ICM fails at Get VXML Script

Hello guys,
I am trying to test out calling VXML script from ICM. I deployed the VXML script using Call Studio. When I tried browsing to
http://10.10.1.50:7000/CVP/Server?application=HelloWorldTest, i got the following error
<catch event="error.com.cisco.callhandoff.failure">
I checked the status.bat file, it shows 0 caller when it supposes to show 1, if I'm not mistaken.
When I tried dialing, it reaches the step to invoke vxml script (GS,Server,V) the following message is repeating in a loop (>10 times)
I'm sorry, we are experiencing difficulties. Please call back at a later time.
After that, whatever I dial (including a couple of DN which are working previously) goes into a busy signal and fail the send to vru node and I have to restart my CVP call server and VXML server to make it work again.
Appreciate your help and please guide me where I did wrong, thanks in advance.
Regards.

Give the Developer forums a shot
https://communities.cisco.com/community/developer/collaboration/contact-center/customer-voice-portal

Similar Messages

I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes:Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufac

I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
Thanks for your help in advance....

Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
Thanks!

Error trying to install ICM 8.0 - "FAILED TO GET SQL SERVER VERSION."

Hello guys, i tried to install ICM 8.0 but when i click on Setup.exe appears this error:
"FAILED TO GET SQL SERVER VERSION. MAKE SURE SQL SERVER INSTALLED PROPERLLY
NO INSTANCE NAME FOUND.NO SCHEMA UPGRADES ATTEMPTED"
I try to check the SQL COnfiguration, about Named Pipes, but everything is allright. Someone knows what is it?
Thank you very much.

You should be able to see the ICMSetup.log file somewhere - check TEMP. It seems to me that this is the first thing it does - tries to connect to the SQL database and ask for the version. Clearly it cannot. I assume you installed SQL OK, probably have the service running under a domain user created especially for the task, or the domain admin, and you are also logged in as the domain admin, and that SQL is running.
Check that log file for clues.
Regards,
Geoff

I have tried to upgrade Painter 11 on my iMac running OS X 10.5.8. I keep getting the error message :- : The following install step failed : run pre install script for Corel Painter11 _ SP1 . Contact the software manufacturer for assistance " Help pleas

I have tried to upgrade Painter 11 on my iMac running OS x 10.5.8 but get the error message : The following install step failed : run pre install script for Corel Painter11_SP1. Contact the software manufacturer for assistance "
I have contacted Corel and after several emails and one telephone call, they tell me , they cannot help but they think the problem could be with the OS.
Does anyone have any suggestions, please ?

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.

How to call CVP VXML Script from ICM

Hi,
Please help me in the below scenario-
ICM-7.5
CVP-7.0
I am trying to invoke a CVP VXML Script from ICM.
Scenario is, I have made a small VXML script in CVP & I want to invoke this script from ICM.
Needs specific parameter to achieve the same.
Please help me to achieve the above.
Thanks,
Manish

The VXML server comes with the 2 port evaluation licence and a working application called "HelloWorld". The first test you should make is to have ICM invoke "HelloWorld" - the spelling must be correct, case sensitive.
You can tell if the VXML Server can run the application by using your browser.
http:// ADDRESS>:7000/CVP/Server?application=HelloWorld
should return a page of VXML. Check VXMLServer\admin\status.bat and it should show that one person is in the application HelloWorld.
Then call http:// ADDRESS>:7000/CVP/Server?audium_action=hangup
will return the disconnect page of VXML data and drop the call, and now status should show no callers in the application.
REgards,
Geoff

