IdeaTab S6000-F Google Play Issues

My company has developed an application called "The Massey App." One of our clients has the S6000-F tablet, though when he goes to the Google Play store to download the app, the Play store says his device is incompatible.  Looking at our developer's console tells me that the IdeaTab S6000 device supports our application.  However, the S6000-F is not listed as either supported or unsupported. Google suggests contacting the hardware manufacturer if there is a device which is not listed.  I have been on the phone for a little over 3 hours today attempting to find someone who can help me with the issue.  The final person I talked to told me that Lenovo could do nothing for me, but to post on this forum.  I will be suggesting that future clients do NOT purchase Lenovo devices.
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MEI,
As play2fast suggested, the first thing you should do is make sure your client is running the latest firmware available for the S6000.  That seems to eliminate most of the "incompatible device" issues.  If that still doesn't solve it, you might try posting to the developer forum, as they may be more helpful there:
http://forums.lenovo.com/t5/Android-Ecosystem-Developers/bd-p/Developer_Android

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