downloading the apps one-by-one from iCloud, however, I won't be able to sync the phone, as leaving apps sync checked will rewrite all apps (erasing app data and adding apps I don't want on my phone), and unchecking apps sync will delete all apps from the phone. I've tried removing the ~/Library/iTunes/ folder, hoping it would force iTunes to re-initialize the sync config. This didn't help at all.
Any suggestions? I really don't want to re-restore from iCloud, but thinking I'm gonna have to and hope that not checking the auto-sync apps (when the phone is plugged in for the first time) will fix the issue. It's rather mindnumbing that there doesn't appear to be a less painful option for the simple task of setting up a new device from an old device iCloud backup. Thanks in advance and I apologize if this is hard to follow.
Larry

Ok, so this is pretty infuriating. I've gone ahead and restored from iCloud again. This time when I plugged my phone into iTunes for the first time, I unchecked the option to automatically sync apps. As expected, the Apps are not set to sync now, however, the computer does not display the apps loading on the phone, so if I did go ahead and turn on App sync, I would end up losing all app data. It appears that I will have to let all apps redownload from iCloud before I can do anything regarding syncing with iTunes. I can't believe this is the only option. I suppose I could turn off iCloud backup on my iPhone 4, allow it to create a local backup, then local restore onto iPhone 4S, then turn on iCloud backup. That seems a little too band-aidish to me, though.
Larry
Edit: Yes, I have 10.7.2 and all available system updates as of today (10/14/11).

Restoring new iPhone 4S from iCloud backup has created a sync nightmare with iTunes

I've restored my new iPhone 4S from iCloud and plugged it into my computer to sync over the apps so they wouldnt have to redownload via iCloud. Hit the initial ok dialogue button, which had an auto-sync apps option checkmarked under it (this was the only dialogue option and only checkmark). Now iTunes wants to reload all apps and erase app data.
The phone is peforming as expected, download the apps one-by-one from iCloud, however, I won't be able to sync the phone, as leaving apps sync checked will rewrite all apps (and add apps I don't want on my phone), and unchecking apps sync will delete all apps from the phone. I've tried removing the ~/Library/iTunes/ folder, hoping it would force iTunes to re-initialize the sync config. This didn't help at all.
Any suggestions? I really don't want to re-restore from iCloud, but thinking I'm gonna have to and hope that not checking the auto-sync apps when the phone is plugged in for the first time will fix the issue. It's rather mindnumbing that there doesn't appear to be any less painful options to setup a new device from an iCloud backup of an old device. Thanks in advance and I apologize if this is hard to follow.
Larry
Edit: Going to repost this in iPhone discussion. You may discard this posting here. I unfortunately couldn't delete the post.

Ok, so this is pretty infuriating. I've gone ahead and restored from iCloud again. This time when I plugged my phone into iTunes for the first time, I unchecked the option to automatically sync apps. As expected, the Apps are not set to sync now, however, the computer does not display the apps loading on the phone, so if I did go ahead and turn on App sync, I would end up losing all app data. It appears that I will have to let all apps redownload from iCloud before I can do anything regarding syncing with iTunes. I can't believe this is the only option. I suppose I could turn off iCloud backup on my iPhone 4, allow it to create a local backup, then local restore onto iPhone 4S, then turn on iCloud backup. That seems a little too band-aidish to me, though.
Larry
Edit: Yes, I have 10.7.2 and all available system updates as of today (10/14/11).

We just bought our boys iPad minis. We have a "family ipad" now with lots of music and apps the boys love. Will syncing them to icloud cause a nightmare with calendars, music, and emails etc being shared?

We just bought our children 2 ipad minis. We have a "family ipad" now that contains lots of their apps, music, books etc. I am afraid to connect the minis to icloud for fear they will also sync our calendars, email, etc. Does anyone have experience with a family using icloud and do you recommend starting over with everyone having their own account or merging the family?

