Identity problems with Outlook

I just installed Office and Outlook to my MacBook Air (my old MacBook Pro was stolen). I've managed to get everything at place from my backup, but when I try to open Outlook I get the following notification (translated from Swedish): It's not possible to open this identity with this version of Outlook.
Sorry if this is posted in the wrong forum.
Best regards, Anders

Kurt and Eric, thanks!
It was "merely" an update issue. One problem I encountered was that MAU for some reason didn't install the service pack for Office, so I hade to get it directly off Microsoft's webpage. Problem solved, thanks!
Best regards, Anders

Similar Messages

Problems with outlook and address book contacts: my outlook contacts had around 3,000 entries. Outlook duplicated by itself and now outlook and address book have each over 340,000. What should I do?

Problems with outlook and address book contacts: my outlook contacts had around 3,000 entries. Outlook duplicated entries and have now 340,000. I reinstalled microsoft office and, thus, outlook, and reinstalled mac OS X system and applications. While I managed to delete outlook contacts so that I can re-sync with my blackberry, the contacts at Mac Address Book were not deleted and still have over 340,000 entries. I do not mind deleting all contacts since I have back up, but I have not been able to delete them. Also, when I go at Address Book and try to delete or merge duplicated entries, the system takes forever and never ends because of such large amount of entries. Worse, when I do so I run out of RAM memory.
My Macbook pro is just 2 months old.
What should I do? Is there a way to delete my Mac Address Book without having the problem above?
Many thanks
Regis

zlatan24 wrote:
For solving out troubles connected with corrupted or lost address book you may use address book recovery. It owns various features such as restoring wab files, it working under any Windows OS. The utility has modern and easy to use interface due to almost every experienced users.
If it is a windows problem it's not going to run on the OP's MacBook Pro

Sync problems with outlook 2007 calender

I am new in this type of comms.
BUT: I have a Palm Tungsten T5; have Palm Desktop 6.2.2 with the update for Windows7.
I have a sync problem with outlook 2007 calender; contacts, ToDo, memos all ok.
HotSynLog says: there are multi-day repeating records. [i knew that they do not sync, hence i deleted them PRIOR to syncing]
I found the listed records BUT either on dif days and they are "no timed" ones! and NOT multi-days ones.
I deleted them anyway - did a re-sync. With no different result. Still listed - though deleted and now non-existent.
Error code: OLERR: 03-000F (0xaf604005) and others - if this means anything.
Post relates to: Palm TX

Hello,
I receive email on my device from two addresses: 1) @sprint.blackberry.net and 2) @charter.net. When I was having problems similar to those you are experiencing, I had these two addresses listed under Default Services - Calendar (CICAl) - Messaging (CMIME). These addresses were @sprint.blacberry.net and @charter.net. Once I followed the steps previously referenced, only one email address(@sprint.blackberry.net) appeared under the (CICAI) and (CMMIE) default setting. Reference to @charter.net was removed. My syncs have worked correctly since then; however, I only two way synce with the device and Outlooks. I also continue to get emails from both addresses without a problem.
If you don't mind giving up the Yahoo calendar, I would do the same. If you want to continue using the Yahoo calendar, I'm guessing that it must be selected in the Default Services - Calendar (CICAI) before performing a sync. Likewise for your @sprint.blackberry.net address; it also must be selected in the Default Services prior to performing a device to Outlook sync.
I hope this helps.
Tres

Having email imap synchronization problems with outlook 365 proplus

Hello,
I have email imap synchronization problems with outlook 365 proplus.
If I sent emails , my sent items box does not synchronized.
This is really a bug, because I see more problems like this on internet.
Please make ASAP a solution , this is not professional
JMR

Hi JMR,
Assuming you are referring to Outlook 2013 by "outlook 365 proplus". This is actually because Outlook 2013’s IMAP implementation has changed when compared to previous versions of Outlook.
While configuring the IMAP account, Outlook will talk to the IMAP server for the correct folders first. If Outlook 2013 can’t find the correct folder for the Sent Items in your mail server, it will create a folder which doesn’t sync with the mail server.
To sync the Sent Items folder with IMAP server, we can try to root the mailbox:
Go to FILE->Account Settings->Account Settings…
Double click on your IMAP account.
Click More Options… button, then Advanced tab
Type "Inbox" as the "Root folder path"
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Problems with outlook - losing identity very often

