ICSS solutions search and FAQs

Hi Expert,
I am new In ICSS apllication.According to standard best practise, i configured the icss, but only the necessary parts for FAQs, solution search and live web collaboration.
Now I am able to start the icss and to chose between FAQs and solution search, but both does not work. The categories I created for FAQs are not available in the icss and the solution search does not get any results. I do not find where I have to made the necessary configurations.
Can you help me with this problem?
Thanks,
Jana

Hi
You have to create problems & solutions should assigned to that problems.By using transaction IS01,we can create problems & solution.Make sure that status of the problem or solutions should be set to "REL SLA".
Now, Go to transaction CRMD_IIA_FAQ & select the product for which you want to maintained the FAQ's.Select product & press F6 ,assign the problems to that product.
Hope so this solution will help you .
Thanks & Regards,
Silpa.T
Edited by: Silpa Tata on Aug 31, 2009 12:13 PM

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Match Pattern.png ‏12 KB

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