ID for Outbound Email in CRM 5.0 Web IC

Hi !
We would like to get the turn around time for an email request in the CRM 5.0 Web IC. We are able to get the timestamp of the inbound email from the Service Ticket in the business context. Is there a way to retrieve the outbound email (reply) timestamp ? This is needed urgently for reporting purposes.
Cheers,
Ashok.

Hi,
You can create an interaction record which in other words is a business activity for emai interactions you do. You can take this create date/time of this interaction as reference to your email responses.
I hope this helps.
Regards,
Gaurav Gera

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Automatically create business activities for outbound emails

Dear experts,
In order to have the historical contact log between our client and its customer, we would like to have the outbound emails automatically created as activities for those customers.
By customization we are able to have that link for the inbound emails.
Is it possible also for Outbound Emails? Which way should we follow?
Thanks in advance,
Regards
Joao Fleming

Hi Fleming,
First you have create a tempelate for the outgoing activity(eg:outbound email) and you have assign this templete id in campaign under the transaction templetes. give start and end date, and select your commnication channel and realease the campaign, and go search in activity monitor, you can see your outbound email.
Regards
Chandramohan
Reward points if it helps.............

IPhone uses wrong exchange account for outbound email

I have two Exchange accounts that I need to keep separate. I cannot figure out how to get iOS to not send ALL outbound emails through one of the accounts. If I'm in Exchange account "A", I want outbound emails to go out through A... if in B, then B. This use to work fine but now all outbound email goes through account A.
In the email, I can set the account, but regardless of the account I choose, it always goes out from account "A".
Any thoughts on how to solve?

Same problem here, same situation - two accounts on one iPhone. No matter which acct used for sending all outbound emails had account "A" for address. I checked all the options in settings and in the email send for choosing the correct account but all email was delivered from "A" no matter what.
I discovered that the default "A" account was setup for SMTP but the "B" account did not have SMTP validated. It showed a password but it also showed account "A" as a secondary SMTP server.
I took account "A" off account "B" as a secondary SMTP server. The next email sent from "B" required a password. When I opened settings, completed the password for "B" and the SMTP server validated.
Now email sent from "A" is delivered from "A", email from "B" is delivered from "B".
Thanks for pointing me to the solution!

Customize SearchResultList for BP Employee on CRM 7.0 Web UI

- Hello Experts,
       Hope you guys are doing fine,
       Need your help on the following: I want to make the addess data for partners Employee (and just for this partner role) not to be displayed on the component "HEAD_SEARCH" - view "SearchResultList" on CRM 7.0 Web user interface.
       I´ve tested different types of objects to make a new view configuration but no one works...I have to make the address data for partners Employee not visible on the search result list screen and also on the partner detail screen.
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        Thanks in advance,
        Daniel

Hello Shiromani
Thanks for your reply,
I´m aware of the procedure withi txn "BSP_WD_CMPWB" but what I need to help is which configuration I need to create to have the address fields not displyed just for the BP with function "Employee" - I´m considering that I have to create a new configuration, copy if the std view "BP_HEAD_SEARCH/MainSearch" but using anothe object as 'BP_EMPLOYEE' but I´m not sure which object to consider...I´ve made already somes testing with different objects but not successful so far...hope anybody can help.
Take Care,
Daniel

Exchange 2003 SMTP resolves to incorrect MX record for Outbound emails

Starting October 2007, we have encountered numerous incidents where users complaint that they can not send emails to randomly with Relayed Denied error.
First we thought the problem is with the receipient servers, but after reviewing the SMTP log intensively, I have noticed that the SMTP service on Exchange Server 2003 SP2 tries to send out emails to wrong IP Addresses (instead of sending out to listed IP of MX record, it tries to send to primary domain IP address).
To test further, we have changed the DNS server of the Exchange Server to public DNS service provided by the ISPs and still received same result.
If the user tries to send the email again (from the bounced back message), it some times goes through.
Has anyone know what the problem is?
Have checked the server configuration, DNS configuration, ran all updates, and yet still same result. Is one of the Microsoft Updates causing this issue?

