IDevices Periodically Lose Connection to iTunes Server

Periodically, our Apple TVs and iOS devices seem to lose "knowledge" of our iTunes server.  This has worked fairly reliably in the past, but seems more problematic now (I'm not sure if this is due to Yosemite or some other update).  There have been no changes in our network.
I am a senior-level IT systems engineer.  Here is a relevant description of our simple home network:
Network:
Time Capsule 3TB:  Main router on upper floor
iMac 5k (connected via ethernet, though Wi-fi is also enabled as a secondary connection)
DHCP with manual IP address so it doesn't change every 24 hours (set on both Ethernet and Wi-fi)
Set to wake for network access
Firewall enabled, but iTunes connections are allowed (tried disabling firewall entirely to no benefit)
iTunes always running.
External USB drive for iTunes library storage; this does take a bit to spin up and sometimes the VNC connection to the iMac can timeout when trying to connect, but it always works on the second try.  I wish Apple would increase that timeout; seems to be a measly 5 seconds or so.  I don't think this is a cause of problems because, for example, the iOS devices don't even see the "Shared" icon, the display of which does not wake up the iMac.
Airport Express (N version), lower floor, connected via ethernet to the time capsule.
This is used as a network extender, operating in bridge mode with no network filtering.
Apple TV (3rd generation), connected to Airport Express via ethernet
When Home Sharing is working, the Apple TV and iOS devices can all connect just fine to the iTunes library running on the iMac.  This is true even when the iMac goes to sleep after 15 minutes.  It can work for several hours, but at some point the devices simply lose sight of the iTunes library on the iMac.  This is not supposed to happen because of an Apple service called Bonjour Sleep Proxy.  This runs on Apple TV and Time Capsule/Airport devices, and it wakes up the server you are requesting.  I thought perhaps the IP lease was expiring on the iMac, but setting a static IP didn't help.
I have more issues with iOS devices than I do with Apple TV.  Quitting and re-launching iTunes doesn't seem to help iOS devices.  EITHER restarting the iMac OR restarting the Time Capsule will resolve the issue (causing the Shared button to show up on the iOS device) temporarily, but it's guaranteed to happen again a day later.
I haven't tested setting the iMac to never sleep, but I will.  This is not a long-term solution, though-- I'm not going to leave a $4k iMac running non-stop 24 x 7, sucking in all the dust it can.  I also haven't tested putting all devices on the same subnet, but this shouldn't be needed-- Bonjour Sleep Proxy will even work over the internet, around the world.  Unfortunately I can't easily test that, as the Apple TV/Airport Express is downstairs and the iMac/TimeCapsule are upstairs.  However, it doesn't matter whether the iOS devices are connected downstairs or upstairs.  When it's working it works on both WiFi basestations, and when it doesn't work it doesn't work on both.
Any ideas?

A small number of users have reported having to keep their Macs from sleeping. Can't say why and most of us don't have to so it does seem to be something specific to set up.

