Identification

I posted a problem re all-in one printer and I find I'm listed as a tutor.  I am far from a tutor but if readers see tutor they might think my post is an answer, not a question.
This question was solved.
View Solution.

jackthwack wrote:
I posted a problem re all-in one printer and I find I'm listed as a tutor.  I am far from a tutor but if readers see tutor they might think my post is an answer, not a question.
This Forum also offers a way for users to mark a reply as a "Solution" - the big "Accept as Solution" button.
If someone clicks this button, the title of the post will receive a badge and words announcing it as "Solved".  
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Similar Messages

  • Creation of Business Partner with External BP #,ID type and Identifications

    Hi Group,
    I have a query on creation of Business Partner with External BP #,ID type and Identification # (along with the Firstname,Lastname,Email, Phone & etc.,) things.
    the thing is that I was using a BAPI called "BAPI_BUPA_FS_CREATE_FROM_DATA", to create a BP and I was not able to have an option available for these things (External BP #,ID type and Identification # ) along with that BAPI.
    So please kindly let me know how these things can be fetched from a BAPI which can accomodate all the above things mentioned.
    Please kindly let me know how it can be achieved.
    thanks in advance.
    Regards,
    Vishnu.

    Hi Gerhard,
    Infact this reply was very useful, but ,while using the BAPI "BAPI_IDENTIFICATION_ADD" while creating the Id type and Id #s, this BAPI was not enabling this.
    I was trying to use this BAPI to create ID #, and it's desc, but, this BAPI was returning like "This BP # does not exist" (in some cases) and in some other cases, it is keeping quiet without giving any indication as whether the things have been updated or not... and also when I checked, things were not getting reflected.
    your help would be very much appreciated.
    thanks & regards,
    vishnu.

  • Help Needed..Fingerprint Identification..Image Manipulation

    Norfolk State University Student (Help Needed):
    I'm working on Fingerprint Identification using image correlation and/or a feature-based approach.  First, Goal is to minimize the lines of the minutia so that they are one pixel thick.  What services does Labview offer that will help me accomplish this task??

    Hey Snakehead...,
    Have you tried improving your original image with better lighting, better camera, better lens, etc.? What image processing have you done already, or are you starting from scratch? I agree with AnalogKid in providing some sample images to the forum so we can get an idea of what you are working with. Have you performed any morphology processing on the image? Have you tried edge detection functions? There are numerous functions that NI provides with their NI Vision software that will help you process your image, it is just finding the right combination that is the toughest part. Last, if you do have the Vision software, I might suggest taking a look at the Vision concepts manual to get an idea of the different functions and their capabilities. Let us know what kind of images you are working with and what you have done so far, and last, what you would like to eventually see. Thanks, and have a great day.
    Regards,
    DJ L.

  • HT1420 Hi I am trying to sync my pone but wont allow me to transfer music purchased on the phone. States I have 5 authorised computers on my account but when i  logg into my account it only identifies 1 so i carn't deactive?  trying to backup data to put

    Hi I am trying to sync my ip3 but wont allow me to transfer music purchased on the phone to itunes on the laptop. States I have 5 authorised computers on my account but when i  logg into my itunes account it only identifies 1 so i carn't deactive all to start again? I am trying to backup data fom myip3 to put on ip4 so carnt even complete sync atm Any ideas on what to do??

    To change the iCloud ID you have to go to Settings>iCloud, tap Delete Account, provide the password for the old ID when prompted to turn off Find My iDevice, then sign back in with the ID you wish to use. 
    If your sister doesn't know the password for her old ID, and if her old ID is an earlier version of her current ID, she needs to temporarily recreate the old ID so you can delete if from your phone using her current password.  To do this, have her go to https://appleid.apple.com, click Manage my Apple ID and sign in with her current iCloud ID.  Click edit next to the primary email account, change it back to her old email address and save the change.  Then edit the name of the account to change it back to her old email address.  You can now use the password for her current ID to turn off Find My iDevice on your device, even though it prompts you for the password for her old account ID.  After you do this, Next, have your sister recreate her current ID again by going back to https://appleid.apple.com and changing her primary email address and iCloud ID name back to the way it was.
    Then your can save any photo stream photos that you wish to keep to the camera roll on your device, then go to Settings>iCloud, tap Delete Account and choose Delete from My iDevice when prompted.  You will be prompted to either keep or delete the iCloud data from your device.  If the data is already in another account you can choose Delete.  If you need to migrate it to another account, choose Keep, then choose Merge when signing into the new account.

  • Network Magic Pro 5.5 incorrectly identifies my HTC Android phone as a Win7 PC

    Your Network Magic Version installed: 5,5,9195,0-Pure0
    The type of connection to the Internet, like DSL
    The Brand of Modem and its Model Number the router is connected to. SpeedTouch546T2 (set up as a bridge)
    The Brand, Model, Hardware Revision of your Router and include the Firmware Version: Linksys WRT610Nv2 Firmware 2.00.00 B05 
    The Method of connection your problem computer has to the Router: Wireless.
    The Connection in use on the problem computer: HTC Desire onBoard WiFi device
    Operating system and version and Service Pack Level, if any. Android 2.1 
    Software Firewall in use: Windows 7
    Also if any Anti-Virus Program or Spyware Program is actively protecting your computer. MS Security Essentials
    Include your location in the post or fill out your Profile for this forum and include the location. Norway
    I have a variety of devices on my home network, such as 1 MAC, 5 Win 7 PCs, 4 Android mobile phones, 1 TV PVR, 1 BluRay Player, 1 TV, 2 Network Printers, 1 iPod Touch. All of them is appearing as the should except one of the mobile phones. It is being recognized as a Win 7 PC and I can not change the type to anything but a PC/Mac. I have tried changing the IP address and also completely resetting the network but to no avail. Network Magic also gives my Android phone (HTC Desire) the name of one of the connected Win 7 PC's. The IP address and MAC address recognized by Network Magic is the ones associated with the phone, not the PC. The PC is a laptop with both wired and wireless connection, but it doesn't help if I disable on or the other or both. I have also completely reinstalled Network Magic on the PC but the problem persists.
    In addition to being annoying, the problem also prevents me from administrating a NetGear access point as it only accepts to be managed by the computer Network Magic is associating with my Androd phone. To work around that issue I hope I can do a factory reset on the access point and reconfigure it, but I'm not looking forward to it. I have bought Network magic Pro as my network management sw and would like to use it for that purpose.
    Please anyone - HELP!

