IdeaPad S series forum and support

Similar Messages

• IdeaPad G Series Forum Section?

  Hello everyone!
  I have some questions regarding my Lenovo G570 laptop, however I cannot see a section for the G series of IdeaPad laptops. I am beginning to think the name has been changed! Can someone please direct me to the suitable location where I can post my questions about the Lenovo G series IdeaPad 
  Thankyou
  Apologies if I have overlooked it.
  Solved!
  Go to Solution.

  Hi and welcome to the forum!
  In some markets it might be considered an IdeaPad but in most places (including the US) it belongs to Valueline/Essential series:- http://forums.lenovo.com/t5/Lenovo-3000-and-Value-line/bd-p/N_Series_Lenovo_3000
  Hope this helps.
  Maliha (I don't work for lenovo)
  ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]
  IdeaPad: U350
  Apple:- Macbook Air [Snow Leopard]
  Did someone help you today? Compliment them with a Kudos!
  Was your question answered today? Mark it as an Accepted Solution! 
    Lenovo Deutsche Community     Lenovo Comunidad en Español 
  Visit my YouTube Channel

• After update, Photoshop CC 2014 crashes just after launching - a whole day lost between forums and support

  Here in France, it's getting late, 9.45 PM, that is 12 hours after the first crash of Photoshop CC 2014 on my Mac OS 10.9.4.
  Nothing changed on my computer, excepted the PhCC14 update.
  Then I launched the app and it crashed right after displaying the workframe.
  I tried and tried so many things :
  Ashutosh.Nigam suggested me in this forum to change the permissions to SLStore & SLCache Folder, but it did not work.
  Ali from french Adobe support told me to delete my Settings files, but it was not enough.
  A girl with no name from the same team told me to update my graphics card driver, but, you know, I run the latest Mac OS X version and everything is updated, mademoiselle.
  Stephane sent me a link to a huge page of things to do :
  -  Troubleshoot account-specific fonts, but there wasn't any corrupted font
  - Delete account-specific Adobe cache files but... guess what...
  - Troubleshoot account-specific login items but... yes, that's it, I can see you understand me
  - Reset the access settings on the user account's Library folder... oh god, that was fun, I used the Terminal and sudo commands
  - I checked the disk and repaired all permissions...
  I did all of these things because when I tried to open PhCC in an other admin session, it worked. So it could  be an incompatibility between my session and PhCC. But, but, but, when I tried again to lauch the app in the second session, it worked fine but refused to quit. Ha ha ha.
  Last call to the french support : "Désolé Monsieur, you didn't spend 2000 € for a specific help, but because you have lost a whole day of work, we will pay you back 2€. And no, Photoshop won't work anymore on your session. You have to move all your files to a new session."
  It's unfair ! The software was running gently on my session, Adobe change things and I have to break everything on my computer, move every config from one session to another with absolutely no warranty that it won't crash again.
  It's NOT what I pay Adobe CC  each month for.
  Very disappointed Jean-Luc

  Anyone know how to read a crash report? 
  I can print with Lightroom, there is nothing wrong with the printer, or the file.  But I want to print with Photoshop without a crash.  Besides, Lightroom doesn't give me access to all of my print settings.
  Hoping someone can help, I"m exasperated.....

• Form and search history is disabled- can you tell me why this is and give me some simple steps to fixing it?I've tried reading forums and support to no avail :(

  For some reason, when I try and click on form and search history under the clear history tab it's greyed out (all of the other options for clearing history are available)
  I don't seem to be able to find any answers to WHY this is (which I would like to know) and also I've tried to follow instructions (factory reset firefox, restart computer etc) but for some reason it doesn't make any difference and I really don't know what to do. I'm not particularly tech savvy so any help would be really really appreciated

  This happens if there is no form history to clear (you probably already cleared it).
  Is saving form history enabled?
  *Firefox > Preferences > Privacy > Firefox will: "Use custom settings for history": "Remember search and form history"
  *https://support.mozilla.org/kb/Form+autocomplete
  Firefox won't save new form data if you are in Private Browsing mode.
  *https://support.mozilla.org/kb/Private+Browsing

• I cannot open my Hotmail emails from Firefox. I have been on the hotmail Help Forum and they suggest to use Internet Explorer. Does Forefox not support Hotmail now?

  Hi,
  I can log into hotmail but cannot open my emails or go to Sent items or anything. I have gone on the Hotmail Help Forum and MANY people are having the same problem. Hotmail say we should use Internet explorer and they do not really answer about using Firefox.
  People using Firefox 3 and 4 are having problems.
  Also, i downloaded Forefox 4.0.1 and it was not fully compatible with Kaspersky - has this problem also now been resolved?
  In summary - is Forfox 4.0.1 NOT comaptible with Hotmail and Kaspersky?

  Sorry, I can't help with Hotmail, beyond clearing the cache - I haven't used it for 11 or 12 years now. Surprising that a Firefox 3.6 version would have trouble there, as 3.6 has been around for well over a year and Hotmail problems are usually with a recent release of Firefox.
  IMO, if Hotmail support can't help you with Firefox issues on their website and can only recommend using IE, maybe it's time to change web mail service providers. My advice is to signup with a different web mail service, one that takes Firefox seriously. Then set up forwarding in your Hotmail account to have all your Hotmail emails forwarded to that new account. Then slowly transition your email contacts over to the new email address over time. As long as you log in to Hotmail every month or two, your account there should stay active and emails sent there should get forwarded to the new email account. I have done that three times in the last decade, and the first one I transitioned from was still forwarding email thru the two intermediary accounts to my current account until last summer when that service finally changed owners and they wanted all new accounts set up or transitioned to their new software - which I didn't do - and I hadn't even signed into my account there in over 4 years and "forwarding" was still working.

• Bought gems in clash of clans and did not recieve them. Went to the forums and it said go to apple support. apple support said go to the developer. So they say go to each other what do I do?

  BOught gems in clash of clans and did not recieve them. Went to the forums and it said go to apple support. Apple support said go to the developer what do I do because they say go to each other?

