Icons Greyed Out Sometimes

I have two users, running Adobe Acrobat Pro Extended 9 on Windows XP.  If they go to Windows Explorer and navigate to a file, open it, the Link Tool icon is greyed out.  If they open the Acrobat 9 software, do a File and then Open inside the software and find the same file, the icon is not greyed out.  What is causing this?  I can't find any answers online.  Thank you.

Nobody?  Wow.

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