ID password not accepted anymore (once worked)

Good morning,
I am kind of desperate...and I hope somebody is familiar with this problem.
I have adobe reader 11 XI, the latest version.
I am taking a trainingcourse at Learningtrain. They provide lessonmaterial with certificates / id only.
I created an ID and sent that to my teacher. fyi: I was strongly advised to switch off the automatic update option..as adobe deletes id's... and i did.
The teacher had it all set up. And it worked! I could succesfully open the material with my password.
now the issue:
But it only worked once! Very strange. the ID is still there,but adobe does not accept my password any more
so i cannot open the file anymore. My home work is due today... and it is a lot ;-)
I have checked and double checked my password and is must be correct.
My teacher advised me to delete this id, and to create a new one. but that does'nt work as reader still askes
for my password when i want to delete the id.
so i decided to deinstall reader and install again (who knows...) but it lookes like i cannot delete it.
fyi: I also have adobe acrobat pro on my pc as i have the whole adobe css range. but I have exclusively used the reader.
Hope you can help me.
Kind regards Asha

Well, if you can't uninstall Reader, you probably have something wrong. But, if you were advised against updating, uninstalling will surely be worse!
I'm afraid I don't know what kind of password this is, there are so many possibilities. What does the prompt say? A screen shot would be good (BUT DON'T TRY TO EMAIL IT IN REPLY).

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