IDT High Definition cannot be installed

Hi, I just downloaded windows 8.1 last week and my audio is not working after that. I cannot installed IDT High Definition because it says "The hardware detected is not supported by this IDT software package. The install will be aborted." I called HP support but they couldn't fix it too. I have a feeling this notebook "Pavilion Sleekbook" is not compatible with windows 8.1 therefore I can't download the driver. If anyone had this problem and solved, please help me. I have spent nearly 1 week for this and no way out.

Hi,
What is the model/product of your Sleekbook ? My suggestion, uninstall audio driver and reboot the machine when connect to the internet. Hope it will find the right driver for you, otherwise please post back what is your machine. Please use the following instructions for find out the model/product of your machine:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00033108
Regards.
BH
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Cannot Install IDT High Definition Audio Codec

I have a HP ENVY 15-3090ca Notebook PC that will not download IDT High Definition Audio CODEC, it had it before, but I had to reinstall after a failure of recieving audio. When using my sound mixer it DID say it was coming from the IDT Audio CODEC, now i cannot successfully install it and can't recieve and audio until i do.
Product name: HP ENVY 15 Notebook PC
Product number: A7H00UAR#ABC
(Windows 8.1 x64)
This question was solved.
View Solution.

Hi,
The above link shows driver for Windows 8 only. Please try the following package for Windows 8.1:
http://ftp.hp.com/pub/softpaq/sp64501-65000/sp64878.exe
Regards.
BH
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L channel sound comes through both L and R speakers after installing IDT High Definition Audio Codec

I noticed a sound problem on my laptop. The R channel works as expected but the L channel is split between the L and R speakers. After checking several different possibilities I narrowed the problem down to the IDT High Definition Audio Codec that I downloaded from the HP driver support page for my notebook model and operating system.
I uninstalled the IDT High Definition Audio Codec and restarted. This forced Windows to resort to using its generic "HD Audio Device" default. When I did this the sound was equally split between the L and R speakers as I would expect - L channel 100% though L speaker, R channel 100% though R speaker. I then re-downloaded the IDT High Definition Audio Codec from HP (sp59654.exe), re-installed it, and restarted. Immediately the sound problem was back - while the R channel comes 100% though the R speaker, the L channel is split between L and R speakers.
Please note this has nothing to do with adjusting speaker "balance". Both L and R channel volumes were set to 100% while investigating this problem. It's definitely some sort of incompatibilty between the IDT High Definition Audio Codec and Windows 8 64-bit or the sound hardware in the HP Envy DV6.
Here are my details:
IDT High Definition Audio Codec
Publisher: IDT
Date: 8/19/2012
Version: 6.10.6425.0
Notebook
HP Envy DV6-7200
Windows 8 64-bit

Here is what I would recommend you trying. Go to device manager and uninstall the audio driver. Once it is uninstalled, go to the device manager toolbar and select "Scan for hardware changes". After it completes, reboot the computer. Once the computer is rebooted, test the audio and let me know if that helped.
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I installed a rcomended update of idt high definition audio codec and now my audio is dead

i installed a rcomended update of idt high definition audio codec and now my audio is dead

Hi,
Can you post back with the following.
1. The full Model No. and Product No. of the notebook - see Here for a guide on locating this information.
2. The full version of the operating system you are using ( ie Windows 7 64bit ).
Regards,
DP-K
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IDT High Definition Audio Codec Cannot Start Code 10

I accidentally turned off my HP dv6 in the middle of a security update. When I turned it back on all the audio, usb, bluetooth, and network drivers had failed. I, having no experience with this kind of issue, took it to the local laptop repair shop. They backed up my computer on their network and re-installed windows. When I picked it up the internet and the sound seemed to be working so I paid and left. After a few days of messing around on my computer I realized that Beats by DRE was nowhere to be found! I looked for the answer online and tried to download IDT high definition audio but I keep getting this error! I want beats by DRE back! What do I do?!
The Bluetooth doesn't work either - _ -