Hi. I am using a Mac Book Pro, with OS X 10.8.5. I am a long time user of Outlook, but it keeps losing its identity very often, and I always have to go through the process of reinstalling it. any idea how to prevent this, besides the obvious of giving up on microsft related stuff? thanks

Suggest you post your question on the Microsoft Mac forums for issues with Outlook, as that's thwere the Office gurus hang out.
http://answers.microsoft.com/en-us/mac

Problem with Outlook (client) 2010/2013 profiles on Exchange 2013

We have recently started migrating to Exchange 2013 and have come across a problem with some of our accounts. This problem exists in both migrated mailboxes and natively created 2013 mailboxes.
basically we have a lot of "shared" accounts. We create a user object in AD, give it a mailbox, then give a security group "Full Access" (and often "send-as") permissions on the account. We then Disable the
account in AD (to prevent directly using the password) and then add/remove group members to manage access. everyone uses their own credentials to get to the account.
For the most part this works fine. Users can access OWA and get to these shared mailboxes, they can also 'add' the mailbox to their Outlook client by going into Account Settings->Properties of the Exchange user->More Settings... ->Advanced Tab->"Open
these additional mailboxes:" and adding the mailbox.
However what has happened is that some users were setting up a separate profile instead of adding a mailbox. (Pretty much these
instructions: )
When this is done an error occurs. :
Cannot open your default e-mail folders. You must connect to Microsoft Exchange with the current profile before you can synchronize your folders with your Outlook data file (.ost).
Connecting with a profile set up as yourself first does not clear the error, whenever the shared mailbox folder is selected you get this. The exception is if you go into the account properties and turn off Cached mode. the error then becomes:
Cannot open your default e-mail folders. the file c:\users\[user]\appdata\local\microsoft\outlook\[datafile].ost is not an Outlook datafile (.ost).
Which is weird since migrated accounts had working OST files which were functional prior to migration and outlook creates the new OST for new accounts. This message appears to be a red herring and the problem is still sync access but it throws this
error instead.
In the end is creating a new profile for a mailbox you have Full Access to no longer supported in 2013 or is there something we can do to fix this problem?

Hi AD-Tester,
According to your description and I do an test, however I cannot reproduce the problem.
I want to confirm some points, please help to collect answers for following questions:
1. Check all account or some special user face this problem.
2. Try this command to check Atodiscover, Exchange Web services, Availability service, Offline Address Book services works well:
Get-ClientAccessServer | Test-OutlookWebServices -Identity 'e-mail address'
If it works on OWA, problem may point to outlook client. Please try to re-create a outlook profile for testing.
Note: please make sure set properly setting for Outlook anywhere.
Additional, we can recreate an account and enable-mailbox, then disable in AD and try to login outlook account again.
Best Regards,
Allen Wang

Adobe Acrobat 9 Std - Problem with Outlook Addon

Hello everybody,
i got a serious problem with my AA9 pdf addon for MS Outlook 2007.
I usually convert my emails to PDF hitting the pdf addon icon on outlook, when i chose my destination path (//server/mails/) sometimes the pdf output works fine, but a second after, the file is removed from acrobat.
This wont appens with 8.1 version.
This problem appens 1 time every 10/20 saving process, others works fine.
I've tryed to update my version to 9.4.2 from 9.2.0 but nothing changed. Also tried to contact Acrobat tech support but they have no clue about this problem and they suggested to open a topic in the general forum.
I'm using windows xp sp3 and the shared path is on a linux server (it works fine).
Any suggestion is greatly appreciated.
Thank you.

Dears, thanks for your help.
I've asked to my colleague to try to save in local but it's really slow his work.
Btw i can surelly answer to other points:
The account type is IMAP configured on MS Outlook 2007 SP2
The number of messages is about 5 every 60 saving process.
Please find attached sceenshot. As you can see the langueage is Italian, but i can help on translating every checkbox, or, you could just compare with a ENG version of AA9.

