ICWC: Telephony not working

Hi.
We are using the ICWC and are trying to get the telephony section working. We are currently using the SAP Simulator to test this. We have the E-Mail and Chat working fine.
When we test in the Simulator it says the call is active but when you go the the Web Client you do not see anything happening. We have also set up the queues and channels.We are using CRM 5 and  J2EE 6.40 SP 13.
Can anyone help us solve this problem or let us know if we need to set-up anything else.
Thanks you in advance
Regards,
Natasha

Natasha
Do you still have a problem?
regards
Tony Mason

Similar Messages

  • Bluetooth on iPhone 6 does not work with car stereo

    I have used iPhone 4, 4S, 5 and 5S on my car - my own and my families phones. They all work as intended with regard to music and most importantly telephony. My car (FORD S-MAX) has buttons etc. for phone navigation. My daughters and wifes 5S's still work.
    When I paired my new iPhone 6, the pairing itself was successful, but it does not work at all.
    1) Incoming calls show my own telephone number, regardless of who calls
    2) I cannot use the car buttons for anything, neither pickup, hangup or anything else
    3) Regardless of what I do, the Podcast starts playing, if I choose Bluetooth as sound input on car. If I click pause on Podcast, it resumes after a while, sometimes immediately.
    4) If I use the phone to dial a number, the sound is not in the car, even if sound source is Bluetooth/Car. If I select something else and back to car, the sound is in the car.
    Hopefully this is soon to be solved! Or is there already a solution out there?
    Best regards
    Matt, Denmark

    My iPhone 6 pairs just fine with my 07 Z4 ,no idrive etc just the basic B/T install  on a Business standard radio set up with e snap in connector for the iPhone
    but not yet an iPhone 6 snap in
    You may need to ensure you clear all ol pairings from Beemer they have a limited number of pairings that can be stored at one time
    To dispel all the bad press my 6 also happily paired with my '13 X1 without any issues and with the correct snap in also  plays audio
    The issue is usually with iDrive which BMW do have some issues with