Similar Messages

  • Outlook Mac Loses Connection to Exchange Server

    Hi All,
    I've had this problem pretty since deployment a couple of weeks ago, so I'm hoping some one can point me in the right direction.  I'm running Exchange 2013 on a Server 2012 Standard box with the DC running on a different box, every thing up to date.
    Mac clients running Outlook 2011 (14.4.2).
    Periodically throughout the day, Outlook loses connection to Exchange server.  After several minutes, it will connect back up, and seems to operate normally.  During the down time, I am able to connect to OWA, and ActiveSync seems to work as well.
    If I run the Remote Connectivity Analyzer while Outlook is responding, I get no errors and the "Connectivity Test Successful" message.  However, if I run it while Outlook is NOT responding, I get the following:
    Exchange Web Services synchronization, notification, availability, and Automatic Replies.
    Not all tests of Exchange Web Services tasks completed.
    Creating a temporary folder to perform synchronization tests.
    Failed to create temporary folder for performing tests.
    Exception details:
    Message: The request failed. The operation has timed out
    Type: Microsoft.Exchange.WebServices.Data.ServiceRequestException
    Stack trace:
    at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.GetEwsHttpWebResponse(IEwsHttpWebRequest request)
    at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.ValidateAndEmitRequest(IEwsHttpWebRequest& request)
    at Microsoft.Exchange.WebServices.Data.MultiResponseServiceRequest`1.Execute()
    at Microsoft.Exchange.WebServices.Data.ExchangeService.BindToFolder[TFolder](FolderId folderId, PropertySet propertySet)
    at Microsoft.Exchange.Tools.ExRca.Tests.GetOrCreateSyncFolderTest.PerformTestReally()
    Exception details:
    Message: The operation has timed out
    Type: System.Net.WebException
    Stack trace:
    at System.Net.HttpWebRequest.GetResponse()
    at Microsoft.Exchange.WebServices.Data.EwsHttpWebRequest.Microsoft.Exchange.WebServices.Data.IEwsHttpWebRequest.GetResponse()
    at Microsoft.Exchange.WebServices.Data.ServiceRequestBase.GetEwsHttpWebResponse(IEwsHttpWebRequest request)
    Elapsed Time: 100141 ms.
    Nothing I've attempted to do so far as had any meaningful impact, and I am fairly new to Exchange.
    Following the adice I've seen online so far, I've:
    I've made sure the auto discover in DNS points to the Exchange server.
    I've disable auto-discover on the client, manually adding accounts, tried using their FQDN, local IP, LAN IP.
    I've made exceptions to the proxie on the client.
    Just not sure where to look next?  Appreciate any advice out there.
    Thanks,
    Michael

    Hi,
    Before we go further, I'd like to confirm if your Outlook clients can work well when your Outlook MAC clients come across the issue.
    If the issue only happens on your Outlook MAC clients, we can check the IIS log and confirm if there is any error releted to EWS. And you can recreate your EWS virtual directory to have a test.
    Thanks, 
    Angela Shi
    TechNet Community Support

  • HT201413 one day i loggged on and all it said was acssecing itunes store but never got there. then a message came up saying "could not connect to itunes server. check your connection and try again later". what should i do?

    one day i loggged on and all it said was acssecing itunes store but never got there. then a message came up saying "could not connect to itunes server. check your connection and try again later". what should i do?

    With those symptoms, I'd try the following document:
    Apple software on Windows: May see performance issues and blank iTunes Store
    (If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

  • Can not connect to itunes server after installation

    I just got a laptop with Windows 8 and I am trying to install I-Tunes 11 to the new laptop.  It installs ok, but after you open I-tunes it does nothing... Will not connect to Itunes Store, search for music, check for updates.  I keep getting a cannot connect to itunes server check internet connection.  Internet connection is fine because I am posting the question from the latop.

    I am having the same Issues.

  • IMacs lose connection to windows server

    We have recently moved over to macs in the office, so previously we had 3 PC's all connected to a WD Sentinel server where we access large files between us rather than keeping information on the computer.
    We have slowly been moving over to iMacs but the problem is these lose connection to the server, so for example if we are transferring large image files, they will just stop, or if accessing catelogs on Lightroom that are stored on the server, we have to 'find missing folders'. This can happen every hour. The connection is also overall slower (for example loading previews/thumbnails) compared to the PC's, which arent even spec'd as high as the iMacs. It also has nothing to do with it going to sleep, it can happen in the middle of working.
    All iMacs are connected via ethernet as the PC's were. The WD is meant to be compatible with macs and pc's, which is why we bought it.
    Ideally I want to avoid having to splash out money on a Time Capsule and connect them all via thunderbolt, but wanted to check if this is my only option?

