ICloud ruined my life- how can I escalate this case further!!!

Question

The unthinkable has been hande to me by Apple.
iCloud corrupted 40% of my documents. Then 'reset' the remaining 60%
100% of my documents erased by Apple. This has taken 8 months of my life away, the apple care process has been woeful. So many Senior Advisors said they would 'take ownership of the case' and 'call me back'. Nothing, no call back- I am forced to call up again- explain the case again- be promised again by another Senior Advisor that they would 'take ownership of the case' and 'call me back'...
I am left shattered.
This was a few months ago- i have lost huge amounts of irreplaceable research generated from over 2000 hours of my own personal work.
It was not backed up to my mac book as it was rendered inoperable when i 'upgraded' to OSX Lion.
I did all my work for 8 months on my ipad. All documents were created and stored locally on my ipad. I had no access to my LaCie external because my macbook was inoperable.
It was recommended by Apple Genius that I turn on icloud for Documents. iCloud then corrupted the documents and synced that corruption back to my documents locally stored on my ipad.
I could then see all the images in pages documents view. But could not open them- that was for about 40%of my documents. I could still access the other 60%
My account was then referred to the iCloud engineers. After a few weeks with no contact from apple I called up to chase up this loss of my documents- it had been going on for 7 weeks at this point.
The senior advisor told me that my account had been 'reset' and should be working fine now..
WHAT!!!! Reset!!!?????? so what about the 60% of docs that i had access to?
Gone. Deleted from the icloud account, synced back to my ipad.
All Gone.\
If i had been contacted by the engineers. 'We cannot fix your corrupted documents. We propose to reset your account. That will erase all data and documents in your account. Is this ok? Please backup any documents you have on your ipad.'
This would have saved 60% of my 8 months research- which is a lot.
but no- no contact, just reset my account and erased my documents.
its unbelieveable and unthinkable.
I am a MASSIVE apple fan- i have 22 Apple devices and tell everyone in my network that all my dreams have come true with Apple- ridiculing them for using other devices. It has now turned into a nightmare.
I WENT TO THE APPLE STORE IN SYDNEY IN DESPARATION- TO FIND OUT IF THERE WAS AN IMAGE OF THE DOCUMENTS SOMEWHERE/ANYWHERE!!! I KNOW THEY CAN ONLY CONTACT ICLOUD IN THE SAME WAY AS ME- BUT WHAT OPTIONS DID I HAVE- I COULDN'T ESCALATE THROUGH APPLE ANY HIGHER- THEY TOLD ME THAT THE SENIOR ADVISORS AND ENGINEERS WERE AS HIGH AS I COULD ESCALATE. SO I WENT TO THE APPLE STORE AND TOLD THEM THAT I WOULD NOT LEAVE THE STORE UNTIL IT WAS RESOLVED- THEY TOLD ME THEY COULDN'T HELP ME- I STAYED FOR 8 HOURS- AFTER 1.5 HOURS WE FOUDN OUT THAT THE ENGINEERS LIKENED TRYING TO RESTORE MY DOCUMENTS TO TRYING TO REBUILD A BURNT DOWN HOUSE.
We were about to release our energy saving App globally. I had a meltdown and just went away on holiday to New Zealand and Thailand with my kids- I couldn't face the reality of what i had to do to recover.
I came back to try and get back on track recently. My only way forward was to forget about it and start again.
AND THEN!!!
I stupidly used pages on my ipad to edit a document from our development partner the other day. I opened my pages today, the document was there- then in front of my eyes all the documents shuffled around. Guess what- the doc I had edited disappeared.. In shock i called Apple Support. He asked me to check on icloud. com. 15 documents, not the one i want, advisor can see my doc- i cannot. I feel naseous.
THIS CASE HAD ALREADY GONE TOO FAR. BUT NOW I HAVE HAD ENOUGH!!!!!!
How can i escalate further? There must be a way. This is not acceptable! Apple are messing with my life!!!!! I'm losing too much time and money- it's just not fair at all. Something MUST be done by way of compensatiing for this series of errors!!!!

Answer 1

There's nothing anyone here can do for you, and I'm afraid I have little sympathy.
2000 hours of "irreplaceable work" and at no point during those 8 months did you think "Gee, I really should back up all these hugely important files just in case my iPad gets stolen, lost, breaks or some other disaster occurs"?
As soon as you noticed something was amiss, or even at the point when you still had access to 60% of your documents, why did you not take the opportunity to download a copy of them via iCloud.com (on any computer) and save them safely on a memory stick or other backup device?
Having just one copy of any file is asking for trouble. Backing up regularly is the No.1 rule of computing. Apple is not responsible for your lack of any backup routine. Apple advise you to backup regularly. Being able to backup your iPad should've been your motivation for spending an hour or two of those 2000 getting the MacBook up and running.