  You need to take it up with the developer first. If they don't fix things, you need to open the issue with iTunes support.
  Going by the threads here, not a day goes by that someone doesn't have an issue with in app purchases in Clash of Clans.

• Does anyone from Adobe offer feedback and support for this product?

  I'm a teacher at an elementary school and run our morning news show. Currently we're using rather old hardware to run the show through closed-circuit, but are in the process of getting what we need to run a software solution instead. When I watched the video for VC3, I liked what I saw. It was a major part of why we decided to go with a software solution. It seemed to have all the right pieces for what we need to do.
  However, the more I read about it on this forum and around the net, it seems that support and instruction for this product is non-existent, and that the product itself can be buggy at times. This has me quite concerned. It looks like this program is a few years old now, and I can't find any recent updates or news about it. Before I make the purchase, is this a program that Adobe even supports anymore? Is there anyone here at Adobe or elsewhere in the know that can/will provide guidance and troubleshooting if needed?
  If not, does anyone here have any other products that they have experience with that might provide a better alternative? We're still looking to run this as a live show through a closed-circuit, although we could prerecord the show and stream it if necessary, but the turnaround time would need to be quick.
  Any thoughts?

  There is an entire community of Visual Communicator users at http://TeachMeVC.com where you can browse topics and ask questions if you become a member (free).
  Nobody bothers to monitor the forums on the Adobe site for this product so we encourage you to join us at TeachMeVC.com and subscribe to stay in the loop.  You will find users that span from the education, business, government and personal users of Adobe Visual Communicator.
  Also consider my training DVD series and equipment recommendations that have been used by thousands of VC users over the years.  There is NO competing product that gives you live greenscreen capability, teleprompter, easy workflow, wizards, and a ton of included media content.  At this point in time, Adobe Visual Communicator is a unique product in it's class!  The next comparable option is to spend $8,000 to $10,000 on a NewTek Tricaster that has a huge learning curve.

• Will Blu-ray be an option for Ideapad U series?

  Considering an Ideapad U series, but want to have the option to go Blu-ray either now or relatively soon.  Does anyone know if the graphics will support it and if this will be an option?
  Thank you.
  p.s.  I did ask the chat support on the Lenovo site the same question and they could not answer it.

  Can't really get you.
  You ask for Blu-ray (which definately will be an option for models that have DVD-ROMs inside) but then you mean graphics? What are you exactly asking about? If you're asking if videocards are powerfull enough to handle 1080p H264, answer is positive - all new videocards have decoding options for that. Be sure - every model ending *30 (for example, U330) will handle HD-video without a whistle.
  I'm not a native speaker and for that can take something wrong.
  //help will save the world

• Thinkpad t23 series lights and button symbols diagram.

  thinkpad t23 series lights and button symbols diagram.
  I would like to get a diagram that lists the lights and the Thinkpad button along with its symbols. Like an arrow pointing to a light and telling me the X is functioning or not, along with the rest of speaker? symbols. Fn combos and their definitions would be good too.
  I do not have the owner/user manual for the T23 2647TU but I imagine it would be printed in some form there?
  Could anyone help me with this by directing to a web site or screen shot to the users manual that shows this information? I would appreciate it.
  Thank You,
  Bob
  Solved!
  Go to Solution.

