ID and password won't let me into Home Network Defender
When I set up a new install of Home Network Defender two days ago, some of the settings were temporary. This evening I tried to go into HND to revise some settings and the access info that I wrote down when setting it up two days ago won't work. What do I need to do to get into HND to set it up.
I tried "Live Chat" That was much time and lots of restating the issue with finally getting some instructions to uninstall Network Magic Pro, reboot, and reinstall NM. I did. Nothing changed except the clock (more time lost).
I'd sure appreciate some helpful instructions for how to get into HND or how to uninstall it and start over. I can't see HND as an installed application on my computer.
Router: WRT610N (working great)
Adapter: WUSB600B (working great)
o/s: Vista Home Premium 64-bit
Intalled HND 6/8/09
Installed NM 6/8/09 and again 6/10/09
Tried to add anti-virus 6/8/09 (that seemed to be a non-starter)
Cheers!
I have similar problem.
When I tried to login i get following message "HND is registered to a different user account please try again ".
I spent one hour chatting with online support of linksys and got directed to Trend. Yester day I spent one hour with Trend to get "kicked" back to Linksys support.
This time (my third attempt) on phone support with linksys I spent another one hour resetting router WRT610N to factory default and reinstalling the software. Then got transfered to "Tech specialists". I was given an offer to remotely 'try' to fix for "additional cost" or can guide me.
At this time I have two softwares worth for a total of $100 that is not doing its work and I was given an option to fix remotely for 'additional cost". When asked about this to the agent, received a 'curt' reply that it is optional to spend.
Anyway eventually even this guided service did not work after once again reinstalling the software for the second time. I was then directed to "Purenetwork" saying they manufacture Network Magic software and they can reset from the server.
My fourth call with "Purenetwork" costed me another 1 Hour uninstalling the software, resetting the Router. Finally I was told this is a unique problem for which I will get reply once they discuss internally and find an answer. No time lines comitted. After more than 24 hours from my last call, I do not have any answer to my problem.
After seeing this many treads on HDN, I am surprised to see such product amd support from Linksys.
Can any one help me how to reset HDN?
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