IDM issues--user get's 2 email at one time

Over the last 1 week, we have started observing new error with iDM access
Every time we provide IAS(application name) access to user thru iDM, user gets 2 emails… one which says that access is approved and then that it is denied.
This is causing quite a bit of confusion for users and iDM admin.
Please let us know if we need to raise ticket to reach out to iDM support team.
Edited by: 849873 on Apr 26, 2011 10:19 PM

It seems that notifications are being sent without checking whether the approver has approved or denied.. Please paste the part of code which sends notifications so that we can assist precisely.

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