ID CS2 Requests Serial Number When Launched

Hi,
Does anyone happen to know why InDesign CS2 would ask for the serial number when it's launched? It displays a dialog that says 'Personalize your software' and asks for Name, Company and Serial Number.
This is not so much of a problem, except that it doesn't accept the serial number. The only number I've got is a suite number and all the other apps (PS, AI, GL) launch fine and display all but the last four digits of the serial number so it looks like I've got that right. I wonder if it's after an app-specific number but I don't have one! All I have is the number on the CS2 box at work.
Do I have to uninstall InDesign and reinstall it?
Any help gratefully received.
Juergen

Do you have admin privileges in the account you're doing the serializing from? If not, try logging in from such an account. Other possible fixes might include repairing permissions in Disk Utility or emptying your caches with Onyx or some other cache management tool before attempting to reserialize.
I certainly feel your pain though. Ever since updating to Acrobat 8.1.2 I have been unable to stop Acrobat from asking for my password every time I launch it due to some failure in the wretched and malevolent "self-healing" features. :)

Similar Messages

Prompted for serial number when launching Acrobat Pro XI

Keep being asked for a Serial Number Upgrade when trying to open trial version of Acrobat Pro XI.
Had previously purchased and installed full version, but found out the Pro 9 serial number I had been using was not eligible for upgrade, so I uninstalled full version and installed trial version.
How can I prevent it from prompting for Upgrade Serial Number? Probably something left over in Registry from that Pro XI purchase.
Sure would be nice if it had prompted for the upgrade serial number BEFORE I purchased, uploaded and installed the upgrade, rather than finding out afterwards it wasn't eligible. Plus, it uninstalled my Pro 9 in the process, so now I'm left with nothing.

Excellent suggestion; should have thought of that.
However, after running Cleaner to remove Pro XI, rebooting, reinstalling Pro XI Trial and rebooting, it still prompts me from same Serial Number Upgrade dialog box as when I purchased Pro XI.
It didn’t recognize my Pro 9 serial number in the original purchase/install because turned out Pro 9 was a Beta version. But that box keeps coming up when trying to use Pro XI Trial.

I recently upgraded to windows 8.1. I downloaded elements 7 to new computer and entered my serial number when requested but Adobe says the number they gave me is incorrect. What is going on?

I recently upgraded to windows 8.1. I downloaded elements 7 to new computer and entered my serial number when requested but Adobe says the number they gave me is incorrect. What is going on?

You might be using the wrong number. Try chat for some help:
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Invalid Serial Number when installing Acrobat 9 on new PC

Invalid Serial Number when installing Acrobat 9 on new PC

I wonder if this is related to the previous version issue with Acrobat 8 that displayed the same or similar error?
Here is the text from a very old document for Acrobat 8 KB if you want to try it but I don't know if it will work
Error: "You have entered an invalid serial number..." when you try to launch Acrobat 8 Standard on a Dell computer
Issue
When you try to launch Adobe Acrobat 8 Standard on a Dell computer, the program returns the error message, "You have entered an invalid serial number. Please re-install Adobe Acrobat 8 Standard and enter a valid serial number when asked."
Solution
Check the alm_config_files folder for a duplicate AdobeConfig.xml file.
Navigate to the following folder:
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\alm_config_files
The following two files should appear in this folder:
AdobeConfig.xml
AdobeConfig.xml.aiwbf
Delete the AdobeConfig.xml file.
Rename the AdobeConfig.xml.aiwbf to AdobeConfig.xml by deleting the "aiwbf" suffix.
Launch Acrobat 8 Standard.
Additional Information
On some Dell computers, a duplicate AdobeConfig.xml file is created when Acrobat 8 Standard is installed. The AdobeConfig.xml file without the "aiwbf" suffix is written for a volume-license version. The correct AdobeConfig.xml file is given the suffix. When a retail version of Acrobat tries to read the volume-license AdobeConfig.xml file, Acrobat returns the error.

How can I get my serial Number when paying online?

I am being asked to enter a serial number when trying to open any adobe application. I am paying monthly for the product but when I ordered it I never recieved a serial number. It now comes up with 'Trial expired please enter serial number to continue'. I made the transaction for the product online and never recieved a serial number, only an order number. Where can I get hold of the serial number?

dineoma,
Welcome to Adobe Support.
I have checked the order number that you have provided us and that is not for Creative Cloud nor has your services been upgraded to Creative Cloud under that account . If you wish to use the Creative Cloud, I would request you to please go ahead and place the order for the same .

Why can't iTunes track your ipod's serial number when it is synced to iTunes?

