IDS 4235 upgrade problem

hi,
i have IDS 4235 running ver 4.1(1)S47
i want to upgrade it to act as ips i have upgrdae file IPS-K9-maj-5.0-1-S149.rpm.pkg when i start upgrade process i strats copying file from ftp to ids then i got a message
Error: This hardware platform, , is not supported in version 5.x
is there any solution for this problem

Hi,
Logon to your sensor to CLI. Run show users all to see your users. If there is one with a Privilege of Service, logoff and login again with that user account. If a service account does not exist (only one allowed), create one with the following:
configure terminal
username service privilege service
Best of Luck.

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    Path:            /Applications/LaCie Backup.app/Contents/MacOS/LaCie Backup
    Identifier:      com.LaCie.LaCieBackup
    Version:         1.1.1 (1.1.1)
    Code Type:       X86 (Native)
    Parent Process:  launchd [576]
    Responsible:     LaCie Backup [8722]
    User ID:         503
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    Report Version:  11
    Anonymous UUID:  0F51A155-53D8-4CB0-2C88-08222B1BB6CA
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    -->
        __TEXT                 000000008fe89000-000000008febc000 [  204K] r-x/rwx SM=COW  /usr/lib/dyld
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    objc_msgSend() selector name: setCanCreateDirectories:
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   libobjc.A.dylib               0x933174b4 objc_msgSend + 36
    1   com.apple.AppKit               0x973844bf _NSNavCreateChooseFolderDialog + 506
    2   com.apple.NavigationServices   0x931e74ff NavCreateChooseFolderDialog + 84
    3   com.LaCie.LaCieBackup         0x0000ddc4 0x1000 + 52676
    4   com.LaCie.LaCieBackup         0x0001446b 0x1000 + 78955
    5   com.LaCie.LaCieBackup         0x0002743a 0x1000 + 156730
    6   com.LaCie.LaCieBackup         0x00063bfe 0x1000 + 404478
    7   com.LaCie.LaCieBackup         0x0006617e 0x1000 + 414078
    8   com.LaCie.LaCieBackup         0x0008d000 0x1000 + 573440
    9   com.LaCie.LaCieBackup         0x00051ede 0x1000 + 331486
    10  com.LaCie.LaCieBackup         0x0003f050 0x1000 + 254032
    11  com.LaCie.LaCieBackup         0x000402a9 0x1000 + 258729
    12  com.LaCie.LaCieBackup         0x00007ccb 0x1000 + 27851
    13  com.LaCie.LaCieBackup         0x000e86b3 0x1000 + 947891
    14  com.apple.HIToolbox           0x99d98d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    15  com.apple.HIToolbox           0x99bec34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
    16  com.apple.HIToolbox           0x99beb668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
    17  com.apple.HIToolbox           0x99bfe811 SendEventToEventTarget + 88
    18  com.LaCie.LaCieBackup         0x00058850 0x1000 + 358480
    19  com.apple.HIToolbox           0x99d98d89 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
    20  com.apple.HIToolbox           0x99bec34f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452
    21  com.apple.HIToolbox           0x99beb668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
    22  com.apple.HIToolbox           0x99bfe811 SendEventToEventTarget + 88
    23  com.apple.HIToolbox           0x99c1f962 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3046
    24  com.apple.HIToolbox           0x99bec795 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546
    25  com.apple.HIToolbox           0x99beb668 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386
    26  com.apple.HIToolbox           0x99bfe811 SendEventToEventTarget + 88
    27  com.LaCie.LaCieBackup         0x000e258d 0x1000 + 923021
    28  com.LaCie.LaCieBackup         0x001321b6 0x1000 + 1249718
    29  com.LaCie.LaCieBackup         0x00103e67 0x1000 + 1060455
    30  com.LaCie.LaCieBackup         0x00103dce 0x1000 + 1060302
    31  com.LaCie.LaCieBackup         0x0000b44d 0x1000 + 42061
    32  com.LaCie.LaCieBackup         0x00001c7a 0x1000 + 3194
    33  com.LaCie.LaCieBackup         0x00001b95 0x1000 + 2965
    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib         0x91149992 kevent64 + 10
    1   libdispatch.dylib             0x932fd899 _dispatch_mgr_invoke + 238
    2   libdispatch.dylib             0x932fd532 _dispatch_mgr_thread + 52
    Thread 2:
    0   libsystem_kernel.dylib         0x911496f2 getdirentriesattr + 10
