ICloud Outlook add-in enabled but doesn't seem to be working.  Please help!

I know this has been addressed countless times before, but none of the 'fixes' apply to my situation.
I am unable to sync my iPhone 4s's contacts and calendar with Outlook 2010.  I am not getting any error messages explaining why this cannot be done, but rather "iCloud" does not show up in the Contacts and Calendar Navigation Panes in Outlook.  Here's my setup:
+Apple account is my gmail.com account
+In iPhone->Settings->iCloud, contacts, calendars, reminders, and bookmarks are all on
+Entries in contacts and calendar in my iPhone are seen when signed into icloud.com
+On my PC, in the iCloud Control Panel, "Contacts with Outlook" and "Calendars and Tasks with Outlook" are both checked when signed in with my gmail.com apple ID
+In the Mail Control Panel, my mail profile is set up with my gmail.com account as IMAP/SMTP.  This is the profile used when I open Outlook
+In Outlook->Options->Add-Ins, both the "iCloud Outlook Addin" and the "iTunes Outlook Addin" are included in the Active Application Add-ins
My understanding is that at this point, since my iPhone uploads to iCloud just fine, "Contacts with Outlook" and "Calendars and Tasks with Outlook" are checked in the iCloud Control Panel, the Outlook Add-in is active, and my Outlook e-mail profile uses my Apple ID, that I should see a button in the Outlook ribbon that says "Refresh iCloud" and I should see iCloud in the Navigation Pane.
I do not see the button nor do I see iCloud in the Navigation Pane, and I don't not know why.  Can anybody help?
Thank you very much for any help you can offer.

go to
control panel
internet connections
click on icloud
check boxes wanted to update and go

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