Problems with Outlook 2007 and icloud v2.1.1

Hi
I'm a plumber and sparky in the UK and I have been a user of Mobile me for a number of years to sync my Iphone diary with my Outlook 2007 diary since the days when i had an IPhone 3. Effectively this allows me to be updated with new or cancelled appointments whilst i'm out and about working and when i finish a job i update my iphone diary which in turn updates my outlook diary and my wife, who runs the office, can then invoice based on what i have updated. All worked well until recently. Then along came Icloud and mobile me was no more. The first version of Icloud control panel worked just the same as Mobileme control panel and we had no problems then version 2.1.1 came out and suddenly strange things started to happen. Firstly the curser would not highlight, on Outlook, any details to allow us to format or copy text. Then the notes section would no longer print if these notes were updated or changed on the pc although they would if they were updated on the iphone.
I contacted Microsoft about the issue and was told that as my software was more than 90 day old i would have to pay for suppor so i declined their kind offer and then called Apple where i spoke with a very nice support lady who had never encountered this problem before. I told her that i had tried all the usual things like "repair " the Outlook installation and deleting bits from the registry file, a forum had what to do, but still the problem persisted. She then told me that i should uninstall Icloud Control panel and then re-install it which i did and bingo suddenly it appeared to work correctly however when i merged the icloud diary with the diary on my pc the problem came back.
The reason i'm writing this is to say that i managed to find the first version of Icloud control panel in my download folder so i unistalled version 2.1.1 and installed version 1.0.0 and my system is back up and running correctly. so if you're haveing a similar problem go back to an earlier version of the control panel, when it did work, and you should be ok. For the apple people who read through these posting please sort this bug out before the next update as if the problem returns when i do an update in a few months time i may well scream.
I run Outlook 2007 on a windown 7 PC that's a good 3 years old. My Iphone is an Iphone 4 running iOS5
regards
David Llewellyn.

YvetteIsh wrote:
We are trying to roll out outlook 2007 together with outlook connector 7.2u1 at patch level 125361-03. Installation goes ok. But we have a major problem with Calendars.
Having used Sun Mail & Calendar for years our users subscribe to a number of calendars, these show up in outlook in the left hand pane and are selectable to view, which syncs the calendar into outlook - all well and good.
Now the major problem, when syncing another persons calendar to view availability etc, all the reminders get sent to the user viewing the calendar as well as going to the owner - where we have users that subscribe to around 20-30 calendars thats alot of other peoples reminders that pop up on the screen !This is a known issue - bug #6603810 - "Outlook Connector shows popup reminders in Outlook 2007 for Subscribed Calendars - need to turn off".
Outlook 2007 supports reminders in non-default calendars which is why you are now seeing this issue and not with say Outlook 2003.
The bug is fixed in patch 125361-05 - you must log a sun support request to get a copy of the patch.
http://msg.wikidoc.info/index.php/Submit_sun_support_request
Regards,
Shane.

Sync problems with Outlook

Hi all.
Just got me.com up and running (trial) and almost everything work as it should. However I cannot get me.com to sync folders with Outlook. At me.com I have Inbox, Drafts, Sent and Trash folders. But in Outlook 2007 I only got Inbox and Unwanted-mail folders. If I delete a message in my Inbox at me.com the message is moved to Trash, but in Outlook there's a line through the header in the Inbox, probably because there is no Trash folder.
Anyone knows what could be wrong and how to solve this problem?
Best regards,
Michael
P.S. Sometimes I get an errormessage from Outlook saying, that folders cannot be synced, because there is no connection to the me.com server?

one of the recurrent event in your Outlook calendar is faulty. Find it and delete it or modify it.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Sync problems with Outlook 2007

I had some problems with syncing to outlook 2007: the agenda and contacts where not syncing anymore. I have a 32G 2nd gen iPod Touch (4.1) and using iTunes 10.0.1.22.
Details: some weeks ago suddenly the address and contacts items did not sync anymore in both directions. No error messages appeared after sync, so all looked fine. I found this article http://support.apple.com/kb/HT1692 and noticed that creating a new user account on the PC did work. So, first I tried reinstalling iTunes (because when creating a new user account on the PC it also creates a new iTunes session): no result. Then I repaired outlook 2007 (go to control panel – software - and select change/delete at office 2007) and guess what: the problem was resolved. I just want to share this with you, that repairing outlook could help resolving this problem. Maybe this also works for other versions outlook.
Good luck!