    Dang! It's been a year since this was posted and nobody is able to HELP...
    Anyway, I have the same problem here too... My Verizon Motorola Droid A855 is identifies as computer and Microsoft Windows 7 (workstation). I can't get the other options to categorize it as a cellphone. The thing is my Panasonic DMP-BD60 Blu-Ray DVD Player appears on the network map and I was able to put it under "Media Adapter," another pc appears  as it should, a Hawking Wireless-G Range Extender as "Wireless Access Point," and a BoostMobile Motorola i1 Android cellphone appears as a "cellphone." So, how come my Motorola DROID A855 is detailed as under my pc name and operating system Windows & Professional? This is weird.
    Anybody has an answer?
    Fiat lux

  • Specific Identification Cost for batch managed items (Follow-Up from P2P)

    Specific Identification Cost method is used for serial and batch managed item. Using this method, the outbound cost of such items would be the original cost of specific goods, which can be determined according to the serial or batch number of that item.
    Business One allows the user to receive batch managed items with a batch number that already exists in the DB. It’s possible that the received quantity is added to on-hand quantity in the warehouse. In such case, the quantity on-hand of that batch and the received quantity may have different costs.
    What should be the system behavior in such case:
    1. Block receipts to the same batch with different costs.
    2. Write the difference to a price difference account, as done in Standard Cost method.
    3. Manage the batch cost with Moving Average method.
    This thread is continuation from 'Specific Identification Cost for batch managed Items' <a href="http://p2p.sap.com/businessoneforum?type=join&login=1&uid=41FB661A76CED536C825C4E2B6FF4397&cid=91&go=z37225">discussion</a> in P2P SAP Business One Forum (Product Development Collaboration).
    Previous discussion on P2P is summarized in the attached file.

    Hi Peter,
    This is a very important functionality that you are describing here. For example, in the Steel industry, it could be extremely useful to cost by batch or serial number.
    If you receive a batch that already exists in the system and if the costing method for the product is moving average, then teh cost of the batch should be calculated based on the moving average as well.
    If the costing method is standard, then the cost should go in a variance account.
    If the costing method is FIFO, then it is a getting trickier...
    Regards,
    Vincent

  • What is the use of Withholding tax identification number field?

    Hello SAP Experts,
    I posted this question earlier but had to close because of no replies from anybody. Posting it again to see if I am lucky to get some answer this time.
    Can someone tell what is the use of field Withholding Tax Identification Number? Does it help with the reporting? Where does it get populated on the report if given at vendor or master record or within the withholding tax customization for company code? What is the difference between creating it in the customization for withholding tax information for company code and vendor/customer master record?
    As per SAP:  Withholding tax identification number
    This is a number issued by the tax authorities per withholding tax type.
    This number must be specified in Customizing either:
    (a) As part of the withholding tax information defined for the company code, or
    (b) As part of the withholding tax information defined in the customer or vendor master record.

    Hi Pete,
    The only thing that I could check is the content used in US:
    See content of this field for US:
    LFA1-STCD1      Social security number
    LFA1-STCD2      Employer identification number
    LFBW-WT_WTSTCD  Withholding tax identification number for WT Type
    In order to populate it, please kindly check the following:
    The reason why you cannot fill in the field WT_WTSTCD in transaction
    Fk02 however you can do it in XK02 (Change vendor centrally) can be due
    to wrong customizing of the field status group.
    Kindly check the following:
    SPRO->
    Finantial accounting -> Accounts receivable and accounts payable ->
    Define screen layout per activity (vendors) -> Change Vendor(Accounting)
    Company code data -> W/holding tax data, w/h tax 2 ->
    FIELD Withholding tax code,w/h tax 2 will be probably just available to
    display. Please, change it to optional entry.
    I hope I could be of assistance.
    Kind Regards,
    Fernando Evangelista

  • Identification for oroginal and cancelled GRN

    Hi Friends,
                                      I have cancelled one GRN. But in the original GRN, Is there any identification? so that I can identify that it is cancelled...
    Regards,
    Sridhar

    Hi
        If you check in MSEG table, the cancelled GRN record will show the original GRN number in field 'SMBLN'.
    for e.g.
    MBLNR                    MJAHR      EBELN                    SMBLN
    5000007242     2009     9000040301                    
    5000007264     2009     9000040301     5000007242
    5000007265     2009     9000040301                    
    The original Material doc was 5000007242, which was cancelled thru material doc 5000007264.
    And again GRN was done with Material doc 5000007265.
    Regards
    Sandy