Here is the official explanation i got from MS, sounds like it is doing what they expect it to do.
Problem Description
When Exchange 2003 sends e-mail to the Internet using DNS to resolve external domain names a DNS query is done for the remote domain's MX records. In the event that the initial MX query returns a "server failure", Exchange 2003 will fall back to a DNS A record query. If this query is, in turn, successful and there is an A record for the domain in question that happens to be listening on port 25, Exchange will make a connection to that server. However, if this server does not relay, or accept e-mail for the intended domain a NDR will be generated with a 5.7.1, or
5.5.0 error message.
There are several domains that have A records that point to IP addresses that accept connections on port 25, but do not relay for the same name space:
Eg: Mindspring.com; Earthlink.net
Resolution
Resolve the DNS resolution problems that are causing occasional MX record failures.
Examples:
1. The Exchange server has multiple default gateways set on a multi-homed server.
This is not a recommended configuration and can cause a number of unexpected network problems. If the internal DNS server the internal NIC points to cannot resolve external DNS queries, this problem can occur.
Action: remove the default gateway from one of the NICs.
This doesn’t applies to us, as we don’t use Internal DNS
2. If the Exchange server points to multiple DNS servers on TCP/IP properties, or on the SMTP Virtual Server properties, verify that each of these DNS servers will return MX records properly. If one of the DNS servers does not return DNS records consistently, rectify this problem.
Action: remove this DNS server from the external DNS tab.
Workaround:
Bypass DNS by creating a SMTP connector with address space of <domain.com> and forward to smart host as the IP address the MX/A points to.
Exchange Query Explained
1. If Exchange finds the MX record(s) for a remote domain (through DNS query) it will not fall back to an A record query in the event the MX record (more precisely, the A record the MX record points to) is temporarily not responding on port 25. Instead, Exchange will try another MX record if one exists. If no other MX records exist and none are responding on port 25, the queue will go into a retry state for this remote domain. When that retry state has expired, Exchange will again attempt to resolve MX records for this domain, and so on.
2. Exchange will fall back to an A record query for the remote domain in the event that no MX record can be found. This is not to say that the MX record does not exist - only that when Exchange issued a DNS query for the remote domain the DNS response was "server failure", which basically means no MX was found. So, the MX record may indeed exist, but Exchange simply could not find it through DNS resolution.
3. Exchange then queries the A record and this happens to return a result. If the A record is listening on port 25, but does not accept mail for <domain.com> then we will get the NDR with 550 5.7.1 unable to relay (or some variation of this NDR error code) when Exchange connects and attempts to send the e-mail.
So, the intermittent nature of the problem is caused by a failure to find the MX record and a success in finding A record. This can happen for a variety of reasons, but it boils down to flakey DNS resolution.
For example:
a. A bad DNS server listed as a forwader on the DNS server.
b. A bad DNS server on the TCP/IP properties.
c. A bad DNS server on the SMTP VS (external DNS servers)
d. Multiple default gateways on Exchange (ie. multiple NICs on different networks, each NIC having a default GW)
A netmon on Exchange will show the failed MX lookup and successful A record lookup; however, it may not be conclusive unless the "bad" DNS server is listed in the netmon trace. For example, if Exchange points to internal DNS server(s) for name resolution and these DNS servers service these DNS queries by Exchange, you may need a netmon on the DNS server(s) as well to determine which DNS server/Forwarder/etc is at fault.
Regards,
Shahul Hameed Dasthagir
Support Engineer | Enterprise Communications Support

How to set content-type for outbound mail in BCS

Hey everybody,
can anybody please give me a hint how to set the content-type for outbound email in ABAP using BCS to send mail.
By default the content tyoe is set to text/html. I need other.
Best regards
Roman

//add related mutip-part to combine parts
MimeMultipart multipart = new MimeMultipart("related");
//attach a pdf
messageBodyPart = new MimeBodyPart();
fds = new FileDataSource("h:/something.pdf");
messageBodyPart.setDataHandler(new DataHandler(fds));
messageBodyPart.setFileName(fds.getName());
multipart.addBodyPart(messageBodyPart);
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How to Read Outbound Email Activity

Hello All,
I want to read Outbound Email Activity data dynamically after clicking on Sent button. Is there any function module like crm_order_read to read activities, for Outbound Email also. Please suggest me some solution.
Regards,
Sanjani

Use fm CRM_ACTIVITY_H_READ_OW.

How to do debugging for sending inbound or outbound email via ERMS?

Hi Colleagues,
I send an email to '[email protected]' with email titile 'CIM: 318238 2013', and want to display inbound email in email assignment block within CIM Service Request 10001503 in ICX. But it fails to be displayed on Web UI. And there is no problem to browse inbound and outbound emails via t-code SCOT as below.
If I send an email to '[email protected]', there is no problem to display inbound email within one CIM Service Request in ICP as below.
One related class ZSCL_CRM_ERMS_AH_CIM_CSS=>IF_CRM_ERMS_SERVICE~EXECUTE is used to implement this function, I don't know how to do debugging when sending inbound or outbound email? Could please tell me more detailed steps?
Kind Regards
Andie

