ICloud Restore Bug - unknown Apple IDs

After I've tried to restore from my iCloud backup on iOS 6 I always get prompted by my iPhone to enter passwords from different unfamiliar to me Apple IDs. I know for sure those are not mine and noone could have used my iPhone. Plus I only use my own AID to buy software and another one for iCloud and iMessage/Facetime.
I have to set my device as new instead of easilly restoring from backup cause it keeps prompting after each restart. Quite strange. Anybody else have same problem?

I can confirm that. After a backup restore from iCloud I'm prompted with Apple ID's which are not mine. It seems it's liked with app download after the iCloud restore. In fact, app won't continue to download until I dismiss those requests.

Similar Messages

  • Unknown Apple ID Password requests when Restoring from iCloud

    Hi peeps
    Background info:
    iPhone 5 64GB unlocked, iOS 8.2, purchased from iStore new two years ago (not some craigslist special)
    Has two Apple ID's used on it - my current one from my own country and an old one from when I lived in another country. No other Apple ID's have been used for any purchases on this iPhone ever.
    Problem:
    I decided to erase my iPhone 5 this morning to try and help with the sluggishness that has been plaguing it after 2 years of hard use. Everything went well and setup seemed normal. Then it got weird...
    I am at the point in setup where I've now setup WiFi, entered my Apple ID details and accepted T's & C's, but I'm getting asked to "Enter the Apple ID password for tiffany*****@gmail.com to use for store purchases". This is one of 3 completely unfamiliar Apple ID's that I'm requested to provide the passwords for(plus one is a .ru email address, which makes me even more concerned). What I need to know is
    Should I be concerned re my iPhone and Apple ID's security possibly having been breached?
    Should I be worried about restoring from a (possibly) hacked iCloud backup and setup as a new iPhone instead?
    Is this a common issue? Do other people find their phones requesting the wrong Apple ID password?
    I'm opting to "Skip this step" on those accounts for now, but I'm feeling a bit concerned about the whole thing.
    Any ideas/solutions would be appreciated!
    Thanks
    Steve

    Ingo2711 wrote:
    Did you use apps bought with different Apple IDs on your phone?
    As I stated in my original post "Has two Apple ID's used on it... No other Apple ID's have been used for any purchases on this iPhone ever."
    The problem is that the three additional Apple ID's I'm asked to provide passwords for are Apple ID's I have never seen before.
    No one else has ever used my phone and all apps are downloaded through the App Store on my two ID's. To my knowledge, I've never done anything odd to create a security risk on this phone. I have never been asked to provide unknown Apple ID details on this phone before today.

  • I have multiple apple ids was backing up everything to iCloud from iPhone 5. I just bought iPhone 6 and perform a iCloud restore. I received a message that all files did not restore.   How can I restore apps, files manually?

    I have multiple apple ids was backing up everything to iCloud from iPhone 5. I just bought iPhone 6 and perform a iCloud restore. I received a message that all files did not restore.   How can I restore apps, files manually?

    Yes - I connected my phone to my computer / Itunes and went into the apps section, but from there I have no idea how to manage the push notifications.  I even tryied going into itunes that is installed on my phone.  I still cannot find anyplace to manage these popups.  I have also gone into settings - notifiations - and tried turning all notifications for these apps all off but that didnt work either.  Any guidance is MUCH appreciated - Im not sure where to go from here.

  • Privacy Compromise:  Leaking Apple IDs via iCloud restore

    I just received my iphone 4S and after activation restored via my iCloud backup.  As it began restoring apps on my device, it began to randomly suggest different Apple IDs that I could attempt logging in with.  If I locked my screen and unlocked it, it would suggest yet another random Apple ID / email address.  I repeated this process and captured screenshots of it to prove I'm not crazy...but it seems plausible that I could repeat this use case to enumerate a complete list of Apple IDs as each suggestion was unique.  Has anyone else seen this behavior?

    You should forward your comments to Apple at http://apple.com/feedback
    They appear to me to be quite useful.

  • Bought iPhone 5S refurb from service provider 'as new'. After restore multiple Apple ID's are offered,1 of which belongs to me, the others have never been used on my phone. iCloud restore from backup is now permanently incomplete. Ideas?

