ICM Server Time Adjustment

Dear All,
We have the Hosted IPCC 7.0 Setup, As we understand the time synchornized with the Domain Controller timing,
When ever we would like to adjust the time 1 or 2 minutes difference we are getting the following error on the NAM router.
Peripheral CVP_PG1_PIM5 (ID 5004) switched to half-hour 32 approximately 161 seconds before the central controller.
Peripheral CVP_PG1_PIM2 (ID 5001) switched to half-hour 32 approximately 161 seconds before the central controller.
We have understood that above mentioned peripheral (CVP Call Servers) timing got changed but none of the ICM machines timing affected.
Due to this problem we are getting the above error. Any body experienced the same kind issue, Kindly share your experience / work around / best practise.
Thanks in Advance.
Manivannan

If everything is set to sync their time to the domain, the best thing to do is to change the time on the DC, and let everything change on its own (which it seems you've done).
The message you see is Informational, not necessarily an error. It is just an indication that your ACD reporting may be slightly off vs. ICM reporting.
As you see, the CVP boxes will change time 'immediately' when it gets a time change message from the domain.
The ICM servers (rtrs, pgs, etc.) will not 'jump' their time ahead/back by the two minutes. One of the functions of MDS on these servers is to manage ICM time. ICM time will 'drift' faster or slower by 10% until MDS time matches the system (domain) time. This is to prevent jumping backward/forward by such large increments.
I.e. if you change your domain time by six minutes, it'll take an hour for ICM time to 'drift' and eventually match the domain time.
IOW - the system is working as designed, and you really shouldn't do anything other than what you did.

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