IE 10 Installation Fails - Neutral package installation failed
IE 10 will not install in Windows 7 64 bit SP1
I go past the prompt that says "restarting programs". Then the installation fails. The updates are all up to the minute.
Please help me install IE 10
Here is the log. Same error in three tries. It gives the IE10 Failed to install message.
00:00.000: Started: 2013/02/27 (Y/M/D) 16:34:02.472 (local)
00:00.016: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.016: Command line: "C:\Users\Pats Workstation\Downloads\IE10-Windows6.1-x64-en-us.exe"
00:00.031: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.047: INFO: Previous version of Internet Explorer: 9.0.8112.16464
00:00.047: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.062: INFO: ...and 10.1.0.0...
00:00.062: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.062: INFO: iexplore.exe version check success. Install can proceed.
00:00.078: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.094: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.109: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.109: INFO: Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:00.499: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.515: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1A275.tmp\Spelling_en.msu.
00:00.515: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.530: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1A275.tmp\Hyphenation_en.msu.
00:00.546: INFO: Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:01.388: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
01:01.371: INFO: The no reboot policy and supplemental files failed to download correctly. Default installation files will be used. Wait return value was 0x00000102 (258) [The wait operation timed out. ]
01:01.402: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1A275.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1A275.tmp\HardwareBlockingList.xml"
01:01.496: INFO: Graphics Device Information: NVIDIA Quadro 600
01:01.496: INFO: Hardware support check succeeded. Installation will continue.
01:01.496: INFO: Windows 7 operating system detected.
01:01.511: INFO: Service pack major: 1
01:01.511: INFO: Service pack minor: 0
01:01.511: INFO: Service pack name: Service Pack 1
01:01.527: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
01:01.527: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18044 >= 6.1.7601.17727 (True)
01:01.542: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18015 >= 6.1.7601.17617 (True)
01:01.558: INFO: Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18015 >= 6.1.7601.17932 (True)
01:01.558: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
01:01.574: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
01:03.414: INFO: Waiting for 0 prerequisite downloads.
01:03.414: INFO: The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
01:03.446: INFO: No reboot logic message NrApiStart(0), lParam=0x031b1838 returned 0x00000000.
01:04.085: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
01:04.085: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
01:04.101: INFO: Installing with the extracted package. C:\Windows\TEMP\IE1A275.tmp\IE10-neutral.Extracted.cab
01:04.116: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1A275.tmp\IE10-neutral.Extracted.cab /quiet /norestart
01:18.796: INFO: Process exit code 0x000036B3 (14003) [The referenced assembly is not installed on your system. ]
01:18.796: ERROR: Neutral package installation failed (exit code = 0x000036b3 (14003)).
01:18.796: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
01:18.812: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:18.812: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:18.812: INFO: Waiting for Active Setup to complete.
01:18.812: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:23.819: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:28.827: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:33.850: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:38.873: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:43.912: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
02:36.578: INFO: Link clicked, opening URL in new window:'http://go.microsoft.com/fwlink/?LinkId=272316'
06:31.594: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
06:31.625: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1A275.tmp
06:31.656: INFO: Unable to remove directory C:\Windows\TEMP\IE1A275.tmp, marking for deletion on reboot.
06:31.672: INFO: Released Internet Explorer Installer Mutex
I can only install if I disconnect from the internet....... WHY???
I need to create a working package for SCCM but it keeps facking up!
Here's my log (If I am connected to the internet):
00:00.000: ====================================================================
00:00.000: Started: 2014/09/02 (Y/M/D) 16:44:10.176 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.000: Command line: "C:\Users\emkr\Desktop\IE10-Windows6.1-x64-en-us.exe"
00:00.000: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.000: INFO: Previous version of Internet Explorer: 8.0.7601.17514
00:00.000: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.015: INFO: ...and 10.1.0.0...
00:00.015: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.015: INFO: iexplore.exe version check success. Install can proceed.
00:00.015: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.015: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.015: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.031: INFO: Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:00.187: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.202: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1FC8.tmp\Spelling_en.msu.
00:00.202: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.218: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1FC8.tmp\Hyphenation_en.msu.
00:00.218: INFO: Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:00.639: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:01.357: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:01.419: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1FC8.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1FC8.tmp\IE10-support\HardwareBlockingList.xml"
00:01.497: INFO: Graphics Device Information: Intel(R) HD Graphics 4600
00:01.497: INFO: Hardware support check succeeded. Installation will continue.
00:01.497: INFO: Windows 7 operating system detected.
00:01.497: INFO: Service pack major: 1
00:01.497: INFO: Service pack minor: 0
00:01.497: INFO: Service pack name: Service Pack 1
00:01.513: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:01.513: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:01.513: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:01.513: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:01.528: INFO: Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18409 >= 6.1.7601.17932 (True)
00:01.544: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:01.544: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:13.244: INFO: Waiting for 0 prerequisite downloads.
00:13.291: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:13.322: INFO: No reboot logic message NrApiStart(0), lParam=0x032d28d8 returned 0x00000000.
00:14.102: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:14.102: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:14.118: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1FC8.tmp\IE10-neutral.Downloaded.cab
00:14.118: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1FC8.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
00:23.509: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
00:23.509: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
00:23.524: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:23.524: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:23.524: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:23.524: INFO: Waiting for Active Setup to complete.
00:23.524: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:28.532: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:33.524: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:38.532: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:43.539: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:48.563: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
03:52.254: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
03:52.285: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
03:52.301: INFO: SQM Upload returned 403
03:56.435: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1FC8.tmp
03:56.466: INFO: Unable to remove directory C:\Windows\TEMP\IE1FC8.tmp, marking for deletion on reboot.
03:56.466: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.000: Started: 2014/09/02 (Y/M/D) 16:48:12.132 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.000: Command line: "C:\Users\emkr\Desktop\IE10-Windows6.1-x64-en-us.exe"
00:00.016: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.016: INFO: Previous version of Internet Explorer: 8.0.7601.17514
00:00.016: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.016: INFO: ...and 10.1.0.0...
00:00.016: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.031: INFO: iexplore.exe version check success. Install can proceed.
00:00.031: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.031: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.031: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.031: INFO: Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:00.140: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.203: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1C12C.tmp\Spelling_en.msu.
00:00.203: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.218: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1C12C.tmp\Hyphenation_en.msu.
00:00.218: INFO: Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:00.640: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:01.232: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:01.295: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1C12C.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1C12C.tmp\IE10-support\HardwareBlockingList.xml"
00:01.357: INFO: Graphics Device Information: Intel(R) HD Graphics 4600
00:01.357: INFO: Hardware support check succeeded. Installation will continue.