Call failing at Run External Script

Dear All,
i installed UCCE with CVP (Ver 10.0.1).
Call Flow CME-->VXML GW-->CVP-->ICM. But call is failing at run External script. I am attaching CVP error Log and ICM Script.
pls suggest.
1469: 10.35.133.129: Sep 16 2014 11:19:38.981 +0530: %CVP_10_0_IVR-3-CALL_ERROR: CALLGUID=044224283C9A11E4803A30F70D96B740 DNIS=11111111116 Media Fetch Error for URL=file://../MediaFiles/en-us/app/Welcome.wav (Client: 10.35.133.194) [id:3023]
1470: 10.35.133.129: Sep 16 2014 11:19:38.981 +0530: %CVP_10_0_IVR-3-CALL_ERROR: RunScript Error from 10.35.133.194 [MEDIA_FILE_NOT_FOUND(9)] CALLGUID: 044224283C9A11E4803A30F70D96B740 DNIS=11111111116 {VRUScriptName: 'PM,Welcome,A' ConfigParam: 'Y'} [id:3023]
2285: 10.35.133.129: Sep 16 2014 11:19:38.996 +0530: %CVP_10_0_SIP-3-SIP_ERROR_SNMP: B2BUA is not configured with a route for making calls to [91919191]. Please add this route. [id:5010]
1487: 10.35.133.129: Sep 16 2014 11:19:41.087 +0530: %CVP_10_0_IVR-3-CALL_ERROR: Removing CALLGUID: 044224283C9A11E4803A30F70D96B740 DNIS=1111111111 due to exception in CallNewHandler. (Client: 10.35.133.194) Received ICM DialogFailure response for new call request. DialogFailure StatusCode: 15 HTTP req: { RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=1111111111, CALL_UUI=, MSG_TYPE=CALL_NEW, ERROR_CODE=NONE(0), CALL_ID=044224283C9A11E4803A30F70D96B740, CLIENT_TYPE=IOS, CALL_ANI=sip:[email protected]:5060 } [id:3023]
1496: 10.35.133.129: Sep 16 2014 11:19:42.117 +0530: %CVP_10_0_IVR-3-CALL_ERROR: Removing CALLGUID: 044224283C9A11E4803A30F70D96B740 DNIS=1111111111 due to exception in CallNewHandler. (Client: 10.35.133.194) Received ICM DialogFailure response for new call request. DialogFailure StatusCode: 15 HTTP req: { RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=1111111111, CALL_UUI=, MSG_TYPE=CALL_NEW, ERROR_CODE=NONE(0), CALL_ID=044224283C9A11E4803A30F70D96B740, CLIENT_TYPE=IOS, CALL_ANI=sip:[email protected]:5060 } [id:3023]
1505: 10.35.133.129: Sep 16 2014 11:19:43.146 +0530: %CVP_10_0_IVR-3-CALL_ERROR: Removing CALLGUID: 044224283C9A11E4803A30F70D96B740 DNIS=1111111111 due to exception in CallNewHandler. (Client: 10.35.133.194) Received ICM DialogFailure response for new call request. DialogFailure StatusCode: 15 HTTP req: { RECOVERY_VXML=flash:recovery.vxml, CALL_DNIS=1111111111, CALL_UUI=, MSG_TYPE=CALL_NEW,
Regards,
Mukesh Singh

You have media fetch error,the URL being formed is below:
file://../MediaFiles/en-us/app/Welcome.wav
should be something like http://x.x.x.x/en-us/app/welcome.wav
also please share your full CVP logs for the call.
it is always annoying to see b2b user agent is not configured, so please configure ringtone and error label to sent to proper VXML gateway.
regards
Chintan

Analytical Services failed to get user's parent group tree with Error

Hi,
We have a frequent errror during our weekly batch for an application.
The context:
- Essbase Administration Services we are using is version is 9.3.1.
- 8 applications are calculated during the week-end. The scripts executed are exactly the same for the 8 applications.
- For example let's say that 5 scripts are launched during the night in the batch for each application (script 1, script 2 ... script 5)
- App1 and App2 are launched alone and before the 6 others applications as these applications database are 3 x bigger (App1 is calculated alone, then app2 is calculated alone, then app3 to app8 scripts are launched in the same time).
The issue :
- We don't see any issue for app3 to app8, the calculation are executed without any problem from script1 to script5.
- But we have an error in App1 and App2 log when the bath execute script 4 and we see the following error in the server log **
"Analytical Services failed to get user's parent group tree with Error".
(** : we don't see any log for script 4 in the application log - it's like the server bypass script 4 to go directly from script 3 to script 5 )
Nothing special is done in script 4 but just an aggregation of the Year dimension (using a @SUM(@RELATIVE(Year,0)) calculation.
I think that there is may be a synchronization error with Shared Services but what is strange is that it's always for the same script 4 and the batch is launched at different time every week-end.
Can the issue be linked to the size of the database of applications (8 Gb) and difficulties for the processor to executes aggregation in a large database volume ?