    There are several factors involved here, I shall explain them as best I can and will include all details, regardless of immediate relevancy:
    In August of last year I purchased a new MBP15", and 2 months later I purchased an iPhone 5s refurb (unused) from my service provider (02), there were no issues connecting the two or with iCloud. Fast-forward several months to February I had a liquid spill on my laptop that rendered it unusable. After a month my insurance came through and I received a new laptop, and in order to successfully pair my replaced MBP with my 5S I performed a restore on my iPhone after backing up my data on iCloud.
    When I turned on my iPhone after the restore, I was presented with the usual set-up process: wi-fi connection was completed without issue, as was enabling location services, entering my Apple ID and choosing my selected back-up.However, I was subsequently presented with an option to transfer purchases from an email address have never used and didn't recognise, so I declined. Immediately afterwards, a second Apple ID (again that I neither used nor recognised) popped up for the same reason, I declined, a third unknown Apple ID popped up, I declined again. After declining the three previous IDs, the old email address for my ID was presented to me, I entered my password to see what happened and it declined, saying 'the email is no longer valid.
    After this, the restore continued, I finished setting up my iCloud with my correct ID. Since then (about a week ago) my iPhone has been unsuccessfully trying to 'restore from iCloud Backup', and every time I exit & re-enter a Wi-Fi zone I am presented with the same series of incorrect Apple ID's

    The answer is very simple: You were not the original owner of the phone. Target sold you a phone that had been returned. You can verify the date of the original sale here: Apple - Support - Check Your Service and Support Coverage. I suspect you will find that the warranty expiration date is not one year from the date that you bought it.

  • Two Apple IDs, one iCloud ID, will it work?

    Two Apple IDs, one iCloud ID, will it work?
    In my house we have two iPhones and one Mac.  My husband and I have two separate Mac accounts, separate  iTunes accounts and one common Mobile Me account we use to synch Calendar and Address book between our Mac and our devices.  In our separate iTunes libraries we have separate songs, podcast settings, and separate apps.  We use one common iPhoto library for our two Mac accounts (which we keep on an external volume with Permissions disabled, to avoid file privilege issues in iPhoto.
    It's all working well with MobileMe, but I'm concerned iCloud will make a big mess.
    We want common calendar.
    We want common address book.
    We want separate Apps (no room for us both to have all apps).
    We want some shared reminders (like shopping list) but some separate ones (like work tasks).  I understand there is a bug about this, but I don't know the resolution (https://bugreport.apple.com/cgi-bin/WebObjects/RadarWeb.woa/4/wo/lHQWT8NZajvGPvP 7ObMPj0/8.66)
    We don't care much about common PhotoStream (as long as it works for one of us).
    How can we make this all work, when we move to iCloud? 
    How do we control what synchs and what does not synch?
    Has anyone done this kind of complex setup before?
    Thanks,
    Peter

    I have this same issue and have since day one. I cannot seem to figure out how to get into icloud.

  • IPad shows unknown Apple User ID's on updates or restore.

    Hi
    Bought a new iPad Air 128gb the other day and installed it from my icloud backup. Upon finishing the installation the ipad asks for Apple user ID (email) and password. However, despite installing my data from my icloud account the ipad offers Apple User ID's of emails i have never seen. A Chinese looking name from @123.com and another user on a @gmail.com account.
    These have no association with my devices or icloud account. So where as the ipad found these emails from??
    Any help would be gratefully received as I am worried about being hacked or my data being used.
    Many Thanks
    Cheney5

    Was your old iPad that was used to make the backup jailbroken, or had you used some other technique to install apps that were not downloaded from the App Store? If so, you have some stolen apps in your backup. The hacked apps are associated with someone else's Apple ID. If you did this, you should erase the iPad to factory settings and set it up as a new device. Do not try to restore it from that backup. Re-download any apps that you purchased legitimately from the App Store.
    Alternately, it could be possible that you allowed two different people to install apps, purchased using their Apple IDs, on your old iPad. That seems less likely, though, as I would think you would recognize the addresses in that case.

  • My family has multiple iOS devices, all with 1 Apple ID. With iCloud coming, should I create separate Apple IDs for each member of my family?

    Hello,
    Between my family, we have 2 iPhones, multiple computers, iPads, and an Apple TV ALL tied in to the same Apple ID (the one I created when I got my first device). With iCloud coming, I wanted to know if I need to create separate Apple IDs for each family member (for emails, contacts, calendars, etc.). For instance, I would like to share certain contacts and a calendar with only my wife, all media between all family members, and have home sharing so that I can play/stream content on my Apple TV. Will there be a way to have multiple and distinct me.com accounts and yet share the same Apple ID?
    Apologies for being verbose — just wanted to give ample info/background.
    Thanks,
    Jay.

