ICP alert mails are not beign sent

Hey all,
I am using hyperion products of version 9.3.1.4.00
1. When i am running ICP report in workspace
2. then click the icon for email alert, a window appears
3. in this window, option for sending mails to both entities is checked automatically and i am not able to change it.
4. I enter the comment and click on Send.
5. But an error is coming:
HTTP 500 Error
(It is the second last IE window. I am unable to open / maximise it or perform any operation on the same. Only close is possible)
Kindly, suggest any resolution or help for this,
also i want to check it that is that a problem related to IE installed on my system.
please help me out........

HTTP 500 is an Internal Service Error which would indicate some type of program issue has arisen.
If you find the log file folder for your Web Server, you should be able to get more information on this. If you check the event log of the web server, you may also find more details there.
Additionally, if you right click and select View Source on the browser window showing the HTTP 500, there MIGHT be more data shown here. Your best bet is finding the logs; however.
Did this functionality work at one time and recently break? If so, I'd suspect something has changed with the SMTP server/relay. Perhaps you require authentication and a password changed? If not, something probably wasn't setup correctly during the original install/setup and you might need to double check those settings.
To rule out an issue with the SMTP host/relay, you can telnet to it....
From windows
Start
Run and type in CMD (press enter)
telnet <your SMTP host> 25 (press enter)
You should get a connection at this point. If not, you may need to double check your mail settings with IT.

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