  • IBase search result list not showing in Account Identification

    Hi Gurus,
    I'm new to CRM and we have an upgrade issue. We just migrated to EHP3 for SAP CRM 7.0. After the migration, the installed Base result list is not showing in the Account Identification screen. We have the requirement to show the installed base on the right side of the confirmed account and also the result list in case the customer have multiple equipments. The first part is working correct and it shows the data if there is only one equipment with the customer. But in cases where there are more than 1, the installed base view shows blank and also the result list does not show. Instead the Interaction History is displayed. I have checked all the forums and the config and it all looks correct. Here is the list of config that we have
    1) I have the Account Identification Profile created and assigned the Object Component 'ICCMP_IBASE'  to it with Auto Search checked ON. This I believe is for the IBase Details which is working fine for single equipments.
    2) Function Profile 'BPIDENT' with value of the Account Identification Profile has been assigned to the Business Profile.
    3) The Installed Base Profile 'DEFAULT_TREE' has been updated to UNCHECK 'Display Tree' as we want the result list.
    4) Function Profile 'IBASE' with value 'DEFAULT_TREE' has been assigned to the Business Profile.
    Am I missing something? The exact same config works perfectly in a box that has not yet been upgraded. Any help would be appreciated...

    Hi,
    I tested this issue and I can reproduce it in my environment. However, as far as I know, this behavior won't affect the usage of the address book.
    I searched the internal resource but I cannot find a bug report regarding this issue. If you have any suggestion about this issue, you can submit a feedback via:
    http://office.microsoft.com/en-US/suggestions.aspx
    Best Regards, 
    Steve Fan
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Adding a new view in Account Identification

    We have a requirement to add a new view beside Installed Base| Object.
    I maintained entries in Object Component and Ac Identification Profile.
    While navigating to the new view there is an exception.
    Cannot display view CRMCMP_BPIDENT/ObjectCompVs of UI Component CRMCMP_BPIDENT
    An exception has occurred Exception Class  CX_BSP_WD_INCORRECT_IMPLEMENT - Window 'dynObjCompMainWin' is not defined in the component 'ICCMP_BP_DETAIL' 
    Method:  CL_BSP_WD_COMPONENT_USAGE=>GET_INTERFACE_VIEW_CONTR 
    Source Text Row:  28
    When I investigated this further I found out that standard SAP expects the window name 'dynObjCompMainWin', however when we enhance the component and add a new window, the generated name is 'ZICCMP_BP_DETL/dynObjCompMainWin (default)' and hence it fails.
    Has anyone faced this or knows a workaround?
    This is a crucial requirement, your help is appreciated.

    Hello,
              Guess you might have resolved this issue but incase you didn't go to runtime repository and click on the XML source code  and then  change the Window name to ' dynObjCompMainWin' it will resolve the issue.
    I was facing the same issue and I changed the window name in the XML source code it worked for me.
    Edited by: reddyp_p on Jan 25, 2012 4:15 PM

  • Add button to BP subscreen Identification Numbers

    Hi gurus,
    in transaction BP there is a tab called Identification. On this tab a subscreen area Identification Numbers exists which contains a screen (SAPLBUD0 - 1520). We want some added logic on the screen by means of a new button. I think it is not possible to add a button because the screen is hard-coded, so what I thought should happen is that a copy of the screen is made including the new button.
    And now my problem occurs, how do I replace the former screen(SAPLBUD0 - 1520) with the new screen on that particular screen area?
    kind regards,
    Wim van Erp

    I've found it. trx. BUS3 contains the specific screen.
    regards.

  • Is there any way to force iPhoto to present faces by folder for identification rather than randomly?  Would provide better context for identification especially if a huge number of images is involved.

    Before I commit the time and energy required to load and tag faces in 25,000 images within iPhoto, I need some questions answered;
    Is there any way to force iPhoto to present faces by folder for tagging rather than randomly?  When so many images need tagging, over many years, the context of a folder helps with the identification. The work around is to load the images into iPhoto one folder at a time and do the tagging then.
    How do I get iPhoto to present the tagged faces by last name rather than first name? When so many faces will be identified, it is much easier to find people by surname, particularly when I share the library within the family. The work around is to enter names as last name and first name.  Being able to toggle the sort is much more desireable.
    Is there a way to export a portion of the library including faces?  I want to pass on portions of this huge 125 GB library to my family members.
    Since my family members will need an Apple computer to view the images and faces, they will likely have their own photo library.  So is there any way to combine two libraries and merge the faces?
    About 2/3 of my images have been scanned, so the date of creation is the scanned date rather than the date the photo was taken.  Will this mess up any sequencing or the retrieval of faces?

    If I want to carve off part of a library, I presume the way to do this is to make a copy of the library using PLM then go into iPhoto and delete what I don't want.  The result is the carved off portion.
    You don't need Library Manager to delete the portion you don't want.
    As a general rule: when deleting photos do them in batches of about 100 at a time. iPhoto can baulk at trashing large numbers at one go.
    If I want to merge two libraries, PLM implies that it will do this but will the Faces be merged too?
    I believe so.

  • Error : 'No object identification permitted for infotype 0582, subtype LTA'

    Hi Experts,
                   While executing the program 'HINUINFO_UPDATE'
    i am getting an error 'No object identification permitted for infotype 0582, subtype LTA'.
                   After the approval for LTA claim  is done in ESS i have executed the program 'HINUINFO_UPDATE' to update he infotypes 15 and 582. Infotype 15 is getting created but while creating the infotype 582 system gives the above error message.
                 In the detailed error log system gives the following message.
                    "You attempted to access a data record with the object identification 1. However, according to the Customizing settings, object identifications cannot be used for subtype LTA of infotype 0582".
            Can anybody please assist me how to solve this problem. Helpful answers will be rewarded.
    Thanks and Best Regards,
    Sanoj.

    Hi ,
    Did any one find solution for this ? Please reply how to fix this issue.

