ICM 8.0(2) - Number of supported agent mode connections [2000] by one CTI OS Server pair has been reached

Hi,
I have an environment with ICM 8.0(2) integrated with UCM 8.0.2.40000 and IPIVR 8.02.11005.
The system are working properly but sometimes all the agents are forced to disconnect on the CTI OS Toolkit and all the functions are disabled then the agents just are able to log in again after restart and reset the extension mobility.
After analyze the logfiles of the CTI OS Server, I found the following messages:
16:55:04:171 unknown-ctios Trace: [agent.5000.5053] QUERY_AGENT_STATE_CONF ( eTalking ) : (PeripheralID:5000
AgentState:eTalking NumSkillGroups:2 MRDID:1 ICMAgentID:5097 AgentMode:1
MaxTaskLimit:1 NumTasks:1 AgentExtension:78112238 AgentID:5053
AgentInstrument:78112238 UniqueObjectID:agent.5000.5053
MessageID:eQueryAgentStateConf AgentAvailabilityStatus:0
SkillGroup[1]:(SkillGroupNumber:1742 SkillGroupID:5000 SkillGroupPriority:0
SkillGroupState:7) SkillGroup[2]:(SkillGroupNumber:37 SkillGroupID:5151
SkillGroupPriority:0 SkillGroupState:4))[CtiosBaseAgentObject,
T_BASE_AGENT_QUERY_AGENT_STATE_CONF, 29262]
16:55:04:171 unknown-ctios Trace: CServiceBroker::ProcessEvent(): CLIENT_EVENT_REPORT_CONF
16:55:04:187 unknown-ctios Trace: --> RCV CLIENT[15494] INFO MESSAGE, length: 86
16:55:04:187 unknown-ctios Trace: ClientMgr[1]::IdentifyClientRequest, Client[15494]: Changing ClientID
["15494"->"MV8016-3056-dotNET_Sess(6925029)_EvtThd(71)"].
16:55:04:187 unknown-ctios Trace: --> RCV CLIENT[MV8016-3056-dotNET_Sess(6925029)_EvtThd(71)] INFO MESSAGE,
length: 277
16:55:04:187 unknown-ctios Trace: CRequestBroker::OnRequest(), ClientConnectionID[15494]::WARNING!!! Number of
supported agent mode connections [2000] by one CTI OS Server pair has been
reached.
16:55:04:187 unknown-ctios Trace: [agent.5000.5046] QUERY_AGENT_STATE_REQ : (PeripheralID:5000 PeripheralType:0
AgentState:eUnknown AgentExtension:78112258 AgentID:5046
AgentInstrument:78112258 AgentPassword:123456 SkillGroups:()
UniqueObjectID:agent.5000.5046 MessageID:eSetSessionModeRequest
ClientAgentTemporaryID:agent.1357919595 ClassIdentifier:1 IsSupervisor:0
LastError:(dotNET_Sess(10041842)_EvtThd(164):0) ConnectionMode:1
CILConnectionID:15494 AutoLogin:0 SavedAgentState:9 WaitingforRecovery:0
SavedLoginInfo:() NonClientRequest:1 CurrentProfile:(null)
IsAgentTeamMember:0 SavedAgentId:5046
OriginatingClientID:MV8016-3056-dotNET_Sess(6925029)_EvtThd(71)
SilentMonitorTargetAgentUID:(null)
SilentMonitorCallUID:(null))[CtiosBaseAgentObject,
T_BASE_AGENT_QUERY_AGENT_STATE_REQ, 29262]
16:55:04:187 unknown-ctios Trace: [agent.5000.5046] QUERY_AGENT_STATE_CONF ( eAvailable ) : (PeripheralID:5000
AgentState:eAvailable NumSkillGroups:2 MRDID:1 ICMAgentID:5080 AgentMode:1
MaxTaskLimit:1 NumTasks:0 AgentExtension:78112258 AgentID:5046
AgentInstrument:78112258 UniqueObjectID:agent.5000.5046
MessageID:eQueryAgentStateConf AgentAvailabilityStatus:1
SkillGroup[1]:(SkillGroupNumber:1742 SkillGroupID:5000 SkillGroupPriority:0
SkillGroupState:3) SkillGroup[2]:(SkillGroupNumber:48 SkillGroupID:5362
SkillGroupPriority:0 SkillGroupState:3))[CtiosBaseAgentObject,
T_BASE_AGENT_QUERY_AGENT_STATE_CONF, 29263]
16:55:04:187 unknown-ctios Trace: CServiceBroker::ProcessEvent(): CLIENT_EVENT_REPORT_CONF
