ICSS Cookbook

Dear All
As I am new to ICSS application, Can you please send me cookbook for ICSS so that I can understand its Architecture and get some useful technical information.
Thanks for your cooperation.
Best Regards
Bhavishya

Hi Bhavishya,
ICSS or E-Service is a part of E-Commerce. So there is no separate cookbook for the same. You can refer to the E-Commerce Cook Book available at service marketplace and understand the architecture of ICSS.
Now as per the configuration is concerned there is document at
http://help.sap.com/bp_crmv250/CRM_DE/index.htm
in that Technical Information -> Building Block Library. There you can find Configuration guide for E-Service.
Hope this helps you.
Regards
Pranay

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Documents/cookbook on ICSS

Hi,
Could you please provide me some documents/cookbooks/links to documents on ICSS.
Thank you!
Regards,
Praveen

Hi Praveen,
There is no specific cookbook for ICSS. However, the E-Commerce Enhancement / modification guide can be used as the reference for making ICSS modifications (the applications are the same - both are Java applications based on the struts framework.
Document link: [E-Commerce Enhancements / modification guide|https://websmp210.sap-ag.de/~sapdownload/011000358700000469462006E/]
[Helpful examples and tutorials: |http://service.sap.com/~sapdownload/011000358700006120622006E/]
For application help on ICSS, you can find documentation at the following sites:
http://help.sap.com/saphelp_crm50/helpdata/en/39/0e2bd4ed960f4384c6a1cb4e4903d9/frameset.htm
on the SAP Service Marketplace under /instguides
SAP Business Suite Applications -> SAP CRM -> Here you can find all e-Commerce installation guides.
I hope this helps.
Deb

CIC Framework Configuration Cookbook

Hi,
Could someone provide me with the CIC Framework Configuration Cookbook? <REMOVED BY MODERATOR>
Thanks
Warren
Edited by: Alvaro Tejada Galindo on Mar 19, 2008 3:50 PM

hi check this...
IC WebClient : Prior to 4.0 CRM used to have the Interaction centee on winclient. this emeans that you when you open the CIC, normal SAP GUI with all the CIC functionality is displayed. From 4.0 onwards, they have introduced another concept called Interaction Centre WebClient. This enables you to have all the Winclient features avaialbe to you on Internet Explorer. For you to unergo SAP Training, you have a course called CR410 - IC WebClient.
ICSS : Internet Customer Self-Service - is a part of E-Commercre (CR800).Training on this is avaialble from SAP Academy (CR800-E Commerce). This enables you to implement the Service Functionality on the Internet. You basically carryout this implementation in a component calle XCM (Extended Configuration Management). You would have the CRM transaction types configured in order for the customers to access from the web site.
regards,
venkat.

ICSS developments

Can somebody share his/her experience in developing applications within CRM ICSS/Self Service?
I would like to know if the skills/techniques required are similar to those needed for Internet Sales Application developments.
Another question is whether the Internet Sales Extension Guide (which can be found on SAP Service/Inst guides) is a valid reference document for ICSS extensions.
Finally, has anybody come across a specific guide/cookbook to ICSS application developments?
Regards,
Manoj

Hello Manoj
It is quite a while since you posted this message in the SDN. Nevertheless, I was wondering if you've achieved some developing experiences in this area (ICSS).
I'm trying to add a new field within the "New Service Ticket" page which allows users to enter a new service ticket. This new field would allow users to enter the category type of the service ticket. The category of a service ticket is stored in the table CRMD_ACTIVITY_H (field CATEGORY).
There are only three different category types and their values will not be modified. I dont need to get any additional data from the backend (CRM), but I need to write the category type within the given table as the user creates a new Service Ticket (also called Service Request).
Do you have any idea, advises, examples or references?
Thank you very much for your support
Marc

Unable to see the values from the FM in the ICSS application

Hi Gurus,
I am trying to call a custom function module in the ICSS application but it's not returning me any values in the application whereas it's showing values in the GUI for the same input.
One more strange thing is when we are hardcoding the values in the output table of this FM then i am able to see the values in the front end application.
I am clueless as what could be the reason.
Please help me.
Thanks,
Gary

Hi Saurabh,
This is really a strange problem as you said.
May be your fm is getting called more than once and in the second call there is no input data for the
fm and that's why its returning blank and your business objects are getting overwritten with blank values but when you are hardcoding you are getting the data.
Can you please debug and see if your fm is being called twice.
Instead of hardcoding data to output tables, check once by hardcoding input to java backend object
while calling the fm.
Regards,
Arshi

[ICSS B2B] Problem when creating a service request due to language

Hi everyone.
We have a web portal based on icss_b2b wich is linked with our backend (CRM).
On the web portal, we should be able to create service requests and it works fine when we are using english.
But if we log using german language, when we try to create a service request we have an error and creation ins't done.
Do we need do to do any configuration in the xcm ? Crm ? to allow to create service request in a new language ?
Thanks for your help.