00:01.357: INFO: Windows 7 operating system detected.
00:01.357: INFO: Service pack major: 1
00:01.373: INFO: Service pack minor: 0
00:01.373: INFO: Service pack name: Service Pack 1
00:01.373: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:01.373: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:01.388: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:01.388: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:01.388: INFO: Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18409 >= 6.1.7601.17932 (True)
00:01.388: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:01.404: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
03:58.666: INFO: Waiting for 0 prerequisite downloads.
03:58.697: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
03:58.728: INFO: No reboot logic message NrApiStart(0), lParam=0x006428d8 returned 0x00000000.
03:59.352: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
03:59.352: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
03:59.352: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1C12C.tmp\IE10-neutral.Downloaded.cab
03:59.368: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C12C.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
04:08.588: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
04:08.603: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
04:08.603: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
04:08.603: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
04:08.603: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
04:08.619: INFO: Waiting for Active Setup to complete.
04:08.619: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:13.627: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:18.619: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:23.626: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:28.634: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:33.704: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
04:35.716: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
04:35.732: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
04:35.732: INFO: SQM Upload returned 403
04:38.836: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1C12C.tmp
04:38.867: INFO: Unable to remove directory C:\Windows\TEMP\IE1C12C.tmp, marking for deletion on reboot.
04:38.883: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.000: Started: 2014/09/02 (Y/M/D) 16:59:11.347 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.000: Command line: "C:\Users\emkr\Desktop\IE10-Windows6.1-x64-en-us.exe"
00:00.016: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.016: INFO: Previous version of Internet Explorer: 8.0.7601.17514
00:00.016: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.016: INFO: ...and 10.1.0.0...
00:00.016: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.016: INFO: iexplore.exe version check success. Install can proceed.
00:00.016: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.016: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.016: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.031: INFO: Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:00.109: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.156: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1D049.tmp\Spelling_en.msu.
00:00.156: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.156: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1D049.tmp\Hyphenation_en.msu.
00:00.156: INFO: Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:00.577: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:15.694: ERROR: No reboot policy cab file was not downloaded correctly. Default installation files will be used. Error: 0x800c0005 (2148270085) [(null)]
00:15.725: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1D049.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1D049.tmp\HardwareBlockingList.xml"
00:15.772: INFO: Graphics Device Information: Intel(R) HD Graphics 4600
00:15.772: INFO: Hardware support check succeeded. Installation will continue.
00:15.772: INFO: Windows 7 operating system detected.
00:15.772: INFO: Service pack major: 1
00:15.787: INFO: Service pack minor: 0
00:15.787: INFO: Service pack name: Service Pack 1
00:15.787: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:15.787: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:15.787: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:15.787: INFO: Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18409 >= 6.1.7601.17932 (True)
00:15.803: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:15.803: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:17.378: INFO: Waiting for 0 prerequisite downloads.
00:17.378: INFO: The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:17.410: INFO: No reboot logic message NrApiStart(0), lParam=0x006928d8 returned 0x00000000.
00:18.034: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:18.049: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:18.049: INFO: Installing with the extracted package. C:\Windows\TEMP\IE1D049.tmp\IE10-neutral.Extracted.cab
00:18.049: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1D049.tmp\IE10-neutral.Extracted.cab /quiet /norestart
00:26.629: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
00:26.629: INFO: Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
00:26.629: INFO: Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE1D049.tmp\Spelling_en.msu
00:26.645: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1D049.tmp\Spelling_en\Windows6.2-KB2764916-x86.cab /quiet /norestart
00:48.251: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
00:48.267: INFO: Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE1D049.tmp\Hyphenation_en.msu
00:48.267: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1D049.tmp\Hyphenation_en\Windows6.2-KB2764913-x86.cab /quiet /norestart
01:11.870: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
01:11.870: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
01:11.885: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:11.885: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:11.885: INFO: Verifying that the Internet Explorer Optional Component is enabled.
01:18.406: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
01:18.422: INFO: Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
01:18.422: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:18.437: INFO: SQM Upload returned 403
01:21.495: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1D049.tmp
01:21.526: INFO: Unable to remove directory C:\Windows\TEMP\IE1D049.tmp, marking for deletion on reboot.
01:21.526: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.016: Started: 2014/09/02 (Y/M/D) 17:03:16.899 (local)
00:00.016: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.016: Command line: IE10-Windows6.1-x64-en-us.exe /update-no
00:00.016: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.016: INFO: Previous version of Internet Explorer: 8.0.7601.17514
00:00.016: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.016: INFO: ...and 10.1.0.0...
00:00.016: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.032: INFO: iexplore.exe version check success. Install can proceed.
00:00.032: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.032: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.032: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.032: INFO: Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:00.156: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.188: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE18F73.tmp\Spelling_en.msu.
00:00.203: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.203: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE18F73.tmp\Hyphenation_en.msu.
00:00.203: INFO: Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:00.640: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:00.687: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE18F73.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE18F73.tmp\HardwareBlockingList.xml"
00:00.734: INFO: Graphics Device Information: Intel(R) HD Graphics 4600
00:00.734: INFO: Hardware support check succeeded. Installation will continue.
00:00.749: INFO: Windows 7 operating system detected.
00:00.749: INFO: Service pack major: 1
00:00.749: INFO: Service pack minor: 0
00:00.749: INFO: Service pack name: Service Pack 1
00:00.749: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:00.749: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:00.765: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:00.765: INFO: Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18409 >= 6.1.7601.17932 (True)
00:00.765: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:00.765: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:02.403: INFO: Waiting for 0 prerequisite downloads.
00:02.418: INFO: The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:02.450: INFO: No reboot logic message NrApiStart(0), lParam=0x008928d0 returned 0x00000000.
00:03.120: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:03.136: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:03.136: INFO: Installing with the extracted package. C:\Windows\TEMP\IE18F73.tmp\IE10-neutral.Extracted.cab
00:03.136: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE18F73.tmp\IE10-neutral.Extracted.cab /quiet /norestart
00:11.701: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
00:11.701: INFO: Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
00:11.701: INFO: Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE18F73.tmp\Spelling_en.msu
00:11.716: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE18F73.tmp\Spelling_en\Windows6.2-KB2764916-x86.cab /quiet /norestart
00:18.471: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
00:18.471: INFO: Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE18F73.tmp\Hyphenation_en.msu
00:18.487: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE18F73.tmp\Hyphenation_en\Windows6.2-KB2764913-x86.cab /quiet /norestart
00:25.226: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
00:25.226: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
00:25.226: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:25.226: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:25.226: INFO: Verifying that the Internet Explorer Optional Component is enabled.