Hi,
According to your description, my understanding is that the error occurred when sending an email to the user in workflow.
Did you delete the existing Connections before setting NetBiosDomainNamesEnabled?
If not, I recommend to delete and recreate your AD connections, then set NetBiosDomainNamesEnabled to true.
Or you can delete the original User Profile Service Application and create a new one, then set the NetBiosDomainNamesEnabled to true and start the User Profile Service Application
synchronization.
More reference:
http://social.technet.microsoft.com/wiki/contents/articles/18060.sharepoint-20xx-what-if-the-domain-netbios-name-is-different-than-the-fqdn-of-the-domain-with-user-profile.aspx
Best regards.
Thanks
Victoria Xia
TechNet Community Support

Failed to Get User Preferences

I have 3 scripts online right now for ongoing projects that I'm trying to work on only Adobe Story just updated and now won't log me in. I keep getting the "Failed to get user preferences" error. I need to update a script tonight for a client, then prep one for a recording session tomorrow. Can I get this resolved a.s.a.p. please! My ID is [email protected]
Thanks,
John

Hi, the problem still exists: last two works don't compare anywhere:(
thanks
Date: Fri, 10 May 2013 05:15:03 -0700
From: [email protected]
To: [email protected]
Subject: Failed to get user preferences
    Re: Failed to get user preferences
    created by Sandeep (Story team) in Adobe Story - View the full discussion
Hi,
Can you please check the 'deleted' and 'sync issues' folder that shows up in the bottom left of the Story screen. Just click on these folders to see the list of documents. If your file is present in any of them, you can directly recover.
From deleted folder you can just click on the document's options (a triangle shows up when you hover on the document) and click on the triangle and then restore to a project.
If its in sync issues folder, you can delete the document (deletion will just move the document to the deleted folder mentioned above) and then go to deleted folder to restore the document.
If you still face any issue please let us know.
thanks
Sandeep
     Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5308591#5308591
     Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5308591#5308591
     To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/5308591#5308591. In the Actions box on the right, click the Stop Email Notifications link.
     Start a new discussion in Adobe Story by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.

WLST in Eclipse: sys-package-mgr + Failed to get environment

Hello.
Due to recent CEAL blog post: https://blogs.oracle.com/pa/entry/getting_started_with_weblogic_scripting
I decided to try out Oracle Enterprice Pack for Eclipse - for writing WLST scripts.
We have OBIEE 11.1.1.7.140415 installed on Windows Server 2008 R2 64-bit. It uses JDK 1.6 so I installed OEPE 12.1.2.3 - the last version that supports JDK 1.6.
Then when I try to run simple WLST script I get two following errors:
1) *sys-package-mgr*: can't create package cache dir, 'C:\OracleBI11\wlserver_10.3\server\lib\weblogic.jar\cachedir\packages'
2) Failed to get environment, environ will be empty: (0, 'Failed to execute command ([\'sh\', \'-c\', \'env\']): java.io.IOException: Cannot run program "sh": CreateProcess error=2, The system cannot find the file specified')
About the first one googling says I need to set python.cachedir.skip = true but my efforts on this didn't succeed - I don't understand where can I set this parameter / variable.
About the second googling says it could be caused by jython-modules.jar doesn't know about my platform. But my playing with _osTypeMap didn't succeed too.
Please help me avoid both these errors.

