[ICSS B2B] Problem when creating a service request due to language

Hi everyone.
We have a web portal based on icss_b2b wich is linked with our backend (CRM).
On the web portal, we should be able to create service requests and it works fine when we are using english.
But if we log using german language, when we try to create a service request we have an error and creation ins't done.
Do we need do to do any configuration in the xcm ? Crm ? to allow to create service request in a new language ?
Thanks for your help.

Hi,
We are facing the same problem, were you able to solve this?
Our Portal takes the language from the browser but we only want to allow people access to ICSS in French and English.
Example:
If browser language = French --> French ICSS
If browser language = English --> English ICSS
If browser language = Dutch --> English ICSS (English = default language)
Many thanks for any feedback.
Cheers,
Geert

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regards,
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Problem when creating Database:
Below are the problems, which I faced during creation of database. I have mentioned both the problem separately. Plus the log file maintained by Oracle during installation. It might help in diagnosing the error. Plus a little conclusion with I turned up to.
There are two problems, when creating database with Oracle Database Assistant. One when creating pre tuned database from CD. And second when creating customized database giving options your self.
Problem # 1:
When creating pre tuned database from CD. The process of creating Database is 90 % complete and is at step # 3 Initializing Database. It gives error ORA-03113: end-of-file on communication channel.
I searched following oracle help for this problem.
ORA-03113: end-of-file on communication channel
Cause: An unexpected end-of-file was processed on the communication channel. The problem could not be handled by the Net8, two-task software. This message could occur if the shadow two-task process associated with a Net8 connect has terminated abnormally, or if there is a physical failure of the interprocess communication vehicle, that is, the network or server machine went down.
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Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Problem # 2:
When creating database with custom option. The process of creating Database is 2 % complete and is at step # 2 Creating Database Files. It gives error ORA-12571: TNS:packet writer failure.
I searched following oracle help for this problem.
ORA-12571: TNS:packet writer failure
Cause: An error occurred during a data send.
Action: Not normally visible to the user. For further details, turn on tracing and re-execute the operation. If error persists, contact Worldwide Customer Support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Log File Showing Error :
Result code for launching of configuration tool is 0
Launched configuration tool Oracle Database Configuration Assistant
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Configuration tool Oracle Database Configuration Assistant failed
The datafiles will be copied from the CD to d:\oracle\oradata\ora8i. The Oracle Database Configuration Assistant will begin creating the database.
An Oracle database will be created for you. The database name will be ora8i. The system identifier for the database will be ora8i. The password for the INTERNAL account will be ******, the SYS account will be change_on_install and the SYSTEM account will be manager.
Log File of Installation:
The above code is a part of the log file, which is generated by Oracle installer at C:\Program Files\Oracle\Inventory\Log\..
I just pasted the part of code, highlighted is the code showing error with Oracle Database Configuration Assistant.
Software & Hardware Configuration are as follow:
Software:
Database
Oracle 8.1.7.0.0 (Oracle8i)
Operating System
Microsoft Windows 2000
5.00.2195
Service Pack 2
Hardware:
x86 Family 6 Model 8 stepping
10
AT/AT COMPITABLE
260,400 KB RAM

Dont't worry about that. Before you
create a table(or view), it is wise to
drop the table(or view) with the same name.
If the name doesn't exist, of course there
is an error message. See the following script:
-------------------begin-----------
drop table students cascade constraints;
create table students (
sid varchar2(5),
fname varchar2(20),
lname varchar2(20) not null,
minit char,
primary key (sid));
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Good day!
null