00:27.129: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:27.145: INFO: Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
00:27.145: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:27.160: INFO: SQM Upload returned 403
00:30.233: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE18F73.tmp
00:30.280: INFO: Unable to remove directory C:\Windows\TEMP\IE18F73.tmp, marking for deletion on reboot.
00:30.296: INFO: Rebooting computer...
00:30.311: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.016: Started: 2014/09/02 (Y/M/D) 17:12:57.796 (local)
00:00.016: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.016: Command line: "C:\Users\emkr\Downloads\IE10-Windows6.1-x64-en-us.exe"
00:00.016: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.016: INFO: Previous version of Internet Explorer: 8.0.7601.17514
00:00.031: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.031: INFO: ...and 10.1.0.0...
00:00.031: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.031: INFO: iexplore.exe version check success. Install can proceed.
00:00.031: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.031: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.047: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.047: INFO: Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:00.203: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.234: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1702F.tmp\Spelling_en.msu.
00:00.234: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.234: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1702F.tmp\Hyphenation_en.msu.
00:00.234: INFO: Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:00.671: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:01.248: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:01.311: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1702F.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1702F.tmp\IE10-support\HardwareBlockingList.xml"
00:01.373: INFO: Graphics Device Information: Intel(R) HD Graphics 4600
00:01.373: INFO: Hardware support check succeeded. Installation will continue.
00:01.389: INFO: Windows 7 operating system detected.
00:01.389: INFO: Service pack major: 1
00:01.389: INFO: Service pack minor: 0
00:01.389: INFO: Service pack name: Service Pack 1
00:01.389: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:01.389: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:01.404: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:01.404: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:01.404: INFO: Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18409 >= 6.1.7601.17932 (True)
00:01.420: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:01.420: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:03.557: INFO: Waiting for 0 prerequisite downloads.
00:04.462: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:04.493: INFO: No reboot logic message NrApiStart(0), lParam=0x001e10f8 returned 0x00000000.
00:05.226: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:05.226: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:05.226: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1702F.tmp\IE10-neutral.Downloaded.cab
00:05.226: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1702F.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
00:14.945: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
00:14.945: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
00:14.945: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:14.961: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:14.961: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:14.961: INFO: Waiting for Active Setup to complete.
00:14.961: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:19.968: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:24.960: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:29.968: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:34.976: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:39.999: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:41.949: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:41.964: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:41.964: INFO: SQM Upload returned 403
00:45.084: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1702F.tmp
00:45.131: INFO: Unable to remove directory C:\Windows\TEMP\IE1702F.tmp, marking for deletion on reboot.
00:45.131: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.000: Started: 2014/09/02 (Y/M/D) 17:17:57.281 (local)
00:00.015: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.015: Command line: "C:\IE10-Windows6.1-x64-en-us.exe"
00:00.015: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.015: INFO: Previous version of Internet Explorer: 8.0.7601.17514
00:00.015: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.015: INFO: ...and 10.1.0.0...
00:00.015: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.015: INFO: iexplore.exe version check success. Install can proceed.
00:00.015: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.031: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.031: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.031: INFO: Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:00.187: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.234: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE11F3.tmp\Spelling_en.msu.
00:00.234: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.249: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE11F3.tmp\Hyphenation_en.msu.
00:00.249: INFO: Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:00.671: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:01.232: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:01.295: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE11F3.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE11F3.tmp\IE10-support\HardwareBlockingList.xml"
00:01.341: INFO: Graphics Device Information: Intel(R) HD Graphics 4600
00:01.357: INFO: Hardware support check succeeded. Installation will continue.
00:01.357: INFO: Windows 7 operating system detected.
00:01.357: INFO: Service pack major: 1
00:01.357: INFO: Service pack minor: 0
00:01.357: INFO: Service pack name: Service Pack 1
00:01.357: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:01.357: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:01.373: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:01.373: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:01.373: INFO: Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18409 >= 6.1.7601.17932 (True)
00:01.373: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:01.388: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:05.569: INFO: Waiting for 0 prerequisite downloads.
00:05.616: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:05.632: INFO: No reboot logic message NrApiStart(0), lParam=0x02bd2898 returned 0x00000000.
00:06.271: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:06.271: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:06.271: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE11F3.tmp\IE10-neutral.Downloaded.cab
00:06.287: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE11F3.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
00:14.024: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
00:14.024: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
00:14.024: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:14.024: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:14.024: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:14.024: INFO: Waiting for Active Setup to complete.
00:14.040: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:19.032: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:24.040: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:29.047: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:34.039: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
00:39.109: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:41.746: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:41.746: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
00:41.746: INFO: SQM Upload returned 403
00:44.819: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE11F3.tmp
00:44.866: INFO: Unable to remove directory C:\Windows\TEMP\IE11F3.tmp, marking for deletion on reboot.
00:44.866: INFO: Released Internet Explorer Installer Mutex
Similar Messages
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Windows 7 64bits Installing Internet Explorer 11 ERROR Neutral package installation failed
Hi,
The laptop is running Windows 7 64bits with Internet Explorer 10 and the Windows automatic updates is turned on. The problem happens when the Windows keeps installing the Internet Explorer 11 every time between shutdown process. So I decided to download
IE11 offline installation and try to install from it but the problem doesn't solve, the installation still does not complete. I have tried to delete all files in the Windows temp folder and IE temp folder already but the problem still exist.
Below is the details from IE11_main.log file
00:00.000:
====================================================================
00:00.000: Started: 2014/05/26 (Y/M/D) 11:00:44.473 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.016: Command line: "C:\Users\TBG\Desktop\IE11-Windows6.1-x64-en-us.exe"
00:00.016: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.016: INFO: Previous version of Internet Explorer: 10.0.9200.16866
00:00.016: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.016: INFO: ...and 11.1.0.0...
00:00.016: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.016: INFO: iexplore.exe version check success. Install can proceed.
00:00.016: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.016: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.016: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.016: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.702: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.702: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE18CE4.tmp\Spelling_en.msu.
00:00.702: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.702: INFO: Extracted Hyphenation dictionary for en to
C:\Windows\TEMP\IE18CE4.tmp\Hyphenation_en.msu.
00:00.718: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:01.607: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:02.714: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded
and extracted for use.
00:02.730: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE18CE4.tmp\IE11-
SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE18CE4.tmp\IE11-support\HardwareBlockingList.xml"
00:02.870: INFO: Graphics Device Information: Intel(R) HD Graphics Family
00:02.870: INFO: Hardware support check succeeded. Installation will continue.
00:02.870: INFO: Windows 7 operating system detected.