You can find drivers specific to your model by using the link at top of this page titled "Support" & then "Drivers".
You may want to order Recovery Media to restore the laptop back to factory settings since it appears the repair shop did not do a reinstall using your Recovery partition on hard drive which would have reinstalled Beats and other original drivers/software.
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System loses the IDT High Definition Audio CODEC Driver ver 6.10.6491.0 after some time

IDT High Definition Audio CODEC 6.10.6491.0 installed in our HP Envy Notebook - C8U19AV with Windows Pro 8.1 64 bit OS, the system will lose the driver. When I go into device manager it appears that the codecs are there but the driver for the audio just gets lost. We have to repeatedly uninstall all the audio components and then reinstall again. This has been the situation for some time. I cannot say for sure but I have reinstalled the driver twice now for my wife and she has done it a few times. We commonly use the laptop connected to an HP2710m display monitor with an HDMI cable. From time to time we plug in Bose headphones as well. The diver revision 6.10.6491.0 was again installed today after fully uninstalling the prior driver. The common signature is the sound does not work at some point and when I go in and check on the audio codec it will report no driver loaded. Any attempt to run the sp63407 install package without ripping out everything will result in the driver install failing as some of the prior files will has security that prevents the over write of the old files with the new ones.
I can seen no obvious reason for this laptop to repeatedly lose the driver. Once the reinstall is done the sound works again but it is a real bother to have to repeatedly reinstall the audio driver.

Hey purplefacemcgee,
With your issue being for Windows 7, and not for Windows 8.1, the troubleshooting steps will be a little bit different. I would first suggest reinstalling your original sound drivers. I have included the document 'Using Recovery Manager to Restore Software and Drivers (Windows 7)', please click on the option for Hardware Driver Reinstallation, and follow through the steps for reinstalling your original sound driver only.
Now once you have installed the original driver, you will need update your sound drivers. You can do both the Windows, and HP updates that are recommended for your notebook from the HP Support Assistant. I have included the document 'Using HP Support Assistant (Windows 7, Windows Vista)', Please click on the option for Maintaining your computer and installing the latest software updates. Pretty much once you do have the HP Support Assistant open click on Maintain, and then Software Updates. Please install all updates that are listed. After the updates have been installed, please restart your notebook, and test the sound.
If by chance you are still experiencing the same issue, I would suggest running the Microsoft Fix It tool for 'Automatically diagnose and fix Windows audio playback problems'. This tool will check the settings, drivers, and services to make sure that it is running correctly, and try to fix any issues. Please follow through these steps to run the tool, click on the green Run now button > click Save > open the download > click Run. What was the outcome of the tool, are you still experiencing the same issue with the sound?
If you are still experiencing the sound issue after the above troubleshooting steps, please let me know exactly what is happening with your sound. (ie, no sound, sound is choppy, or distorted). Does the sound issue occur in multiple programs, or just one? (ie. Windows Media Player, YouTube, or CD/DVD).
Looking forward to working with you!
I worked on behalf of HP

My Internal Microphone Array (IDT High Definition Audio Codec) is not working

Hi,
My Internal Microphone Array (IDT High Definition Audio Codec) is not working.
I cannot do Skype calls.
I have already tried everything but still I'm not able to fix the problem.
Could you please advice me what to do?
Could you please provide me with a link with the drivers I may need to reinstall.
My computer is HP, Windos 8.1, 64-bit operating system, Intel i-7 processor.
I would really appreciate your quick answer to resolve this issue.
Many thanks,
Antonio
This question was solved.
View Solution.

Hey,
Try installing this driver: IDT High-Definition (HD) Audio Driver
If that fails, try using the HP Recovery Manager to roll back to the factory installed driver.
Test after both. Let me know if either option worked.
I worked on behalf of HP.

IDT High Definition (HD) Audio Driver problem after windows 8.1 update 1.

Hello. I have HP Probook 4730s. After I installed Windows 8.1 update 1 the sound driver stopped working properly. When I want to play some music, video or even system sounds, sound appears after 1-2 minutes. At that time HDD usage is 100% cause of windows audio device graph isolation. I’ve installed that IDT High Definition (HD) Audio Driver from HP’s driver support site, but that’s not working. As I see in device manager driver’s release date is 24.10.2012. I think, it’s too old for Windows 8.1. Can you help me? Is there any other newer version of that sound driver? Also I’m sending two pictures where are HDD usage and driver release date.