  Hi Bob,
  so here are some screen shots for you and others who may read in the future. This is a nice discovery for me also. Very useful, complete User's Guide for T23, XP version, which  I actually installed on my W500 running Windows 7 Pro 64-bit. The possibilities are endless, not just for T23, but for other older models which possibly have a User's Manual archived online. It means I could simply cut and paste so many steps of information which for myself are so obvious and elementary,  but will be invaluable to one of my young students learning basic computing skills. And the fact the User's Guide runs on my W500 means only the student needs to have a T23 (or whatever other machine in their hands), I don't need to have another T23 set up to access the manual. 
  Here are a few step-by-step guidelines which may can help you and others reading in the future. Don't mind me putting so many details. As a teacher I like to explain things in such a way that even if one my 3rd grade students were to read this post they could follow the steps. Some people have never really used a laptop at all before and will be glad for simple, detailed steps: 
  How to install T23 Access User's Guide on a Windows 7 machine (should be nearly identical procedure for XP or Vista):
  (1) As mentioned before just go to the Drivers and software - ThinkPad T23 download page:  http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?&DocID=HT072383. There, under the "Software and utility" category you will find: Access online User's Guide for Windows - ThinkPad T23: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS001263. Download the file and transfer it to your T23 using a USB flash drive.  (In my case I downloaded it directly onto my W500)
  (2) Double-click to run the downloaded file. It will extract setup files to C:\DRIVERS\ATP_PKG by default.
  (3) Click the START button ---> Computer----> Drivers ---> and double click to open the "ATP_PKG" folder. Double-click to run the "SETUP" application file.
  (4) After installation, you can navigate to Start Menu ---> All programs ----> Thinkpad ---> Thinkpad information, and RIGHT-CLICK "Access Thinkpad". You can then  choose to "Pin to taskbar" and/or "Send to desktop (create shortcut)" which will create an ACCESS THINKPAD logo right on your desktop with the cool old IBM logo which you can see in one of the pictures.
  I have included a few snapshots showing my W500 with T23 User's Guide installed: Main welcome screen with cute T23 animation (hence the  blur);  Main menu- notice even a link to reach IBM for warranty information (if anyone still has a warranty on their T23, joking of course); And "everyday use" menu which includes status light indicators and FN-key assignments you asked about. So you see how useful these old "User manuals" can be, because if anyone comes on the Forum we can just cut and paste information from the User's Manual. Some people (especially young people ) need that level of clarity and simplicity. And it's just a small file, 21.8 MB downloaded onto my W500.
  Below I <CUT> and <PASTED> a section from the User's Guide. Here are the Function keys you asked about (the pictures which didn't come out in cutting and pasting got replaced below by " "  and are just little asterisk symbols and a small diagram showing where FN key and Home/End keys are). Of course this can be remedied by taking screen shots instead:
   Function keys
  The Fn key function enables you to change operational features instantly. To use this function, press and hold the Fn key (1); then press a function key (2)--F1 to F12, PgUp, Home, or End.
  The following shows the functions of the Fn key with other keys:
  Power conservation or battery power
  Fn + F3: Turn off the computer display, leaving the screen blank. To turn the computer display on again, press any key or press the TrackPoint(R) pointer. Also the computer display is turned on if the ac adapter is attached to or detached from the computer.
  Fn + F4: Put your computer in standby mode. To return to normal operation, press the Fn key independently, without pressing a function key.
  Notes:
  This mode is called suspend mode in Windows(R) 95 and Windows NT(R).
  In Windows 2000 and Windows XP, this combination of buttons functions as a sleep button. You can change the settings so that pressing it puts the computer into hibernation mode or even shut the computer down.
  Fn + F12: Put your computer into hibernation mode. To return to normal operation, press the power button for less than four seconds.
  Note: To use Fn+F12 for hibernation in Windows 2000 and Windows XP, you must have IBM PM device driver installed on your computer.
  For information on the power management function, refer to Extending battery life.
  Other functions
  Fn + F7: Display output on the computer display, an attached external monitor, or both. Pressing this combination causes the display to go from the computer display to the external monitor, then to both together, and then to the computer display again:
  External monitor (CRT display)
  Computer display and external monitor (LCD + CRT display)
  Computer display (LCD)
  Note: This function is not supported when different desktop images are displayed on the computer display and the external monitor, or in certain cases in which the same desktop images are displayed on both screens, but the refresh rates of the screens are controlled separately by the system.
  Fn + F8: Switch the computer screen size between expanded and normal mode if your computer display image is smaller than the physical display.
  Note: This function is not supported in Windows 2000 and Windows XP.
  Fn + PgUp: Turn the ThinkLight on or off.
  Note: The status of the ThinkLight, on or off, is shown on the screen for a few seconds when you press Fn + PgUp.
  Fn + Home: The computer display becomes brighter.
  Fn + End: The computer display becomes less bright.
  Note for the Fn key lock function
  The following setup gives you the same effect as when you press and hold the Fn key and then press a function key.
  Start the ThinkPad(R) Configuration Program. Click the Accessibility button, and click Enable for Fn key lock. You can also set up by typing PS2 FNS E at the command prompt.
  When the Fn key is not enabled, you need to hold it down while pressing a function key. When it is enabled, you can use the function keys more easily:
  Press the Fn key once. The next time you press it, you can release it and then press a function key, to get the same effect as if you had held the Fn key down while pressing the function key.
  Press the Fn key twice. Then, for the rest of your session, you can press any function key without pressing the Fn key again.
  Have a great day. (I do not work for Lenovo)