00:02.886: INFO: Service pack major: 1
00:02.886: INFO: Service pack minor: 0
00:02.886: INFO: Service pack name: Service Pack 1
00:02.886: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >=
6.2.9200.16570 (True)
00:02.886: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll:
6.2.9200.16492 >= 6.2.9200.16426 (True)
00:02.886: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18409 >=
6.1.7601.17727 (True)
00:02.902: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll:
6.1.7601.18229 >= 6.1.7601.17617 (True)
00:02.902: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >=
6.1.7601.17888 (True)
00:02.902: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:02.902: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >=
6.1.7601.18010 (True)
00:02.902: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >=
6.1.7601.18254 (True)
00:02.917: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >=
6.1.7601.18247 (True)
00:07.597: INFO: Waiting for 0 prerequisite downloads.
01:37.423: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using
the downloaded package.
01:37.423: INFO: Waiting for 0 language pack downloads.
01:37.423: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
01:37.438: INFO: No reboot logic message NrApiStart(0), lParam=0x03771068 returned 0x00000000.
01:38.000: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
01:38.000: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
01:38.000: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE18CE4.tmp\IE11-
neutral.Downloaded.cab
01:38.000: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package
/packagepath:C:\Windows\TEMP\IE18CE4.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
02:20.619: INFO: Process exit code 0x80004005 (-2147467259) [Unspecified error ]
02:20.713: ERROR: Neutral package installation failed (exit code = 0x80004005 (2147500037)).
02:20.729: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
02:20.744: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
02:20.775: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
02:20.869: INFO: Waiting for Active Setup to complete.
02:20.963: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
02:32.694: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
02:32.741: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
02:32.756: INFO: SQM Upload returned 403
02:36.453: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE18CE4.tmp
02:36.531: INFO: Unable to remove directory C:\Windows\TEMP\IE18CE4.tmp, marking for deletion on reboot.
02:36.531: INFO: Released Internet Explorer Installer Mutex
Taweesak ArchawamaitreekoolDISM.log would make this clearer. And using ProcMon I suspect would really make it snap out at you. <eg>
C.f. (credit for a recent discovery)
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf?page=8&msgId=afe85da0-36e0-4160-860b-d2973e78c8b9
Unfortunately, since then others have quickly stuck a pin in this balloon, finding that it is just one more bump in the road, but at least working around this coding error should change your symptom.
Good luck
Robert Aldwinckle
Thank you very much.
I have tried to create a symbolic link as suggested on a forum but the problem still cannot be solved. The error message from IE11_main.log file is exactly the same as before.
For DISM.Log, here are the details from the started time of the installtion process
2014-05-29 16:53:55, Info DISM DISM.EXE: <----- Starting Dism.exe session ----->
2014-05-29 16:53:55, Info DISM DISM.EXE:
2014-05-29 16:53:55, Info DISM DISM.EXE: Host machine information: OS Version=6.1.7601, Running architecture=amd64, Number of processors=4
2014-05-29 16:53:55, Info DISM DISM.EXE: Executing command line: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1CA88.tmp\IE11-neutral.Downloaded.cab
/quiet /norestart
2014-05-29 16:53:55, Info DISM DISM Provider Store: PID=9144 Getting Provider FolderManager - CDISMProviderStore::GetProvider
2014-05-29 16:53:55, Info DISM DISM Provider Store: PID=9144 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:55, Info DISM DISM Provider Store: PID=9144 Loading Provider from location C:\Windows\System32\Dism\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:55, Info DISM DISM Provider Store: PID=9144 Connecting to the provider located at C:\Windows\System32\Dism\FolderProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:55, Info DISM DISM Provider Store: PID=9144 Getting Provider FolderManager - CDISMProviderStore::GetProvider
2014-05-29 16:53:55, Info DISM DISM Provider Store: PID=9144 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Manager: PID=9144 Successfully loaded the ImageSession at "C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583"
- CDISMManager::LoadImageSession
2014-05-29 16:53:58, Info DISM DISM Image Session: PID=8324 Instantiating the Provider Store. - CDISMImageSession::get_ProviderStore
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Initializing a provider store for the IMAGE session type. - CDISMProviderStore::Final_OnConnect
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\OSProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\OSProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:58, Info DISM DISM OS Provider: PID=8324 Defaulting SystemPath to C:\ - CDISMOSServiceManager::Final_OnConnect
2014-05-29 16:53:58, Info DISM DISM OS Provider: PID=8324 Defaulting Windows folder to C:\Windows - CDISMOSServiceManager::Final_OnConnect
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Attempting to initialize the logger from the Image Session. - CDISMProviderStore::Final_OnConnect
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\LogProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\LogProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Getting Provider OSServices - CDISMProviderStore::GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\PEProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Warning DISM DISM Provider Store: PID=8324 Failed to Load the provider: C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\PEProvider.dll.
- CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Failed to get and initialize the PE Provider. Continuing by assuming that it
is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Manager: PID=9144 Image session successfully loaded from the temporary location: C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583
- CDISMManager::CreateImageSession
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Getting Provider OSServices - CDISMProviderStore::GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info CSI 00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_OBJECT_PATH_NOT_FOUND
2014-05-29 16:53:58, Info CSI 00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_SUCCESS
2014-05-29 16:53:58, Info DISM DISM.EXE: Target image information: OS Version=6.1.7601.17592, Image architecture=amd64
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Getting the collection of providers from an image provider store type. - CDISMProviderStore::GetProviderCollection
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\CbsProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\CbsProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:58, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:58, Info CSI 00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_OBJECT_PATH_NOT_FOUND
2014-05-29 16:53:58, Info CSI 00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_SUCCESS
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Finished initializing the CbsConUI Handler. - CCbsConUIHandler::Initialize
2014-05-29 16:53:59, Info CSI 00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_OBJECT_PATH_NOT_FOUND
2014-05-29 16:53:59, Info CSI 00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_SUCCESS
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 CBS is being initialized for online use. More information about CBS actions can be
located at: %windir%\logs\cbs\cbs.log - CDISMPackageManager::Initialize
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\MsiProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\MsiProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\IntlProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\IntlProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\DmiProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\DmiProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info CSI 00000001 Shim considered [l:256{128}]"\??\C:\Windows\Servicing\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_OBJECT_PATH_NOT_FOUND
2014-05-29 16:53:59, Info CSI 00000002 Shim considered [l:250{125}]"\??\C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f\pkgmgr.exe"
: got STATUS_SUCCESS
2014-05-29 16:53:59, Info DISM DISM OS Provider: PID=8324 Successfully loaded the hive. - CDISMOSServiceManager::DetermineBootDrive
2014-05-29 16:53:59, Info DISM DISM Driver Manager: PID=8324 Further logs for driver related operations can be found in the target operating system
at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\UnattendProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\UnattendProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\SmiProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\SmiProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Loading Provider from location C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\TransmogProvider.dll
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Connecting to the provider located at C:\Users\TBG\AppData\Local\Temp\A444213B-3012-4ACB-9A8C-561F175FD583\TransmogProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Encountered a servicing provider, performing additional servicing initializations.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Getting Provider DISM Unattend Manager - CDISMProviderStore::GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
2014-05-29 16:53:59, Info DISM DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: OSServices
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: MsiManager
2014-05-29 16:53:59, Info DISM DISM.EXE: Succesfully registered commands for the provider: MsiManager.