I was wondering Why, if your iPod is stolen, iTunes cannot track your ipod's serial number when it is synced to iTunes.. I've had my iPod touch almost a year now and it is registered in my name and everything. This past weekend someone somehow got into my car while at a concert and stole my purse, my ipod, my friend's ipod and wallet. I didn't think to file a police report because I figuered there would be nothing they can do. Since, a lot of people buy and sell iPods all of the time from one another instead of from a store. I thought to let it go, but it keeps haunting me, someone has access to a lot of my person information. This hit me when at work, I was using Pandora internet radio, and someone deleted all of my radio stations and added their own. They are still using it till this day and I have no clue what to do, I've changed my password to Pandora even. I know it's being used via my iPod from my Pandora app, I regreat not downloading the new ios5 on my iPod... So, I really have no further idea of what to do. I contacted Pandora in hopes they could change my account password or delete it or something, I just hope they haven't used any thing else important. I really wish it were possible for iTunes to track an iPods Serial number when the iPod is either synced to iTunes / iTunes store.. If it were possible, I wish they could help me out and at least lock my prior iPod or hopefully delete everything from that.. I don't have much hope in this though :/

Thanks for the suggestions... tried tehm but no luck so I've taken it back. I think I'll try a Samsung (only other ones I've found with a Sleep Function) and move to Audible instead of iTunes. A shame after years of iTunes use but I shouldn't have to spend days getting a product to work. Thanks again.

I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message

I've had Photoshop elements 8 on this machine for over two years and all of a sudden it is asking for a serial number. when I put it in it give me a serial number invalid message

I am having the same experience. Did you find a solution??

After installing, why is lightroom asking for a serial number, when I am a CC subscriber

after installing, why is lightroom asking for a serial number, when I am a CC subscriber - I am logged in to my CC account

I have the same issue. I downloaded for my 30 day trial. My time was up, I started my CC subscription and I'm still prompted for a serial number.

I have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite. please advise

i have purchased the creative cloud complete for my company yet i can still only download trial versions as it asks me for a serial number when i only have the email invite. please advise

Sign in, activation, or connection errors | CS5.5 and later
Mylenium

I'm being asked to provide a serial number when I try to access Illustrator after downloading it to my desktop. Where would I get a serial number for Adobe Illustrator?

I'm being asked to provide a serial number when I try to access Illustrator after downloading it to my desktop. Where would I get a serial number?

Normally you would get a serial number when you purchase the software. Which version are you asking about?

I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

Please then use your web Browser address http://www.adobe.com/ and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in using the account that has the subscription the one you used above to Activate Photoshop.

Why am I prompted for a serial number when trying to open an acrobat PDF?

I am being prompted for a serial number when I try to open a pdf. I just downloaded creative cloud, started with After Effects. I haven't downloaded any other apps. I made a pdf from an InDesign doc. This wasn't happening yesterday. After making the PDF, I am being prompted for a serial number. What serial number and why to open a pdf?

>just downloaded creative cloud, started with After Effects. I haven't downloaded any other apps
What program are you using to try and open the PDF?
Ask for serial number http://forums.adobe.com/thread/1234635 has a FAQ link

Invalid Serial Number when using Customization Wizard to install Acrobat 8

Hello. I'm trying to install Adobe Acrobat 8 Professional using the Customization Wizard to create a transform. The serial number is for the volume license product, and I put this number in the space provided in the Wizard. Whenever I remotely deploy the msi file and the user opens the program, I get the following error: "You have entered an invalid serial number. Please reinstall Adobe Acrobat 8 Professional and enter in a valid serial number when asked." The program then closes. This does not happen when I install from the CD.
Each of the workstations is a Gateway E-4500S running Windows XP SP2. Adobe Acrobat 7 Professional is uninstalled prior to installation of Acrobat 8, and Acrobat 8 exists alongside Adobe Reader 8.1.1. No other Adobe products are installed apart from Flash Player.
The following are the contents of the setup.ini file:
[Startup]
RequireOS=Windows 2000;Windows XP
RequireMSI=3.0
RequireIE=6.0.2600.0
CmdLine=/sall /rs
[Product]
msi=AcroPro.msi
Languages=1033;1031;1036
1033=English (United States)
1031=German (Germany)
1036=French (France)
CmdLine=TRANSFORMS="AcroPro.mst"
[Windows 2000]
PlatformID=2
MajorVersion=5
ServicePackMajor=4
[Windows XP]
PlatformID=2
MajorVersion=5
MinorVersion=1
ServicePackMajor=2
[MSI Updater]
Path=WindowsInstaller-KB893803-v2-x86.exe
I've tried editing the setup.ini file to indicate the full path to the mst file, to no avail. Pretty much at the end of my rope right now. Any suggestions? I'll be happy to provide further information.

Chris Benton - 4:40am Jan 29, 08 PST (#2 of 2)
Correct. The CD installation goes without a hitch. I'm using Attachmate WinInstall to try to deploy the software remotely. It worked fine for Adobe Reader 8.1.1, but it's been a bear for Acrobat 8. I'd be okay with a straight CD installation if it didn't involve fifty machines.

I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

I am trying to install premier elements 11 that I purchased back in 2012 on a new machine with 8.1. I get "invalid serial number" when I enter the serial number I received with the original activation e-mail when I purchased the product, thanks!

Error "The serial number is not valid for this product" | Creative Suite

Invalid serial number, when reinstalling Adobe Acrobat on same machine.

Invalid serial number, when reinstalling Adobe Acrobat on same machine.

And what machine? what version of Acrobat? From what sources do you install? You need to be a lot more specific...
Mylenium

ID CS2 Requests Serial Number When Launched

Similar Messages

Maybe you are looking for