    I would guess the user's Windows account is corrupted. Since Error -36 is a read/write error, it could occur if the user's server account record is damaged. Since you can use this Mac to logon to other accounts, the Mac is probably fine. Since other Macs can still logon, the Windows server 2003 is fine. This points toward a corrupted account.
    I've experienced this phenomenon with Windows accounts and Windows PCs.
    A test would be to logon to this user's account from another machine on the network, either Mac or PC. Failure from another machine would point to corruption of that account on the Windows 2003 server. If corrupt, it will need to be deleted and re-created. Backup any server data for this account, since deleting the account will destroy any server data for this account.

  • Can't get latest version of itunes because won't connect to itunes server, can't get latest version of itunes because won't connect to itines server

    How can I get my computer to connect to itunes server when I already am online? Trying to download latest version to run recovery data program on my iphone...

    Try updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/

  • Can't connect to itunes server

    we downloaded an itunes software upgrade last week and since then cannot connect to the itunes server. Connection to the internet is fine though. We searched the entire apple website and found no help to our problem. Finding a phone number to call was a challenge to say the least. No 24/7 tech support. Does anyone know how to fix? Thanks.
    Sharon

    I too am having the same problem. I can access the Music Store, internet via IE, but can't update my iPod. The error message is "iTunes could not contact the ipod softare update server because you are not connected to the internet." But i am connected (see, i was able to post a reply - got to the internet somehow.
    Here's my diagnostics:
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    Hewlett-Packard HP Pavilion dv8000 (EU006UA#ABA)
    iTunes 7.5.0.20
    CD Driver 2.0.6.1
    CD Driver DLL 2.0.6.2
    Current user is an administrator.
    The current local date and time is 2007-12-21 11:48:40.
    Video Display Information:
    NVIDIA GeForce Go 7400
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {CA5AD91E-7757-4FEE-9B25-291A5E747189}
    Description: Intel(R) PRO/Wireless 3945ABG Network Connection - Packet Scheduler Miniport
    IP Address: 192.168.1.107
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.254
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.254
    Lease Obtained: Fri Dec 21 11:31:28 2007
    Lease Expires: Sat Dec 22 11:31:28 2007
    DNS Servers: 192.168.1.254
    192.168.1.254
    Adapter Name: {A7732329-D678-460E-A4FB-9BD8F7A99A70}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Sat Dec 22 11:31:28 2007
    Lease Expires: Sat Dec 22 11:31:28 2007
    DNS Servers:
    Active Connection: (none)
    Connected: No
    Online: No
    Using Modem: Yes
    Using LAN: No
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is off.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    ** CD/DVD Drive Tests **
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.0.6.1),
    F: HL-DT-ST DVDRAM GSA-4084N, Rev KQ09
    Drive is empty.
    ** iPod Connectivity Tests **
    iPodService 7.5.0.20 is currently running.
    iTunesHelper 7.5.0.20 is currently running.
    Apple Mobile Device 1.14.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
    Connected Device Information:
    JAKE'S I-PO (G:\), Fifth Generation iPod (iPod with video) running firmware version 1.2.1
    Serial Number: #############
    Bus Speed: 61440

  • Connection to iTunes server computer problem...

    My wi-fi network is running just fine but after the ATV is off and I go to use it again the next morning it will not connect to my server which is broadcasting the iTunes account.  I have to log onto my server and close and restart iTunes.  My server is set to never shut down and is set to awake from any sleep approx  30 minutes before I would usually use the ATV in the morning.  I am running OS Lion on all computers and OS Lion Server on a Mac Mini Server.  Once I restart iTunes every morning the connection and speed work great.  Has anyone experienced this problem or does anyone have a resoluiton or sugestion...help?
    My household is running...
    MacMini Server
    MacBookPro
    MacBook
    (2) Apple TV's 2nd generation
    (3) iPod Touches
    -Jake

    Jake,
    I have been experiencing the same issue.  If either my MBP goes to sleep or my ATV goes to sleep, then when I subsequently try to play content, the ATV says "There are no TV shows in this library".  To get things moving again, I can either restart iTunes or power cycle the ATV.
    Any suggestions on how to fix this would be very much appreciated.
    Cheers.

