Identit-E has verified and approved my student status but won't give me a serial number

Identit -E has verified and approved my student status for the product I purchased (lightroom 4) but after two days, still has not given me a serial number so that I can use the product. They say that it is due to a technical issue, but won't tell me when this issue will be resolved. My 30 day trial expires in two days and I really need to be able to use the product that I purchased but won't be able to until Identit-E gives me a serial number. Adobe customer service wasn't any help, they wouldn't even work with me to extend the trial period while I am waiting on their own vender to fix their problem. Anyone else having this sort of problem?

Just as an added note, I have tried using the elgibility verification service a few times, have chatted on live chat with identit-e a few times and have sent emails to identit-e a few times as well. I just want to use my product and am so surprised and disappointed that Adobe can't seem to fix this issue or help me out.

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Hi, I purchased Acrobat Standard XI and received a mail thatthe order has been processed. Installation was fine, but I didn't receive the serial number.

Hi, I purchased Acrobat Standard XI and received a mail thatthe order has been processed. Installation was fine, but I didn't receive the serial number.

If you purchased a subscription, there is no serial number. Sign in with your Adobe ID to license the software.

I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?

I started using LT 4 and I have a serial number, also upgraded to LT 5 and have a serial number. Now I just bought a new Macbook Pro and installed the LT 5, but it doesn't accept my serial number. Why?

When you installed the Lightroom 5 on your MacBook, did it ask for both serial numbers. Since you purchased Lightroom 5 as an upgrade, you need both the serial number from your original purchase as well as the new serial number for Lightroom 5. If you have both of those numbers and they are still not being accepted then you will have to contact Adobe customer support for a solution.

Adobe has my money and won't give me my serial number!

For those of you who have successfully downloaded an upgrade to Lightroom 3 with serial numbers, congratulations! If you haven't, you might beware that you might not get a serial number and neither customer nor technical support has ANY answer for you.
When I downloaded, in the serial number field on the download page, I had a message to "Contact Customer Support" where the serial number should be. When I ran the install on my mac, the readme file said if I had a licensed version installed on my computer, the upgrade would see that and install. Well, of course it didn't. So, I went back to my order screen on Adobe.com, retrieved my serial number for version 1, and plugged it into the install screen -- still wouldn't take it.
OK, I'll call customer support like it says to do. After explaining the situation to the service representative, he immediately says I'll have to talk to a "higher authority" and transfers me to someone else. I explain the problem to her, she immediately says "that's a technical issue, you'll have to talk to Technical Support", and transfers me there. The tech support guy says it's a customer service issue and says he going to transfer me to them, at which point I tell him he's already the 3rd person I've talked to, but he transfers me there anyway. Back at customer service, the rep then says, "you may have to wait 24 hours for your serial number to be sent to you." But the email I already received, headed "Your serial numbers", clearly says it back in my order screen/download page, which all of them looked at while I was talking to them! It didn't help that the accents/understandability of each person worsened with each transfer.
Right now, I'll run it in trial mode, but its a cautionary tale for those of use who are early adopters of the upgrade. They may not be ready for us. This is inexcusable for a company the size of Adobe. Jeez.
Thanks, just venting makes me feel better...
Dave

The good news is that anyone who can download the product can use it and all of its features for 30 days w/o the serial number.
I am fine with mistakes happening. I can forgive that as long as it is acknowledged. But what I cannot forgive is an attitude that the customer is doing something wrong when they are not. I also have no sympathy for trying to cover up a problem and just trying to brush it off as if there is no issue at all. This has been my personal experience today with Adobe. So no, I am not give them some slack here.
A few years back when I upgraded a master collection, I had an issue. The installer included a beta version for Photoshop. I was not too happy about this. But Adobe quickly admitted that they made a mistake (and they did it publicly on this forum if I am not mistaken) and apologized. I even got a call from someone senior at Adobe to apologize. Within hours, they figured out exactly who was affected and sent them all e-mails. I think that almost everyone was fine with the problem after they admitted it. But Adobe did not learn from this mistake as is issue here today. Either they were willfully covering up this mistake or they have no organizational structure that can quickly identify problems like this when they arise to properly communicate the problem to their customers. Either way, it says a lot about the organization. The fact that my rep didn't even know that Lightroom 3 had been released when I first talked to her says everything to me. They ought to be prepared whenever there is a new release of any of their products. And they should be on the lookout for systemic issues.