  • Document protocol identification error

    Hi While receving Shipment from our trading partner, it showing below error in b2b, Please help me in resolving this? We are suing Custom document over internet.
    Machine Info: (essaps000-u008.emrsn.com)
    Description: Unable to identify the document protocol of the message
    StackTrace:
    Error -: AIP-50083: Document protocol identification error
         at oracle.tip.adapter.b2b.engine.Engine.identifyDocument(Engine.java:3245)
         at oracle.tip.adapter.b2b.engine.Engine.processIncomingMessage(Engine.java:1666)
         at oracle.tip.adapter.b2b.engine.Engine.incomingContinueProcess(Engine.java:2574)
         at oracle.tip.adapter.b2b.engine.Engine.handleMessageEvent(Engine.java:2444)
         at oracle.tip.adapter.b2b.engine.Engine.processEvents(Engine.java:2399)
         at oracle.tip.adapter.b2b.data.MsgListener.onMessage(MsgListener.java:527)
         at oracle.tip.adapter.b2b.data.MsgListener.run(MsgListener.java:374)
         at java.lang.Thread.run(Thread.java:534)
    2009.09.15 at 10:31:07:504: Thread-30: B2B - (DEBUG) MimePackaging:unpack:Exit
    2009.09.15 at 10:31:07:504: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:processIncomingMessage Decode the Incoming Message into B2B Message
    2009.09.15 at 10:31:07:504: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.exchange.as2.AS2ExchangePlugin:AS2ExchangePlugin:decodeIncomingMessage Enter
    2009.09.15 at 10:31:07:504: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.exchange.as2.AS2ExchangePlugin:AS2ExchangePlugin:decodeIncomingMessage Number of Components = 1
    2009.09.15 at 10:31:07:504: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.exchange.as2.AS2ExchangePlugin:AS2ExchangePlugin:decodeIncomingMessage compInfoList[k].getValue().toLowerCase()==>text/plain
    2009.09.15 at 10:31:07:504: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.exchange.as2.AS2ExchangePlugin:AS2ExchangePlugin:decodeIncomingMessage Components List= [Loracle.tip.adapter.b2b.packaging.ComponentInfo;@4fa23a
    2009.09.15 at 10:31:07:505: Thread-30: B2B - (DEBUG) calling setFromPartyId() changing from null to TPName: null Type: AS2 Identifier Value: BENCHQA
    2009.09.15 at 10:31:07:505: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.exchange.as2.AS2ExchangePlugin:AS2ExchangePlugin:decodeIncomingMessage File Name=>null
    2009.09.15 at 10:31:07:505: Thread-30: B2B - (DEBUG) calling setToPartyId() changing from null to TPName: null Type: AS2 Identifier Value: EMRSNS
    2009.09.15 at 10:31:07:505: Thread-30: B2B - (DEBUG) calling setInitiatingPartyId() changing from null to TPName: null Type: AS2 Identifier Value: BENCHQA
    2009.09.15 at 10:31:07:505: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.exchange.as2.AS2ExchangePlugin:AS2ExchangePlugin:decodeIncomingMessage:Payload <?xml version="1.0" encoding="utf-8"?><ShowShipment releaseID="9.0" systemEnvironmentCode="Production" languageCode="en-US" xmlns:ns6="http://www.openapplications.org/oagis/9/IANAMIMEMediaTypes:2003" xmlns:ns0="http://www.openapplications.org/oagis/9/unqualifieddatatypes/1.1" xmlns:ns1="http://www.openapplications.org/oagis/9/qualifieddatatypes/1.1" xmlns:ns5="http://www.openapplications.org/oagis/9/currencycode/54217:2001" xmlns:ns3="http://www.openapplications.org/oagis/9/languagecode/5639:1988" xmlns:ns2="http://www.openapplications.org/oagis/9/codelists" xmlns:ns4="http://www.openapplications.org/oagis/9/unitcode/66411:2001" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <ApplicationArea>
    <Sender>
    <LogicalID>SCN024538</LogicalID>
    <ComponentID>SHIPMENT</ComponentID>
    <TaskID>SHOW</TaskID>
    <ReferenceID>TSI20090914000000000000000000000002</ReferenceID>
    <ConfirmationCode>Never</ConfirmationCode>
    <AuthorizationID>160</AuthorizationID>
    </Sender>
    <CreationDateTime>2009-09-15T11:11:21</CreationDateTime>
    </ApplicationArea>
    <DataArea>
    <Show>
    <OriginalApplicationArea>
    <Sender>
    <LogicalID>EMR1601000</LogicalID>
    </Sender>
    <CreationDateTime>2009-09-15T11:11:21</CreationDateTime>
    </OriginalApplicationArea>
    </Show>
    <Shipment>
    <ShipmentHeader>
    <DocumentID xsi:type="ItemIDType">
    <ID>TSI543897</ID>
    </DocumentID>
    <DocumentDateTime>20090914</DocumentDateTime>
    <DocumentReference type="WayBillAirBill">
    <DocumentID>TTSA021720000001</DocumentID>
    </DocumentReference>
    <DocumentReference type="BillOfLading">
    <DocumentID>BTSA02172000002</DocumentID>
    </DocumentReference>
    <DocumentReference type="PackingSlip">
    <DocumentID>TSI543897</DocumentID>
    </DocumentReference>
    <Attachment inline="false">
    </Attachment>
    <ActualShipDateTime>20090914</ActualShipDateTime>
    <ScheduledDeliveryDateTime>20091012</ScheduledDeliveryDateTime>
    <ShipFromParty>
    <PartyIDs>
    <ID>501V00041757</ID>
    </PartyIDs>
    <Name>BENCHMARK ELECTRONICS THAILAND</Name>
    <Location>
    <ID>160234567</ID>
    </Location>
    </ShipFromParty>
    </ShipmentHeader>
    <ShipmentItem>
    <ItemID>
    <ID>166806G1</ID>
    <RevisionID>
    </RevisionID>
    </ItemID>
    <SupplierItemID>
    <ID> EML166806G1</ID>
    </SupplierItemID>
    <Description>ASSY GROUND CURRENT DETECTOR</Description>
    <ShippedQuantity unitCode="EA">20</ShippedQuantity>
    <PurchaseOrderReference>
    <DocumentID xsi:type="DocumentIDType">
    <ID>501LBR295816</ID>
    </DocumentID>
    <ReleaseNumber>
    </ReleaseNumber>
    <LineNumber>001</LineNumber>
    <ScheduleLineNumber>1 </ScheduleLineNumber>
    </PurchaseOrderReference>
    </ShipmentItem>
    </Shipment>
    </DataArea>
    </ShowShipment>
    2009.09.15 at 10:31:07:506: Thread-30: B2B - (DEBUG) calling setMode() changing from -1 to 2
    2009.09.15 at 10:31:07:511: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.exchange.as2.AS2ExchangePlugin:AS2ExchangePlugin:decodeIncomingMessage Exit
    2009.09.15 at 10:31:07:512: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:processHubMessage Enter
    2009.09.15 at 10:31:07:512: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:processHubMessage toTP EMRSNS
    2009.09.15 at 10:31:07:512: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:processHubMessage hubUrl null
    2009.09.15 at 10:31:07:512: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:processHubMessage Exit
    2009.09.15 at 10:31:07:512: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:processIncomingMessage ProtocolCollabId = null
    2009.09.15 at 10:31:07:512: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:processIncomingMessage CollaborationName null
    2009.09.15 at 10:31:07:513: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:checkDuplicate Enter
    2009.09.15 at 10:31:07:513: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:checkDuplicate check non-RosettaNet Message
    2009.09.15 at 10:31:07:515: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:checkDuplicate Exit
    2009.09.15 at 10:31:07:515: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:processIncomingMessage Protocol Collaboration Id : null