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: IntlManager
2014-05-29 16:53:59, Info DISM DISM.EXE: Succesfully registered commands for the provider: IntlManager.
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: DriverManager
2014-05-29 16:53:59, Info DISM DISM.EXE: Succesfully registered commands for the provider: DriverManager.
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
2014-05-29 16:53:59, Info DISM DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: SmiManager
2014-05-29 16:53:59, Info DISM DISM.EXE: Attempting to add the commands from provider: Edition Manager
2014-05-29 16:53:59, Info DISM DISM Transmog Provider: PID=8324 Current image session is [ONLINE] - CTransmogManager::GetMode
2014-05-29 16:53:59, Info DISM DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
2014-05-29 16:53:59, Info DISM DISM Provider Store: PID=8324 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Processing the top level command token(add-package). - CPackageManagerCLIHandler::Private_ValidateCmdLine
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Encountered the option "packagepath" with value "C:\Windows\TEMP\IE1CA88.tmp\IE11-neutral.Downloaded.cab"
- CPackageManagerCLIHandler::Private_GetPackagesFromCommandLine
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Package Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~11.2.9600.16428
with CBS state 4(CbsInstallStateStaged) being mapped to dism state 3(DISM_INSTALL_STATE_STAGED) - CDISMPackage::LogInstallStateMapping
2014-05-29 16:53:59, Info DISM DISM Package Manager: PID=8324 Initiating Changes on Package with values: 4, 7 - CDISMPackage::Internal_ChangePackageState
2014-05-29 16:54:00, Info DISM PID=4640 Scratch directory set to 'C:\Users\TBG\AppData\Local\Temp\'. - CDISMManager::put_ScratchDir
2014-05-29 16:54:00, Info DISM PID=4640 Successfully loaded the ImageSession at "C:\Windows\System32\Dism" - CDISMManager::LoadImageSession
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Failed to get and initialize the PE Provider. Continuing by assuming that it
is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Manager: PID=4640 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Provider has previously been initialized. Returning the existing instance. -
CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM.EXE:
2014-05-29 16:54:00, Info DISM DISM.EXE: <----- Starting Dism.exe session ----->
2014-05-29 16:54:00, Info DISM DISM.EXE:
2014-05-29 16:54:00, Info DISM DISM.EXE: Host machine information: OS Version=6.1.7601, Running architecture=amd64, Number of processors=4
2014-05-29 16:54:00, Info DISM DISM.EXE: Executing command line: c:\windows\sysnative\dism.exe
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Getting the collection of providers from a local provider store type. - CDISMProviderStore::GetProviderCollection
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Loading Provider from location C:\Windows\System32\Dism\WimProvider.dll - CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Connecting to the provider located at C:\Windows\System32\Dism\WimProvider.dll. -
CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Loading Provider from location C:\Windows\System32\Dism\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Connecting to the provider located at C:\Windows\System32\Dism\FolderProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Provider has not previously been encountered. Attempting to initialize the provider.
- CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Loading Provider from location C:\Windows\System32\Dism\CompatProvider.dll - CDISMProviderStore::Internal_GetProvider
2014-05-29 16:54:00, Info DISM DISM Provider Store: PID=4640 Connecting to the provider located at C:\Windows\System32\Dism\CompatProvider.dll.
- CDISMProviderStore::Internal_LoadProvider
2014-05-29 16:54:00, Info DISM DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
2014-05-29 16:54:00, Info DISM DISM.EXE: Attempting to add the commands from provider: WimManager
2014-05-29 16:54:00, Info DISM DISM.EXE: Getting the help information collection for the provider: WimManager.
2014-05-29 16:54:00, Info DISM DISM.EXE: Registering information from the help collection from provider: WimManager.
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(wimcommands) and category(localtoplevelhelp) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(cleanup-wim) and category(wimcommands) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(remount-wim) and category(wimcommands) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(mount-wim) and category(wimcommands) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(unmount-wim) and category(wimcommands) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(commit-wim) and category(wimcommands) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(get-wiminfo) and category(wimcommands) for the provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Succesfully registered the Help Item with topic(get-mountedwiminfo) and category(wimcommands) for the
provider(WimManager).
2014-05-29 16:54:00, Info DISM DISM.EXE: Attempting to add the commands from provider: FolderManager
2014-05-29 16:54:00, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
2014-05-29 16:54:00, Info DISM DISM.EXE: Attempting to add the commands from provider: Compatibility Manager
2014-05-29 16:54:00, Info DISM DISM.EXE: Getting the help information collection for the provider: Compatibility Manager.
2014-05-29 16:54:00, Info DISM DISM.EXE: Image session has been closed. Reboot required=no.
2014-05-29 16:54:00, Info DISM DISM.EXE:
2014-05-29 16:54:00, Info DISM DISM.EXE: <----- Ending Dism.exe session ----->
Taweesak Archawamaitreekool -
IE 10 and 11 error install failure ERROR: "Neutral package installation failed"
This is a 2008 R2 physical server with all available patches installed and SFC recently run.
00:00.000: ====================================================================
00:00.000: Started: 2014/01/16 (Y/M/D) 11:52:19.750 (local)
00:00.000: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.016: Command line: "C:\Users\{user}\Desktop\IE11-Windows6.1-x64-en-us.exe"
00:00.016: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.016: INFO: Previous version of Internet Explorer: 9.0.8112.16526
00:00.016: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.016: INFO: ...and 11.1.0.0...
00:00.016: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.016: INFO: iexplore.exe version check success. Install can proceed.
00:00.016: INFO: Operating System: Windows Server: 6.1.7601 (Service Pack 1)
00:00.016: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.016: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.016: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.219: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.546: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE182A.tmp\Spelling_en.msu.
