ICSS Complaints error

Hello All,
I am getting the Requested end date must be later than requested start date error when I create complaints.
Also I get below error when I click on the Find button near the product text box in ICSS-B2B complaints. The functionality however works for ICSS-B2C scenario. I have checked and compared XCM configs and also other related configurations?
*A problem occurred in the product catalog *
Can anybody help me out in this

"A problem occurred in the product catalog " I still keep getting this error. and it is becoming a real pain.
However the same catalog is working in ICSS-B2C and not in ICSS-B2B.
I checked the XCM settings for product catalogs in ICSS. It seems fine
I also checked the config done in Product catalog Usage. It seems fine too.
Can anyone check out what possibly could be wrong

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Organizational data determination in ICSS Complaint

Hi All,
I have configured the Complaint as per the best practices and working fine in GUI. But when I create complaint in ICSS it is showing error as enter org unit sales, Division and Distribution channel. I have given the org data profile as 000000012 in complaint transaction as standard value.
Another doubt I have, when I create the transaction in GUI and give the account number or sold to party number it asks in a box that from which org u want to create. If I choose the org it creates the transaction. I want how the transaction will take automatically the org unit. If I want the org box should not display how I will achive that.
Example: Lets say there are four sales org in delhi, chennai,Mumbai and in Calcutta and each sales org has 5 sales offices and I want to creae the sales order from Chennai sales org and from 1 of the Chennai sales office how the system will know automatically that this sales order is from this sales unit without displaying the Org unit box.
Thanx
Saravana

There is no pop up for sales area in icss and there is ICSS wrapper FM which internally calls CRM common function module to determine sales org.I didnt remember the function module which was exclusively used for ICSS, but you debug starting from the FM which is in backend layer during Save. The function module has simple coding how sales organization is picked instead of pop-up(like in SAP GUI). you can modify that if you want to determine different sales organization.
Regards,
laxman

Complaints Error Message

Dear friends,
When using the transaction "complaint" from interaction record in IC there is an error message when choosing the categories in the complaint which is "Cannot send alert message to browser" so how can i fix this error.
Best Regards,
Mohamed

Hi ,
maybe that this message can be caused by wrong/or missing SSL settings.
So lets have a look on Note 510007: Setting up SSL on Web Application Server ABAP.
Regards,
Tobias

Lots of listener complaints, Error: Playbck Failed...

Hi all,
I've been doing a podcast for several years now, uploading to iTunes via Podbean. One issue that is being brought to my attention more often is the inability of many (not all, but many) of my listeners to listen to my show through the Podcasts app. They have been forced to resort to other means, e.g. Stitcher, etc. to download or stream the show. The issue they seem to have is that even after download a given episode, when they tried to actually play the file, they receive an "Error: Playback Failed" message. In trying it myself on my iPhone 5, I get the same issue. Obviously, this is incredibly frustrating, especially since it appears this has been happening for quite a long time now.
iTunes link for my show:
https://itunes.apple.com/us/podcast/solomonster-sounds-off/id313139609
RSS feed:
http://solomonster.podbean.com/feed/
Any insight into why this might be happening or how it can be remedied would be much appreciated.
Best,
Jason

If they say byte range requests are supported then I would assume that it is, though the test I just ran doesn't actually confrm this:
curl -I -r 200-300 http://solomonster.podbean.com/mf/feed/s7k8r/solomonster303.mp3
HTTP/1.1 302 Found
Cache-Control: no-store, no-cache, must-revalidate, post-check=0, pre-check=0
Cache-control: no-cache="set-cookie"
Content-Type: text/html; charset=UTF-8
Date: Sun, 08 Dec 2013 16:43:08 GMT
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Location: http://media61.podbean.com/pb/8d084cc83b6705e422575c915e6b601c/52a4a19c/data1/bl ogs30/143249/uploads/solomonster303.mp3
Pragma: no-cache
Server: Apache
Set-Cookie: PHPSESSID=1p3ggqo2vvtqbbkcurpgn630q5; path=/
Set-Cookie: AWSELB=950F2B3D0E72D0285AA2F26D82F17A41F2C385CABDB1D2F4133453F11FFD06B3705AD947 1FB25E6A4BE3535EB9CF6FE0FE99DAA4C7AA8B57D02D175B3CBE9BAE927E33D81D;PATH=/;MAX-AG E=600
X-Powered-By: ASP.NET 2.0
Connection: keep-alive
As to the podcasts app I can't advise on this because I don't have an iOS device. I suppose you could try deleting the podcast and subscribing again, and see whether that makes any difference. You tell me that others are complaining, which would seem to rule out an issue specific to you. You could try asking in the iPhone forum - someone may be able to test, and offer suggestions.