    2009.09.15 at 10:31:07:515: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.edi.EDIDocumentPlugin:identifyIncomingDocument Enter
    2009.09.15 at 10:31:07:519: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.edi.ISelectorImpl:ISelectorImpl Enter
    2009.09.15 at 10:31:07:519: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.edi.ISelectorImpl:ISelectorImpl validateEnvelope = false
    2009.09.15 at 10:31:07:519: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.edi.ISelectorImpl:ISelectorImpl Leave
    2009.09.15 at 10:31:07:520: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.edi.ISelectorImpl:cloneSelector Enter
    2009.09.15 at 10:31:07:520: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.edi.ISelectorImpl:cloneSelector Return = oracle.tip.adapter.b2b.document.edi.ISelectorImpl@23ce9f
    2009.09.15 at 10:31:07:597: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.edi.EDIDocumentPlugin:identifyIncomingDocument errcode = Execute failed - CECToolsException thrown - HRESULT[650007], description[The data in the file could not be parsed. Please check the file to verify that it is valid and formatted correctly. This error can occur for one of the following reasons:  A) The data file may be a Word document or have some other binary format. B) The envelope data may not be formatted properly. If this is an X12 data file, please verify that the ISA segment is the correct size (exactly 106 characters). If this is an EDIFACT data file, it must have either a UNA or begin with UNB. For other standards, verify that the envelope segments conform to the specified rules. C) The segment/record delimiters in the file are incorrect.]
    2009.09.15 at 10:31:07:598: Thread-30: B2B - (ERROR) com.edifecs.shared.jni.JNIException: Execute failed - CECToolsException thrown - HRESULT[650007], description[The data in the file could not be parsed. Please check the file to verify that it is valid and formatted correctly. This error can occur for one of the following reasons:  A) The data file may be a Word document or have some other binary format. B) The envelope data may not be formatted properly. If this is an X12 data file, please verify that the ISA segment is the correct size (exactly 106 characters). If this is an EDIFACT data file, it must have either a UNA or begin with UNB. For other standards, verify that the envelope segments conform to the specified rules. C) The segment/record delimiters in the file are incorrect.]
         at com.edifecs.shared.jni.xdata.INativeToXData.ExecuteNative(Native Method)
         at com.edifecs.shared.jni.xdata.INativeToXData.Execute(Unknown Source)
         at oracle.tip.adapter.b2b.document.edi.EDIDocumentPlugin.identifyIncomingDocument(EDIDocumentPlugin.java:370)
         at oracle.tip.adapter.b2b.engine.Engine.identifyDocument(Engine.java:3226)
         at oracle.tip.adapter.b2b.engine.Engine.processIncomingMessage(Engine.java:1666)
         at oracle.tip.adapter.b2b.engine.Engine.incomingContinueProcess(Engine.java:2574)
         at oracle.tip.adapter.b2b.engine.Engine.handleMessageEvent(Engine.java:2444)
         at oracle.tip.adapter.b2b.engine.Engine.processEvents(Engine.java:2399)
         at oracle.tip.adapter.b2b.data.MsgListener.onMessage(MsgListener.java:527)
         at oracle.tip.adapter.b2b.data.MsgListener.run(MsgListener.java:374)
         at java.lang.Thread.run(Thread.java:534)
    2009.09.15 at 10:31:07:598: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument Enter
    2009.09.15 at 10:31:07:657: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument non-XML Payload
    2009.09.15 at 10:31:07:658: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument iDoc ECS = null
    2009.09.15 at 10:31:07:658: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument continuing
    2009.09.15 at 10:31:07:658: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument non-XML Payload
    2009.09.15 at 10:31:07:658: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument iDoc ECS = null
    2009.09.15 at 10:31:07:658: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument could not get start pos
    2009.09.15 at 10:31:07:658: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument could not get end pos
    2009.09.15 at 10:31:07:659: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument non-XML Payload
    2009.09.15 at 10:31:07:659: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument iDoc ECS = null
    2009.09.15 at 10:31:07:659: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument continuing
    2009.09.15 at 10:31:07:659: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument non-XML Payload
    2009.09.15 at 10:31:07:659: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument iDoc ECS = null
    2009.09.15 at 10:31:07:659: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument could not get start pos
    2009.09.15 at 10:31:07:660: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument could not get end pos
    2009.09.15 at 10:31:07:660: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument non-XML Payload
    2009.09.15 at 10:31:07:660: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument iDoc ECS = null
    2009.09.15 at 10:31:07:660: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument could not get start pos
    2009.09.15 at 10:31:07:660: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument could not get end pos
    2009.09.15 at 10:31:07:661: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.document.custom.CustomDocumentPlugin:identifyIncomingDocument Exit
    2009.09.15 at 10:31:07:662: Thread-30: B2B - (ERROR) Error -: AIP-50083: Document protocol identification error
         at oracle.tip.adapter.b2b.engine.Engine.identifyDocument(Engine.java:3245)
         at oracle.tip.adapter.b2b.engine.Engine.processIncomingMessage(Engine.java:1666)
         at oracle.tip.adapter.b2b.engine.Engine.incomingContinueProcess(Engine.java:2574)
         at oracle.tip.adapter.b2b.engine.Engine.handleMessageEvent(Engine.java:2444)
         at oracle.tip.adapter.b2b.engine.Engine.processEvents(Engine.java:2399)
         at oracle.tip.adapter.b2b.data.MsgListener.onMessage(MsgListener.java:527)
         at oracle.tip.adapter.b2b.data.MsgListener.run(MsgListener.java:374)
         at java.lang.Thread.run(Thread.java:534)
    2009.09.15 at 10:31:07:662: Thread-30: B2B - (ERROR) Error -: AIP-50083: Document protocol identification error
         at oracle.tip.adapter.b2b.engine.Engine.identifyDocument(Engine.java:3245)
         at oracle.tip.adapter.b2b.engine.Engine.processIncomingMessage(Engine.java:1666)
         at oracle.tip.adapter.b2b.engine.Engine.incomingContinueProcess(Engine.java:2574)
         at oracle.tip.adapter.b2b.engine.Engine.handleMessageEvent(Engine.java:2444)
         at oracle.tip.adapter.b2b.engine.Engine.processEvents(Engine.java:2399)
         at oracle.tip.adapter.b2b.data.MsgListener.onMessage(MsgListener.java:527)
         at oracle.tip.adapter.b2b.data.MsgListener.run(MsgListener.java:374)
         at java.lang.Thread.run(Thread.java:534)
    2009.09.15 at 10:31:07:662: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:handleExceptionBeforeIncomingTPA Enter