00:00.546: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.562: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE182A.tmp\Hyphenation_en.msu.
00:00.562: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:01.467: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:01.810: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:01.826: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE182A.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE182A.tmp\IE11-support\HardwareBlockingList.xml"
00:01.919: INFO: Hardware support check succeeded. Installation will continue.
00:01.919: INFO: Windows 7 operating system detected.
00:01.919: INFO: Service pack major: 1
00:01.919: INFO: Service pack minor: 0
00:01.919: INFO: Service pack name: Service Pack 1
00:01.935: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:01.935: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:01.935: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:01.966: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:01.966: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:01.966: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:01.966: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:01.982: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:02.013: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:54.258: INFO: Waiting for 0 prerequisite downloads.
00:54.258: INFO: The neutral pack was not successfully downloaded from the internet. Installation will continue using the extracted package.
00:54.258: INFO: Waiting for 0 language pack downloads.
00:54.258: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:54.273: INFO: No reboot logic message NrApiStart(0), lParam=0x002a2778 returned 0x00000000.
00:54.492: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:54.492: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:54.492: INFO: Installing with the extracted package. C:\Windows\TEMP\IE182A.tmp\IE11-neutral.Extracted.cab
00:54.492: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE182A.tmp\IE11-neutral.Extracted.cab /quiet /norestart
01:21.792: INFO: Process exit code 0x00000002 (2) [The system cannot find the file specified. ]
01:21.792: ERROR: Neutral package installation failed (exit code = 0x00000002 (2)).
01:21.792: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
01:21.792: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:21.807: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:21.807: INFO: Waiting for Active Setup to complete.
01:21.807: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:26.815: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:31.823: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:37.298: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:42.306: INFO: Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
01:47.314: INFO: Waiting for Active Setup to complete. ({A509B1A7-37EF-4b3f-8CFC-4F3A74704073})PS C:\Windows> DIR -FILTER vbscript.DLL -RECURSE -NAME | get-item | select -expandproperty VersionInfo | sort-object FileVersion, FileName | ft File
Version, FileName -Autosize
FileVersion FileName
5.8.7601.16978 C:\Windows\System32\vbscript.dll
5.8.7601.16978 C:\Windows\SysWOW64\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.16385_none_a44ef4f6479809f0\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7601.17514_none_a68008be44868d8a\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16450_none_bcd6d18300a40070\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16455_none_bcdbd2f5009f7f23\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16476_none_bcc7336700aed05c\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16526_none_bcfd44e9008641ce\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20562_none_bd579ef619c7eed9\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20586_none_bd46004619d48c17\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\amd64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20637_none_bd7d121219ab16e0\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7600.16385_none_aea39f487bf8cbeb\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_6.1.7601.17514_none_b0d4b31078e74f85\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16450_none_c72b7bd53504c26b\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16455_none_c7307d473500411e\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16476_none_c71bddb9350f9257\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.16526_none_c751ef3b34e703c9\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20562_none_c7ac49484e28b0d4\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20586_none_c79aaa984e354e12\vbscript.dll
5.8.7601.16978 C:\Windows\winsxs\wow64_microsoft-windows-scripting-vbscript_31bf3856ad364e35_9.4.8112.20637_none_c7d1bc644e0bd8db\vbscript.dll
PS C:\Windows> get-item -path ".\SysWOW64\vbscript.dll" | fl *
PSPath : Microsoft.PowerShell.Core\FileSystem::C:\Windows\SysWOW64\vbscript.dll
PSParentPath : Microsoft.PowerShell.Core\FileSystem::C:\Windows\SysWOW64
PSChildName : vbscript.dll
PSDrive : C
PSProvider : Microsoft.PowerShell.Core\FileSystem
PSIsContainer : False
VersionInfo : File: C:\Windows\SysWOW64\vbscript.dll
InternalName: vbscript.dll
OriginalFilename: vbscript.dll.mui
FileVersion: 5.8.7601.16978
FileDescription: Microsoft r VBScript
Product: Microsoft r VBScript
ProductVersion: 5.8.7601.16978
Debug: False
Patched: False
PreRelease: False
PrivateBuild: False
SpecialBuild: False
Language: English (United States)
BaseName : vbscript
Mode : -a---
Name : vbscript.dll
Length : 420864
DirectoryName : C:\Windows\SysWOW64
Directory : C:\Windows\SysWOW64
IsReadOnly : False
Exists : True
FullName : C:\Windows\SysWOW64\vbscript.dll
Extension : .dll
CreationTime : 1/15/2014 2:37:08 PM
CreationTimeUtc : 1/15/2014 7:37:08 PM
LastAccessTime : 1/15/2014 2:37:08 PM
LastAccessTimeUtc : 1/15/2014 7:37:08 PM
LastWriteTime : 11/14/2013 5:38:16 PM
LastWriteTimeUtc : 11/14/2013 10:38:16 PM
Attributes : Archive -
IE 11 ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
Below is the log.
00:00.000: ====================================================================
00:00.063: Started: 2014/05/29 (Y/M/D) 16:48:19.266 (local)
00:00.094: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.125: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.156: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.203: INFO: Previous version of Internet Explorer: 8.0.7601.17514
00:00.234: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.266: INFO: ...and 11.1.0.0...
00:00.297: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.312: INFO: iexplore.exe version check success. Install can proceed.
00:00.328: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.344: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.359: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.390: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.671: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.780: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1299F.tmp\Spelling_en.msu.
00:00.796: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.812: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en.msu.
00:00.843: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:03.276: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:03.323: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1299F.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1299F.tmp\IE11-support\HardwareBlockingList.xml"
00:03.573: INFO: Hardware support check succeeded. Installation will continue.
00:03.588: INFO: Windows 7 operating system detected.
00:03.604: INFO: Service pack major: 1
00:03.620: INFO: Service pack minor: 0
00:03.635: INFO: Service pack name: Service Pack 1
00:03.713: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:03.869: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll. The file does not exist.
00:03.900: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.17514 >= 6.1.7601.17727 (False)
00:03.932: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7600.16385 >= 6.1.7601.17617 (False)
00:03.963: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.17514 >= 6.1.7601.17888 (False)
00:03.978: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:04.010: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.17514 >= 6.1.7601.18010 (False)
00:04.056: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.17514 >= 6.1.7601.18254 (False)
00:04.119: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7600.16385 >= 6.1.7601.18247 (False)
00:07.052: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab
00:07.083: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab
00:07.114: INFO: A local copy of the KB2834140 installation package has been copied to KB2834140_amd64.MSU.