Welcome to the Apple Community.
To begin with, I would like to try to explain Apple's confusing nomenclature in regard to iCloud.
Apple have called the whole cloud thing iCloud, there are a number of features under the iCloud umbrella, some of which require their own login. iTunes is one of these, another is what Apple have unfortunately also called iCloud too.
You can use the same Apple ID (account) to login to both iCloud and iTunes, but you don't need to and often users will login to each service using a different ID.
The part that you need to remember is that the services available when you log into iCloud are completely different and unrelated to those when you log in to iTunes. Your iCloud login enables mail, contacts, calendars, find my phone, Back to My Mac, Documents & Data sharing and photostream, it does not affect any of your iTunes services.

ICloud is being a nightmare

So this is an issue! Last week my fiancé was logged out of iCloud on her iPhone. She thought nothing of it and went to put her password back in. After a few failed attempts she got suspicious since her password has been the same for the pat 8 years (AKA she was hacked). She went to do the recovery email password reset option and thought it would be sent to her gmail address. After noticing she wasn't getting any password reset emails she went to do the 2 question verification. However, she created this account 8 years ago!!!! The questions were, "Who is your childhood best friend?" (in the 8t grade you have 40 best friends.... good luck), "Who was your least favorite teacher?" (all of them? Also, did I write Mrs, Ms, or Miss?), "Who was your first teacher?" (I don't know?! God?!). What makes it worse is that you have to get 2 out of the 3 questions right! After trying this 4 times and getting locked out for EIGHT HOURS all 4 times we reverted to Apple Support who we thought would be able to help. Well Apple surely doesn't care because they ended up hanging up 3 times and were basically told "tough luck". We spoke to 9 different people and spent a total of 8 hours on the phone with support to get a password reset so we can get all of our emails back. We were told "the security is in the customers hand and there is nothing we can do." However, I have receipts from iTunes with a Name, Email address, Home Address, Phone Number, and last 4 digits of the credit card, but that wasn't prove enough... Really?!?!
I guess my Question is, is there any way around this? Is there some God like figure at Apple that we should contact to release this account back to the proper owner?! This is so frustrating that as lifetime Apple owners we have decided to move to Android if this isn't fixed because at least someone will be more sympathetic and will help us through a conundrum like this.

Here is the fix:
1. Shut down Mail. Next, deselect "iCloud Mail" in the iCloud preferences pane in System Preferences FIRST. If not, it will automatically pre-populate the wrong p9X.mail.me.com server names again overwriting all your work.
2. Now restart Mail and go to preferences. If "iCloud" mail is still showing, select it and click on the "-" at the bottom to remove it.
3. Now follow the instructions here: http://www.wilmut.webspace.virginmedia.com/notes/icloudmail.html (disregard that this is for Snow Leopard, it DOES work on Lion) paying attention to the use of the "option" key when needed to avoid Mail automatically "creating" the account and closing out the preferences window.
4. Ensure the correct server names of "imap.mail.me.com and smtp.mail.me.com" are still there and close Mail preferences and now select "get mail". It may prompt one last time for your iCloud password, enter it and you are done.
Good Luck.

Locked out of iCloud, support is NO HELP!

My parent's computer came up and asked for their iCloud password for some reason last week, they tried entering it but didn't remember it so the account was put on lock. The past week has been nightmare dealing with Apple and trying to unlock the account. We don't know where to turn at this point.
1. they don't remember any of the security answers (their answers are right but support says they're not), and they don't have a recovery email on file (or at least we can't remember what it is)
2. call Apple support, they cannot unlock the account or change anything because they cannot verify the account identity. They send a code to one of their devices, but the 2nd form of ID must be one of the security questions which they don't know the answers to.
Apple's solution was to create a new iCloud and Apple ID account. I informed them that was not acceptable because my parents needed access to their existing email for insurance information, etc.
So I just noticed on Apple's site it says if you forgot the answer to the security questions, to use the recovery email to reset them... if you don't know the recovery email, please call Apple Support!!!! That's what we did and they say they cannot help us.
What am I missing here?

I also want to add that the support folks we talked with today KNEW NOTHING!!!! They tried to tell me that the iCloud and Apple ID is not the same as their email address.... it was only a username and that they had a separate email... ***?

