ID file and PDF export problem

hi,
hope someone can help me...
i created a file in ID. you can see the specs here:
http://cpso2.gallaudet.edu/cpso/brian/mw-bleed.jpg
in the above image, you can see the bleed margin, and i made sure everything goes fully into the bleed.
so then i sent the export (PDF) to the printer. see it here:
http://cpso2.gallaudet.edu/cpso/brian/youth_savedate_final.pdf
so here i am excited thinking i did this right. then the prrpress department comes back and tells me the following:
"" I checked with my prepress dept. and they are telling me that the Document Setup that you are in will allow you to set your bleeds BUT will not hold the bleeds. You need to export and that will give you options to set bleeds. (This is a bit greek to me so if you have a problem, let me know and I will get her to converse directly with you).""
I thought I did this right. Can someone tell me what I did wrong in export and how to remedy the problem?
thanks - mike, the deaf guy.

That's better.
It makes sense, really; you might want to send a pdf of the file to
the printers, who needs the bleed, and another of the same file to a
colleague, who wouldn't thank you for all that extra stuff round the
edges if he doesn't realize he can hide it in his reader. You
wouldn't want the bleed and slug bits to show if you posted an
'optimized for web' pdf on the web or emailed it to someone
interested in your courses. You can thus create different pdfs for
different purposes from the same .indd file.
Noel

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