  • Cisco CP-78XX SIP Phone Pickup Not Work on CME

    Hi,
    I configured some SIP phones (CP-7821, CP-7841) with pickup function. Is it the Pickup / GPickup soft keys not function as the SIP phone? If yes, then I can use the FAC to access that? And I tried the FAC std. / custom as the pickup / gpickup  .. both not work ... I don't know how to use the FAC on CME? As the FAC std., if I pickup local, that I should press (**3) > call?
    Ref.:
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmecover.html#45535
    http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmefacs.html#30064
    This is the configuration:
    CME-SIP-Phone#sh run
    Building configuration...
    Current configuration : 5413 bytes
    ! Last configuration change at 11:06:12 UTC Fri Nov 28 2014 by mtlops
    version 15.4
    no service pad
    service tcp-keepalives-in
    service tcp-keepalives-out
    service timestamps debug datetime msec localtime show-timezone
    service timestamps log datetime msec localtime show-timezone
    service password-encryption
    service sequence-numbers
    hostname CME-SIP-Phone
    boot-start-marker
    boot system flash:c2900-universalk9-mz.SPA.154-2.T1.bin
    boot-end-marker
    ! card type command needed for slot/vwic-slot 0/0
    enable secret 5 $XXXXXXXXXXXXXXXXXXXXXXXX
    aaa new-model
    aaa authentication login default local
    aaa authorization console
    aaa authorization exec default local
    aaa session-id common
    ip cef
    no ipv6 cef
    multilink bundle-name authenticated
    stcapp feature access-code
    voice-card 0
     dspfarm
     dsp services dspfarm
    voice service pots
    voice service voip
     ip address trusted list
      ipv4 10.118.0.0 255.255.255.0
     allow-connections h323 to h323
     allow-connections h323 to sip
     allow-connections sip to h323
     allow-connections sip to sip
     supplementary-service h450.12
     no supplementary-service h225-notify cid-update
     redirect ip2ip
     fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
     h323
      no h225 timeout keepalive
      call preserve
     sip
      bind control source-interface GigabitEthernet0/0
      bind media source-interface GigabitEthernet0/0
      registrar server expires max 600 min 60
    voice class codec 1
     codec preference 1 g711ulaw
     codec preference 2 g711alaw
     codec preference 3 g729r8
    voice class h323 1
      h225 timeout tcp establish 3
      call preserve
    voice class custom-cptone ABC-Company
     dualtone disconnect
      frequency 425
      cadence 500 500
    voice register pool-type  7821
     description Cisco IP Phone 7821
     reference-pooltype 6921
    voice register pool-type  7841
     description Cisco IP Phone 7841
     reference-pooltype 6941
    voice register global
     mode  cme
     source-address 10.118.0.10 port 5060
     timeouts interdigit 2
     max-dn 200
     max-pool 100
     authenticate register
     authenticate realm all
     timezone 42
     time-format 24
     date-format D/M/Y
     mwi stutter
     mwi reg-e164
     voicemail 5000
     call-feature-uri pickup http://10.118.0.10/pickup
     call-feature-uri gpickup http://10.118.0.10/gpickup
     tftp-path flash:
     file text
     create profile sync 0001170446349417
     ntp-server 10.118.0.10 mode unicast
     ip qos dscp af11 media
     ip qos dscp cs2 signal
     ip qos dscp af43 video
     ip qos dscp 25 service
     camera
     video
    voice register dn  2
     number 1000
     pickup-call any-group
     pickup-group 1
     name BB Leung
     label BB Leung
    voice register dn  3
     number 1001
     pickup-call any-group
     pickup-group 1
     name CC Chan
     label CC Chan
    voice register dn  4
     number 1002
     pickup-call any-group
     pickup-group 1
     name DD Leung
     label DD Leung
    voice register dn  50
     mwi
    voice register template  1
     softkeys hold  Newcall Resume
     softkeys idle  Newcall Redial Gpickup Pickup Cfwdall DND
     softkeys seized  Cfwdall Endcall Redial
     softkeys connected  Confrn Endcall Hold Trnsfer
    voice register pool  1
     busy-trigger-per-button 1
     id mac A8XX.XXXX.XXXX
     type 7841
     number 1 dn 2
     template 1
     dtmf-relay sip-notify
     username 1001 password 112233
     codec g711ulaw
     no vad
    voice register pool  2
     busy-trigger-per-button 1
     id mac 50XX.XXXX.XXXX
     type 7841
     number 1 dn 3
     template 1
     dtmf-relay sip-notify
     username 1002 password 112233
     codec g711ulaw
     no vad
    voice register pool  3
     busy-trigger-per-button 1
     id mac 00XX.XXXX.XXXX
     type 7821
     number 1 dn 4
     template 1
     dtmf-relay sip-notify
     username 1003 password 112233
     codec g711ulaw
     no vad
    license udi pid CISCO2921/K9 sn FHK1407F25D
    license accept end user agreement
    license boot c2900 technology-package uck9
    hw-module pvdm 0/0
    hw-module sm 1
    username mtlops privilege 15 secret 5 $1$0qqx$1WGdfRW.flJrwmY7k8eUy0
    redundancy
    interface Embedded-Service-Engine0/0
     no ip address
     shutdown
    interface GigabitEthernet0/0
     ip address 10.118.0.10 255.255.255.0
     duplex auto
     speed auto
    interface GigabitEthernet0/1
     no ip address
     shutdown
     duplex auto
     speed auto
    interface GigabitEthernet0/2
     no ip address
     shutdown
     duplex auto
     speed auto
    interface SM1/0
     no ip address
     shutdown
     service-module fail-open
    interface SM1/1
     no ip address
    interface Vlan1
     no ip address
    ip forward-protocol nd
    no ip http server
    no ip http secure-server
    ip route 0.0.0.0 0.0.0.0 10.118.0.1
    control-plane
    mgcp behavior rsip-range tgcp-only
    mgcp behavior comedia-role none
    mgcp behavior comedia-check-media-src disable
    mgcp behavior comedia-sdp-force disable
    mgcp profile default
    dspfarm profile 1 conference
     codec g711ulaw
     codec g711alaw
     codec g729ar8
     codec g729abr8
     codec g729r8
     codec g729br8
     maximum sessions 7
     associate application SCCP
     shutdown
    gatekeeper
     shutdown
    telephony-service
     max-conferences 8 gain -6
     transfer-system full-consult
     fac standard
    line con 0
    line aux 0
    line 2
     no activation-character
     no exec
     transport preferred none
     transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
     stopbits 1
    line 67
     no activation-character
     no exec
     transport preferred none
     transport input all
     transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
     stopbits 1
    line vty 0 4
     transport input all
    scheduler allocate 20000 1000
    end
    CME-SIP-Phone#sh telephony-service fac
      telephony-service fac standard
        callfwd all **1
        callfwd cancel **2
        pickup local **3
        pickup group **4
        pickup direct **5
        park **6
        dnd **7
        redial **8
        voicemail **9
        ephone-hunt join *3
        ephone-hunt cancel #3
        ephone-hunt hlog *4
        ephone-hunt hlog-phone *5
        trnsfvm *6
        dpark-retrieval *0
        cancel call waiting *1