More information would be helpful. . .are you PXE booting? Using media?
THis thread is similar:
https://social.technet.microsoft.com/Forums/en-US/0d877b49-0823-4d59-8a08-3ced41602b6f/setting-wizard-error-an-error-occurred-while-retrieving-policy-for-this-computer-0x80004005?forum=configmanagerosd
Jeff

Get-MailboxExportRequest script causes high cpu utilization

Our Exchange configuration is as follows:
Exchange 2013 Ent on single server with 4 dbs
DB1 - 191 users
DB2 - 19 users
DB3 - 72 users
DB4 - 7 users
When I run a script that exports all of the users from each db to a pst file the CPU utilization peaks as expected, however DB1 never completes. Is there a way to throttle the performance somewhat or limit the number of users the script processes at
a time? Here is my script:
#Establish variables
$mailserver = "Exchange"
$path = "\\FileServer"
$userlist = Get-Mailbox -database DB1
$ReportShare = "\\FileServer\pst$\reports"
$file = "\\FileServer\pst$\reports\*.txt"
$SMTP = "smtp.domain.com"
#delete files from previous nights export
if (Test-Path $file)
Remove-Item $file
#Clear previously completed & failed tasks
Get-MailboxExportRequest | where {$_.status -eq "Completed"} | Remove-MailboxExportRequest -confirm:$false
Get-MailboxExportRequest | where {$_.status -eq "Failed"} | Remove-MailboxExportRequest -confirm:$false
#Perform Mailbox Export
foreach ($user in $userlist)
$useralias = $user.alias
New-MailboxExportRequest -Mailbox $useralias -filepath $path\pst$\$useralias.pst
#Create a loop which checks if the task has completed or not
$exstat = Get-MailboxExportRequest | Get-MailboxExportRequestStatistics | where {$_.status -eq 'inprogress'}
do {start-sleep -seconds 5; $exstat = Get-MailboxExportRequest | Get-MailboxExportRequestStatistics | where {$_.status -eq 'inprogress'}}
until ($exstat.percentcomplete -eq '100')
#Create a pause for the exports to finish before writing logfile output
start-sleep -seconds 7200
#Write output to a log file
if ($ReportShare)
Write-Output "Writing reports to $($ReportShare)"
$Completed = Get-MailboxExportRequest -BatchName $BatchName | Where {$_.Status -eq "Completed"} | Get-MailboxExportRequestStatistics | Format-List
if ($Completed)
$Completed | Out-File -FilePath "$($ReportShare)\$($BatchName)_Completed.txt"
$Incomplete = Get-MailboxExportRequest -BatchName $BatchName | Where {$_.Status -ne "Completed"} | Get-MailboxExportRequestStatistics | Format-List
if ($Incomplete)
$Incomplete | Out-File -FilePath "$($ReportShare)\$($BatchName)_Incomplete_Report.txt"
#Send a mail notification the task has completed
Get-ChildItem $ReportShare | where {-NOT $_.PSIsContainer} | foreach {$_.fullname} | Send-MailMessage -to "[email protected]" -from "[email protected]" -Subject "PST EXPORT REPORT DB1" -Body "Export of DB1 complete."
-SmtpServer $SMTP -BodyAsHtml

I have to ask why you have a nightly job that exports each mailbox to PST? It's unusual.
Anyway, you could split your script as follows:
Get-Mailbox -Database DB1 | ? {$_.samaccountname -like "[a-m]*"}
Get-Mailbox -Database DB1 | ? {$_.samaccountname -like "[n-z]*"}
Tony www.activedir.org Blog: www.open-a-socket.com

Failed to get the linked token information

Greetings,
I have run command line that executes a vbscript that is giving the following error:
failed to get the linked token information. It may not be available. Error 1312
The script works perfectly and returns a code of zero. The script is running under another account but all that works fine too. I could just ignore that error but I'm curious as to why it is being generated.
Thanks
David Z

Error 1312:
C:\DeploymentShare\Scripts>err 1312
# for decimal 1312 / hex 0x520 :
ERROR_NO_SUCH_LOGON_SESSION winerror.h
# A specified logon session does not exist. It may already
# have been terminated.
Are you accessing any network resources that require credentials?
(I find it funny/suspicious when scripters claim upfront: "The script works perfectly..." :^)
Keith Garner - Principal Consultant [owner] -
http://DeploymentLive.com

