Idle RDP connections keep disconnecting?

My Windows Server 2012 R2 remote desktop users keep being disconnected from idle sessions. They get "Your Remote Desktop Services session ended because the remote computer didn't receive any input from you."
Can anyone tell me why? I've change the GPO settings at "Computer Configuration\Polices\Admin Templates\Windows Components\Remote Desktop Services\Remote Desktop Session Host\Session Time Limits" both for the computer and user level but I still
get this. For example I've even set "Set Time Limit for active but idle Remote desktop services sessions" to Enabled with the limit of "Never".
Does anyone know how do I stop this from happening?

Hi,
Thank you for your post in Windows Server Forum.
Please check that you have also applied setting under Collection properties, session tab For Idle Session limit. I checked in my environment with 1 minute and able to disconnect idle session and then applying “Never” then it’s never ending the RDS session.
For your reference, you can check the registry setting. When you will apply any group policy for idle session you can see the changes in registry.
Hope it helps!
Thanks,
Dharmesh

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Actually in Windows Server 2003, Windows Server 2008 and Windows Server 2008 R2, both
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In Windows Server 2008 -> Computer Configuration\Administrative Templates\Windows Components\Terminal Services\Terminal Server\Session Time Limits
In Windows Server 2008 R2 -> Computer Configuration\Administrative Templates\Windows Components\Remote Desktop Services\Remtoe Desktop Session Host\Session Time limits.
Generally, there are three ways to achieve that "kill disconnected connection after 1 hour, kill idle connection after 4 hours
a. Edit it via GUI.
b. Edit it via Group policy.
c. Edit it via registry.
Using the Group policy is the recommended way, if both set time limit for disconnect session
and set time limit for active but idle RDP session group policy have been applied successfully on the TS servers/RDS servers, then the registry
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Idle RDP connections keep disconnecting?

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