• HP Live Photo FAQ, Help, and Support

  HP LIVE PHOTO
  HP Live Photo app - available on iOS and Android devices
  Make your photos come to life with HP Live Photo!  HP Live Photo is a free, fun, and easy app for iOS and Android that lets you share your experiences with friends and family by creating photos that launch short personal videos on a smartphone or tablet.  
  Share your Live Photos with friends and family by printing, ordering prints from Snapfish (US only), and via Facebook or email. 
  For more information on HP Live Photo you can:
   1. Watch this short video
   2.  visit the HP Live Photo app page.
  To install the app:
  iOS: App Store link  Look in the Apple App Store for HP Live Photo.  Available in English only at this time.    Supports iOS 6.0 and above.
  The app is designed for the iPhone, and can be run on the iPad2 and above and iPad Mini in 2X mode, and on the iPod Touch 5th generation.   If you want to install the app on your iPad2 or above, do not filter for apps that are designed for the iPad in the app store. 
  Android: Google Play Store link.  Available in English only at this time.  Supported at this time only on the following devices:
  HTC One
  HTC OneX
  Nexus 4
  Samsung Galaxy S2
  Samsung Galaxy S3
  Samsung Galazy S3 Mini
  Samsung Galaxy S4
  Samsung Galazy S4 Mini
  Samsung Galaxy Nexus
  Samsung Galaxy NoteII
  Sony Experia Z
  You'll find the following Help and Support information below: 
  FAQ - Frequently Asked Questions
  Help Printing Live Photos
  Troubleshooting Help for Creating, Sharing, and Viewing Live Photos
  How to get more Support 
   FAQ
  Can I see an example of what the app does?
  Yes.  Watch this short video, and the HP Live Photo also app includes a video and an example Live Photo you can print and view from the Live Photo app.  Go to Settings and scroll down to the Tools section and select “Print a Sample” to print the sample Live Photo and then view it with the app. 
  If I have a question about my Snapfish Live Photo order, who should I talk to? (US only)
  When you place a Snapfish order from the Live Photo app, you will receive an order confirmation from Snapfish to your email address.  Review that email to confirm your order and contact Snapfish if your order appears to be late or does not arrive, or you have questions about the quantities you receive after your order arrives.   Check your spam folder if you don't see the Snapfish order confirmation email in your inbox.  If you need assistance from Snapfish and cannot find your confirmation email, here is the US Snapfish Help and Support page.   
  What iOS devices support Live Photo?
  The iPhone, iPad2 and later, and iPad Mini, and iPod Touch 5th generation on iOS 6.0 and above.   The app runs in 2X mode on iPad devices.  Currently, HP Live Photo is supported in the US in English only.  
  Do I need an iOS or Android device to both create and view Live Photos?
  Yes.  Currently Live Photos may only be created and viewed on iOS or Android devices at this time.
  Can I use any video in Live Photo?
  You may use any video recorded on your mobile device using the video function, up to 45 seconds in length.  If the video is longer than 45s, the HP Live Photo app will allow you to select a 45 second or less segment from the video.
  Where are the Live Photo videos saved when I create a Live Photo?
  The videos for your Live Photos are saved over the internet to the cloud.  The original video on your device is not affected or modified in any way.  HP Live Photo is not a video backup solution, so be sure to save images and videos using your own storage solutions.   The live photo videos are not saved to your Facebook account. 
  When I share a Live Photo via email or Facebook is the video included in the email or post?
  No.  Only the Live Photo is included in the email or Facebook post.  The video is only accessed from the cloud when the HP Live Photo app is used to scan a Live Photo. 
  If I print a Live Photo to give to family/friends, how will the recipient know how to view it?
  The HP Live Photo app allows you to choose between printing just the Live Photo itself, or printing the Live Photo and a set of simple instructions for your recipient on 4x6 or 5x7 photo paper.  The instructions explain how to install the HP Live Photo app and view the Live Photo.
  Can I share my Live Photos with anyone? 
  Yes.  You can share with any friends/family using a live photo nametag.  Even easier, if you log into Facebook from the Live Photo app your Facebook friends are automatically enabled to view any live photos you share with them without having to enter your Live Photo nametag. 
  What is a Live Photo Nametag? 
  A Live Photo nametag allows you to share live photos with friends and family who are not a Facebook friend.   The Live Photo app will prompt you to create your own custom nametag. This nametag allows Live Photo users who are not your Facebook friends to view  your live photos. 
  Your nametag is printed on the bottom right corner of all your live photos.  When you share your live photo with someone who is not a Facebook friend, they can simply enter your nametag in the nametag field on the View screen of the Live Photo app, and then view any of your live photos you share with them.  This is a one-time operation - once your friend or family member enters your live photo nametag they will be able to view any of your live photos.  Anyone who is a Facebook friends can view your live photos w/out having to enter your nametag.  
  How do I print a Live Photo from an iOS device?
  You can print Live Photos from the Live Photo app on your iOS device in the same way you print other photos on iOS, using the built-in iOS Airprint feature. Airprint supports a range of printers from HP and other companies.  If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions. 
  How do I print a Live Photo from an Android device?
  Printing from Android devices is supported via the HP ePrint app, and is currently only enabled for HP printers. (See the next section for printing to non-HP printers or printers not supported by the HP ePrint app.)  The ePrint app must be installed separately from the Live Photo app, and supports all web-connected HP printers released in the past several years and many legacy HP printers.  If the HP ePrint app is not installed on your Android device you will be prompted to install it when you select the Print option in the Live Photo app.  For more information see the HP ePrint app in the Google Play store.
  Note on HP ePrint app Activation: After the HP ePrint app completes installing you will be prompted by the HP ePrint app to Activate it.  You do not have to complete the “Activation” step in the HP ePrint app to print to your local wi-fi connected HP printers.  HP ePrint app Activation is only required if you wish to print to HP web-connected printers on your HP Connected or HP ePrintCenter account, over an internet connection.
  Once the HP ePrint app is installed, when you select Print from the Live Photo app the HP ePrint app will be automatically launched w/the live photo displayed and ready to print.  All you have to do is select an HP printer on your wi-fi network, ensure you have photo paper inserted, and hit print.
  Can I print from my Android device to non-HP printers and HP printers that the ePrint app does not support?
  Yes.  There are some third-party printing apps available for Android devices in the Google Play store (one example is Printershare).  If your HP printer is not supported by the HP ePrint app, or if your HP printer compatible is not compatible with the HP ePrint app, you may be able to use a third-party print app to print your HP live photos.
  Send the photo to yourself via the Share via email option from Live Photo.  Then open the email on your phone and tap on the photo when it displays after downloading. Select the Android Menu option and choose Share. Your print app should appear on the Share list.  Select the print app and complete your print as you normally do using that app.
  Can I print Live Photos from my computer?
  Yes.  Simply share your photo via email from the Live Photo app to your own email address and then open the email and print the live photo as you normally do from your computer. You can print live photos from your computer to any printer you have attached to it that supports photo printing.
  Can I print Live Photos on plain paper?
  Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience.  You may have success printing on plain paper, but results will be much less predictable.
  Do I need a Facebook account to use HP Live Photo?
  Viewing: No. A Facebook account is not required to view live photos using the Live Photo app. 
  Creating: No.  A Facebook account is not required to create Live Photos.  You can create and share them using your Live Photo Nametag.  However:  If you create live photos without logging into Facebook, we cannot make your live photos available to you in the Live Photo app on other devices.  Any live photos you create on a device using just a Live Photo nametag will be added to your Live Photo gallery and available on other devices if you sign into the app using Facebook. 
  Do I need an internet connection to use this app? 
  Yes, HP Live photo requires an internet connection for launch/use. 
  I played the introduction video in the app but why is there no sound – what’s wrong?