Error: Failed to get a response after sending the message

This is another one of those errors I only get some of the time with a specific script. I can't figure a rhyme or reason for it. The full error is:
Failed to get a response after sending the message: <Message name="PageComplete"><Parameter WindowIndex="0"></Parameter><Parameter PassIfPageAlreadyComplete="false"></Parameter></Message>.
It's triggering at a WaitForPage() method in the script. The script is executing from the OTM server which is Windows Server 2008 R2 and only runs for OTM. No roles or features (other than SMTP). IE-ESC is off for all users. The script runs with -delayPercentage 1.
The script runs fine from within OpenScript workbench every time. The script does work when executed from OTM, however it will sometimes fail. When I run the scripts back to back the failure rate is about 50%. Same error every time....
Any help, insight, and ideas would be greatly appreciated.
Edited by: Colyn1337 on Mar 14, 2013 11:20 AM

Also, some time it throw slightly different error like:
"/web:window[@index='0']/web:document[@index='2']/web:form[@index='1']/web:inp
ut_text[@id='saw_*' or @index='1']" failed to respond to action: <Message
name="Click"><Parameter WindowIndex="0"></Parameter><Parameter
DocumentIndex="2"></Parameter><Parameter index="1"></Parameter><Parameter
tag="INPUT"></Parameter><Parameter type="text"></Parameter></Message>.
Please help to triage.

When I try to use the print/save as pdf option, I get a scripting error and Firefox usually freezes.

On my MacBook Pro running OS 10.5.8 and Firefox 3.6.13, I am trying to save documents as pdfs under the print window, I get a scripting error and Firefox usually freezes/becomes nonresponsive. This happens every time I tried to perform this task.

This is a fresh install of Windows 7. It is installed on virtual environment on my mac mini using the parallels virtualization application.
I purchased the windows version of dream weaver CS 6 through an online website which I tried to install to my new windows instance. This is the academic version of the Dreamweaver application with a perpetual license that I am trying to install.
I verified my eligibility through adobe which gave me a link to download the CreateiveCloud Set-up program. I downloaded the install program in my windows environment and program and the gave the above error message. Below is a copy of my computers specs.

Firefox is slow to open and close. I get a "script error" that says it may be caused by a recently opened tab. What do I do to correct this problem. It is wreaking havoc when trying to open/close or move around the internet.

I am getting a "script error" when I close out the internet, specifically Firefox. My backup internet explorer does not do this. This is slowing down the process of opening/closing Firefox. When I open Mozilla, I get "restore session" even though I have closed everything down. I have "removed program" and re-downloaded Mozilla 3 times and still this problem persists. What is causing it and how do I fix it?

-> Update All your Firefox Plugins
* https://www.mozilla.org/en-US/plugincheck/
* '''When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)'''
* Restart Firefox
Check and tell if its working.

BO XI 3.1 : Active Directory Authentication failed to get the Active Directory groups

Dear all
        In our environment, there are 2 domain (domain A and B); it works well all the time. Today, all the user belong to domain A are not logi n; for user in domain B, all of them can log in but BO server response is very slowly. and there is error message popup when opening Webi report for domain B user. Below are the error message:
       " Active Directory Authentication failed to get the Active Directory groups for the account with ID:XXXX; pls make sure this account is valid and belongs to an accessible domain"
      Anyone has encountered similar issue?
   BO version: BO XI 3.1 SP5
   Authenticate: Windows AD
Thanks and Regards

Please get in touch with your AD team and verify if there are any changes applied to the domain controller and there are no network issues.
Also since this is a multi domain, make sure you have 2 way transitive forest trust as mentioned in SAP Note : 1323391 and FQDN for Directory servers are maintained in registry as per 1199995
http://service.sap.com/sap/support/notes/1323391
http://service.sap.com/sap/support/notes/1199995
-Ambarish-

ICM fails at Get VXML Script

Similar Messages

Maybe you are looking for