16:55:04:203 unknown-ctios Trace: --> RCV CLIENT[15484] INFO MESSAGE, length: 89
16:55:04:203 unknown-ctios Trace: ClientMgr[1]::IdentifyClientRequest, Client[15484]: Changing ClientID
["15484"->"MV4702-4160-dotNET_Sess(48095888)_EvtThd(1062)"].
16:55:04:250 unknown-ctios Trace: XXX CLIENT[MV6984-4620-dotNET_Sess(24727327)_EvtThd(529)], CLOSE
16:55:04:250 unknown-ctios Trace: XXX CLIENT[MV11761-2720-dotNET_Sess(62684179)_EvtThd(475)], CLOSE
16:55:04:250 unknown-ctios Trace: CClient::Close:
CLIENT[MV11761-2720-dotNET_Sess(62684179)_EvtThd(475)][0x4dcdc08, CLOSE(),
Calling OnConnectionClosed()
16:55:04:250 unknown-ctios Trace: XXX CLIENT[MV6977-4236-dotNET_Sess(46292023)_EvtThd(158)], CLOSE
16:55:04:250 unknown-ctios Trace: XXX CLIENT[MV8015-5444-dotNET_Sess(9926532)_EvtThd(81)], CLOSE
16:55:04:250 unknown-ctios Trace: CClient::Close: CLIENT[MV8015-5444-dotNET_Sess(9926532)_EvtThd(81)][0x576e630,
CLOSE(), Calling OnConnectionClosed()
16:55:04:250 unknown-ctios Trace: CClient::Close:
CLIENT[MV6984-4620-dotNET_Sess(24727327)_EvtThd(529)][0x4f98000, CLOSE(),
Calling OnConnectionClosed()
16:55:04:250 unknown-ctios Trace: XXX CLIENT[MV6973-5644-dotNET_Sess(31599171)_EvtThd(1119)], CLOSE
16:55:04:250 unknown-ctios Trace: CClient::Close:
CLIENT[MV6973-5644-dotNET_Sess(31599171)_EvtThd(1119)][0x66ba9f0, CLOSE(),
Calling OnConnectionClosed()
16:55:04:250 unknown-ctios Trace: CClient::Close:
CLIENT[MV6977-4236-dotNET_Sess(46292023)_EvtThd(158)][0x7572c10, CLOSE(),
Calling OnConnectionClosed()
16:55:04:250 unknown-ctios Trace: XXX CLIENT[MV11761-2720-dotNET_Sess(2094081)_EvtThd(773)], CLOSE
16:55:04:250 unknown-ctios Trace: CClient::Close:
CLIENT[MV11761-2720-dotNET_Sess(2094081)_EvtThd(773)][0x5ecf2d8, CLOSE(),
Calling OnConnectionClosed()
16:55:04:250 unknown-ctios Trace: ClientMgr[1]::OnConnectionClosed,
Client[0x0576E630][MV8015-5444-dotNET_Sess(9926532)_EvtThd(81)]
16:55:04:250 unknown-ctios Trace: XXX CLIENT[MV6812-6004-dotNET_Sess(33915130)_EvtThd(140)], CLOSE
16:55:04:250 unknown-ctios Trace: CClient::Close:
CLIENT[MV6812-6004-dotNET_Sess(33915130)_EvtThd(140)][0x5508cc8, CLOSE(),
Calling OnConnectionClosed()
The message that caught my attention was the following: 16:55:04:187 unknown-ctios Trace: CRequestBroker::OnRequest(), ClientConnectionID[15494]::WARNING!!! Number of supported agent mode connections [2000] by one CTI OS Server pair has been reached.
But in our environment has only 250 agents
Anyone seen this before? Thanks very much

Hi Gergely,
I analyzed the following situation: when the agent logs in the CTI OS Toolkit the client opens a lot of sessions with differents ports.
Like the following example:
  TCP    bbaproggerp1:42028     mv8011:4544  ESTABLISHED
  TCP    bbaproggerp1:42028     mv8011:4545  ESTABLISHED
  TCP    bbaproggerp1:42028     mv8011:4546  ESTABLISHED
  TCP    bbaproggerp1:42028     mv8011:4548  ESTABLISHED
Where mv8011 is the hostname of the machine and 4544,4545,4546 and 4548 are the ports of CTI OS Client connected on port 42028.
When the agent disconnect of the application just one connection is closed then  if it logs again another two connections will be open.

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