  Make sure that you have sound enabled on your iOS device...if you are set to virbrate mode you will not hear audio with the video. 
  How can I provide feedback on Live Photo features that I’d like added or changed?
  In the HP Live Photo app, select Settings and scroll down to the Send Feedback option.  We would love to hear from you!  Note that this option is for feedback and is not monitored for support questions.  For support questions see the
  Printing Live Photos, Troubleshooting, and Support sections below.
  I am having an issue with the HP Live Photo app – where can I get help? 
  See the Printing Live Photos and Troubleshooting sections below.  If you can’t find what you need and would like to contact HP Live Photo support, see the Support section below. 
  PRINTING LIVE PHOTOS 
  Always print Live Photos on photo paper to provide the necessary color, saturation, and depth for the best Live Photo experience. 
  You can print from your iOS device on 4x6 or 5x7 photo paper using Airprint if you have an Airprint compatible printer.
  You can print from your Android device on 4x6 or 5x7 photo paper via the HP ePrint app if you have an HP wireless/Ethernet connected printer.
  Printing Live Photos shared via email on an iPhone/iPad using Airprint:   
  Long-press on the image in the email and select “Save Image” from the pop-up list of options and select the Save option.
  Go to your Camera Roll and open the image.
  Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, select the Action icon and choose the Print option. 
  If you need help with Airprint, follow the steps in “How do I send a print job using Apple AirPrint?” section in these instructions  
  More information on Airprint:
  - HP Airprint support forum discussion thread: Click here. 
  - All Airprint enabled printers:  http://support.apple.com/kb/HT4356
  Printing Live Photos shared via email on an Android device (requires HP printer):
  Tap on the image in the email to open the image.
  While viewing the image, select Menu>Share
  Select the HP ePrint app as the share target, or another print app that you prefer to use if you have one installed. If you select another print app, complete the print as you normally do.
  If you select the HP ePrint app it will open displaying the image – select Print in the HP ePrint app to print the image. Ensure you have 4x6 or 5x7 photo paper in your printer’s photo paper tray, or main tray if you do not have a separate photo paper tray, and select either 4x6 or 5x7 print size in the HP ePrint app settings.
  More information on the HP ePrint mobile app.
  HP ePrint mobile app FAQs:  http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&​lc=en&dlc=en&docname=c01923321
  Printing Live Photos shared via email on PC and Mac:
  You can also use the Email option to send a Live Photo to yourself, open the email on your computer and save and print the photo as you normally print photos on your computer. 
  On a PC, right-click on the photo in the email and select the Save option.  
  On a Mac, see this information. 
  If you need additional help printing photos from your PC, Click here.
  Printing Live Photos shared via Facebook:
  It’s usually easiest to save the photo from Facebook and then print it on your computer or device.
  Computer: Select the photo and select “Options>Download” to save the photo to your computer. 
  Mobile: Long-press on the photo and select “Save Photo” to save the photo to your device.
  After saving the Live Photo print it as you normally print on your computer or device.  
  Printing Photos Directly from Facebook on Your Computer:
  You may also want to try the HP Facebook Photo and Album printing option to print live photos from Facebook shares. 
  However, it may be simpler to save and print the photo from your computer or device using a process that you are more familiar with.
  https://apps.facebook.com/hpprint/
  TROUBLESHOOTING
  Create:
  Can I change the images that the app pulled from the video for the Live Photo?
  It is not possible to directly select a specific frame of the video to print as the Live Photo.  You can try the refresh button in the upper-right corner of the “Choose Image” screen to re-scan your video.
  What can I do if the HP Live Photo app is unable to find an image in my video for the Live Photo?
  The most likely reason for not finding an appropriate image to print for the Live Photo is that the content of the video does not provide enough contrast.  For example, a video of a white dog walking on the sidewalk, or black dog walking on asphalt.  The best way to try to resolve this issue is to shoot the video with more lighting to increase the contrast.  You can also try to include a few “still shots” in the video where camera and subject movement is minimized. 
  What if I don’t want to share the entire video?
  After you select your video, you can use standard iOS video trim functions within the HP Live Photo app to choose your desired begin and end points. 
  What if my video is longer than 45 seconds?
  The HP Live Photo app will display the video trim controls automatically with a 45 second segment selected so you can choose what portion of the video to include.
  Can I use a video from another source?
  HP Live Photo currently only supports videos created on your iOS device.
  It’s taking a very long time to save my Live Photo project.  What can I do to speed it up?
  Saving the project requires uploading both the video clip and the photo, and completing several tasks in the cloud to link the Live Photo to the video. Depending on the length of your video and the speed of your internet upload connection (which can vary significantly over time), this can take several minutes. 
  If you are on Wi-Fi and the save is taking more than five minutes or not completing, try changing to 3G or 4G, which usually have faster upload speeds than home or public Wi-Fi connections.  (Data charges may apply.)  You can also try using a shorter video clip.   (If you are interested, you can use services like www.speedtest.net to test your Wi-Fi and 3G/4G upload speeds.)
  How do I view or share Live Photos I’ve already created?
  Select the Live Photos option (icon looks like a small stack of photos) in the Live Photo app to view the Live Photos you have created.  Select one of them to view the photo and choose a print or share option. 
  How do I delete a Live Photo from my list of saved Live Photos?
  iOS:  Go to the Live Photo tab and slide your finger left-to-right on the Live Photo you want to delete.  A “Delete” button will appear – select it to delete the photo.
  Android: Select the Live Photo icon (at the top of the Live Photo app, looks like a stack of photos) to view your live photos.  Long press on a live photo a context menu will appear with Delete and Share options.  Select the Delete option.
  Share
  I’m having problems printing a Live Photo that was shared to me.   
  See the Printing Live Photos section above for general information and assistance with printing HP Live Photos.
  Can I use the app to view a Live Photo on my computer screen?
  Yes.  If you share the Live Photo via email or Facebook, recipients can use the HP Live Photo app to view the Live Photo on screen and see the video.  Results can be affected by the monitor display resolution and type, as well as ambient lighting.  
  My friend doesn’t have an iOS or Android device.  Can I share my Live Photo with her?
  At this time an iOS or Android device is required to view the videos associated with your Live Photos. 
  I just need the viewing instruction sheet – how can I print that?
  Go into app Settings and scroll down and select the “Print Instructions” option.  If you prefer not to print the instructions on 4x6 or 5x7 media, remove photo media from the photo tray before you send the print. 
  View:
  I have a Live Photo that does not play when I view it through the HP Live Photo app.  What’s wrong?
  Below are some reasons why this could occur:
  The photo is not an HP Live Photo.  Look for the small blue icon of a bird in the lower-right corner of the photo to confirm it is a Live Photo.
  The person who created the Live Photo must be either one of your Facebook friends, or you must connect to them by entering their nametag (printed on the bottom-right of the live photo) in the View screen in the Live Photo app.  
  The Live Photo needs to be printed on photo paper for best results.
  Ensure sufficient light is available for viewing, and minimize any glare or shadows on the photo.
  The creator of the Live Photo may have deleted the Live Photo project from their app.  Contact them to confirm it is still available.
  An internet connection that is too slow/unstable.
  Can I view Live Photos with other augmented reality apps?
  No.  HP Live Photo requires the HP Live Photo app to view the images and display the video.
  SUPPORT
  If you are unable to find an answer to your question in the FAQ, Printing Live Photos, and Troubleshooting sections above, you can get support via email for the HP Live Photo application at the following email address:
  [email protected]
  To ensure a quick resolution of your support question, please provide:
  A clear subject line - e.g., “Live Photo – printing problem”
  A complete description of your problem – what you are trying to do and what is going wrong.
  What iOS mobile device you are using
  Your printer make/model
  Note that we do not have the necessary information to provide support for photo printing on non-HP printers. 
  I am an HP employee.