    VPN is not Configured prints on all phones now with the built-in VPN client if VPN isn't configured.  That's normal and is just cosmetic.  That should not be causing your registration issues.

  • IChat Video Not Working since PSP3 bought!!

    Hi guys,
    ichat video not working since I bought and installed a new Playstation 3. I have a BT HUB that connects wirelessly with the imac. I have BT Vision running from the HUB too via ethernet wall boost adapters. I had this problem with video when i installed the BT Vision. And turned out to be something to do with Application Sharing settings on the HUB. I resolved it by correctly sharing AIM TALK with my wireless imac. Now the same problem has arisen since the psp3 was put on. But even with all the things I've tried I am stuck as how to get the video up and running as before. The devices running off the hub include:
    1. imac (wireless via Airport Extreme)
    2. BT Vision via ethernet and wall adaptors
    3. iPod touch via wireless
    4. PSP3 via wireless plug and play
    I have checked all the ip address for these devices and have enabled app sharing for the imac wireless to AIM TALK in BT HUB manager. I have also opened my firewalls; changed the port setting to 443 in ichat preferences; re-set the HUB/Router;
    Is there anything else I can do or check? As I said it worked perfectly before the psp3 went onto the
    network. Should i assign AIM TALK to the imac wireless or to some of the other devices? (though I think I've tried that too!!)
    Help would be much appreciated as this is driving me to insanity, if I wasn't there already!!!!
    Take care, and thanks in advance for your help.
    Baz, Belfast, Northern Ireland, Europe!!

    "speedtouch modem!"
    Yes you do.
    Thomson-Alcetel who make the Speedtouch range make this device for BT.
    The Firmware is Thomson-Alcatels with BT Logo-ing.
    This Ethernet 3 connection is probably internal.
    Have you got System Preferences > Quicktime > Streaming set to 1.5Mbps ?
    If not then do and restart iChat to see the new speed.
    In Leopard the Automatic setting is read by iChat as 384K.
    This may be allowing the PS3 to have too much of the bandwidth.
    I or rather my son has a X-Box 360 which can be on-line when I video chat and it works for me, as it does when he uses his PlayStation 3
    If the AIM talk setting uses the same port here as it is listed elsewhere then it has only opened/allowed port 5190.
    This would have appeared to have been coincidental to any iChat use when you changed it.
    Are you not using UPnP in this device ?
    Which firmware is it up to ?
    Anything above 6.2.2.6 should work.
    Anything starting with 6 and containing letters is later.
    In the .telephony section does it mention which port are open ?
    9:00 PM Sunday; May 11, 2008

  • MOH not working in cucm only beep sound

    HI,
    I have an IP Telephony set up running on CUCM 9.1.Publisher and subscriber in a single site deployment model.
    Customized MOH were configured and running fine before.Now users are complaining that MOH is not working(both internal and external calls) and only beep sound is hearing  when putting on hold .
    I have checked the MOH server is registered and I have restart  the Cisco IP Voice Media Streaming App service for both pub and sub
    But when i am selecting the Sample Audio source its working fine and I can hear the cisco sound on MOH.
    I have added another audio source for testing and assigned to the phones but result is same.
    Multi cast allowed on the Audio source and its enabled in the MOH server.
    Attached the screen shot for MOH audio source and MOH server.
    Please advice how to fix this issue.

