IDCS3 Separations Preview palette is blank

One of my users is experiencing a problem with Separations Preview not displaying any plates. The palette is completely blank and all options are greyed out.
Also, using keyboard shortcuts to access the plate previews doesn't do anything either.
I have tried opening a document exhibiting the problems on another machine with essentially the same software setup and the Seps palette displays normally on there so I know it isn't a document issue.
I've also tried deleting all InDesign preferences from ~/Library/Preferences to no avail.
The computer is an Intel iMac running 10.5.
Has anyone seen anything like this before? Your help will be much appreciated.

When you reset the prefs, did you follow the procedures outlined here:? Replace Your Preferences

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IDCS3 Separations Preview palette is blank

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