    1   com.apple.CoreServices.CarbonCore 0x9af27e83 FSMount::getattrsbulk(void*, unsigned long, unsigned long*, unsigned long, unsigned long, FSAttributeInfo*, unsigned char*, unsigned char*) + 603
    2   com.apple.CoreServices.CarbonCore 0x9ae47970 PBGetCatalogInfoBulkSync + 1064
    3   com.apple.CoreServices.CarbonCore 0x9ae4750f FSGetCatalogInfoBulk + 60
    4   com.LaCie.LaCieBackup         0x0000e978 0x1000 + 55672
    5   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
    6   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
    7   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
    8   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
    9   com.LaCie.LaCieBackup         0x0000e8a2 0x1000 + 55458
    10  com.LaCie.LaCieBackup         0x0000ec22 0x1000 + 56354
    11  com.LaCie.LaCieBackup         0x0000a3c1 0x1000 + 37825
    12  com.LaCie.LaCieBackup         0x000943e1 0x1000 + 603105
    13  libsystem_pthread.dylib       0x98ae95fb _pthread_body + 144
    14  libsystem_pthread.dylib       0x98ae9485 _pthread_start + 130
    15  libsystem_pthread.dylib       0x98aeecf2 thread_start + 34
    Thread 3:
    0   libsystem_kernel.dylib         0x91149046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x98aeadcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib       0x98aeecce start_wqthread + 30
    Thread 4:
    0   libsystem_kernel.dylib         0x91149046 __workq_kernreturn + 10
    1   libsystem_pthread.dylib       0x98aeadcf _pthread_wqthread + 372
    2   libsystem_pthread.dylib       0x98aeecce start_wqthread + 30
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x0106f830  ebx: 0x973842d6  ecx: 0x975a8576  edx: 0x05c48155
      edi: 0x000406c4  esi: 0x57e58955  ebp: 0xbfffe838  esp: 0xbfffe734
       ss: 0x00000023  efl: 0x00010206  eip: 0x933174b4   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x17160c20
    Logical CPU:     2
    Error Code:      0x00000004
    Trap Number:     14
    Binary Images:
        0x1000 -   0x42bfd7 +com.LaCie.LaCieBackup (1.1.1 - 1.1.1) /Applications/LaCie Backup.app/Contents/MacOS/LaCie Backup
    0x38b5000 -  0x38c0ffa  com.apple.CommerceCore (1.0 - 42) <E59717F2-6770-3DBC-8510-F7AA61E60F57> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
    0x8be8000 -  0x8c0dff9  com.apple.framework.familycontrols (4.1 - 410) <A33A97EE-C735-38BA-9B49-5D78DAA3DEDA> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
    0x8fe89000 - 0x8febb417  dyld (239.4) <FF5ED937-CC28-3FEF-BCAF-750B1CDBAE36> /usr/lib/dyld
    0x90034000 - 0x90298ff7  com.apple.CoreData (107 - 481.3) <8EB45FB9-CF78-36E1-919C-E976AE4C8146> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x90299000 - 0x9029bfff  com.apple.securityhi (9.0 - 55005) <FD6FC95D-CBE2-329F-9ACB-AB3027CAAB6D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x9029c000 - 0x9029fffe  com.apple.LoginUICore (3.0 - 3.0) <6FE961A4-3C17-3004-B50B-FD78FDC28350> /System/Library/PrivateFrameworks/LoginUIKit.framework/Versions/A/Frameworks/Lo ginUICore.framework/Versions/A/LoginUICore
    0x902cd000 - 0x902eaffb  libresolv.9.dylib (54) <3EC12A7F-6BA1-3976-9F1F-6A4B76303028> /usr/lib/libresolv.9.dylib
    0x90c12000 - 0x90c3aff7  libRIP.A.dylib (599.25.10.1) <D33121E4-3FA6-3CC3-A36F-1C173A335E7F> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
    0x91075000 - 0x91075fff  com.apple.CoreServices (59 - 59) <06747539-5035-3307-8645-9BC4E7F89023> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x91076000 - 0x91082ffc  libkxld.dylib (2422.110.17) <FBC1725B-74D4-3DFC-954E-0628948C0781> /usr/lib/system/libkxld.dylib
    0x91083000 - 0x91091fff  libxar.1.dylib (202) <B73748D4-F830-3C71-98B3-7A3ABF5136FD> /usr/lib/libxar.1.dylib
    0x91131000 - 0x9114eff4  libsystem_kernel.dylib (2422.110.17) <BCE753BB-9F18-30CB-87BC-D960721254C1> /usr/lib/system/libsystem_kernel.dylib
    0x9114f000 - 0x91153ffa  libGIF.dylib (1043) <276F48A6-766B-3D40-85C4-C9E8E6051DF7> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x913c0000 - 0x916ebffe  com.apple.Foundation (6.9 - 1056.13) <C33A8984-7E97-36BE-B842-EE4FE35F53EA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x916ec000 - 0x91717ff5  com.apple.ChunkingLibrary (2.0 - 155.1) <50BBBBF8-F30B-39EA-A512-11A47F429F2C> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/Chunking Library
