ICloud question never asked before
So I've bought iPhone 5 as a present for my brother from a second hand store, and it was fully working, I've put my apple credentials to get access to apple store and stuff, even more, I've checked "Find My iPhone" option and phone showed in icloud.com, so when I was sure that everything is good with the phone, I've wiped it off using option on icloud.com. Before wiping device I've put my phone number, since icloud ask for it, guess what was my surprise when phone turn on and ask me for someone else apple credentials. Now Apple bounce me from left to right stating that I need proof of purchase from original owner, I've provide them a receipt that I've got from store that I've bought phone, but they're still not really willing to help. Due data protection act they cannot contact previous owner, neither they can't provide me even an email to that person. iPhone apparently have two iCloud accounts now, mine and previous owner, but I can't use my credentials to activate device.
And now my question:
If i can prove that I've bought phone second hand from legit source does that make me an owner of device, and prove that my credentials being used with phone before iPhone being wiped, why Apple still hesitate to remove iCloud lock?
Because you bought it from a secondhand store and not an original seller. The person who sold it to them might have stolen it.
(110164)
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Take a look at this article named Apple ID: All about Apple ID security questions found here http://support.apple.com/kb/HT5665.
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TS1424 I can't buy my music it keeps asking qs that it has never asked before.
What is going on over there with Itunes?
Hello chevy02,
Take a look at this article named Apple ID: All about Apple ID security questions found here http://support.apple.com/kb/HT5665.
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Most of the time your Keychain password is the same as your login password. If you configured your computer to log you in automatically, you may not have used your login password in so long you forgot it.
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IV'E TRIED THIS EVENING TO DOWNLOAD A SONG FROM ITUNES AND SECURITY QUESTIONS THAT I HAVE NEVER BEEN ASKED BEFORE ARE NEEDED TO COMPLETE THE DOWNLOAD. WHY?
The security questions have been added to provide additional security for iTunes Store accounts. You will need to set up the questions and answers now, and provide those answers from time to time.
Regards.
Forum Tip: It is generally considered inappropriate to type all in uppercase letters in Internet discussions, as text that is typed all in uppercase is by convention considered to be shouting. Uppercase is also more difficult to read, so please use all uppercase sparingly and only when you really mean to shout, which we hope you won’t need to do here . -
my itunes account is locked after i tried to log in. for some reason (this has never happened before) it asked to type in some security question answers such as what is my favorite car and job. and when i answered it, it asked me the question again and when I answered, it locked my account.
Sorry for the typos, I hope my message still gets across!
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Every time I try to purchase a song from itunes, it says I have to put in security questions and answer them, which it's never done before. Then after I do the questions, it says that an error occurred and my changes couldn't be saved. It has been doing this for weeks, and I can't purchase anything! HELP!
Hi mterry1723, one solution that might be worth trying is this:
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Remember to re-tick all the required security options you had just un-ticked in Safari preferences. You don't need to bother about opening the cookies again.
I hope this has worked for you and my profoundest apologies if it has not. Worth a go, though!
I did see this thread: https://discussions.apple.com/message/18259935#18259935 which may be of more help, mainly the last entry by 'c2boyd'
Message was edited by: Bongomal -
need to delete this album from my ipad...
icons of iCloud on the right of the songs.
the album appears under artists
doesn't appear on lists
doesn't appear on the Imac when Ipad connected ?
how do I suppress this music I don't want ?ok thx for answering, but I still don’t understand why the music is playing while I never downloaded it ?
when I use the music icon on my Ipad, on my lists, it suddenly plays the U2 noise in the middle of it
why, if it’s not on my Ipad ?
Philippe BRUNOBONTI
[email protected]
Le 7 oct. 2014 à 16:48, Apple Support Communities Updates <[email protected]> a écrit :
You received a reply
Rudegar has replied to your question. You can view the full discussion in Apple Support Communities.
the new U2 album that I never asked for keep playing on my Ipad, how do I get rid of it ? seems to come from the iCloud....
when it show a cloud to the right then it's not on your device
it mean that it's tied to y our iCloud account and can be redownloaded should you wish to
if you buy other music from iTunes and don't want it on the iOS device anymore because you transferred to your computer
and wish to add other music then that too will show with the cloud it mean that should you wish you can get it downloaded again free
it's pretty much the same deal in app store app where you can click on purchases and access all apps tied to your appleID
Correct Answer Helpful Answer
Use the buttons above to tell Rudegar and the rest of the community if this reply solved your question or helped you get closer to finding a solution.
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All Rights Reserved | Privacy Policy | Terms of Use | Apple Support -
How do I reset my iCloud user name when my email used before is no longer active? Also my iCloud was never verified with my old email on my iPad is I am stuck.
Hey Dorekelly,
Thanks for the question. It sounds like you wish to change the email address associated with your Apple ID and iCloud account. The following resource should guide you through this process:
Change your Apple ID
http://support.apple.com/kb/HT5621
Afterwards, be sure to read about updating the features and services that you use with Apple ID:
Apple ID: What to do after you change your Apple ID
http://support.apple.com/kb/HT5796
Thanks,
Matt M. -
Whilst charging my iphone I was asked to very my Apple ID. This has never happened before. Is it normal?
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i have changed the apple ID (email) but on my iphone , the icloud is stil asking me to log in whit the old email.And it is poping-up on every 10 seconds.I never used icloud, and i dont want to use it.I just dont know how to disable the icloud.
If you see that pop up you enabled icloud. Whether you want or do not want now to use it irrelevant until you actually disable activation lock.
In order to do that you have to change your apple id back to do that just long enough to sign in and back out. System will ask you to verify, don't.
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use icloud (who does not want to be able to track their phone if lost or stolen).
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