00:07.130: INFO: IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab
00:07.145: INFO: IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab
00:07.176: INFO: A local copy of the KB2670838 installation package has been copied to KB2670838_amd64.CAB.
00:07.192: INFO: IE Setup prerequisite package for KB2639308 included: C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab
00:07.223: INFO: IE Setup prerequisite package for KB2639308 included: C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab
00:07.239: INFO: A local copy of the KB2639308 installation package has been copied to KB2639308_amd64.CAB.
00:07.270: INFO: IE Setup prerequisite package for KB2533623 included: C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab
00:07.286: INFO: IE Setup prerequisite package for KB2533623 included: C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab
00:07.317: INFO: A local copy of the KB2533623 installation package has been copied to KB2533623_amd64.MSU.
00:07.348: INFO: IE Setup prerequisite package for KB2731771 included: C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab
00:07.364: INFO: IE Setup prerequisite package for KB2731771 included: C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab
00:07.395: INFO: A local copy of the KB2731771 installation package has been copied to KB2731771_amd64.CAB.
00:07.410: INFO: IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab
00:07.442: INFO: IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab
00:07.473: INFO: A local copy of the KB2729094 installation package has been copied to KB2729094_amd64.MSU.
00:07.488: INFO: IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab
00:07.520: INFO: IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab
00:07.535: INFO: A local copy of the KB2786081 installation package has been copied to KB2786081_amd64.CAB.
00:07.566: INFO: IE Setup prerequisite package for KB2888049 included: C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab
00:07.613: INFO: IE Setup prerequisite package for KB2888049 included: C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab
00:07.629: INFO: A local copy of the KB2888049 installation package has been copied to KB2888049_amd64.MSU.
00:07.691: INFO: IE Setup prerequisite package for KB2882822 included: C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab
00:07.800: INFO: IE Setup prerequisite package for KB2882822 included: C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab
00:07.832: INFO: A local copy of the KB2882822 installation package has been copied to KB2882822_amd64.MSU.
00:07.863: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab
00:07.894: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab
00:08.066: INFO: Waiting for 9 prerequisite downloads.
00:08.081: INFO: Prerequisite download processes have completed. Starting Installation of 9 prerequisites.
00:08.128: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab /quiet /norestart
00:38.049: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
00:38.080: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab /quiet /norestart
02:22.117: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
02:22.164: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab /quiet /norestart
02:59.199: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
02:59.230: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab /quiet /norestart
03:38.074: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
03:38.121: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab /quiet /norestart
04:24.765: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
04:24.796: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab /quiet /norestart
04:56.652: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
04:56.683: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab /quiet /norestart
05:01.972: INFO: Process exit code 0x00000000 (0) [The operation completed successfully. ]
05:02.003: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab /quiet /norestart
05:38.164: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
05:38.179: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab /quiet /norestart
06:22.702: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
06:22.749: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
06:22.780: INFO: Waiting for 0 language pack downloads.
06:22.796: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
06:23.030: INFO: No reboot logic message NrApiStart(0), lParam=0x000227e8 returned 0x00000000.
06:24.184: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
06:24.200: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
06:24.231: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1299F.tmp\IE11-neutral.Downloaded.cab
06:24.246: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
07:49.860: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
07:49.922: INFO: Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
07:49.953: INFO: Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE1299F.tmp\Spelling_en.msu
07:50.031: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\Spelling_en\Windows6.3-KB2849696-x86.cab /quiet /norestart
08:41.933: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
08:41.964: INFO: Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en.msu
08:42.042: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en\Windows6.3-KB2849697-x86.cab /quiet /norestart
09:32.758: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
09:32.789: INFO: Preparing to install IE-Spelling-en.cab using C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab
09:32.820: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab /quiet /norestart
09:49.372: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
09:49.388: INFO: Preparing to install IE-Hyphenation-en.cab using C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab
09:49.419: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab /quiet /norestart
10:05.565: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
10:05.581: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
10:05.596: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
10:05.752: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
10:05.799: INFO: Verifying that the Internet Explorer Optional Component is enabled.
10:05.893: INFO: Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
10:05.986: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1299F.tmp
10:06.033: INFO: Unable to remove directory C:\Windows\TEMP\IE1299F.tmp, marking for deletion on reboot.
10:06.095: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.047: Started: 2015/04/08 (Y/M/D) 16:31:22.090 (local)
00:00.063: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.078: Command line: "C:\Windows\ccmcache\8\IE11-Windows6.1-x64-en-us.exe" /passive /quiet /norestart
00:00.094: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.125: INFO: Previous version of Internet Explorer: 8.0.7601.18404
00:00.141: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.156: INFO: ...and 11.1.0.0...
00:00.172: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.203: INFO: iexplore.exe version check success. Install can proceed.
00:00.250: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.297: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.312: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.328: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.702: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.936: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AD8.tmp\Spelling_en.msu.
00:01.092: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.155: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AD8.tmp\Hyphenation_en.msu.
00:01.233: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:02.184: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:05.632: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:05.663: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1AD8.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AD8.tmp\IE11-support\HardwareBlockingList.xml"
00:06.162: INFO: Graphics Device Information: Intel(R) HD Graphics 4000
00:06.178: INFO: Hardware support check succeeded. Installation will continue.
00:06.194: INFO: Windows 7 operating system detected.
00:06.225: INFO: Service pack major: 1
00:06.240: INFO: Service pack minor: 0
00:06.256: INFO: Service pack name: Service Pack 1
00:06.443: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:06.490: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:06.537: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
00:06.615: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:06.662: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:06.677: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:06.693: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:06.833: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:06.974: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:33.509: INFO: Waiting for 0 prerequisite downloads.
03:00.993: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
03:01.180: INFO: Waiting for 0 language pack downloads.
03:01.195: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
03:01.273: INFO: No reboot logic message NrApiStart(0), lParam=0x00531188 returned 0x00000000.
03:02.412: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
03:02.459: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
03:02.475: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1AD8.tmp\IE11-neutral.Downloaded.cab
03:02.521: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AD8.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
03:29.556: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
03:29.619: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
03:29.634: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
03:29.650: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
03:29.759: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
03:29.775: INFO: Waiting for Active Setup to complete.
03:29.806: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
03:29.837: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
03:29.853: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
03:29.900: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1AD8.tmp
03:29.962: INFO: Unable to remove directory C:\Windows\TEMP\IE1AD8.tmp, marking for deletion on reboot.
