IDoc Tracking: TIME LIMIT EXCEEDED

Hello!
We have about 15 different R/3 platforms connected to XI using the IDoc adapter. If I use the IDoc Tracking functionality in IDX5 it usually is working fine and the IDoc number in the receiving system and IDoc status are returned within seconds.
However, for one R/3 platform it was always taking about 30 minutes until the IDoc number and IDoc status were returned. The status bar displays that the IDOC_DATE_TIME_GET function module is executed.
Now it runs for over one hour until it stops with a TIME LIMIT EXCEEDED error message and no IDoc numbers and status is returned any more. What needs to be corrected to speed up IDoc tracking for this particular system?
Regards, Tanja

Not sure if this would help, but this link speaks of how to bypass time limit exceeded
http://www.erpgenie.com/abaptips/content/view/490/62/

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    HI,
    Check the below links may be useful
    https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/43e3b690-0201-0010-c582-deedc80fa6bb
    https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/f078394a-4469-2910-c4bf-853c75674694
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