Hi,
We are facing the same problem, were you able to solve this?
Our Portal takes the language from the browser but we only want to allow people access to ICSS in French and English.
Example:
If browser language = French --> French ICSS
If browser language = English --> English ICSS
If browser language = Dutch --> English ICSS (English = default language)
Many thanks for any feedback.
Cheers,
Geert

Availability of an Audit Cookbook

Hello,
I am working on setting up the degree audit functionality in CM, and am wondering about the availability of a cookbook for this part of the system. We recently exchanged emails with another university implementing it, and they told us that a cookbook was expected out near the end of this year. Is this correct? If so, any chance that the timetable could be accelerated, if others expressed interest in seeing such a document?
I googled around, and couldn't turn up all that much helpful documentation. Also, I have read through the online documentation available, and I think I have a fairly good grasp of how this part of CM works and is to be setup, but it would be nice to have an actual guide/template with which to refer.
Thank you,
Eric

Eric,
We are still planning this cookbook to be released this quarter. I will accelerate it as much as possible. In the meanwhile, if you have specific queries, you should go ahead and post them. Thanks for your patience.
Michael

ICSS: authorization in SAP CRM 7.0

Hello Experts,
Is it possible to restrict via authorization acces to diffrent types of transaction in ICSS in SAP CRM 7.0? For example some clients can have acces to complaints, some to service request and some for both.
Regards
Piotr

Of course, you can. If you are creating the Z: roles for SAP_CRM_ECO_ISE_WU_B2B, then in this role, in the CRM Component, there is an authorization object called CRM_ORD_PR and a field name PR_TYPE. You can go an change the individual users with access to different transaction types or create Z: object or Z:role for each group as you wish. Use the field name ACTVT to control the access to the transaction type.
Please note, there may still be some discrepancies in the search selection in the ICSS. Though you may want to restrict the user to not to access "Complaints", the restriction may work at the transaction level, but not at the search level. You may still see "Complaint" object in the Search dropdown list. I am not sure if SAP has covered all the features of ICSS to abide by this role.

Issue in the user interface of ICSS application

Hi Experts,
Please find the below description of the issue.
Ours is a migration project of ICSS application from one landscape to another landscape. Both the landscapes are in CRM 7.0 with the same patch levels.
For this migration we have copied the existing track A to the new track B and mapped to the new CRM 7.0 B system.
The XCM setting has maintained in the new B system exactly the same way like the A system
All the related backend code like FMs, Data Dictionary objects etc in CRM 7.0 A system has been moved to the CRM 7.0 B System.
   After this when we tried to run the application B, we are not seeing the same user interface like in application A.
   We are seeing only black font with white background. The color combination, fonts, styles etc like in application A are not visible in application B.
There are no CSS files in the XCM settings in A system. So I have also not maintained in B system.
We have not done any changes in the track. So we have not deployed the application.
I have created the projects for both the tracks A and B and compared the code manually. Everything is same.
Question:
   Please let me know what needs to be done additionally to get the same user interface.
   Is Shopadmin settings has to be maintained. Is this mandatory.
   Thanks in advance.
Thanks and Regards,
Raghu

Hello Waldemar,
Thank you for contacting National Instruments. I would like to apologize for the delay in responding to your support request. We have been on holiday for the past few days due to Thanksgiving.
From the information you have provided here, it sounds like you are on the right track with getting your application up and running with a chinese font interface. I would like to point out an extremely helpful KnowledgeBase that you might use for reference now and any other time you need to localize your user interface:
http://digital.ni.com/public.nsf/websearch/5987FCAFE3FBE8B98625693B0052EBD9?OpenDocument
(This KB was written for LabVIEW 6.0, but is still relevant for LabVIEW 7.0.) Based on this document, you only need "an MBCS-enabled operating s
ystem with an IME for the corresponding language." All 32-bit Windows operating systems are MBCS-enabled. Please see these links from the Microsoft website for more information:
http://search.microsoft.com/search/results.aspx?View=msdn&st=a&qu=mbcs&c=4&s=2
You may also find this tutorial describing localization procedures useful:
http://zone.ni.com/devzone/conceptd.nsf/2d17d611efb58b22862567a9006ffe76/6d94f90fc9b93aad862568a7007cd4c0?OpenDocument
I would recommend that you go ahead and install the Chinese fonts to your OS (if you have not already), and develop your user interface using the new font. This application should have no problem on any other machine with the Chinese font enabled.
I hope this helps! Let me know if there is anything else I can help with or clarify. Have a great day!
Liz Fausak
National Instruments

IC WebClient Consultant's Cookbook

For descriptions of technical IC WebClient architecture and concepts, for details on how to do extended customizing as well as how to work with views and view sets you can download a copy of the IC WebClient Consultant's Cookbook from the Service Marketplace.
The Cookbook exists in two versions, "Interaction Center WebClient Cookbook" (CRM 4.0) and "Interaction Center WebClient Cookbook - Service Industry Ext" (CRM 4.0 Add-on).
Download from here: http://service.sap.com/crm-inst -> SAP CRM 4.0 -> Interaction Center Installation Guides
or direct link http://service.sap.com/~form/sapnet?_SHORTKEY=01100035870000591510.