Hello,
I receive email on my device from two addresses: 1) @sprint.blackberry.net and 2) @charter.net. When I was having problems similar to those you are experiencing, I had these two addresses listed under Default Services - Calendar (CICAl) - Messaging (CMIME). These addresses were @sprint.blacberry.net and @charter.net. Once I followed the steps previously referenced, only one email address(@sprint.blackberry.net) appeared under the (CICAI) and (CMMIE) default setting. Reference to @charter.net was removed. My syncs have worked correctly since then; however, I only two way synce with the device and Outlooks. I also continue to get emails from both addresses without a problem.
If you don't mind giving up the Yahoo calendar, I would do the same. If you want to continue using the Yahoo calendar, I'm guessing that it must be selected in the Default Services - Calendar (CICAI) before performing a sync. Likewise for your @sprint.blackberry.net address; it also must be selected in the Default Services prior to performing a device to Outlook sync.
I hope this helps.
Tres

Problem with outlook connector LDAP Directory MAPI Service Provider is not

Hi,
I have very basic problem with sun outlook connector client.
I am using sun java system connector deployment tools to create client installation script, on first page I have to supply the location for web publisher and Microsoft LDAP service, I can find web publisher and I don't have any clue about location of LDAP services and without this my client instaltion script keep failing with following error.
The Microsoft LDAP Directory MAPI Service Provider is not installed.
--- 2006/09/25 14:14 ---
14:14:25 [5365] Outlook version is 11.0.5608.0.
14:14:25 [5376] Adding MAPI directory 'C:\Program Files\Common Files\System\MAPI\1033' to PATH.
14:14:25 [5475] TMP directory is 'C:\DOCUME~1\MMESKA~1\LOCALS~1\Temp'.
14:14:26 [5362] Checking Windows version.
14:14:26 [5363] Windows version is 5.1.
14:14:26 [5364] Checking Outlook version.
14:14:26 [5509] Checking default mail client.
14:14:26 [5508] Default mail client is 'Microsoft Outlook'.
14:14:26 [5178] Verifying that Outlook is not running.
14:14:26 [5179] Trying to login to shared session.
14:14:26 [5369] Installing Sun Java System MAPI Service Providers using 'C:\DOCUME~1\MMESKA~1\LOCALS~1\Temp\Sun Outlook Connector\sunone-mapi-services.msi'.
14:14:28 [5502] Upgrading the Sun Java System MAPI Service Providers.
14:14:38 [5370] Finished installing Sun Java System MAPI Service Providers.
14:14:38 [5366] Checking whether Sun Java System MAPI Service Providers are installed.
14:14:38 [5367] Sun Java System MAPI Service Providers are installed.
14:14:38 [5416] Checking whether Microsoft LDAP Directory MAPI Service Provider is installed.
14:14:38 [5418] The Microsoft LDAP Directory MAPI Service Provider is not installed:
14:14:38 File 'C:\Program Files\Common Files\System\MAPI\1033\EMABLT32.DLL' does not exist.
14:14:38 [5416] Checking whether Microsoft LDAP Directory MAPI Service Provider is installed.
14:14:38 [5418] The Microsoft LDAP Directory MAPI Service Provider is not installed:
14:14:38 File 'C:\Program Files\Common Files\System\MAPI\1033\EMABLT32.DLL' does not exist.
14:14:38 ERROR: Microsoft LDAP Directory MAPI Service Provider must first be installed.
Thank you for your help.
Best regards
Mo

Hi,
If memory serves, Outlook XP offered the ability to set what address-book connectors were installed, one of which was LDAP (by default enabled). It may be a similar situation with Outlook 2003 (which I assume you are using based on the version number in the debug logs). Try using the Office '03 install CD and see if you can find the LDAP addressbook option and install it.
Regards,
Shane.