  Connybelle wrote:
  My HP Photosmart 5514 is set up on wireless.  It will not let me print a picture from my computer.  No matter what I do, it tells me to insert a memory card.  I want to print what is in my pictures on the computer.  Any ideas?
  If you're trying to print from your computer to your printer via wireless, you have a basic printing question...You can get help for those types of questions in this forum:
  http://h30434.www3.hp.com/t5/Printing-Issues-Troub​leshooting/bd-p/PostPrint
  I am an HP employee.

• Some help please navigating these forums and a little discussion as well?

  There are a few questions I’d like to post, but first I need to determine how to use this newer style of user-to-user forum. Yeah, it’s been around a few years or so, but I’ve seen it take over the more traditional message board systems like v-bulletin and phpBB. Those boards were easy to navigate, as the forums, categories and topics were presented in a typical directory tree structure (even though the built-in search functions leaved a lot to be desired).
  Now the trend has shifted to formats such as this. While some retain some semblance of categories and topics (discussions), others seem to abandon this altogether in favor posts or discussions being related via tags or keywords. Google is the worst offender – forcing the user to select up to 4 pre-defined descriptors when creating a new post.
  Also confusing is how the terminology has changed. The forums are now calling topics, discussions. But they end up containing even less actual discussion on the topic and have de-volved into simple questions and answered. This is reinforced by the use of buttons to compel the original poster to designate responses as helpful or correct answers. This I would guess is in response to the myriad of answer seekers posting questions, receiving several helpful replies and never going back to say thanks, thus, the threads become all but useless for others who experience and seek out solutions to similar issues.
  The new format also usually starts out with “ask your question here” which is just another way to say, “hey, how about at least giving the search a try before asking a question that’s been covered before”.  Because many self-contained search features just don’t work, I can see why users just skip over it. But, what they may not know is that you can use Google to search a specific site. Forum, or blog which usually works pretty well. I’ve done this on a number of occasions, only to find the response as “this question has been answered here a hundred times – try searching”. If the responder is feeling generous that day, he or she may also present a link – a google search link that includes keywords.
  So, here I do see the initial ask your question box, then underneath that, a bunch of icons that represent particular products/topics. I start searches using more keywords, the reduce them If there are too many results. This gradual decline works well for Google, but here at Apple Support, I went from over 700 results to just two by eliminating all but the two mandatory keywords. I will do some more searches and post in the appropriate section, but my gut reaction is that it would be hard to believe that I’m the only person who has ever had this question.
  So, then – what’s the best and right way to use this new forum?
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  A BRIEF HISTORY OF ONLINE MESSAGE BOARDS
  I’m turning the double-nickel this year, so I’ve earned the right to gripe a bit. I don’t know everything, but for those of you youngsters, do yourself a favor a read up. If you truly are a techno-phile, you’ll find it at least somewhat interesting, at least enough to do a little research. Plus, this information isn’t all that old.
  The first online community I was exposed to was the BBS – Bulletin Board System. I had just bought my first PC, a Tandy, and the sales guy sold me a modem and gave me a number to call to connect to his BBS. I installed the modem, dialed the number and for the first time heard the annoyingly beautiful sounds of modems connecting. The, almost like “Do you want to play a game?”, text appeared on my monitor and I was hooked. The BBSes were local – to avoid long distance calls – and operated by those who could afford a second, dedicated computer and phone line. Usually, only one person could connect at a time – browse the discussion topics, leave a post to add to the discussion, check private messages (email) then log off.
  News Groups were the next form on online interaction I was introduced to. These required a special server running a dedicated protocol and a new reader, usually integrated in with an email client like Outlook Express. Each group was a specific topic – for example, Microsoft groups may have had a couple dozen or so groups covering topics like Windows 95 or networking, other commercially sponsored groups, or self-created groups. Like a BBS, you would log on, catch up on unread messages, respond to some and move on. It was in the News Groups where I learned how to program web pages to connect to a hosted database and many other things, thanks to the expertise and kindness of strangers. These groups soon became the territory of spammers, not to mention the real ugly recesses of the internet – international folks sharing “content” that the work obscene can’t even begin to describe. ISP’s soon dropped news groups from their services and they went away.
  By this time however, the world-wide-web was now in full swing. We no longer needed AOL or Prodigy to get on the Net, just an ISP and browser. Broadband was becoming available in select markets. Web-based bulletin boards sprang up all over, filling the void that the news groups left behind. They evolved, but kept to the simple structure and format for a good long while. As the cost of web hosting came down, and the availability of online databases went up, and open source application became better and more robust, anyone could incorporate a forum into their site with little time or expense.
  Social Media was on the rise. Sites came and went. From Friendster, to Myspace, then finally facebook, Twitter and LinkedIn. The net also settled in to a short list of other content sharing sites – YouTube, Flickr, Instagram. These took over the social discussion aspects of the online forum sites. That left the forums to take the only remaining role of software and product support – both as an extension of a company’s support solution or user-to-user help and support.
  On more than one occasion, I’ve tried to engage other users in topical and conceptual discussion in these groups, but it seems that they’ve already used their energy for that keeping up with their social media obligations. Facebook groups get lost in the multitude of pages. So end user support groups have settled into Q & A, mark the answer as correct them move on. Then another person comes along with the same question, enters it into the box, sees the first ten “pertinent” results that don’t answer the question, posts the question, and the cycle continues.
  If anyone has read this far, I commend you! Reading is fast becoming a lost art. I know it’s hard to read off a computer screen, easier on a tablet. And while I live my gizmos and gadgets, I have to still at least once in a while pick up a real book. I’m perfectly satisfied with my iTunes system with the only issue being the quality of any downloaded music. It’s better than it used to be, but CD’s have superior sound. Blu-ray Disc has superior sound and picture.
  I did purchase several books from the iTunes Book Store. But why? I could have bought them anywhere and read them in iBooks, but not the other way around. I had to sell my iOS devices. And now I can’t read my books. But that’s another story, for another day.