    Beep sound indicates configuration issues, few things to check:
    Make sure the DP assigned to the MOH server is set to use G711 between other regions, unless you enabled other codecs in service parameters
    Make sure the MOH file is uploaded to all servers
    Make sure the MOH server is assigned to MRG/MRGL of the devices needing to connect to it (phones, GWs, etc).
    Can you try using unicast vs. multicast to see if that fixes it?
    Chris

  • CDR report not working

    Hi,
    We have LYNC 2013 and Monitoring is enabled. the CDR report is not working. even User Activity summary for telconferencing and for audio, reports not working.
    Kindly suggest troubleshooting steps.
    Can we have any SQL query to fetch the report from database?
    Thanks
    jitender

    Hi Raju,
    From Monitoring server , CDR report is not working. Even "User Activity Report" not working and giving below error for "Telephony Conference" and as well for "A/V Conference"
    " No results match the report filters. Change the filter values and submit the query again."
    Thanks
    jitender

  • DMTF not working using IP to IP gateway

    Hi,
    I have a Cisco IP telephony infrastructure with Cisco Call Manager 4.0(2a) and Cisco 7940G series IP Phones. I have implemented "IP to IP gateway" using a Cisco 2651XM router. I have followed the Configuration guide of "IP-IP gateway" during my configuration.
    The IP2IPGw is configured for H323-to-H323 and will register with a gateway of an Internet Telephony Service provider (ITSP).
    Now when I make an outbound call to a conference bridge, the bridge requests for the code and the digits pressed from my ip phone is not accepted. The same when I do it from a Analog phone using a FXS port, it works.
    The IPIPGw document specifies the dtmf-relay is enabled by deafult. I still have configured all available dtmf options, but still no luck.
    Please help me in resolving this.
    Attached: Config file and Network design.
    thanks in advance,
    Naveen V

    Hi Amrit,
    Thanks for your reply.
    I had configured the DTMF parameters on the dial-peer's with h245-alphanumeric and also with rtp-nte, but no luck.
    I have configured an Inter Cluster Trunk between CCM 4.0 and IP-IP Gateway router. I am not sure if there are any configuration on CCM end related to DTMF.
    I even tried the rtp-payload (dial-peer) and is still not working.
    Let me know your suggestions on this.
    thanks,
    Naveen V

  • List of features will work/not work in SRST

    Hello Team,
    Can I get the link from the Cisco site which will work and will not work( A complete feature list) to refere and inform to the business teams who can take the decision for a Migration Project, Thanks!!!
    Regards,
    Bala                  

    There are two modes of SRST - SRST itself (1) and Unified CME in SRST mode (2). Mode (2) provides more features for call-processing. Mode (1) is a bit simplier to configure.
    According to SRND:
    Unified CME in SRST Mode
    When Unified CME is used in SRST mode, it provides more call processing features for the IP phones
    than are available with the SRST feature on a router. In addition to the SRST features such as call
    preservation, auto-provisioning, and failover, Unified CME in SRST mode also provides most of the
    Unified CME telephony features for the SCCP phones, including:
    • Paging
    • Conferencing
    • Hunt groups
    • Basic automatic call distribution (B-ACD)
    • Call park, call pickup, call pickup groups
    • Overlay-DN, softkey templates
    • Cisco IP Communicator
    • Cisco Unified Video Advantage
    • Integration with Cisco Unity with MWI support at remote sites, with distributed Microsoft Exchange or IBM Lotus Domino server
    You can find additional information about SRST modes and features in SRND.
    Kind regards,
    Andrew C.