  • We constantly lose connection to the server

    We have an Leopard based Apple server and constantly lose connection.  Our wireless router is an AT&T.  We have no disruption to internet service.  Any ideas on how we can maintain connection?

    Hi Dragonflies77,
    If you are having issues with Mail on your iPhone, you may find the troubleshooting steps in the following article helpful:
    iOS: Troubleshooting Mail
    http://support.apple.com/kb/ts3899
    Regards,
    - Brenden

  • Mail continually loses connection with POP server

    I have Apple Mail configured to check two different POP accounts and one GMAIL account.  On one of the two POP accounts, and on the GMAIL account, there is generally no problem.  But for the other POP account, Mail continually loses the connection, such that often when I check Mail a popup box says:
    "Unable to Receive Mail
    There may be a problem with the mail server or network. Verify the settings for account “Ceccam” or try again.
    The server returned the error: The server “mail.ceccam.org.mx” cannot be contacted on port 110."
    If I open the connection doctor, it shows no connection with "Ceccam." Clicking "check again" does not help.
    The only thing that works, is to close and then re-open Mail, after which it successfully connects to "Ceccam" and manages to check the mail there several times, before losing the connection again, after which I need to close and re-open Mail again.  This is driving me crazy.
    I have both of my POP accounts configured the same way in Mail.  So why does Mail continually lose the connection to one of them, and never lose the connection to the other?
    Can anybody suggest how to solve this?
    Thank you.
    PS This problem only cropped up after I upgraded to Mavericks.

    The saga continues... my patience is getting very thin. I've spent hours trying to get this to work and am now naming the companies involved.
    I since the issue might be due to the SIM card, I went to an Orange (the service provider) in question to get a new SIM. They gave me a new one in 5 minutes. On putting in the phone, all appeared to work for a while (I could makeand receive calls), then the phone reported "Invalid SIM". It found the network again on a reboot, then a short while later the message Invalid SIM appeared again.
    A call to Orange said that the card had not been fully initialised. So I turn off the phone, Orange make some kind of tweak on their side, and tell me to turn on the phone again. It finds the network - but not for long, a couple of hours later, it reports "Invalid SIM" again.
    Another call to Orange, who tell me the phone may be defective, it cannot reliably read the SIM card. Normally they would replace the phone, but since I bought it from the The Phone House, it's not their responsibility. So the phone house directs me to Orange, and Orange directs me to an Apple store.
    Apple - you are my last hope.

  • Mac mail periodically stops connecting to imap server

    I have mail set up on both my iPhone and MacBook Air.  Everything works great with mail on the iPhone.  However, periodically throughout the day, Mac Mail decides to stop connecting to the imap server.  Quitting Mac Mail and restarting it corrects the problem.  It continues working for awhile but then stops at what seems to be random times.  It's quite frustrating.
    Any ideas how to correct the problem on the MacBook Air.  

    Mail troubleshooting - Yosemite
    Mail (Yosemite): If you can’t receive messages
    Mail (Yosemite): If you can’t send messages

  • Cannot connect to Itunes server after installing Itunes 7.5

    Help! After installing Itunes 7.5 I cannot connect to the Itunes store. I have a active internet connection but the error I get says the Network connection was refused. Anyone have any suggestions???

    I finally uninstalled 7.5 and reinstalled 7.4.3.1. After the first attempt to connect to the iTunes store I got the same error. I tried a 2nd time to connect to the store and this time it connected.
    7.5 is useless.

  • Itunes: can't connect to itunes server

    I have read numerous posts about this topic, and have tried various solutions which have worked for other people but none of the solutions have worked for me.  I have a macbook pro, and have updated my software, updated itunes to the latest version, and have a good internet connection.  I have checked my date and time.  It was initially set to automatic, and the time and date were correct with that setting.  As per other suggestions in other posts, I switched off the automatic date&time to see if it changed anything....no success.  This has been going on for months.  Anytime I want to download something from itunes I have to do it on another device (iphone, ipad)  Please help!