Subject Profiles in ICSS

Hi
Where do we see subject profile values in ICSS Complaint screen.
Can we display multiple subject profiles in ICSS Complaint transaction.
regards
raja gopal

Hi,
for leads this catalogs and codes are optional.
It is used to catagorize the leads according to the customers needs.
code descriptions are freetext - so everything is possible.
The categorization can be dependend (level 2 is different depending on level 1).
Best regards
Manfred

Error message: "Cannot send alert message to browser" on Rule Policy

Hi Experts.
Have anybody experience with the error message "Cannot send alert message to browser" on Rule Policies? The condition-check of the rule is working fine. But the error message shown appears in the web UI Similar exception on Complaints Error Message but no answer. Is it possible that the SSL settings are responsible for that error message? Any ideas? Thanks a lot!
Regards
Tobias

Hi Leon,
thanks for you fast response!
- The method "send_alert_message" has thrown following exception
"Exception: An exception (CX_SAM_MESSAGING_EXCEPTION) occurred. Message no. TPDA430."
on that line of code: line 91: sam_sender->send_to_client( message = sam_message ).
I looked inside:
- In the method "_SEND (CL_SAM_SESSION_QUEUE_SENDER)"
line 101: http_client->receive( EXCEPTIONS http_communication_failure = 1 ... )
The sy-subrc will be set to 1.
I looked inside:
- In the method "IF_HTTP_CLIENT~RECEIVE (CL_HTTP_CLIENT)"
line 885: reason = response->get_header_field( 'sap-icmclnterror' ).
Here the "reason" will be set to "Native SSL Error".
Any ideas how to solve this problem?
Thanks a lot.
Regards,
Tobias

JDev EJB Tutorial problem

JDev v.9.0.3.2(build 1145)
Using the built-in help facility instructions on the EJB Tutorial, I am stuck on Part 5; Step 1.
(Copied directly from tutorial)
*****begin tutorial instructions*******
Step 1: Adding a Create Method to the Entity Bean
The first step is to add a new create() method on the Dept entity bean.
To add a new create() method: In the Navigator, double-click Dept to open the EJB Module Editor.
Expand the node for Dept and click the Methods node.
In the Method Category list, choose Create methods.
Click Add.
In the Method Details dialog box, in the Parameters field, type the following:Long deptno, String dname, Long manager, Long location Click OK to close the dialog.
Your new create() method appears in the list of methods. Click OK to close the EJB Module Editor.
To add code to the Dept entity bean: In the Navigator, expand the node for the Dept bean and double-click DeptBean.java.
In the Structure pane, double-click ejbCreate(long, String, long, long) to jump to that method in the code.
Replace the stub method with the following code:
public DeptPK ejbCreate(Long deptno, String dname, Long manager, Long location)
this.setDepartment_id(deptno);
this.setDepartment_name(dname);
this.setManager_id(manager);
this.setLocation_id(location);
return new DeptPK(deptno);
In the Navigator, right click DeptBean.java and choose Make DeptBean.java to make sure it compiles without errors.
*****end of tutorial instrucions*********
I cannot get the 'hrApp' EJB to compile.
The compiler complaint:
Error(18,10): class DeptPK not found in class hr.impl.DeptBean
Error(24,16): class DeptPK not found in class hr.impl.DeptBean
Any recommendations are appreciated.
Thanks,
Robert Stuart

Mistake: misnamed the bean in problem statement.
I meant to say the 'DeptBean' (not hrApp EJB) did not compile, using sample code from instructions.
Surely someone can help.
Robert

FDS Express Single CPU limitation

Could somebody go in to a bit more detail about the FDS
Express single CPU limitation? What I'd like to know is whether the
definition of "a single CPU" refers to the number of processors, or
the number of cores? If I get a machine with dual-core processor
for our production environment, is this in violation of the
license? Also, I'm currently using a Core 2 Duo MacBook Pro for my
development machine and I haven't seen or received any
complaints/errors, so I just wanted to make sure. Thanks.
Evan

I guess there's something to be said for thoroughly reading
up on something before you ask any questions, like
reading
the FAQ.

Error occured, your complaint cannot be created

When am trying to create complint from ICSS am getting the following error:
"error occured, your complaint cannot be created" how can i know where it went wrong.
how to debug it. Please mention step by step as my abaper dont know how to debug/activate external application like icss.
Thanks,
priya

You can debug the ICSS application the same way as you would the e-Commerce application.
Please reference the [Development and Extension Guide |https://websmp210.sap-ag.de/~sapdownload/011000358700000469462006E/]in section Activate ABAP debugging / Java debugging too
You may also want to look at [Note 1154496|https://service.sap.com/sap/support/notes/1154496] - Setting up and running Java debugging
that includes a good PDF document as well.