My ex has my iPhone 4. I loaned it to her, now she's keeping it and has her pass code on the lock screen. I froze the acct with Bell, but want to remote wipe the phone. Not sure if she has iCloud on but she might have Find My IPhone on. Advice to wipe?

Help... My ex has my iPhone 4 that I lent her. I kept the phone on my Cell phone service provider because of her bad credit. She turned out to be quite the lunatic, and it took the police to get her out of my home. What a nightmare. She still has my phone with her own pass code on the lock screen. I froze the service provider acct, so she can't call with it or use data unless she gets her own account. However she can still access many of my contacts I left on there. She also gets apps that I download onto my iPhone 5. She can't download apps herself because she has no apple account. Mine is still on there. She doesn't know my password. She does still get copies of my apps though. I tried to stop that when we were still together in a relationship but didn't succeed. Do I need to creat a new apple account, or just change the account name to stop her from getting the apps? Can I remote wipe the phone if the iCloud functions are set to off on that phone, but maybe the Find My IPhone is still turned on? She has mental disorders and a mean streak. Does anyone have advice or ideas???

Apparently "find my iPhone" won't work unless I restart her cell service, which I can easily do. I think she might need her phone powered on too for me to trace it and wipe it. She forgot her charger here and has no service on it, so won't have it on much. Maybe I can change my Apple ID altogether? As long as the new Apple ID doesn't somehow automatically go to her phone.

I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2 icloud just

I had to change my Apple ID and password in itunes. Now my icloud doesn't work and I can't update my apps on my iPhone. I have looked at suggestions on the community pages and apple suggestions but none of them are relevant to iOS 8.1.2
icloud just keeps bringing up my old email address & asking for my old password which doesn't exist anymore and when I try to sign out of icloud it wants my old password, when I tried to change my primary email back to the old one it wants me to verify it through an email address that doesn't exist. Please can you help me sort out this nightmare.

Hi skippy2012trev,
Welcome to the Apple Support Communities!
I understand that you updated your Apple Id and password but now you are being prompted for the old information in iCloud. You are on the right track by changing the Apple ID back to the previous email address temporarily so that you can sign out. You should not need to verify the email address. After you edit the Apple ID back to the old email address and then sign out of iCloud on your iPhone, edit the Apple ID back to the address you would currently like to use. There is no need to change the password again, only the email address, unless you prefer to update the password again.
If you're asked for the password to your previous Apple ID when signing out of iCloud - Apple Support
Change your Apple ID temporarily
If signing out and back in to iMessage or FaceTime didn't help, try these steps:
Change your Apple ID to the Apple ID you used previously. You shouldn't need to verify the email address.
Tap Settings > iCloud. Complete these steps only if the Find My [Device] setting is turned on:
Scroll down and tap Sign Out, then tap Sign Out to confirm. If you're using iOS 7 or earlier, tap Delete Account, then tap Delete to confirm.
Tap Keep on My [Device] or Delete from My [Device]. In either case, your data remains in iCloud and will be updated on your device when you sign in to iCloud again.
Enter the password for your previous Apple ID.
Change your Apple ID to the new email address that you want to use. You'll need to verify the email address.
Return to Settings > iCloud and sign in with your new Apple ID.
Cheers,
Joe

Why is iCloud not controllable from a single piece of software?