Hi Fabian,
Thanks for your reply.
How can I add this method ZSCL_CRM_ERMS_AH_CIM_CSS=>IF_CRM_ERMS_SERVICE~EXECUTE to the list in t-code SM50 for doing debugging?
And another question is that I cannot attach inbound email to CIM Request via ICX email address '[email protected]', but no problem to send inbound email using ICP email address [email protected] as below. Is there any authorization issue for this case?
Kind Regards
Andie

An advanced solution for sending email from Solution Manager (or CRM)

Hi all,
did anyone use blog "An advanced solution for sending email from Solution Manager (or CRM)"
<a href="/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm:///people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
I´ve got some problems:
I tried to implement your solution in our SAP system. I´m new to ABAP and so it´s a little bit try and error for me.
I´ve got some errors:
In method EXEC_SMART_FORM_WITH_TEXT (from note 935670) :
- method string_to_soli does not exist. There is a method xstring_to_solix.
When I change to method xstring_to_solix
- "L_STRING" is not type-compatibly to "IP_XSTRING".
In method ZSM_ATTACH_PHIO_DOCU:
- field DOCUMENT is unknown
Regadrs
Andy

Hi all,
did anyone use blog "An advanced solution for sending email from Solution Manager (or CRM)"
<a href="/people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm:///people/emmanuele.prudenzano/blog/2006/08/03/an-advanced-solution-for-sending-email-from-solution-manager-or-crm
I´ve got some problems:
I tried to implement your solution in our SAP system. I´m new to ABAP and so it´s a little bit try and error for me.
I´ve got some errors:
In method EXEC_SMART_FORM_WITH_TEXT (from note 935670) :
- method string_to_soli does not exist. There is a method xstring_to_solix.
When I change to method xstring_to_solix
- "L_STRING" is not type-compatibly to "IP_XSTRING".
In method ZSM_ATTACH_PHIO_DOCU:
- field DOCUMENT is unknown
Regadrs
Andy

Access to Outbound Emails in Interaction Center

Hello All,
In our CRM 2007 interaction centre users send emails to customers through the email component. We would like there to be a capability to view a history of these outbound emails just like there is with inbound emails in the inbox. What are the steps involved in setting up this functionality??
Or if one could direct us to any documentation out there that relates to this.
Any advise is greatly appreciated.
Thanks,
Jonathan

Hello Jonathan,
Maybe you can elaborate on your requirements a bit more. For example, by default in the Interaction Center any outbound agent emails should be automatically linked to the current customer Interaction Record AND to the current One Order business transaction (e.g., open service ticket, complaint, etc.). Later you are able to view all emails (both inbound and outbound) associated with a particular Interaction and/or business transaction. Is this enough for your requirement?
Or are you somehow interested in a report or list of all outbound emails sent by a certain agent, irrespective of a particular customer interaction or business transaction? If so, there are no default capabilities in this area and I would imagine that such a requirement would require quite extensive development and code modification. Perhaps the other experts can chime in?
Best regards,
John

Outbound Email not linked to corresponding Ineraction Record

Hi Guys,
Here i am facing an intermittent issue with Outbound Emails and Interaction Records
We are workin on CRM 5.0 Web IC.
Steps are:
1. Agent interacts with the BP
2. Creates an Email and SAVEs it as Draft
3. ENDs the contact (by pressing End button)
This creates Interaction Record.
When Agent searches for this IR, and opens it, the Email is no where to be found.
But, an entry for this email exists in the table SOOD.
This means, the email is existing, the interaction record is also existing, but the link between the two is missing.
Can anyone of you please be a star and guide me with resolutions/ possible steps for reslution to this issue.
Helpful posts will be surely rewarded
Regards,
Sharif.

Hi Sharif,
It was a very useful information provided by Mr.Patrick, and this seem to be a bug with Standard, that for the ERMS Actions Create Service Order and Create Interaction Record, the linking is not working as it is done for Auto Acknowledgement.
I will surely take this request and fix this out with Standard and release an OSS Note officially for the same.
Till that time, you can either follow the suggestion from Mr. Patrick, by modifying the classes CL_CRM_ERMS_AH_CREATE_IR and CL_CRM_ERMS_AH_CREATE_STKT as done with the class
CL_CRM_ERMS_AH_AUTO_ACKNOW
--- OR ---
Make use of the ERMS Action Send Auto Acknowledge (instead of the other two actions) to create service order / Interaction Record, since for this action the linking will work perfectly.
Hope this information helps.
PS to Mr. Patrick: Thanks for your point with respect to a bug with this scenario !
With Best Regards,
Vinod

Settings for outgoing Email

Hi
i am working in crm2007 version and trying to send an outgoing email from UI and once i send the mail and look back into my outlook sent items found no update here...and when i try to send mail from CRM system to my outlook id but not recieved any mail in to my outlook....but outgoing email Activity is created in CRM system...
could any one let me knoe what settings do i still maitain to have the above send functionality in total....
Thanks
Phani