Calendar problems with Outlook 2007 and plugin

We are trying to roll out outlook 2007 together with outlook connector 7.2u1 at patch level 125361-03. Installation goes ok. But we have a major problem with Calendars.
Having used Sun Mail & Calendar for years our users subscribe to a number of calendars, these show up in outlook in the left hand pane and are selectable to view, which syncs the calendar into outlook - all well and good.
Now the major problem, when syncing another persons calendar to view availability etc, all the reminders get sent to the user viewing the calendar as well as going to the owner - where we have users that subscribe to around 20-30 calendars thats alot of other peoples reminders that pop up on the screen !
Any help greatfully received.

YvetteIsh wrote:
We are trying to roll out outlook 2007 together with outlook connector 7.2u1 at patch level 125361-03. Installation goes ok. But we have a major problem with Calendars.
Having used Sun Mail & Calendar for years our users subscribe to a number of calendars, these show up in outlook in the left hand pane and are selectable to view, which syncs the calendar into outlook - all well and good.
Now the major problem, when syncing another persons calendar to view availability etc, all the reminders get sent to the user viewing the calendar as well as going to the owner - where we have users that subscribe to around 20-30 calendars thats alot of other peoples reminders that pop up on the screen !This is a known issue - bug #6603810 - "Outlook Connector shows popup reminders in Outlook 2007 for Subscribed Calendars - need to turn off".
Outlook 2007 supports reminders in non-default calendars which is why you are now seeing this issue and not with say Outlook 2003.
The bug is fixed in patch 125361-05 - you must log a sun support request to get a copy of the patch.
http://msg.wikidoc.info/index.php/Submit_sun_support_request
Regards,
Shane.

Blackberry Pearl 8130 Synchronizing problems with Outlook 2007 Calendar

Have NEVER had a problem with synchronizing my calendar - now I get a message
Unable to get an Outlook or MS Exchange record. Lack of network access can cause this problem. Retry and if problem persists refer to online topic How do I get technical support."
I cannot find anything to help me fix this problem.
Solved!
Go to Solution.

Hmmm...strange indeed...OK, then the next thing I can think of is for you to perform a complete start over with DTM:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Extracting files from Portfolio - problem with outlook email created portfolios

Currently I have developed a plugin that can extract files from portfolios using:-
PDNameTree tree = PDDocGetNameTree(pdDoc, ASAtomFromString("EmbeddedFiles"));
and
PDFileAttachmentFromCosObj
But i've noticed with Outlook email created portfolios the above is PDNameTree invalid. any suggestions? is it under another atom string or something?
Thanks,
Lee.

ok, found something out here... if I close the doc using AVDocClose then re-open in the code using PDDocOpen then the PDNameTree tree = PDDocGetNameTree(pdDoc, ASAtomFromString("EmbeddedFiles")); works!!!
but now I have a problem getting the original pdf open filename.
usually can get it with below code but it's returning the Folder path + garbage instead. (this only happens with portfolios created by outlook that I have tested)
There must be a better way of doing this, any ideas? thanks, lee.
ASFile asFile = PDDocGetFile(pdDoc);
ASPathName asPathName = ASFileAcquirePathName(asFile);
char* temp = ASFileSysDIPathFromPath(ASGetDefaultFileSys(), asPathName, NULL);

Smarview problem with Outlook 2010 - 11.1.2.2

Hi,
Everytime I start up Outlook I get an error stating Outlook experienced serious problems with the Hyperion SmartView add-in, would you like to disable the add-in. I select 'no' as I don't want it disabled in Excel. I only want it to be disabled in Outlook. I went to the Tech Ref and found this. However I don't see the 'Others' choice. Am I missing something?
To disable Smart View for Outlook only:
From the Smart View ribbon in Excel, select Options, then Advanced in the left panel.
Under Others, select Disable Smart View add-in in Outlook.

Have a look at the windows registry - HKEY_CURRENT_USER\Software\Hyperion Solutions\HyperionSmartView\Preferences\OutlookDisabled
It should be possible to run a registry update after installing Smart View to update the outlook setting.
[HKEY_CURRENT_USER\Software\Hyperion Solutions\HyperionSmartView\Preferences]
"OutlookDisabled"=hex:01
Cheers
John
http://john-goodwin.blogspot.com/

Identity problems with Outlook

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