I uninstalled the illustrator and try to reinstall it, But I can't use the serial number that i got before to activate it.

I have a creative suite 6 Design & Premium (student and teacher).
Today something wrong with the illustrator, it didn't work at all. So i uninstall it.
Now i am trying to reinstall it, But I can't use the serial number that i got before to activate it. What should i do?
thank you!

if you see an invalid message, Error "The serial number is not valid for this product" | Creative Suite
otherwise, quote the error message or attach a screenshot.

I have had creative suite premium installed on my computer for a long time, but now it states that my computers configuration has changed and needs to be reactivated, but it cannot be activated by internet, and the phone number states that adobe no longer

I have had creative suite premium installed on my computer for a long time, but now it states that my computers configuration has changed and needs to be reactivated, but it cannot be activated by internet, and the phone number states that adobe no longer activates by phone. What is the solution to continue to use my program that I have had working on this computer for a long time?

You do not state which version... if CS2 read next
CS2 (and earlier) Activation Server replacement software
http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
When you install the special version of PPro2 on a Win7 or Win8 computer, you MAY need to right click the program icon and select WinXP compatibility from the option popup... AND Vista problems https://forums.adobe.com/thread/416347
If not CS2, read next
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

My dad has the original software and i can't install the program because my dad is in the US and I'm in the Philippines. Now, I asked the serial number of his adobe lightroom. How can I download the software using the serial number? thanks.

My dad has the original software and i can't install the program because my dad is in the US and I'm in the Philippines. Now, I asked the serial number of his adobe lightroom. How can I download the software using the serial number? thanks.

If you just need a copy of the software, then download the trial copy of Lr available from Adobe. On entering your serial number it will then become a full copy.

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for

I purchased Adobe photoshop elements II and Adobe premiere elements II. They are both on one disc. My computer crasded and I had to reload Windows. I only have one serial number and it only works with photoshop II. The same serial number will not work for Premiere. I dont have any other serial numbers. What do I do???

Static_Unit
I am getting a bit concerned about what is happening in your situation. Yesterday you posted your question in at least two different forums, one of them being here in the Premiere Elements Forum.
Don't Have Serial Number for Premiere, Only Photoshop?
Wherever you posted, the reply was to contact Adobe via its Adobe Chat. It is the only one who can sort out this matter for you.
In the thread cited above I offered to help you with the difficulties that you were having visualizing the Adobe Chat in its web page. I was waiting for your follow up on that in the above thread. Instead, I find your same question in a new Adobe Premiere Elements Forum thread this afternoon with no refer the prior threads or prior recommendations given you.
I will also mention again...when you buy the Photoshop Elements and Premiere Elements bundled in one packaging and with installation files for each on the same installation disc, each program has its own serial number. The Photoshop Elements serial number does not work for Premiere Elements and vice versa. The serial numbers are on labels on a box which houses the installation disc envelope(s). So, if you purchased both programs and found the Photoshop Elements serial number, then the Premiere Elements serial number should be in a label right underneath the label with the serial number for Photoshop Elements. I recall writing this in your yesterday's thread on this matter.
The moderator will no doubt be along shortly to close or delete this thread. So, just in case, please bookmark your yesterday's thread cited above so that we can continue this communication which is trying to help you.
Thanks.
ATR

Had CS4 on Power PC Mac (Non Intel) Now have new iMac and trying to install CS6 but won't accept serial number

Had CS4 on Power PC Mac (Non Intel) along with prior Photoshop versions. Now I have new iMac and trying to install CS6 but it won't accept my original serial number (Starts with PSW401, etc.).

I know what you are saying. I had purchased the CS5.5 upgrade, and a week later got the CS6 upgrade. I did this back in 2012. I had a old Mac Power PC which does not allow you to install CS5.5 or CS6 because it was not an intel processor. So even though I had the upgrades I never installed them. I waited until my old MAC died which it did this past weekend. And now that I have a new iMac I tried to install the new software. All of my past upgrades referenced my original Photoshop that was still resident on my old Mac. But since the install no longer has that reference because of the new computer, it will not accept any of my past serial numbers that it needs for the install.

