Ideapad s210 Touch - money refund

Hi,
 I bought a laptop Lenovo ideapad S210 ,S/N-xxxxx Touch on 25th DEC 20112 in new Delhi India. after 1 week only i found that the audio jack is not working,i mean when i m plunging the head phones i can hear the sound from both head phones as well as from the speakers. I raised a complaint against it and your executive raised a ticket for that(Ticket no.7005866484 date -10.01.14),the other problem with this laptop is its working really slow some times,again i raised a complaint against that (ref no.206799174 date- 19.01.14) your executive asked me to install a software called Lenovo solutions and do a hardware scan,i did that but it shows there is no problem with the hard ware.
i asked your executive what should be the next step to resolve this issue he said he can't raise more than one complaint at a time so due to unavailability of the audio jack it will take another 2-4 days more to reach to me ,after that only the other problem can get resolved.
yesterday (Jan 22nd 2014)they said the audio jack will reach to me within 2-4 days,now today (Jan 23rd 2014) one guy named Prashant said it will reach by 1st of feb 2014.
this is the first time i m using LENOVO product and i must say the service you provide is very poor.I just want to refund the money.
its not been a month also  i bought this system and the performance i m seeing is very poor. i need to return this system and request you to refund my money back,please do the needful.
Product-LENOVO S210 Touch ideapad
S/N-U***
Purchase Date- Dec 25th 2014
Defect-Audio jack, poor performance ( System Running Slow and getting hanged some times.
Technical Support Reference No.
Jan 23rd 2014  Prashant- 8002439461
Jan 19th 2014               -206799174 
Jan 18th 2014 Mahesh- 8002439461
Jan 10th 2014,Pallavi- 8002439461
Before 10th also we spoke to some body regarding this audio problem.
Thanks 
Anjali
Moderator comment: Serial number(s) removed to protect member from mischief.

hi
Can you try downloading this driver then.
The follow procedure on the screen prompts
Let me know your findings!
Hope this helps
Cheers!
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