The basic concept of "CLOUD" computing is enticing, instant on the fly updates of critical information, but it is a security and privacy nightmare in reality.
Why is there no single controlling software application to configure the integration of the multiple venues which make up the "system or network?" Receiving data instantly is great especially if it arrives in multiple places at one time. BUT, when an inadvertent action on one of the venues deletes important legal, medical or financial documents, we are all vulnerable to costly data loss.
Unfortunately, most discussions center on the minutia of how to log on; preserving well used email addresses that people know you by; trying to find out why mail sent from your mac and the web based iCloud Mail have different email addresses, usually your old trustworthy address, while your iPhone email address is different and has been arrogantly, and automatically changed by Apple to a DOTme.com address; syncing data without losing it all or among other problems, how to control the entire mess with iTunes or your iPhone which has two preference panels that deal with iCloud interaction, or your iPad, or your Mail Application on your actual MAC, or the System Control Panels.
Even worse, although one very easy solution to at least the loss of mail data is to use a computer residing software client to fetch email and redistribute it to Apple's Mail Application on your main computer, they will not accept responsibility for not allowing those third party "gate-keeper applications" from accessing iCloud IMAP servers.
However, they claim that everyone is happy with "CLOUD" computing, and that it is a standard protocol accepted across the computing world, and that all IMAP servers work the same way using the same protocol. Why then, although third party applications like Thunderbird, SeaMonkey, the old and trustworthy Spamfire, among many others can access almost all non-Apple IMAP servers, can they not access Apple's iCloud IMAP servers?
Why, after meticulously creating multiple calendars on my MacBookPro do all of these calendars that previously resided safely on my hard drive disappear from my local drive and my control to be recreated on iCloud?
Why can't our main computer of choice be the deciding and controlling device in this mishmash? Why can't the data residing on our iPhone or iPad be controlled independently?
Why will Apple not provide a clear, single, non-conflicting piece of controlling software that protects our data once it gets to our main computing device, iPad or iPhone, that provides all the data protection of physical residence on a secure hard drive or the memory device in the iPhone or iPad once the data arrives?
Why don't we have control of our own information, or the ability to configure what we have purchased to fit the security and data protection priorities that we need to have? We should be able to decide how automated "CLOUD" computing should be individually based on our individual needs and requirements.
We should be able to designate that once data generated on either a CPU, iPhone, iPad or any other hardware device is created, it is protected from the dangerous volatility of "CLOUD" computing, and we should have the option to keep all received data on all hardware devices until we individually make an active decision to delete that data on individual devices.
Consider these issues VERY CAREFULLY, especially if you work in the legal, medical or financial sectors. Apple needs to decide if it really desires to be in the ENTERPRISE MARKETPLACE. Most Macintosh users and Apple supporters have advocated for Apple and the Macintosh platform from the beginning, and have desired widespread acceptance in all areas of computing, but to me the decisions surrounding the deployment of iCloud and Apple's version of "CLOUD" computing seem at odds with that goal.
Please contribute your opinions on this very important issue.

Consider these issues VERY CAREFULLY, especially if you work in the legal, medical or financial sectors.
Hm.. German companies,lawyers,doctors,government offices and all such are not allowed to store client data or confidental items on the "cloud" at all if the connected servers are outside of german / european law. They are especially forbidden to store such data to 3rd party companies that have no legal rules or definition of who can see,open,copy,move or even delete the files content.
As Apple has never published a document that deals with such privacy,security and other issues, no german company, likely also no other european countrie's company is allowed to use "icloud" for client data or sensitive information. If such data resides on iDevices , Macs or PCs that run Apple software - I do not want to be in the Administrators shoes.
If a company does that -- against all laws -- and a client/customer/citizen gets to know about that, there are fines to pay that could easily bancrupt a small company within its first case on court. I have the individual rules and laws not at hand or in mind, but they exist, I know.
I thought in other countries there were similar restrictions that beware ordinary people from the mistakes that other people might do to their data. icloud is a personal home user's playground as I have understood so far, - not aimed and not suitable to enterprise computing, at least not in the broken state as of now. But no man on earth is safe from idiotic decisions a "Fanboi" might make - if fate has it so that this guy is your lawyer or doctor or whoever has your data on the Desk..
Heavy Stuff. But worthwile to think at least a bit about the issues that come to mind.

ICloud ruined my life- how can I escalate this case further!!!

