ID3 crashes upon RTF export

Question

I have ID CS3 (5.0.3) running on a Windows XP Pro SP2 machine. The computer is embedded in our company's IT network.
When I try to export the contents of an ID document to RTF, the application quits with two remarks ('The command xxx points to memory "0x00000000"', followed by 'The exception "unknown software exception" xxx has occured in the application at location xxx').
This had been the case with my former CS2 installation too, so I suspect some driver or service to interrupt the export process. And yes, I have consulted Adobe technical customer service. But they just sent me the common list which a step-by-step description of troubleshooting together with the remark that further assistance will be only available via a support plan. Just build in some bugs and then sell support plans to the customers! Tsts...
I tried all troubleshooting steps except for disabling all services (which must result in a catastrophe on an network client!) but disabled the ones I know not to affect networking, but to no avail.
But: I didn't deactivate the service 'nerocheck.exe', which suppresses loading of DLLs which might interfere with Nero's burning software. I would like to turn it off to see whether it affects the RTF export. But just disabling this service has been reported to result in blue screens sometimes. Has anyone experienced problems with this service?
Is there another way to export the contents of a CS3 document to RTF or Word? I have tried Rorohiko's Text Exporter plugin but it results in the same behavior.
Thomas

Answer 1

By "embedded computer" (might be a misnomer) I mean the computer is part of our company's network: I have access to network resources and the IT admins have full access to my computer (software installation and survey, maintenance, ...). When all networking services are disabled, the computer will not boot up.
Of course I can export to PDF and grab the text from there. But this usually implies more or less heavy modifications to the layout in MS Word. And I have to set up a workflow for the future where I will import MS Word documents (from our technicians and developers) into ID and on demand export to RTF/Word for the developers to modificate the documents, which in turn will be imported to ID again for finalizing. So a temporary workaround is of no real use.
I cannot export to text, either. ID shows exactly the same behavior as in the case of RTF export. I can export to PDF and to EPS.
Thomas