Phani,
there is a small customizing that needs to be set.
link under spro --> CRM -> Basic functions -> One-to-One E-Mail -> define multipart email ....
these properties can be set.
Address Search in Groupware --> where should the app serach for email addresses not identified as CRM contacts
Groupware for E-Mail Integration -> define mail client for inbound email
Groupware/E-Mail Copies -> define mail client to put the copy in the sent items
Supported E-Mail Formats -> mail format
Additionally transaction type for inbound mail is 0004, outbound 0005
pls create a blank outbound mail (no reply) from CRM and check if this reaches the recipients and is getting put in the sent folder after checking those settings.
is case on that does not help pls create an OSS and send it to me.
cheers
martin

Still 'Pending Send' after successful inbound and outbound test. CRM Online 2013

I am using CRM Online and Office365. After testing successfully within the admin window for inbound and outbound- emails are still not sending- sitting in Pending Send. Triggers for Email Router is set for inbound and outbound. What
am I missing?

Try the following:
http://www.powerobjects.com/blog/2013/09/19/dynamics-crm-email-router-troubleshooting-101-outgoing-emails/
I always find this page a good place to start to rule out most of the common issues.

Meet a problem of data exchange for sale order from CRM to R3.

Dear Friends:
      I do the data exchange for sale oder from to R3 today , the problem's detail is as follows:
      When i save a sale order in CRM (Version is 5.0) . it can automatically generate a bdoc which bdoc type is BUS_TRANS_MSG. but the bdoc status alway is "Sent to receivers (not all have confirmed)". and the original order in CRM can not be change .it quote that "Document is being distributed - changes are not possible", so i check the order status analysis in detail .it presents two error messages ," Event 'BEFORE_CHANGE', attribute '     FINI': Error code for function module 'CRM_STATUS_BEFORE_COMPLETED_EC' , "Item is not yet completed in OLTP system". so i check the order in R/3 ,it has already been create and without any error messages.
   Would like to tell me how to solve it . thanks your any idear..

Hi Benjamin,
When performing uploads to R/3 from CRM there is a response from the OTLP system that is sent back to the CRM Middleware to confirm that the data records were received and processed correctly.
Here is a checklist you can run through to verfiy that the connections, systems and objects that are needed are all in place:
<b>On R/3 system:</b>
- Check R/3 outbound queue (transaction SMQ1) for any entries that are not reaching CRM.
- Check that all RFC destinations on R/3 are defined correctly and are pointing to CRM
- Check the CRMCONSUM table in R/3 to ensure CRM is registered as a consumer
- Check the CRMRFCPAR table in R/3 to ensure that order objects are valid for exchange between R/3 and CRM
- Check for any short dumps in R/3 (ST22/ST21)
<b>On CRM:</b>
- Are there entries stuck in the inbound queue (SMQ2) with R3AU* names?
- What does the CRM Middleware Trace show (SMWT)? Sometimes this has more detail than the specific BDoc overview (SMW01)
- Check for short dums in CRM (ST22)
Let us know what else you uncover and we can work from there.
Brad

3G camera & Photo App Still Not Working-outbound email not working properly

I have restored my 3G phone NUMEROUS times. I have restored it as new, I have restored it from Backup. Each time I deleted the previously downloaed upgrades, so that it would get them again, thinking this would fix the problem as Apple says it will MAYBE. I have done this so many times and I am SICK OF DOING IT!!!! My photos are somehow there somewhere because they are attached to my contacts, however I can not access them or my camera, as they go back to the home screen when pressed. This is the 2nd 3G phone within a 1 month period. The outbound email also stinks, as I can never consistently seem to be able to send an email. I have tried the smtp from AT&T (cwmx), GMAIL, AOL. None of them consistenly work. Also, each time I sync my phone, something is removed and I have to re-add it. I know others are as frustrtaed as I am, by reading the other posts???? My 2G phone which I only had for 5 months prior to the 3G, had no problems except for the consistently sending email problem on any smtp. My husband has that 2G now, and his camera works and he has the upgrade. The only thing he doesn't have on his phone is any extra apps. Could the 10 games I installed from Itunes be disruptive to the other features somehow? Also, I now have 8 games, cause some totally dissapeared! I am at my witts end!!!!!! APPLE HELP...CAN U PLZ SEND AN UPGRADE THAT WILL FIX THIS PROBLEM FOR GOOD! (NOT JUST A BUNCH OF LAME GUESSES AND RESTORES) ! Thanks!

Might the onset of its failure coincide with your update to iOS 7?
If they do, maybe the old app is not fully compatible with the new iOS and you need an update of it?

ID for Outbound Email in CRM 5.0 Web IC

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