    2009.09.15 at 10:31:07:662: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:XXX: handleInboundException Enter
    2009.09.15 at 10:31:07:663: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:XXX: handleInboundException Error message is Error -: AIP-50083: Document protocol identification error
    2009.09.15 at 10:31:07:663: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:XXX: isFARequired Enter
    2009.09.15 at 10:31:07:665: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:XXX: isFARequired {CONTENT-TRANSFER-ENCODING=binary, CONNECTION=Keep-Alive, AS2-FROM=BENCHQA, CONTENT-TYPE=application/pkcs7-mime; smime-type=enveloped-data; name="smime.p7m", MIME-VERSION=1.0, RECEIPT-DELIVERY-OPTION=http://b2b-qa.bench.com/BenchmarkAS2Receive_QA/BTSHTTPReceive.dll, AS2-VERSION=1.1, EXPECT=100-continue, USER-AGENT=Microsoft(R) BizTalk(R) Server 2006 R2 3.0.1.0, AS2-TO=EMRSNS, CONTENT-LENGTH=5137, ORACLE-ECID=1253032264:10.236.2.145:16396:0:3376,0, MESSAGE-ID=<ANG-QA-BT01_09D55C86-117A-4E5A-90C1-03C8B96EDB2E>, HOST=emersonb2b-s.emrsn.com, B2B_SERVLET_URI_PATTERN=/b2b/transportServlet, DISPOSITION-NOTIFICATION-TO=http://b2b-qa.bench.com/BenchmarkAS2Receive_QA/BTSHTTPReceive.dll}
    2009.09.15 at 10:31:07:665: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:XXX: isFARequired returning false
    2009.09.15 at 10:31:07:665: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:XXX: handleInboundException FA not required
    2009.09.15 at 10:31:07:666: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:handleInboundException Updating Error Message: Error -: AIP-50083: Document protocol identification error
    2009.09.15 at 10:31:07:666: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:updateWireBusinessToErrorState Enter
    2009.09.15 at 10:31:07:666: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:updateWireBusinessToErrorState Wire message found
    2009.09.15 at 10:31:07:666: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:updateWireBusinessToErrorState Creating new b2berror object
    2009.09.15 at 10:31:07:667: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:updateWireBusinessToErrorState enum0 not null
    2009.09.15 at 10:31:07:667: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:updateWireBusinessToErrorState Updating wire message error information
    2009.09.15 at 10:31:07:671: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:updateWireBusinessToErrorState Updating wire message protocol message id
    2009.09.15 at 10:31:07:684: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:updateWireBusinessToErrorState Updating wire message payload storage
    2009.09.15 at 10:31:07:694: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:updateWireBusinessToErrorState Creating new business message
    2009.09.15 at 10:31:07:694: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:DbAccess:insertMsgTblRow Enter
    2009.09.15 at 10:31:07:734: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:DbAccess:insertMsgTblRow toparty name null
    2009.09.15 at 10:31:07:734: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:DbAccess:insertMsgTblRow toparty type and value AS2 IdentifierEMRSNS
    2009.09.15 at 10:31:07:769: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:DbAccess:insertMsgTblRow BusinessAction for the given name null null
    2009.09.15 at 10:31:07:815: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:updateWireBusinessToErrorState Updating business message error information
    2009.09.15 at 10:31:07:827: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:updateWireBusinessToErrorState Exit
    2009.09.15 at 10:31:07:828: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:handleInboundException Updating Native Event Tbl Row
    2009.09.15 at 10:31:07:828: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:DbAccess:updateNativeEvtTblRow Enter
    2009.09.15 at 10:31:07:830: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:updateNativeEvtTblRow msgInfo.id = <ANG-QA-BT01_09D55C86-117A-4E5A-90C1-03C8B96EDB2E>
    2009.09.15 at 10:31:07:830: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.msgproc.DbAccess:
    ** DbAccess:updateNativeEvtTblRow:tip_wireMsg protocolCollabID = null
    2009.09.15 at 10:31:07:841: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:handleInboundException notifying App
    2009.09.15 at 10:31:07:841: Thread-30: B2B - (DEBUG) Engine:notifyApp Enter
    2009.09.15 at 10:31:07:848: Thread-30: B2B - (DEBUG) notifyApp:notifyApp Enqueue the ip exception message:
    <Exception xmlns="http://integration.oracle.com/B2B/Exception" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <correlationId>null</correlationId>
    <b2bMessageId>0AEC0291123BE8B0DB800000B91B0200</b2bMessageId>
    <errorCode>AIP-50083</errorCode>
    <errorText>Document protocol identification error</errorText>
    <errorDescription>
    <![CDATA[Machine Info: (essaps000-u008.emrsn.com)
    Description: Unable to identify the document protocol of the message
    StackTrace:
    Error -:  AIP-50083:  Document protocol identification error
         at oracle.tip.adapter.b2b.engine.Engine.identifyDocument(Engine.java:3245)
         at oracle.tip.adapter.b2b.engine.Engine.processIncomingMessage(Engine.java:1666)
         at oracle.tip.adapter.b2b.engine.Engine.incomingContinueProcess(Engine.java:2574)
         at oracle.tip.adapter.b2b.engine.Engine.handleMessageEvent(Engine.java:2444)
         at oracle.tip.adapter.b2b.engine.Engine.processEvents(Engine.java:2399)
         at oracle.tip.adapter.b2b.data.MsgListener.onMessage(MsgListener.java:527)
         at oracle.tip.adapter.b2b.data.MsgListener.run(MsgListener.java:374)
         at java.lang.Thread.run(Thread.java:534)
      ]]>
    </errorDescription>
    <errorSeverity>2</errorSeverity>
    </Exception>
    2009.09.15 at 10:31:07:859: Thread-30: B2B - (DEBUG) Engine:notifyApp Exit
    2009.09.15 at 10:31:07:859: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:handleInboundException Updated the Error Message Successfully: Error -: AIP-50083: Document protocol identification error
    2009.09.15 at 10:31:07:859: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:XXX: handleInboundException Exit
    2009.09.15 at 10:31:07:860: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:handleExceptionBeforeIncomingTPA Exit
    2009.09.15 at 10:31:07:860: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:incomingContinueProcess Exit
    2009.09.15 at 10:31:07:860: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.engine.Engine:handleMessageEvent Exit
    2009.09.15 at 10:31:07:860: Thread-30: B2B - (INFORMATION) oracle.tip.adapter.b2b.engine.Engine:processEvents Exit
    2009.09.15 at 10:31:07:861: Thread-30: B2B - (DEBUG) DBContext commit: Enter
    2009.09.15 at 10:31:07:865: Thread-30: B2B - (DEBUG) DBContext commit: Transaction.commit()
    2009.09.15 at 10:31:07:865: Thread-30: B2B - (DEBUG) DBContext commit: Leave
    2009.09.15 at 10:31:07:865: Thread-30: B2B - (DEBUG) oracle.tip.adapter.b2b.data.MsgListener:onMessage Exit
    Edited by: user8653471 on Sep 15, 2009 10:55 PM