    I happened to stop at the Apple store yesterday for a separate issue and had a discussion about iCloud. Seems like this is how iCloud works (also, there's another thread on this forum that explains it well).
    Each member of the family can have their own iCloud ID, which will be used for Mail, Calendar, Contacts, Apps, Bookmarks, Media, Photos, etc. and having this content synced automatically with a Mac (computer). The iCloud IDs work in tandem with the associated Apple ID — so while you cannot have multiple Apple IDs, you can certainly have multiple iCloud IDs tagged with a certain Apple ID.
    While all this makes sense from the iOS device standpoint, I'm unclear on how things will sync with a Mac computer, especially if the family uses a single iMac with multiple login IDs for various members. For instance, I currently have an iMac and iTunes content resides in my Public folder, which my wife can still access when she logs in with her login ID. I'm guessing that I'll be able to set up her iCloud ID using her login, set up my iCloud ID using my login, while both our iMac logins will retain the same Apple ID. This would take care of syncing Photos, Contacts, Calendars, etc.
    Another (not sure if unique) problem I face is our Address Book — right now, we have one GIANT address book with different groups set up. Certain groups sync to her iPhone, while others to mine. Some contacts are common between both of us. I'm hoping that if she/I updates a common contact, then the change will be reflected in both our groups of contacts. I hope this makes sense — for instance, I update a contact named Joe, and he's on my group of contacts in my iPhone. Hope iCloud updates the master contact card for Joe on the iMac, which would then automatically trigger the update on my wife's group of contacts—that Joe also belongs to— leading to an update on her iOS device as well.
    Apologies for the lengthy response..

  • I have two apple ids somehow, probably from two mobile and two computers - how do I merge them into one account so they all work with iCloud?

    Somewhere, somehow, between two mobile and two macs, I ended up with two apple ids. I figured that this was the root of my problem to syncing. So, I am syncing Mail, Contacts, etc through the one account that I bought storage on this year in iCloud. I want to merge the two accounts, since many of my apps were purchased with my other id. Apparently, Keynote will not merge files since the app was bought with the second id, not the id I am using for icloud.
    What to do??? I read, in the forums, that I am definitely not alone. I always had the id I used for the Apple Store to buy iTunes items, and then apps. The other id, that I am using for iCloud was based on my iDisk id, and apparently I set up as a separate account. The much failed iDisk account appears to be the one that I wish I never got involved with. Should I feel the same way about iCloud. If I cannot merge the two APPLE accounts from the same person (ME!!!), then many dropbox really is the answer for my file sharing needs.
    Please help me decide.

    To begin with, I would like to try to explain Apple's confusing nomenclature in regard to iCloud.
    Apple have called the whole cloud thing iCloud, there are a number of features under the iCloud umbrella, some of which require their own login. iTunes is one of these, another is what Apple have unfortunately also called iCloud too.
    You can use the same Apple ID (account) to login to both iCloud and iTunes, but you don't need to and often users will login to each service using a different ID.
    The part that you need to remember is that the services available when you log into iCloud are completely different and unrelated to those when you log in to iTunes. Your iCloud login enables mail, contacts, calendars, find my phone, Back to My Mac, Documents & Data sharing and photostream, it does not affect any of your iTunes services.
    To avoid confusion when discussing your problem, when I mention iCloud, I am referring to the services under the iCloud login, Whereas I will refer to the whole cloud thing as The Cloud.
    To go back to your question; you cannot merge accounts, but perhaps using one account for iCloud and the other for iTunes will resolve the majority of the reasons you needed to merge to begin with.

  • I have two Apple IDs, and this is causing problems with syncing via iCloud. How do I move everything to one ID? All advice is for setting up, not for after it's already set up.

    My problem is that I have been a Mobile Me user for the past couple of years, and because of that a second Apple ID was generated in addition to the one I've been using for years. When iCloud was introduced last fall I did everything I was supposed to in setting it up, but it is evident that the syncing is not working as it should. In checking, I am certain this is because I now have two active Apple IDs. I would assume this is a common issue with all who were/are Mobile Me users.
    The online help says you can't merge two IDs. Okay. What I want to do is to get rid of the Moble Me ID and only use my regular Apple ID. But the help on that issue seems to only give instructions for setting up the iCloud account. It seems that when I go into my iCloud accounts, both on my iPhone and my Mac, I can view the ID but there is no way to change them to another ID or to eliminate the account.
    Please help. I am a long-time Apple user and this really should be a fairly simple matter to take care of, but this is one issue where the normally user-friendly Apple way of life is giving me fits. Thanks.

    I am logged into the same things on both my iPhone and my MacBook Pro, except for mail. I use a gmail IMAP account and everything there already works on both machines. The iCloud account on my iPhone uses one Apple ID and the one on the Mac uses the second Apple ID.