    0x9172f000 - 0x9178bffa  com.apple.print.framework.PrintCore (9.0 - 428) <3E248391-2669-328B-B84F-8763FE8E92BB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x9178c000 - 0x91823ff7  com.apple.ink.framework (10.9 - 207) <EF00BCCB-B270-3F3D-9424-EF5F4BC23E25> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x91a91000 - 0x91aadfff  libCRFSuite.dylib (34) <FFF76EBA-DF35-3A5F-857F-3F4B1C9F4C77> /usr/lib/libCRFSuite.dylib
    0x91aae000 - 0x91ac8ff7  com.apple.GenerationalStorage (2.0 - 160.3) <D39634C9-93BF-3C74-828B-4809EF895DA0> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/Gene rationalStorage
    0x91ac9000 - 0x91af8ff7  com.apple.framework.SystemAdministration (1.0 - 1.0) <1BD6205B-7C66-3B7B-AC8C-11BE34F7CF6B> /System/Library/PrivateFrameworks/SystemAdministration.framework/Versions/A/Sys temAdministration
    0x91af9000 - 0x91b6cfff  com.apple.SearchKit (1.4.0 - 1.4.0) <6F607AB6-7553-37BA-BEC5-98FD7C27FAD7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x91b70000 - 0x91bb2fff  libGLU.dylib (9.6.1) <0655104D-2F22-36CE-955B-52A533CA70D5> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x91bb3000 - 0x91ca7fff  libFontParser.dylib (111.1) <D8F9B2A4-41A6-3407-8D80-13A841F97BE5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x91cab000 - 0x91d35ff7  com.apple.CoreSymbolication (3.0.1 - 141.0.5) <A33D0598-8699-39AC-A1DD-37079F423269> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
    0x91d36000 - 0x91da4ffb  libType1Scaler.dylib (112.1) <8DF02425-1C46-3B86-9E02-71F8D13FF3B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib
    0x91da5000 - 0x91dd6ffb  com.apple.GSS (4.0 - 2.0) <145B389F-AC1E-3817-835D-8EA263E96EA5> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
    0x91e2b000 - 0x91e33fff  libcopyfile.dylib (103.92.1) <9B62DDFE-FEFD-31CA-989F-9BE0AB606C49> /usr/lib/system/libcopyfile.dylib
    0x9215c000 - 0x92174ff7  com.apple.CFOpenDirectory (10.9 - 173.90.1) <184471C6-C810-3346-B7C7-D86E695D0FA1> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
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    0x98ac9000 - 0x98ae2fff  com.apple.Kerberos (3.0 - 1) <91F17EB2-C70C-359C-B09D-96B52D2A9C9F> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x98ae8000 - 0x98aefffb  libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
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      Calls made by other processes targeting this process:
        task_for_pid: 20
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 6799542
        thread_create: 1
        thread_set_state: 0
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    ReadOnly portion of Libraries: Total=142.9M resident=39.5M(28%) swapped_out_or_unallocated=103.4M(72%)
    Writable regions: Total=107.7M written=9972K(9%) resident=13.7M(13%) swapped_out=428K(0%) unallocated=94.0M(87%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    ATS (font support)                 33.1M
    ATS (font support) (reserved)         4K        reserved VM address space (unallocated)
    CG backing stores                  1212K
    CG shared images                    212K
    Kernel Alloc Once                     4K
    MALLOC                             47.4M
    MALLOC (admin)                       48K
    Memory Tag 242                       12K
    Stack                              65.6M
    VM_ALLOCATE                        16.4M
    __DATA                             14.5M
    __IMAGE                             528K
    __IMPORT                             20K
    __LINKEDIT                         43.5M
    __OBJC                             1848K
    __PAGEZERO                            4K
    __TEXT                             99.4M
    __UNICODE                           544K
    mapped file                       171.6M
    shared memory                         4K
    ===========                      =======
    TOTAL                             495.9M
    TOTAL, minus reserved VM space    495.9M
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    Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.58f17
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    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x873E, 0x4C49464554494D454D454D4F52592E434F4D
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.6f1 14216, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-898
    USB Device: Hub
    USB Device: USB2.0 Hub
    USB Device: eLicenser
    USB Device: Internal Memory Card Reader
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
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    USB Device: IR Receiver
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