    Hi Anuj,
    Please set oracle.tip.adapter.b2b.edi.enablePreprocess = true in the ip/config/tip.properties file and restart the server.
    Do above statement is related to EDI? I am using Custom document over internet
    I did not find any unreadable/non-xml characters in the xml file, here i am attaching the xml fille.
    <?xml version="1.0" encoding="utf-8"?><ShowShipment releaseID="9.0" systemEnvironmentCode="Production" languageCode="en-US" xmlns:ns6="http://www.openapplications.org/oagis/9/IANAMIMEMediaTypes:2003" xmlns:ns0="http://www.openapplications.org/oagis/9/unqualifieddatatypes/1.1" xmlns:ns1="http://www.openapplications.org/oagis/9/qualifieddatatypes/1.1" xmlns:ns5="http://www.openapplications.org/oagis/9/currencycode/54217:2001" xmlns:ns3="http://www.openapplications.org/oagis/9/languagecode/5639:1988" xmlns:ns2="http://www.openapplications.org/oagis/9/codelists" xmlns:ns4="http://www.openapplications.org/oagis/9/unitcode/66411:2001" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
    <ApplicationArea>
    <Sender>
    <LogicalID>SCN024538</LogicalID>
    <ComponentID>SHIPMENT</ComponentID>
    <TaskID>SHOW</TaskID>
    <ReferenceID>TSI20090914000000000000000000000002</ReferenceID>
    <ConfirmationCode>Never</ConfirmationCode>
    <AuthorizationID>160</AuthorizationID>
    </Sender>
    <CreationDateTime>2009-09-15T11:11:21</CreationDateTime>
    </ApplicationArea>
    <DataArea>
    <Show>
    <OriginalApplicationArea>
    <Sender>
    <LogicalID>EMR1601000</LogicalID>
    </Sender>
    <CreationDateTime>2009-09-15T11:11:21</CreationDateTime>
    </OriginalApplicationArea>
    </Show>
    <Shipment>
    <ShipmentHeader>
    <DocumentID xsi:type="ItemIDType">
    <ID>TSI543897</ID>
    </DocumentID>
    <DocumentDateTime>20090914</DocumentDateTime>
    <DocumentReference type="WayBillAirBill">
    <DocumentID>TTSA021720000001</DocumentID>
    </DocumentReference>
    <DocumentReference type="BillOfLading">
    <DocumentID>BTSA02172000002</DocumentID>
    </DocumentReference>
    <DocumentReference type="PackingSlip">
    <DocumentID>TSI543897</DocumentID>
    </DocumentReference>
    <Attachment inline="false">
    </Attachment>
    <ActualShipDateTime>20090914</ActualShipDateTime>
    <ScheduledDeliveryDateTime>20091012</ScheduledDeliveryDateTime>
    <ShipFromParty>
    <PartyIDs>
    <ID>501V00041757</ID>
    </PartyIDs>
    <Name>BENCHMARK ELECTRONICS THAILAND</Name>
    <Location>
    <ID>160234567</ID>
    </Location>
    </ShipFromParty>
    </ShipmentHeader>
    <ShipmentItem>
    <ItemID>
    <ID>166806G1</ID>
    <RevisionID>
    </RevisionID>
    </ItemID>
    <SupplierItemID>
    <ID> EML166806G1</ID>
    </SupplierItemID>
    <Description>ASSY GROUND CURRENT DETECTOR</Description>
    <ShippedQuantity unitCode="EA">20</ShippedQuantity>
    <PurchaseOrderReference>
    <DocumentID xsi:type="DocumentIDType">
    <ID>501LBR295816</ID>
    </DocumentID>
    <ReleaseNumber>
    </ReleaseNumber>
    <LineNumber>001</LineNumber>
    <ScheduleLineNumber>1 </ScheduleLineNumber>
    </PurchaseOrderReference>
    </ShipmentItem>
    </Shipment>
    </DataArea>
    </ShowShipment>

