ICloud says I need 4.8GB but settings says I have 7.6GB available
Over the past couple of weeks I've been getting pop-up notifications from iCloud that I need to upgrade my account because I don't have enough space. I went to Settings > iCloud > Storage > Manage Storage and get two contradictory messages:
- At the top of the screen, it says: "LAST BACKUP FAILED. An additional 4.8 GB of storage is required."
- At the bottom of the screen, it says: "7.6 GB available of 20 GB on iCloud."
Doesn't this seem contradictory?
Hello djdusty,
Thanks for participating in the Apple Support Communities.
It looks like you have updated your payment method for the iTunes Store, so you can add a child to your Family Sharing account, but this change hasn't been recognized.
If you continue to receive the "Credit Card Required" message, first try editing your payment information again, using the steps found here:
Change or remove your payment information from your iTunes Store account (Apple ID) - Apple Support
Double check the information on file and re-enter the credit card verification (CVV) code if necessary, as mentioned in this step:
If you change your payment method, make sure your account information matches the credit card information on file with your financial institution.
If your new payment method is still not recognized, the article suggests reaching out to iTunes Store Support for more help:
If you need help changing your payment information, credit card details, or billing information, contact iTunes Store support.
All the best,
Jeremy
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