  Slip Jigs
  Contributors here so far are the cream of the crop...
  As an overall reaction to your treatise, I agree. I also judge that you - like me - may have some experience and skill at UX design (User eXperience - usability design, for the unwashed masses).
  First, let me commend your use of the WHITE SPACE that Apple graphic designers have so kindly provided. Looks very much like a paper page full of easy-to-read-SERIF-FONT text - it is clear you have experience with design concepts.
  As a tribute, I will post in your style - although our compose pane here is not quite WYSIWYG, I am hoping that line spacing will sort itself out, if not I will remove my attempt at bucking the system - but it may time for you to get some new optics
  you said:
  " ... v-bulletin and phpBB. Those boards were easy to navigate, as the forums, categories and topics were presented in a typical directory tree structure... "
  Agree that vBulletin, etc. WERE easy and familiar - but what is this structure but lipstick on that pig - see SITEMAP | ASC  (tt2's excellent UserTip). The digital directory tree is merely an adaption of the familiar Fileroom of old... a room for files(computer), file cabinets w/ file 'folders'(folders) and files(files). Apple in the form of Jobs/Wozniak (actually Xerox, but I won't quibble) was groundbreaking in the introduction of the GUI to the masses. [see your comment on being forced to learn a new way of working... has always been thus]
  Let me add that the lack of Apple's implementation of the stock features of "Sticky" threads - Announcements, Hot Topics, etc., is a miscalculation. The CATEGORIES above the Using ASC list of threads - "Announcements" and "Community Events" - baffle me as to their usefulness as I can see neither when I click 'em, only some "filtering" of what is in the "Feedback about Discussions" (?Feedback ?about? Disscussions?) Category.
  you further said:
  "... the trend has shifted to formats such as this. While some retain some semblance of categories and topics (discussions), others seem to abandon this altogether in favor posts or discussions being related via tags or keywords... "
  Kids these days... => iDevices (generic for handheld smarty-devices of any stripe) are responsible for the VISUAL graphic design conventions... no more teensy-weensy cursor - but BIG FAT FINGERS.
  A good suggestion to submit at Support_Feedback  might be to improve the 'Smartness' of the search capabilities by REQUIRING tags to be attached by the OP (offer suggestions if they wish) AND FURTHER, allowing other users of status to ADD tags (see your ¶ #2) - my estimation of the ACTIVE SEARCH is that it is looking for matching terms in the title of a thread, but I have no proof - anecdotal or by documentation at JiveSoftware.
  additionally you said:
  "... the use of buttons to compel the original poster to designate responses as helpful or correct answers. This I would guess is in response to the myriad of answer seekers posting questions, receiving several helpful replies and never going back to say thanks, thus, the threads become all but useless for others who experience and seek out solutions to similar issues. "
  I have no experience with other enterprise solutions, but the scuttlebutt on Jive is that it is the best in the business at Community Collaborative WorkFlow Software for Big Enterprise. We here unfortunately have been given use of a mere pittance of Jive's features. Apparently the MARKUP buttons have a really valuable purpose in the complete package of Jive workflow management. Here, merely a system for rewarding helpers. The green icon goes un-noticed by most and the OPost is likely irrelevant to most individual's issue. Regarding the latter portion, you can't change human nature. Some folks just aren't team players.
  you continued:
  "... The new format also usually starts out with “ask your question here” which is just another way to say, “hey, how about at least giving the search a try before asking a question that’s been covered before”. Because many self-contained search features just don’t work, I can see why users just skip over it. But, what they may not know is that you can use Google to search a specific site. ... "
  This particular issue of "Why do folks not go to the dadgum forum related to their device/software?" has plagued me since actively taking part here. My maladies prompted ME to go directly to the forum/sub-forum where they belonged. Clearly "My iPhone is a BRICK - how do I UN-BRICK IT?" does not belong in this forum - Using ASC - but thousands of similar questions land here - it MAY be because the DEFAULT forum for un-PRE-visited forum at SUBMIT.
  The WELCOME page has the preferred path - a "Search or ask a question" field and the teeny -> New to the Community? Start Here.  link (actually Tutorials )
  -- neither of which content does anything to coach the new user in "How Do I Use This Joint?"
  Something akin to "Pick the Device or Software in which you are interested below" might at least get the visitor to the right place to BROWSE their issue. Many folks are unable to craft a TITLE to their question that even resembles their problem, much less explain it in the bodytext.
  This is explained  in the javascript:; link "How to write a good question"  - e content of which I leave open AND hi-lited in a text file ready to copy/paste, for example:
  Quoted from  Apple's "How to write a good question"
     To help other members answer your question, give as many details as you can.
  Include your product name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
  Provide the version numbers of your operating system and relevant applications, for example "iOS 6.0.3" or "iPhoto 9.1.2".
  Describe the problem, and include any details about what seems to cause it.
  List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
  Here is how obscure that information is
  It's almost as if the confusion is by design.
  HOORAY! - another fan of the Google workaround. I get pooh-poohed by some for even suggesting going off the reservation, but it works WONDERFULLY and is FAST AS LIGHTNING with even more useful post-result filtering.
  you concluded your evaluation with:
  " So, then – what’s the best and right way to use this new forum? "
  Learn the system just like you did when you first started using a computer instead of paper. It is what it is. I have a comfortable WorkFlow established using browser bookmarks and Add-ons + Google for all searches + email notifications to sort the wheat from the chaff. Not adopted of my choosing... but at least it's MINE!! Be advised that the SiteWare employs some "we will save you from yourself, helmet-law-like features" that may frustrate you from time to time - until you discover (or are told) how to circumvent them.
  Some definitions:
  Apple Support Communities = Bulletin Board Software Site
  Community = Forum
  Category = Sub-Forum
  Question = Thread
  Reply = Reply
  Your not so "Brief History..." is clearly a good evaluation and Executive Summary. Are you SURE you're not an interactive developer?
  best regards
  CCC

• From reading this forum and my own it experance the HP "eprint" email server is flawed!