  • SAP CRM 7.0 Webclient - Product Identification (IBase or IObject)

    Dear SAP IC-Experts ,
    I am new in the configuration of the SAP Interaction Center (SAP CRM 7.0) and have a process orientated question.
    In my proyect the company is producing bathroom products which are installed in hotels, private homes, etc.. They sell their products via partner so they in most cases dont know where there products are installed until the end-user calls when they have a service problem. In the Interaction Center I have seen the Account and Product-identification Workcenter Page.
    1. My first question is do I have to use IBase or IObjects to save the proyects in the Database? If I understood correctly IObjects can only be used if I have a serial-number for example which are used for cars or laptops to be able to uniquely identifie a product. As Bathroom products does not have this this kind of identification number to identify a single object I have to use IBase right? Additionaly I the company sells for example 30 times a shower cabine to a hotel I can not use IObject too because there is installed 30 times the same product in different floors and hotel rooms. This leads me to the conclusion that we have to use IBase which leads my directly to the second question
    2. When using IObjects there is a Create-Button to create a new IOBject but this create button does not exists for a IBase in the View. When the end-user is calling me can I create in a very short time the installed base (IBase)? I hope I could make myself clear?
    Basically I need to know if using IBase or IObjects for bathroom products and if using IBase how can I create it quickly as an IC Agent when the client is calling?
    Best Regards
    Oliver

    Hello Oliver,
    Yes, you are correct. The IObject (individual object) is intended primarily for consumer-facing scenarios involving serialized registered products. For a B2B scenario where a company has a footprint of installed products (whether it be HVAC equipment, plumbing systems, faucets, etc.) it is probably preferrably to use the Installed Base object to model the installation.
    As you noticed, there is no native possibility to directly create new Installed Base hierachies from inside the Interaction Center directly (though there is an option for IObjects). The rationale here is that while a contact center agent would often register a new consumer product, they probably would not usually create new Installed Base hierarchies; rather this is something that, like creation of service contracts for example, is typically done by a Service Professional using the ServicePro role. However, you can always add a link to your IC menu to launch the ServicePro screen for IBase maintenance/creation in order to allow the agent to create or maintain the IBase hierarchy. A little cumbersom of course, but definitely a possible workaround.
    Warm regards,
    John

  • Identification on material master in SAP Retail

    Hello,
    I have a question regarding the material master and if it is possible to somewere enter an age or signal if a consumer have to show an identification when they buy some kind of materials? In Sweden you have to show a identification (f.ex drivers license) when you buy cigarettes. You have to be a certain age to buy this. Now i would like to ther the age on the material master. Is there a standars field for this?
        Best Regards
        Ann-Sofie Svensson

    Hi,
    Option 1: If you use "Scales group" in POS view of Article Master, then this information will trigger to your 3rd Party POS System.
    Option 2: This can be configured using your 3rd party POS System plus unused article master data field.
    Now,  you can search SKUs at each Till.
    Pls interact with your POS Consultant.
    Regards,
    Muralidhara

Maybe you are looking for