The unthinkable has been hande to me by Apple.
iCloud corrupted 40% of my documents. Then 'reset' the remaining 60%
100% of my documents erased by Apple. This has taken 8 months of my life away, the apple care process has been woeful. So many Senior Advisors said they would 'take ownership of the case' and 'call me back'. Nothing, no call back- I am forced to call up again- explain the case again- be promised again by another Senior Advisor that they would 'take ownership of the case' and 'call me back'...
I am left shattered.
This was a few months ago- i have lost huge amounts of irreplaceable research generated from over 2000 hours of my own personal work.
It was not backed up to my mac book as it was rendered inoperable when i 'upgraded' to OSX Lion.
I did all my work for 8 months on my ipad. All documents were created and stored locally on my ipad. I had no access to my LaCie external because my macbook was inoperable.
It was recommended by Apple Genius that I turn on icloud for Documents. iCloud then corrupted the documents and synced that corruption back to my documents locally stored on my ipad.
I could then see all the images in pages documents view. But could not open them- that was for about 40%of my documents. I could still access the other 60%
My account was then referred to the iCloud engineers. After a few weeks with no contact from apple I called up to chase up this loss of my documents- it had been going on for 7 weeks at this point.
The senior advisor told me that my account had been 'reset' and should be working fine now..
WHAT!!!! Reset!!!?????? so what about the 60% of docs that i had access to?
Gone. Deleted from the icloud account, synced back to my ipad.
All Gone.\
If i had been contacted by the engineers. 'We cannot fix your corrupted documents. We propose to reset your account. That will erase all data and documents in your account. Is this ok? Please backup any documents you have on your ipad.'
This would have saved 60% of my 8 months research- which is a lot.
but no- no contact, just reset my account and erased my documents.
its unbelieveable and unthinkable.
I am a MASSIVE apple fan- i have 22 Apple devices and tell everyone in my network that all my dreams have come true with Apple- ridiculing them for using other devices. It has now turned into a nightmare.
I WENT TO THE APPLE STORE IN SYDNEY IN DESPARATION- TO FIND OUT IF THERE WAS AN IMAGE OF THE DOCUMENTS SOMEWHERE/ANYWHERE!!! I KNOW THEY CAN ONLY CONTACT ICLOUD IN THE SAME WAY AS ME- BUT WHAT OPTIONS DID I HAVE- I COULDN'T ESCALATE THROUGH APPLE ANY HIGHER- THEY TOLD ME THAT THE SENIOR ADVISORS AND ENGINEERS WERE AS HIGH AS I COULD ESCALATE. SO I WENT TO THE APPLE STORE AND TOLD THEM THAT I WOULD NOT LEAVE THE STORE UNTIL IT WAS RESOLVED- THEY TOLD ME THEY COULDN'T HELP ME- I STAYED FOR 8 HOURS- AFTER 1.5 HOURS WE FOUDN OUT THAT THE ENGINEERS LIKENED TRYING TO RESTORE MY DOCUMENTS TO TRYING TO REBUILD A BURNT DOWN HOUSE.
We were about to release our energy saving App globally. I had a meltdown and just went away on holiday to New Zealand and Thailand with my kids- I couldn't face the reality of what i had to do to recover.
I came back to try and get back on track recently. My only way forward was to forget about it and start again.
AND THEN!!!
I stupidly used pages on my ipad to edit a document from our development partner the other day. I opened my pages today, the document was there- then in front of my eyes all the documents shuffled around. Guess what- the doc I had edited disappeared.. In shock i called Apple Support. He asked me to check on icloud. com. 15 documents, not the one i want, advisor can see my doc- i cannot. I feel naseous.
THIS CASE HAD ALREADY GONE TOO FAR. BUT NOW I HAVE HAD ENOUGH!!!!!!
How can i escalate further? There must be a way. This is not acceptable! Apple are messing with my life!!!!! I'm losing too much time and money- it's just not fair at all. Something MUST be done by way of compensatiing for this series of errors!!!!

There's nothing anyone here can do for you, and I'm afraid I have little sympathy.
2000 hours of "irreplaceable work" and at no point during those 8 months did you think "Gee, I really should back up all these hugely important files just in case my iPad gets stolen, lost, breaks or some other disaster occurs"?
As soon as you noticed something was amiss, or even at the point when you still had access to 60% of your documents, why did you not take the opportunity to download a copy of them via iCloud.com (on any computer) and save them safely on a memory stick or other backup device?
Having just one copy of any file is asking for trouble. Backing up regularly is the No.1 rule of computing. Apple is not responsible for your lack of any backup routine. Apple advise you to backup regularly. Being able to backup your iPad should've been your motivation for spending an hour or two of those 2000 getting the MacBook up and running.

ICloud Nightmare

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