  Having read on this forum and from my own experience only a limited number of email providers email addreses will be accepted by the eprint email address it certainly does not accept emails from hotmail.com and hotmail.co.uk they bounce almost before they are sent!!!
  So own up HP I bought in to your sales BS  and there certainly wasn't any caveats saying that you eprint system does it did not work with certain email providers.
  I note that someone calling himself an interested employee of HP  has been suggesting that its the providers fault, well I have been using hotmail for donkeys years and the only time my emails have bounced is when I have incorrectly entered the wrong send address configuration or the attachments were too large!
  I am getting on, but for the life of me I cannot found any eprint support contact email address on their web page, is there one? or is HP hoping that their customers will sort out their problems for them?
  For the record I can see my printer on line via the eprint web site and all the reports are correct so its not a fault at my end .
  So HP if you actually monitor this forum get your act together and give us what your sales blurb said it would!

  For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may
  help resolve your problems.
  1.) Completely shut down your printer and restart it
  2.) If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and
  then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at
  a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from
  completing.
  a. If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to
  reattach to the cloud.
  b. Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no
  ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
  I am an HP employee

• Windows Help and Support screen glitch? And keyboard malfunction! Help!

  I have 3 problems. At the log in screen of my hp stream notebook 11, I wasn't able to complete my password due to a malfunction in one of the keyboard keys. I shut down the computer and came back later to try again. It worked but when I logged in, the Windows Help and Support screen kept repeatedly popping up even when x'd out. I would let it repeatedly pop up (like a glitch) and I would x it out and it would go away. Also as I was typing in anything (wordpad, internet, search), every other key letters and numbers were acting as shortcuts to different screens such as apps, the log in screen, control panel etc. then the Windows Help and Support screen would pop back up again as a glitch. Please help!

  Hi @aaliyah22 
  Welcome to the HP Support Forums!
  You mention three different issues, and I am happy to assist with this. Obviously we need to start with the keyboard. As it is just the one key you describe as  a problem, I would try a cleaning. You could see if some compressed air helps first as some debris may have gotten into it. Also you can look at these two pages and see if anything helps.
  Notebook Keyboard Troubleshooting (Windows 8)
  Cleaning your Notebook PC
  The other two problems sound a lot like something like a software or possibly a malware related issue, but you can start with trying a system restore to a point before the problem began and see if that helps.Using Microsoft System Restore (Windows 8)
  Then take a look at these.
  Resolving and Preventing Viruses on Your Computer (Windows 8)
  About Spyware, Adware, and Browser Hijacking Software
  Malygris1
  I work on behalf of HP
  Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
  Click Kudos Thumbs Up on the right to say “Thanks” for helping!

• Windows Help and Support Message box keeps popping up

  I am not really sure what happened but my keyboard stopped working.  It kept typing out random letters and not the ones I typed.   At the same this "Windows Help and Support" box started popping up.  So, I can't use my keyboard but the pop up window keeps interuping Netflix and vidoes and I can't watch them and  Word documents.  Pretty much anything I do gets interupted by this box and stops whatever I am trying to which is trying to build a website at the moment. 
  I uninstalled the support.   It no longer appears in my program list but the box still keeping popping up and stopping everything I am doing. 
  What I am suppose to do?  It doesn't say its the HP Support it says "Windows Help and Support" at the top of the box. 
  I have tried everything.

  Hey @c4yp ,
  Welcome to the HP Forums!
  I understand the keyboard on your notebook is not working properly, and the Windows Help and Support window keeps opening. 
  This popup is typically caused by a spyware or malware infection. Please follow the steps below and let me know if it helps.
  Perform a clean boot. See here for a guide to to this: How to perform a clean boot in Windows
  Run Malwarebytes Free scan.
  Run AdwCleaner scan.
  Use Step 3 and Step 5 of this guide for the steps to run Malwarebytes and AdwCleaner: Remove “Ads by GoSave” virus (Easy Removal Guide)
  Thanks!
  Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
  Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
  The Great Deku Tree
  I work on behalf of HP.

• Baffled by HP Help and Support

  I own a HP laptop ZD8000 series (ZD8215us) and my manual tells me I can upgrade my RAM to a max of 2 GB.  Recently I re-installed HP Help and Support software and after scanning my system it reported I could upgrade my RAM to 4 GB.  WHICH do I believe??
  (I am running Windows XP Media Center Edition and I'm assuming it's the 32-bit version operating system because it doesn't say it's 64-bit.)
  Do unto others as you would have them do unto you. Remember, God is watching.
  This question was solved.
  View Solution.

  I just found this on the Microsoft website.  To better explain the 32-bit operating system, Microsoft used this (2*32-1 = 4 GB).
  Windows NT 4.0: 4 GB
  Windows 2000 Professional: 4 GB
  Windows 2000 Standard Server: 4 GB
  Windows 2000 Advanced Server: 8 GB
  Windows 2000 Datacenter Server: 32 GB
  Windows XP Professional: 4 GB
  Windows Server 2003 Web Edition: 2 GB
  Windows Server 2003 Standard Edition: 4 GB
  Windows Server 2003 Enterprise Edition: 32 GB
  Windows Server 2003 Datacenter Edition: 64 GB
  Windows Vista: 4 GB
  Windows Server 2008 Standard: 4 GB
  Windows Server 2008 Enterprise: 64 GB
  Windows Server 2008 Datacenter: 64 GB
  Windows 7: 4 GB
  http://support.microsoft.com/kb/2267427
  Do unto others as you would have them do unto you. Remember, God is watching.