Problem when creating Database with Database, OS and hardware Configuraiton

Problem when creating Database:
There are two problems, which I faced during creation of database. When creating database with Oracle Database Assistant. One when creating pre tuned database from CD. And second when creating customized database giving options your self.
Problem # 1:
When creating pre tuned database from CD. The process of creating Database is 90 % complete and is at step # 3 Initializing Database. It gives error ORA-03113: end-of-file on communication channel.
I searched following oracle help for this problem.
ORA-03113: end-of-file on communication channel
Cause: An unexpected end-of-file was processed on the communication channel. The problem could not be handled by the Net8, two-task software. This message could occur if the shadow two-task process associated with a Net8 connect has terminated abnormally, or if there is a physical failure of the interprocess communication vehicle, that is, the network or server machine went down.
Action: If this message occurs during a connection attempt, check the setup files for the appropriate Net8 driver and confirm Net8 software is correctly installed on the server. If the message occurs after a connection is well established, and the error is not due to a physical failure, check if a trace file was generated on the server at failure time. Existence of a trace file may suggest an Oracle internal error that requires the assistance of customer support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Problem # 2:
When creating database with custom option. The process of creating Database is 2 % complete and is at step # 2 Creating Database Files. It gives error ORA-12571: TNS:packet writer failure.
I searched following oracle help for this problem.
ORA-12571: TNS:packet writer failure
Cause: An error occurred during a data send.
Action: Not normally visible to the user. For further details, turn on tracing and re-execute the operation. If error persists, contact Worldwide Customer Support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Software & Hardware Configuration are as follow:
Software:
Database
Oracle 8.1.7.0.0 (Oracle8i)
Operating System
Microsoft Windows 2000
5.00.2195
Service Pack 2
Hardware:
x86 Family 6 Model 8 stepping
10
AT/AT COMPITABLE
260,400 KB RAM

user563502 wrote:
I am working on Solaris 8. What is Alert_SID.log? where can I find it?
ThanksFor the responsible of the upgrade of Oracle database, not even know what Alert log is?
to be honest with you, this is not your work.

Problem when creating Database (Database, OS and hardware Configuraiton)

Problem when creating Database:
There are two problems, which I faced during creation of database. When creating database with Oracle Database Assistant. One when creating pre tuned database from CD. And second when creating customized database giving options your self.
Problem # 1:
When creating pre tuned database from CD. The process of creating Database is 90 % complete and is at step # 3 Initializing Database. It gives error ORA-03113: end-of-file on communication channel.
I searched following oracle help for this problem.
ORA-03113: end-of-file on communication channel
Cause: An unexpected end-of-file was processed on the communication channel. The problem could not be handled by the Net8, two-task software. This message could occur if the shadow two-task process associated with a Net8 connect has terminated abnormally, or if there is a physical failure of the interprocess communication vehicle, that is, the network or server machine went down.
Action: If this message occurs during a connection attempt, check the setup files for the appropriate Net8 driver and confirm Net8 software is correctly installed on the server. If the message occurs after a connection is well established, and the error is not due to a physical failure, check if a trace file was generated on the server at failure time. Existence of a trace file may suggest an Oracle internal error that requires the assistance of customer support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Problem # 2:
When creating database with custom option. The process of creating Database is 2 % complete and is at step # 2 Creating Database Files. It gives error ORA-12571: TNS:packet writer failure.
I searched following oracle help for this problem.
ORA-12571: TNS:packet writer failure
Cause: An error occurred during a data send.
Action: Not normally visible to the user. For further details, turn on tracing and re-execute the operation. If error persists, contact Worldwide Customer Support.
Conclusion:
What I conceive from this problem and the help available is that, I have to install NET8 again. But I am not sure about the solution, please tell me whether I am rite or not.
Software & Hardware Configuration are as follow:
Software:
Database
Oracle 8.1.7.0.0 (Oracle8i)
Operating System
Microsoft Windows 2000
5.00.2195
Service Pack 2
Hardware:
x86 Family 6 Model 8 stepping
10
AT/AT COMPITABLE
260,400 KB RAM

user563502 wrote:
I am working on Solaris 8. What is Alert_SID.log? where can I find it?
ThanksFor the responsible of the upgrade of Oracle database, not even know what Alert log is?
to be honest with you, this is not your work.

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[ICSS B2B] Problem when creating a service request due to language

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