  • Arris Cable Modem not working with WRT54G Router

    I am at my wits end.Comcast just changed my old RCA cable modem for an Arris Telephony modem.(I had Comcast phone service added)The tech that did the install said the wireless G network was all up and running. (My 3 other computers and printer) Well lo and behold the network does not work at all. I only get internet through my wired computer and cannot access my router through 192.168.1.1 anymore.I tried powering down the router and modem by holding the reset for 30 seconds and unplugging them. Any help GREATLY appreciated!
    Thanx!

    ok man, good new and bad news. Good news, i know what ur goin through cause i have the exact same problem. Tried a new router too (wrt54g to no avail). Bad news i have no idea how to fix it. I've tried everything. Linksys tech support hasn't emailed back after their originaly fix which did nothing. Please PM me if you get any ideas. Ps Have you noticed that when the setup page times out you can't get an ip wirelessly. Also, my temporary fix is power cycling. Somtimes it works for a few days, or sometimes a few hours.
    [Mod Note: Email address removed. Get in touch through PM for details.]
    Message Edited by OnnagokorO on 09-25-2007 08:45 PM

  • Not work tablet UI on Prestigio 5080 PRO tablet

    I read that browser.ui.layout.tablet = "1" can fix this problem. But it not works. I can work only in pnone interface that is not good for my 8'' tablet.

    Would it be possible for you to share the problematic pdf and OS information  with us at [email protected] so that we may investigate?
    Thanks,
    Adobe Reader Team

  • Why self-defined access sequences of free goods can not work?

    Hi gurus,
    I have maintained access sequences of free goods self-defined.but when i creat the SO it does not work!
    when i used the standard access sequences ,it is OK .
    Can anybody tell me why?
    thanks in advance

    Dear Sandy,
    Go to V/N1 transaction select your self defined access sequence then go in to the accesses and fields and check all fields are activated.
    Make sure that these fields are flowing in your sales order.
    I hope this will help you,
    Regards,
    Murali.

  • Adobe bridge raw not working with windows vista in photoshop cc, why?

    adobe bridge raw not working in photoshop cc, is there a fix?

    Your sure your using photoshop cc on windows vista?
    I was under the impression that photoshop cc would not even install on windows vista.
    What version of camera raw do you have?
    In photoshop under Help>About Plugin does it list Camera Raw and if so which version is it?
    (click on the words Camera Raw to see the version)
    Camera raw doesn't work if it's a camera raw file or some other file type such as jpeg or tif?
    What camera are the camera raw files from?
    Officially camera raw 8.3 is the latest version of camera raw that will work on windows vista.

  • Adobe Bridge CS5 in windows 7 not working?

    Adobe Bridge CS5 in windows 7 not working. I was using bridge perfectly for last 2 years. It stops working since 3 days. I tried to install updates. Showing some error to install.
    Tried to install creative cloud..again some error. Error code : 82
    Could you please advice how I can fix my adobe bridge.

    https://www.youtube.com/watch?v=xDYpTOoV81Q&feature=youtu.be
    please check this video I uploaded..this is what happens when I click adobe bridge.. just blinks and go off. bridge not working on task manager

  • ADOBE CLOUD ON MY DESKTOP WILL NOT WORK. IT LOADS UP BUT NOTHING FILLS THE WINDOW

    ADOBE CLOUD ON MY DESKTOP WILL NOT WORK. IT LOADS UP BUT NOTHING FILLS THE WINDOW

    BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
    -and step by step http://forums.adobe.com/thread/1440508?tstart=0
    -and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

  • Partner application logoff not working

    We have a partner application registered with sso with custom login screen. The login works fine. We use the following code to logoff the partner application in logoff.jsp
    response.setHeader("Osso-Return-Url", "http://my.oracle.com" );
    response.sendError(470, "Oracle SSO");
    session.invalidate();
    but the logoff is not working properly. It is not invalidating the session and the logout http request is not going from the application server to the sso server.
    Are there any additional configurations for SSO logoff.Any help is appreciated.
    Thanks

    Hi
    The WF should also trigger if i add the Partner function in UI.If i change any Attribute the WF triggers but i dont want to change the attribute when i add the partner function.
    If i have only one event for WF that is Partner Change the WF will not trigger it for the 1st time when i save the UI. But next i come to the same saved doc and add a partner function then the Wf triggers.
    So this means that Partner change is active.
    the issue here is i need to trigger the WF on , the 1st time i save the UI, for which i wil be using Attribute Change and next time when i come back to saved doc the and add only the partner function and no changes are made to attributes the WF should again trigger.
    Thanks
    Tarmeem

Maybe you are looking for