ICloud not backing up iPhone 4s data?

I have an iPhone 4S, for most of the time I back up on iTunes via my PC, but today I wanted to turn iCloud back up back on, just in case ya know,...well I turned it back on and hit the back up now tab,...the phone told me it was "estimating time of back up" and made no progress, it did this for 10 minutes and then said back up could not be completed and just gave me the date of the last back up I did before. I called apple cares and they told me to reset the network settings, restart the phone and restart the router.  I did all this and nothing has worked.  I dont think its a problem with the router because I can turn wifi on on the phone and surf the web just fine.  Its just iCloud will not back up my phone....any suggestions or any ideas as to what is going on??  Thanks guys and gals.

Thanks for your help. I stumbled apon another user having the same issues. It has been determined that its the modem that has a firmware issue. Its the Arris TG862G wireless cable modem. The website says that they are working to update the firmware if customers want to wait...or we can call Comcast and get a new modem sent out for free.

Similar Messages

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    Excellent!
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    The above comes from this article:
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    Why is the iCloud not backing up?

    Even though iCloud can hold your iOS devices backup file and can store some data it is more of a syncing service than a backup service. Care to elaborate a little more, what is not backing up?

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  • Message reads - could not back up iphone 4 because backup cannot be saved on this computer. Any suggestions?

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  • Is there a way to move Messages and Local (not synced with iCloud) notes from old iPhone to new one ?

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  • When I try to back up my phone, I get the message "ITunes can not back up IPhone because an error has occured". I have rebooted the phone and comp... ??

    Trying to back up my phone before I upgrade the software to the IO7..... When I try to manually back up now to ITunes,  I get the message "ITunes can not back up IPhone because an error has occured". I have rebooted the phone and computer. Any advise?

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  • HT4859 backed up iphone to icloud, notes gone from iphone

    I backed up my iphone 4s to icloud yesterday and now all the notes I had on my iphone are not there anymore.  They show up in my mail but not on my phone. Why did this happen, how can I keep it from happenining, and how can I restore my notes to my iphone?

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  • HT6154 icloud will not back up iphone 4s???

    Iphone will not back up in icloud

    Give it some more time.  If there is a lot of new data to be added to the backup, it may take longer than normal.
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