Thanks for this location, always nice to have as direct link. Tiest.

Unrecognized Event Datatype Using ActionScript 3.0 Cookbook

This is my first time using Flash 9 Alpha (F9A)/ActionScript
3.0. I am using code from the ActionScript 3.0 Cookbook so I
assumed it would work immediately; this is not the case. I've
verified that my code looks exactly as it does in the Cookbook with
two exceptions:
1) the image file I'm using, which is located in the root
directory with the .fla file.
2) the Cookbook import statement for the Event class is
"import flash.events.Event;" but F9A didn't recognize ".events."
and gave me another error, three errors total. In response, I
changed the import statement to "import flash.event.Event;" and got
rid of that error, resulting in two errors total.
Even still I'm getting these two errors:
**Error** C:\Documents and Settings\Owner\My
Documents\My_F9A_Project\BitmapLoader.as : Line 15, Column 36 :
[Compiler]
Error #1046: Type was not found or was not a compile-time
constant: Event.
public function onComplete(event:Event):void {
ReferenceError:
Error #1065: Variable BitmapLoader is not defined.
Can anyone help me figure out what is going wrong with this?

flash.events is correct, and flash.event should not be valid,
I'm not sure what's going on there.
The other two errors are a because the class is not imported.
Event is not imported because, as noted, flash.event does not
exist. It should be flash.events.Event. And you also need to import
flash.display.Bitmap
AS3 doesn't get much attention here(probably because this is
a Flash forum, and there's not final release of Flash with AS3 yet,
although there is the public Alpha, as you know). I suggest the
actionscript.org AS3 forum. It's full of crazy Flex users, but the
AS3 portion is all the same.

FAQ's & Solution Search in CRM ICSS 6.0

Hi ,
I am working on CRM 6.O . I want to configure the FAQ & Solution search in ICSS. For this I have defined Probles, Solution and tried to compile the same in in BSP_WD_CMPWB for the component CRMCMP_SAFADM. But during compilation no data is reflecting. I had also configured the SAF.
Can anybody suggest me how to get the FAQ appear in ICSS. ?
I had already referred the document C13 & C74.
If you have any documents related to these pls suggest..
regards,
Sarangamath

So, let me add the step to this that specifically is not working. Let's add to this the fact that to the Material of Truck, there are attached Warranties and Service Contracts (Truck is part of an equipment master). So, now I want all Red Trucks which have a Warranty expiring this month AND no Service Contract. To further explain, the equipment master has a Type (Truck), and either a Warranty or Contract attached to it (either, both, or neither). So I want to use the AND to identify Trucks that have no Warranty or and expiring one, AND Trucks that have no Service Contract. I only want Trucks that meet both conditions at the same time.
In our testing, we have found that using the AND with the KEEP functionality it works in all cases EXCEPT when someone owns more than one Truck. For example, lets say Bob owns two Trucks, one has no Warranty but a Service Contract, and the other Truck has a Warranty, but no Service Contract. In this case, Bob should not show up in the Target Group because he does not own a Truck that has no Warranty AND no Service Contract. However, because he shows up in the no Warranty target group for one Truck, and the no Service Contract target group for the other Truck, when you do a KEEP you get Bob in the final Target Group. Is there any way to find just Trucks that have both no Warranty and no Service Contract?
Thanks, Bryan

REQ: cookbook on BP

REQ: cookbook on BP,
i need a cookbook for BP. If any of you have a god pdf on this please send it to [email protected]

Hi,
I have forwarded the DOC @ [email protected];
Please Mark HelpFul Answers.
Regards

CRM 4 IC webClient cookbook

hi
Can any one send me the CRM 4 IC webClient cookbook to my email id [email protected]
Note: Points will be rewarded.
Regards,
Vinod

Done.
Check your email, it should be there.
Edited by: Mike Powals on Dec 19, 2007 2:04 PM

Need IC webclient Cookbook for CRM 5.0 version

Can anyone pls send me IC webclient cookbook for CRM 5.0. I have CRM4.0. And Any CTI documentation that would be really nice.
Thanks
Kumar

Kumar,
On <a href="http://service.sap.com/instguides">SAP Service Marketplace</a>, under mySAP Business Suite Solutions --> mySAP CRM --> mySAP CRM 2005 --> CRM Core and Standalone Components, you will find the cookbook.
Also take note of the guide on ERMS. This will probably part of your IC WebClient project.
Regards

ICSS Cookbook

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