Error: No valid complaint data was found in this sales area

Hi All,
I am getting below error while delta or request download of customer.
No valid complaint data was found in this sales area
Message no. CRM_SPL_BUPA_FRG0010203
Validation error occurred: Module CRM_BUPA_MAIN_VAL, BDoc type BUPA_MAIN.
Message no. SMW3018
Error case:
ECC-->Customer(Sold to) extended to a sales area and saved.
     CRM-->Business partner gets updated in the CRM properly.
ECC--> Deletion flag for same customer and same sales area is set. (Deletion flag - "Selected sales area").
     CRM-->Business partner gets updated in the CRM properly and is not shown as extended to the sales area via BP t code.
ECC-->Deletion flag is removed for the customer.
     CRM--> BDOC fails to update the Partner and goes in error.
Problem comes when deletion flag is removed in ECC.
Any help would be highly appreciated.
Thanks in advance.
-Ram

Hi Ram,
Hope you have not make any field mandatory in the Complaint tab in the sales area section in the BP.
When you are removing the deletion flag please check if any entry is mandatory in the Complaint tab.
Hope this will be useful
Thanks and Regards
DJ

Error while creating return order(Complaint) in IC web client

Hi SAP Experts,
I am getting following Error while creating return order(Complaint) in IC web client.
Error when processing your request
What has happened?
The URL http://sapcrd.comfort.com:8000/sap/bc/bsp/sap/crm_ic/default_delta.do was not called due to an error.
Note
The following error text was processed in the system CRD : Exception condition "NON_EXISTING_HANDLE" raised.
The error occurred on the application server sapcrd_CRD_00 and in the work process 2 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: PRC_PD_HEAD_ADD_COND of program SAPLPRC_PRICING_API
Function: CRM_PRIDOC_UPDATE_EC of program SAPLCRM_PRIDOC_COM_EC
Form: EXECUTE_CALLBACKS_PLANNED of program SAPLCRM_EVENT_OW
Function: CRM_EVENT_SET_EXETIME_OW of program SAPLCRM_EVENT_OW
Function: CRM_ORDER_COMPLETE_SINGLE_OW of program SAPLCRM_ORDER_OW
Function: CRM_ORDER_MAINTAIN_SINGLE_OW of program SAPLCRM_ORDER_OW
Function: CRM_ORDER_MAINTAIN_MULTI_OW of program SAPLCRM_ORDER_OW
Function: CRM_ORDER_MAINTAIN of program SAPLCRM_ORDER_API
Method: IF_EX_ORDER_SAVE~PREPARE of program ZCL_IM_PRICE_ADJUSTMENT=======CP
Method: IF_EX_ORDER_SAVE~PREPARE of program CL_EX_ORDER_SAVE==============CP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system CRD in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server sapcrd_CRD_00 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 2 in transaction ST11 on the application server sapcrd_CRD_00 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 330 -u: VORUSX -l: E -s: CRD -i: sapcrd_CRD_00 -w: 2 -d: 20080324 -t: 021723 -v: RABAX_STATE -e: RAISE_EXCEPTION
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
Maximum points will be awarded for useful information.
Thanks,
Rony

Hi,
I notice there is a Z class being called.
Method: IF_EX_ORDER_SAVE~PREPARE of program ZCL_IM_PRICE_ADJUSTMENT=======CP
You should check this customized class.
Cheers,
cady.

Error while creating Return order with reference to Complaint

Hi,
We are using Complaint Management in CRM Service. After creation of Complaint, we want to create Return Order that is going to replicate in R/3 .
We are able to create Return request in CRM as a follow up document. However we are not able to replicate the return order in R/3.
We have created Return Document type CRMR in R/3 with related Item Category REN assignment & corresponding number ranges assignment.
We facing problem, as this document is not getting replicated in R/3 & in Complaint, it shows message as "The document is being distributed at the moment, and therefore cannot be changed. The document will be ready for input once it has been distributed successfully.
In SMW01, it is showing as fully processed document. However in error segment it shows as error No upload into R/3" &"R/3 Adapter is called".
Could please suggest any configuration we have missed or additional configuration to be done?
Regards,
Arun

Hi Arun,
Have you check & maintained middleware setting for document transfer
(tcode R3AC1). Check object SALESDOCUMENT and try maintain transaction
type there. Don't forget to activate use tcode R3AS.
hope this helps.
Gun