Hello GDartsimelia,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that after you installed Windows 8.1 on your notebook computer, the sound driver stopped working properly, and I would be happy to guide you towards a resolution!
I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at:
http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-EliteBook/bd-p/bsc-274
I hope this helps!
Regards
MechPilot
I work on behalf of HP
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No Sound after updating IDT High Definition Audio Codec on my HP Pavilion dv6-6154tx laptop

I recently ran Advanced Driver Update to check and updated my audio driver (IDT High Definition Audio Codec) on my Windows 7 laptop. However, after the update, every time I boot up the computer, there is no audio output. I checked the volume control options and they are all fine, showing "all devices are playing sound". But there is no sound. Even the 'test sound' option does not play any audio, although the computer says that it is working fine. I read some posts on this forum and came across an answer - to uninstall the current driver from Device Manager, and manually install IDT HD Audio Driver for Windows. This works and I am able to get back the sound. However, I have to do this every time I start my computer after shutting it down, and this is proving cumbersome. Can somebody please help me with this and suggest a solution? Thanks.

Hi @Harkri ,
I have brought your issue to the appropriate team within HP. They will need to get information from you to look up your case details or serial number. Please look for a private message.
If you are unfamiliar with how the Forum's private message capability works, you can learn about it here
Regards,
George
I work for HP

HP Probook 4530s IDT High Definition Audio Codec Speakers

As the title states:
HP Probook 4530s
Windows 7 OS
IDT High Definition Audio Codec
The laptop quit playing through it's speakers, but will play through the headphone jacks when plugged in. Tolerated it for about 8 months now. Recently, while playing with it I noticed that if the System is set to headphones and you double click on the slider it begins to play through the laptop speakers for approximately 1 second. You have to keep double clicking to maintain sound through the speakers.
Now, when I go to Speakers/HP Properties it shows that the sound is to the bottom 3.5mm jack & front 3.5mm jack. This laptop has NO bottom 3.5mm jack on it, only the front 3.5mm jack.
I have tried uninstalling and reinstalling, looked for new drivers and thought about installing an old driver but not sure how far back to go. Any suggestions would be a great help here. If you need more info please let me know what you need and where to find it and I'll provide it. Now that I know the speakers actually do work, I'd love to be able to use them again.

Now to help out with troubleshooting this here is a pic and what I think is going on:
Notice that the jacks are allegedly on the bottom and front for the speakers, only issue is there is no jack on the bottom and the front jack is for the headphones. the 10-18-2012 update that HP is tossing around ignores the fact that there is no bottom jack for the HP 4530s, g7, pavilion and dv7. I've had all of these over the years. It seems someone wrote a driver that is one size fits all and totally missed that these speakers are located someplace else.
So the question is, how do we reassign the location so it puts sound to the speakers?

CP4 / Windows 7 / IDT High Definition Audio CODEC / No worky

Hi,
I just got a new laptop with Windows 7 which has a IDT High Definition Audio CODEC sound card.
I got Captivate 4 installed and seemly working great... UNTIL I go to record the voice over. It doesn't recognize my microphone. It's not that the sound quality is bad - it just doesn't record at all. No green or red appear when calibrating input.
I checked and set volume in the sound control panel and it works there.
I tried to record with Soundbooth and had the same problem. Doesn't recognize it. Tired all available drop downs, line in, microphone etc.
I'm not sure what to do next.
Anyone run into this before or have any ideas about how to solve this?
Many thanks,
Aimee

FYI - for others who may experience this problem with Win7
This problem was resolved by a combination of steps.
1) updating the driver on the sound card to a Win7 compatible
2) replacing the .dll file in the captivate installation folder (see http://blogs.adobe.com/captivate/2009/03/audio_play_back_and_usb_mic_is.html)
I thought the updated .dll file by now would be a part of the CP4 patch but it isn't - so if you experience this problem you need both apply the patch and replace the .dll file.
Thanks,
Aimee

