ICSS , Is it part of business package for Portal

I have installed the business package for CRM 4.0 in the portal. What particular role contains ICSS?
thank you
Prakash

Hi,
ICSS - Internet Customer Self Service.Role customer has related ivews.That doesn't require IC webclient.
If you need interaction center ie customer support or call center there are two roles available for that.
Interaction center agen and interaction center administrator.
Thanks and Regards,
Abdul raheem .S

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