Icloud photo "preparing library" for weeks, is this normal

Using OSX photos beta. My photos have uploaded to icloud and are in sync between devices. However, when logging into icloud photos on any browser, I have not gotten beyond the "preparing library..." message. It's been about two weeks of preparing. My library is not that substantial (7,000 photos). I feel like the preparing should have finished by now. Anyone else experiencing this issue?

If any of the following is incorrect, please let me know, thanks.
Now that I've had my first bad experience with Verizon in the 16 years I've been a customer, I'm checking out my options.  If the third Palm Pixi is defective, here's what I understand are my options:
1.  I can keep getting replacement Palm Pixi Plus phones
  1a.  Would involve down-time both for calling and computer while waiting for replacement phone
2.  I can send the Pixi back to Verizon and reactivate my old phone.  BTW it's nearly four years old and still works good unlike the two new Pixi phones that crapped out
  2a.  I can drop the data package but now I'm again under a contract
  2b.  I will have lost my right to an upgrade to a new phone
3.  I think I understood that I can exchange the Pixi if defective for another phone but will either:
   3a.  Pay the full price of the phone
   3b.  Settle for a re-conditioned phone
Hopefully the third Pixi will work and we'll live together as happily as I have with my nearly four year old non-smart phone.
The CS employees have all been very pleasant and helpful, however, I am very disappointed in the company.  I guess I didn't read the fine print, even if the "new" phone is defective and I send it back I'm punished by Verizon by being held to a new contract period and no upgrade for 18 months.  Live and learn.   BTW, I have several ecommerce carts so I really need to be able to get Online!

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