Error when trying to create complaint via IC WebClient (CRM 5.2)calling URL

Hi,
I'm trying to create a complaint using the following URL: http://<host>:<port>/sap/bc/bsp/sap/crm_ui_frame/default.htm?crm-object-type=BT120_CPL&crm-object-action=D, but get always the following error:
Error when processing your request
What has happened?
The URL http://<host>:<port>/sap/bc/bsp/sap/crm_ui_frame/BSPWDApplication.do was not called due to an error.
Note
The following error text was processed in the system CMZ : The current application triggered a termination with a short dump.
The error occurred on the application server sapcmzu_CMZ_86 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
      Method: IF_BOL_BO_COL~ADD of program CL_CRM_BOL_BO_COL=============CP
      Method: IF_BOL_BO_COL~ADD of program CL_BSP_WD_COLLECTION_WRAPPER==CP
      Method: IP_FOLLOWUP of program CL_BT120H_C_MAINWINDOW_IMPL===CP
      Method: PROCESS_NAV_QUEUE of program CL_BSP_WD_VIEW_MANAGER========CP
      Method: DO_REQUEST of program CL_BSP_WD_VIEW_MANAGER========CP
      Method: DO_REQUEST of program CL_BSP_CTRL_ADAPTER===========CP
      Method: ON_REQUEST of program CL_BSP_RUNTIME================CP
      Method: IF_HTTP_EXTENSION~HANDLE_REQUEST of program CL_HTTP_EXT_BSP===============CP
      Method: EXECUTE_REQUEST_FROM_MEMORY of program CL_HTTP_SERVER================CP
      Function: HTTP_DISPATCH_REQUEST of program SAPLHTTP_RUNTIME
In ST22 I find the following text:
Diagnosis
     An attempt was made to add an unattached object (NULL reference) to
     a business object collection or entity collection of the Business
     Object Layer (BOL) by using method IF_BOL_BO_COL~ADD. This is a
     method application error.
But on the other side the change method works well:
http://<host>:<port>/sap/bc/bsp/sap/crm_ui_frame/default.htm?crm-object-type=BT120_CPL&crm-object-action=B&crm-object-keyname=GUID&crm-object-value=DC445922DEB133F1939A00145EF80CCC
Is there anybody with experience regarding this issue? Perhaps the parameters are wrong?
Kind Regards,
Christian

Hi Sudipta,
many thanks for your answer. But sadly it still does not work. I have created a new GUID using function module 'GUID_CREATE' and have appended it to the url:
http://<host>:<port>/sap/bc/bsp/sap/crm_ui_frame/default.htm?crm-object-type=BT120_CPL&crm-object-action=D&crm-object-keyname=GUID&crm-object-value=47CD5B2204B619B9E10000000A8031BA
Now I'm getting the following exception:
Error occurred during navigation
An exception has occurred Exception Class CX_BOL_EXCEPTION - Access Previously Deleted Entity
Method: CL_CRM_BOL_CORE=>GET_RELATED_ENTITIES
Source Text Row: 18
Is there still something wrong with the url?
By the way: is there any documentation regarding this topic? I did only find a blog, nothing else.
Kind Regards,
Christian

Lost photos and other errors, Complaint letter

I would like to send Apple a formal complaint letter letting them know how greatly disappointed I am with their products. I was a great fan of Apple and I was even considering buying a new Mac but I am no longer so sure.
For a while I dealt with MobileMe Calendar crashing constantly while trying to enter meetings and other important events. I just figured that they would get to it sooner or later. I have lived with the fact that my iPhone and my iPad lose the wifi connection they have constantly without any logical reason. I have ignored the fact that I cannot use many webpages on my iPhone or my iPad that use flash (including pages the US Army has) or are just not compatible like many realestate MLS search sites, I have watched as iTunes crashed and froze many times on my computer, and I have even put up with the fact that backing up my iPhone can take in excess sometimes of 8 hours.
But today I think I have had it finally, I lost photos that I had taken of my 1 week old daughter born July 1st; as well as photos from the US Army Black Hawk flight training course (I am a Uh-60 pilot in the Army). These were photos that I thought had been backed up on my computer by iTunes, these were photo's that I can never get back now, these are memories that I had wanted to keep. For many years before I joined the Army I was a computer systems engineer and I have a B.S. in Computer Info Sys; so I know how to use a computer lets not assume that the error is on the user behalf in this instance.
Thanks to Apple and thier team of programmers, I have lost some very importnat memories that I can never get back. I am sure any parent or soldier that has lost photos like these would agree there is no excuse, especially when you did everything the way you thought it should have been done. I am more than a little angry that Apple cant seem to get it right when it comes to iTunes and the iPhone, if they want people to use the product then make it work so they don't lose things like I have.
Does any know of an Apple email address that I should send this to with someone that would care on the other end? I am just very disappointed and want to be heard.
From,
A Very Disappointed Army Parent

http://www.apple.com/feedback/iphone.html

How to display backend Complaints and Activities on ICSS b2b screen

hi
Experts
We are on CRM ICSS B2B 4.0
Please help me in diplaying backend (i.e., created in CRM) Complaints and Activities on ICSS b2b screen.
Currently, we could able to display the complaints and activities created on Web after logging in as b2b contact person. But when we click on the transaction number link, it it not displaying the details.
We need the details to be displayed to change the status of the complaint
Is the TREX mandatory for such scenario?
waiting eagerly for your valuable inputs
regards
venugopalrao

resolved

ICSS Complaints error

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