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Thanks, unfortunately, I already followed that procedure as it was written on the box containing the disk.
A card inside the box said : obtaining the serial number : 1) go to ... www.adobe.com/go/getserial (OK done) 2) use the code joined (a code included is written "ACTIVATION CODE") 3) note the serial number that will appear 4) use the serial number.
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. I tried to get support on the week end it said mondy to friday, OK I treid this afternoon it was written : no chat available)
So I tried the forum expert. I had already version 12 with my PC, but I wanted to avoid problem so I bought a new version 13 for my Mac. Pierre

Hi. I am trying to install the photoshop element 12 tryal for 30 days. But they are asking me the serial number and i don t have it.

hi. I am trying to install the photoshop element 12 tryal for 30 days. But they are asking me the serial number and i don t have it.

Peter,
Apple doesn't sell iWork that way anymore.
You have to get it from the Mac App Store if you want to purchase from Apple, or purchase a disk from a software retailler like Amazon. They're quite cheap online now.
If you do purchase an iWork '09 disk, you will need to trash the trial copy and any plist files it has generated before you install it.
Jerry

If I have my product code and cd for Adobe Creative Suite 5 can I obtain the serial number?

If I have my product code and cd for Adobe Creative Suite 5 can I obtain the serial number? I had the serial number on my college email which I can't access now that I've graduated.

adobe support might be able to help you,
contact adobe support, https://helpx.adobe.com/contact.html

I bought a new computer and downloaded my lightroom 4 to it. When I installed the program it asked for my serial number and I impujted it. Then it asked for my previous serial number from my original lightroom 3 purchase. Since I upgraded to ligtroom 4 I

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If you have Lightroom 3 still installed, you can get it from there.
If you don't and you have your box/disk, it should be on there.
IF you don't have either of those,and you registered your software, you can log into your Adobe account and retrieve it there.

I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account. how do I fix this?

I purchased a song on my iMac on iTunes and it plays on that but won't play on my macbook even though both computers are authorized under the same iTunes account. It says that i have to authorize my macbook and sign into iTunes, but then says its already authorized. How do I fix this?

Hi stuartbonk,
Welcome to the Support Communities! Here are some steps you can try if you keep getting asked to authorize your MacBook for iTunes:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases - Apple Support
http://support.apple.com/en-us/HT203160
If you authorize your computer to play your iTunes Store purchases, but you can't play them and iTunes keeps prompting you to authorize, try these suggestions.
Authorize your purchases from an administrator account
To authorize your purchases from an administrator account, follow these steps:
Log in to the administrator account.
Note: If you don't have access to an administrator password, you'll need to contact the administrator of this computer. If this is a work computer, this may be your IT department.
Make sure you have the latest version of iTunes installed. You can download the latest version free.
Choose Store > Authorize Computer.
Enter your iTunes account name and password.
Note: If you have multiple accounts, you'll need to log in to the iTunes Store and authorize each account separately.
Quit iTunes.
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The items you're trying to play might have been purchased using a different iTunes Store account. To determine which account was used to purchase an item, follow these steps:
Select a purchased song in your library and choose File > Get Info.
Click the Summary tab. Note the Account Name that appears in the list. This is the account name (Apple ID) you'll need to use when authorizing your computer to play this purchase.
Note: The account name that appears is the one you used when purchasing the item and does not change if the account name (Apple ID) changes.
If you've authorized the Apple ID that is shown in the Summary tab, you can check the purchase history for that Apple ID from Store > View My Account. If your purchase history does not reflect the purchase of the items in your iTunes library, consider any other Apple ID you may have created, and authorize the computer for your additional Apple ID.
If you forgot the password to one of your accounts, you can recover it using Apple's password-recovery website.Remove the SC Info folderIf you're still unable to authorize your computer to play your purchases, you may be able to resolve your issue by removing the "SC Info" folder. To do so, follow these steps:
OS X
Quit iTunes and any other open applications until only Finder is open.
Choose Go > Go to Folder.
Type /Users/Shared/SC Info and click Go.
If Finder is not already set to column view, set it by choosing View > as Columns.
Select the SC Info folder and move it to the Trash by choosing File > Move to Trash.
Restart the computer and open iTunes.
Authorize your computer to play your purchases. Note: If you have multiple accounts you'll need to authorize your computer for each account. For more information on how to authorize your computer, see this article.
Last Modified: Dec 16, 2014
I hope this information helps ....
- Judy

Had to buy a new laptop and am trying to install XI (current and active licensee)....registration setup screen indicates ("Invalid Serial Number")

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Identit-E has verified and approved my student status but won't give me a serial number

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