Iconia w4 820 screen project only works on extend not duplicate

so I only get audio, no video. looked up the answer elsewhere on the community and apparently the answer is to download and install up-to -date drivers. 2 questions:1. should I haveto do this when my tab is less than 2 weeks old?2. I can only download not intall, the only options I get following download is to open or save the downloaded files. Feeling frustrated as the only reason I purchased this tab was to be able to use widi to project to my tv feeling let down by this product now. Any help gratefully received. TYIA

Hi Billsey, just thought I'd let you know that I managed to move things along - the problem wasn't the difference in screen resolution between the tab and the TV as I've finally got extended screen working and the picture is fine - not top quality but perfectly watchable for tv catch-up/movies etc. Just thought I'd come back to you as you were kind enough to help me and in case it's of use to anyone else with the problem. The display settings were set so that the second screen was the primary screen so as soon as I launched widi my tablet screen went black - still responsive to touch but black so in trying to alter the settings I was shooting blind - I could only see the TV screen and was trying to control it through a black tab screen. In the end I disconnected from projection so that my tab screen became visible, optimised my touch settings to make my touching the screen more visible on a projected monitor, re-connected the second screen and this time, although my tab screen was black, I was able (after a long while of fiddling about with it) to reset the settings to make the tab the primary screen. Unfortunately each solution brings its own set of problems but as it's essentially a different problem (can only extend to TV screen not duplicate and as TV is not touch screen and mouse pointer isn't visible on extended TV screen I'm back to shooting blind again) I've started a new discussion. Thanks again for your help.

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Iconia w4 820 screen project only works on extend not duplicate

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