  • How to have one iCloud account linked to multiple apple ids

    I am sorry if this has been asked before but my head is spinning at reading everything about iCloud and I haven't really found 1 discussion with my particular situation.
    This is what we have:
    iPhone - wife
    iPad - wife
    itouch x 3 - husband and kids
    We have 4 family members and 3 different Apple ID's (husband and wife -1 ID, Kids each have their own)  All items are purchased on 1 mac but under different Apple ID's (the kids get their own iTunes cards for spending, that's why we kept seperate accounts). We all have access to each other's songs and app purchases (as we know each other's passwords) and have been freely able to add to each others devices.
    So my question is: How do we all utilize ONE iCloud (say using my Apple ID as the main account ID) and then have the other 2 Apple ID's tied to the ONE iCloud account?  That way the kids can still purchase using their own $, same here for me, but then we all share the Songs/Apps as we did before.
    I hope I'm making sense......essentially I think I'm trying to ask..... how do we continue to share apps and songs with iCloud while maintaining different Apple ID's...LOL
    Thanks

    The bottom line is that you can't.  Apple IDs can't be merged, or shared, in any way at present.  There is a rumor that Apple is working on something, but it's not anything that you should rely on.  Purchases are tied to a single Apple ID and they can't be transferred to another Apple ID either.
    I should note that you don't need to share passwords.  By simply creating separate iTunes libraries for each person, and authorizing the computer(s) for each account, you should all be able to use each others purchases and only be able to make purchases from your own account.

  • How do I configure ONE iCloud account with 2 iOS devices each with separate Apple IDs?

    We have two iPhones (husband and wife), each with separate Apple IDs. The phones are 5S running iOS 7. We want both phones to use the same iCloud account so each phone will have equal access to the same email, calendar and contacts - all synced in ONE iCloud account.
    We will use husband's Apple ID for the iCloud ID.  I would like to know exactly how to configure Wife's iPhone so that all email. calendar and contacts synced with iCloud will be identical to that available on Husband's iPhone.  I would appreciate step-by-step instructions. Thank you.  Dale

    On your wife's phone, settings iCloud, sign out and don't keep data when prompted. Then sign in again using the husbands Apple ID.

  • HT204053 I have two Apple IDs current. On my iPhone one appears in settings iCloud and this is the id associated with my iMac.

    I have two Apple IDs current. One my iPhone one appears in Settings/iCloud and this is the ID associated with my iMac. The second appears on my iPhone when I connect to the App Store to purchase or update. I have forgottenthe password for this ID and also the secuity questions. Attempts to reset the password by email have been unsuccessful as no email has been received and I have lost the answers to security questions. How can I reinstate this ID? Help please

    Call Apple Care for your country and ask for help resetting the password and the security questions.

  • HT204053 My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!

    My kids now each have an itouch, should we all have different apple ids even if I am paying for all itunes and app store purchases? what about icloud? I would like to share itunes and app purchases, but not necessarily photos...help please!

    The recommended solution for most families is to share the same Apple ID for iTunes and App Store purchases, so you can share your purchases, but us different IDs for iMessage, FaceTime and iCloud.  With this arrangement, each person can automatically download purchases made on the shared ID (by turning this feature on in Settings>iTunes & App Stores), while keeping their FaceTime calls, text messages and iCloud data (including photo stream) separated.  There is no requirement that the ID you use for purchasing be the same as the ID you use for these other services.
    This article: http://www.macstories.net/stories/ios-5-icloud-tips-sharing-an-apple-id-with-you r-family/.

  • Different Apple IDs for iTunes Store and iCloud

    I am a MobileMe subscriber and need to switch to iCloud soon and I have a question about Music syncing, specifically about Purchased Music, not the Match subscription kind.
    My Apple ID for the iTunes Store is not the same as my MobileMe / iCloud Apple ID.
    Given the difference in IDs, will my Purchased from iTunes music successfully sync over all devices via iCloud? Or will iCloud not recognize my other (iTunes) ID?
    Thank you

    Priscilla Greene wrote:
    Or am I missing an essential point which is that even on iOS devices a person can sign into iCloud and iTunes in the Cloud separately?
    Yes: signing into the iTunes Store is a separate issue from signing into iCloud. I quote:
    iPhone, iPad, or iPod touch:
    When you first set up your iOS 5 device, enter the Apple ID you want to use with iCloud. If you skipped the setup assistant, sign in to Settings > iCloud and enter the Apple ID you’d like to use with iCloud.
    In Settings > Store, sign in with the Apple ID you want to use for store purchases (including iTunes in the Cloud and iTunes Match). You may need to sign out first to change the Apple ID.
    Mac:
    Enter the Apple ID you want to use for iCloud in Apple () menu > System Preferences > iCloud.
    Enter the Apple ID you want to use for store purchases (including iTunes in the Cloud and iTunes Match) iniTunes > iTunes Store

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