Re: IDT High Definition Audio CODEC (NO SOUND PROBLEM) Options

I have been trying for 3 days to fix this issue & I even had Bicrosft tech support on line remote PC acces take control of my PC, and still can't get the sound to work!
Does any one know how to fix this issue? DEFINITIVELY?
IDT High Definition Audio CODEC (NO SOUND PROBLEM)
‎03-20-2013 05:24 AM
My PC info is:
Manufacture: Hewlett-Packard
Model: HP EliteBook 8460p
Rating: 5.3 Windows Experience Index
Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz 2.50GHz
Installed memory (RAM): 4.00 GB (2.98 GB usable)
System type: 64-bit Operating System
Pen and Touch: No Pen or Touch Input is available for this Display
Windows 7 Professional
Product ID: 00371-OEM-8992671-00008
Problem: I was watching a movie a night before, and I muted and forgot to turn off my laptop, today I found out the sound did not work, so I tried restarting and still no hope, i tried disabling and enabling the IDT High Definition Audio CODEC and still no hope, windows says that this device is working properly, but oviously its not I really need help, I dont know anything advanced about technology yet, so im helpless.
T
Re: IDT High Definition Audio CODEC (NO SOUND PROBLEM)
‎03-20-2013 05:28 AM
I also tried leaving the Laptop to cooldown for about 3 hours and still no sound.
DavidPK
Re: IDT High Definition Audio CODEC (NO SOUND PROBLEM)
s
‎03-20-2013 05:40 AM
Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
ftp://ftp.hp.com/pub/softpaq/sp59001-59500/sp59291.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow thisand then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Start the notebook and let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, right click the speaker icon in the Taskbar and select Playback Devices. Left click 'Speakers and Headphones' once to highlight it and then click the Set Default button - check if you now have audio.
Regards,
DP-K

Hello DesertWildcat,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you are having and issue with your HP EliteBook 8460p's audio not working. I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE.
I hope this helps. Thank you for posting on the HP Forums. Have a great day!
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Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Sound Playback Issue with IDT High Definition Audio Codec HP Pavilion dv6 Notebook PC

Since i bought this laptop, every time i use skype or the Windows Sound Recorder, i hear static that drastically increases in volume. Uninstalling the IDT High Definition Audio Codec prompts my computer to automatically install the driver again, this usually fixes the problem, but after restarting my laptop, the problem returns.
Does anyone know a permanent fix to this issue?
Product name: HP Pavilion dv6 Notebook PC
Product number: B3K22PA#ABG

Hi,
Please try:
(a) Uninstall IDT sound from Device Manager,
(b) Reboot the machine
(c) Download the following package and install again:
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55094.exe
(d) Reboot the machine.
Regards.
BH
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IDT High Definition Audio CODEC

Sound problem hp pavilion g series ,
mdel 1120 se
hardware id HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1668&REV_1001
HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1668
device discription IDT High Definition Audio CODEC
I installed all audio driver but all are not supported or encountered an error
some keys of key board are not working.
kindly help me

Hi,
Please try the following driver for "HP Pavilion g6-1120se":
http://ftp.hp.com/pub/softpaq/sp59001-59500/sp59154.exe
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

IDT High Definition Audio CODEC (NO SOUND PROBLEM) in HP Envy

My PC info is:
Manufacture: Hewlett-Packard
Model: HP Envy 14 Notebook pc
Rating: 5.4 Windows Experience Index
Processor: Intel(R) Core(TM) i7-2630M CPU @ 2.00GHz 2.00GHz
Installed memory (RAM): 8.00 GB
System type: 64-bit Operating System
Pen and Touch: No Pen or Touch Input is available for this Display
Windows 7 Home Premium
Product ID: 00359-OEM-8992687-00010
Problem: My computer's sound doesn't work. I tried restarting and still no hope, i tried disabling and enabling the IDT High Definition Audio CODEC and still no hope, windows says that this device is working properly. I even tried uninstalling and re-instaling the sound board, but i can't seem to fix the problem. Now the sound board shows in my device manager with a exclamation mark next to it and i cant even get it to show on the outgoing audio devices. Really could use some help with this problem.
Thanks

Here is a support document that might help:
http://support.hp.com/us-en/document/c01172503
I work on behalf of HP

IDT High Definition cannot be installed

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