    Hey kelnol!
    The complete list of troubleshooting steps recommended by Apple for resolving this issue can be found below:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

  • Iphone 5 loses connectivity to exchange server

    I know this is pretty common with Exchange servers...any news/updates?  I have heard it is impossible to drop back to a previous version of IOS...like 6.1...too bad!

    Thanks James, however I have tried that numerous times. Even tried to restore the phone to factory settings however I am getting an error that prevents the restore. I'm starting to believe there is something wrong with the phone.

  • Client Macs lose connection to server after Sleep

    Ok, so my previous issues with disk I/O erroros with contacts/Mail etc appears to be resolved after I re-installed ML Server and ML clients on all my macs -- not entirely sure why but now I have new problem where client macs lose connection to the server after sleep
    So my current setup is as follows:
    Server Mac
    Mac Mini Server running ML 10.8.2 Server
    Client Macs
    2 x MBAs with 10.8.2 (Core2Duo & iCore5)
    1 x Mac Mini running 10.8.2 (Core2Due, 4GB 2.4 Ghz etc)
    Issue:
    If I leave the client Mini logged in say, as me and either the mini goes to sleep (or if I put it to sleep) and then I wake the mini up, I appear to lose connection to the server - so whilst I am still logged in as me, I've lost my connection to my home directory e.g. Doc/Music/Pics (I can see instantly my desktop picture defaults to ML galaxy picture, opposed to something I've chosen) folders are no longer present. So obviously as mailbox,iphoto & itunes libraries are missing, Mail, iPhoto & iTunes fail to operate and I my only course of action is to log out and log back in and everything is fine.
    I get the same issue - although not as frequent - on MBA's when you close it and results in having to log out and in again to resolve the issue. I also saw the same problem when it was running Lion as well.
    A couple of things to note:
      - Server Mini is never asleep and is running 24x7 (as its a media streamer as well)
      - Its only occured when in deep sleep -  so if I wake the mac up after a few seconds of sleep, its just fine but if say I leave it overnight and wake it in the morning, its no longer connected.
    Any pointers will be welcome and given that it appear to have occured on a client Mac with Lion as well, it would imply its an issue with the server rather the individual client Macs. Also note, I don;t recall the problem when running Lion Server.
    Thanks
    Rob

    Have you tried looking at the server logs, particularly the 'System' & 'Open Directory' log sets?
    Anything seen in there?
    Also logs on the client machines using the Console app. It's a bit tedious going though logs but they can be very illuminating.

Maybe you are looking for

  • Trouble with the 2006-06-28 updater also.

    This is my second ipod after my old one went dumb. Anyway, this is my second time updating my ipod and I updated the latest version of itunes. 6.0.5 and it works perfectly. I also downloaded the newest ipod updater. 2006-06-28. So, I plug my ipod in

  • WRVS4400N Drops connection

    I have a WRVS4400N v2 router updated to Firmware V2.0.2.1.  At random times (I haven't been able to find a consistent series of events leading up to the problem) the router will stop allowing connections to function.  Both wireless and wired connecti

  • Usage of Efxclipse Controls like FilterableTreeTable - Best practice?

    Hello all, what is best practice of using efxclipse controls? currently i have linked the needed jars from the eclipse plugins folder (i.e. efxclipse controls jar) to my project to use features like the FilterableTreeTable. But.. this can not be the

  • Restore appears every time I sknc I-pad & I-phone to my computer

    restore appears every time I sknc I-pad & I-phone to my computer

  • Cannot reconnect automatically to 802.1x network

    We are continuing to have a problem in my school with all the macs used by staff-about two dozen in all. I asked our pc network guy to compose the the question below. We cannot connect automatically to a hidden ssid or closed network. The closed netw