03:30.040: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.109: Started: 2015/04/08 (Y/M/D) 16:52:25.541 (local)
00:00.156: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.219: Command line: "C:\Windows\ccmcache\8\IE11-Windows6.1-x64-en-us.exe" /passive /quiet /norestart
00:00.328: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.375: INFO: Previous version of Internet Explorer: 8.0.7601.18404
00:00.421: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.484: INFO: ...and 11.1.0.0...
00:00.546: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.640: INFO: iexplore.exe version check success. Install can proceed.
00:00.718: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.796: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.874: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.936: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:03.916: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:03.994: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1C0CE.tmp\Spelling_en.msu.
00:04.010: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:04.041: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1C0CE.tmp\Hyphenation_en.msu.
00:04.056: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:04.883: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:06.272: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:06.412: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1C0CE.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1C0CE.tmp\IE11-support\HardwareBlockingList.xml"
00:07.052: INFO: Graphics Device Information: Intel(R) HD Graphics 4000
00:07.067: INFO: Hardware support check succeeded. Installation will continue.
00:07.083: INFO: Windows 7 operating system detected.
00:07.098: INFO: Service pack major: 1
00:07.114: INFO: Service pack minor: 0
00:07.145: INFO: Service pack name: Service Pack 1
00:07.176: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:07.208: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:07.223: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
00:07.254: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:07.301: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:07.317: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:07.332: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:07.410: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:07.473: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:30.140: INFO: Waiting for 0 prerequisite downloads.
00:32.277: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:32.339: INFO: Waiting for 0 language pack downloads.
00:32.355: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:32.417: INFO: No reboot logic message NrApiStart(0), lParam=0x00351188 returned 0x00000000.
00:33.119: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:33.197: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:33.213: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1C0CE.tmp\IE11-neutral.Downloaded.cab
00:33.244: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C0CE.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
00:52.370: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
00:52.401: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
00:52.417: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:52.463: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:52.573: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:52.744: INFO: Waiting for Active Setup to complete.
00:52.900: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:53.009: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:53.072: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:53.150: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1C0CE.tmp
00:53.290: INFO: Unable to remove directory C:\Windows\TEMP\IE1C0CE.tmp, marking for deletion on reboot.
00:53.353: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.031: Started: 2015/04/08 (Y/M/D) 17:01:40.023 (local)
00:00.062: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.093: Command line: IE11-Windows6.1-x64-en-us.exe
00:00.109: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.140: INFO: Previous version of Internet Explorer: 8.0.7601.18404
00:00.171: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.218: INFO: ...and 11.1.0.0...
00:00.249: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.280: INFO: iexplore.exe version check success. Install can proceed.
00:00.296: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.312: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.343: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.358: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.826: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.889: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AF41.tmp\Spelling_en.msu.
00:00.951: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.982: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AF41.tmp\Hyphenation_en.msu.
00:01.014: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:02.199: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:03.837: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:04.258: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1AF41.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AF41.tmp\IE11-support\HardwareBlockingList.xml"
00:05.335: INFO: Graphics Device Information: Intel(R) HD Graphics 4000
00:05.351: INFO: Hardware support check succeeded. Installation will continue.
00:05.382: INFO: Windows 7 operating system detected.
00:05.413: INFO: Service pack major: 1
00:05.475: INFO: Service pack minor: 0
00:05.507: INFO: Service pack name: Service Pack 1
00:05.663: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:05.694: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:05.741: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
00:05.803: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:05.850: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:05.865: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:05.897: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:06.037: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:06.146: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:31.699: INFO: Waiting for 0 prerequisite downloads.
02:45.501: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
02:45.548: INFO: Waiting for 0 language pack downloads.
02:45.579: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
02:45.642: INFO: No reboot logic message NrApiStart(0), lParam=0x003d2b10 returned 0x00000000.
02:46.921: INFO: No reboot logic message NrApiScan(1), lParam=0x80070005 returned 0x00000000.
02:46.999: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
02:47.030: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1AF41.tmp\IE11-neutral.Downloaded.cab
02:47.061: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AF41.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
03:06.842: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
03:06.858: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
03:06.889: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
03:07.092: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
03:07.653: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
03:07.778: INFO: Waiting for Active Setup to complete.
03:07.981: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
03:14.705: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
03:14.767: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1AF41.tmp
03:14.861: INFO: Unable to remove directory C:\Windows\TEMP\IE1AF41.tmp, marking for deletion on reboot.
03:14.923: INFO: Released Internet Explorer Installer MutexHi，
We hope your issue has been resolved, if you've found solution by yourself. We would appreciate it if you could share with us and we will mark it as answer.
I am looking to your log find that it's trying to launch DISM from c:\windows\SysNative. You might try build a symbolic link from c:\windows\system32 (where DISM lives) to the non-existent path c:\windows\SysNative. Then check the issue again.
To build a symbolic link, try workaround as Brian's reply to this thread.
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf?page=8&msgId=afe85da0-36e0-4160-860b-d2973e78c8b9
Regards,
D. Wu
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected] -
IE 11 Neutral package installation failed (exit code = 0x800f081e (2148468766)).
Hi,
We are upgrading to IE11 on Windows 7 SP1(IE 8 or IE 9 installed.)Many of the machine am getting below error.
Please help me to resolve the issue asap.
00:53.180: INFO: Installing with the extracted package. C:\Windows\TEMP\IE1C3EE.tmp\IE11-neutral.Extracted.cab
00:53.212: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C3EE.tmp\IE11-neutral.Extracted.cab /quiet /norestart
00:55.489: INFO: Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C3EE.tmp\IE11-neutral.Extracted.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
00:55.521: ERROR: Neutral package installation failed (exit code = 0x800f081e (2148468766)).
00:55.552: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:55.583: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:55.614: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:55.661: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:55.708: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
01:00.793: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
01:00.887: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1C3EE.tmp
01:00.934: INFO: Unable to remove directory C:\Windows\TEMP\IE1C3EE.tmp, marking for deletion on reboot.
01:01.027: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.187: Started: 2013/11/27 (Y/M/D) 13:38:03.009 (local)
00:00.296: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.358: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.452: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.514: INFO: Previous version of Internet Explorer: 9.0.8112.16520
00:00.561: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.624: INFO: ...and 11.1.0.0...
00:00.702: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.795: INFO: iexplore.exe version check success. Install can proceed.
00:00.873: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.936: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:01.014: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.185: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:07.254: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:07.394: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE17800.tmp\Spelling_en.msu.
00:07.519: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:07.597: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE17800.tmp\Hyphenation_en.msu.
00:07.691: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:09.126: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE17800.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE17800.tmp\HardwareBlockingList.xml"
00:09.906: INFO: Hardware support check succeeded. Installation will continue.
00:10.015: INFO: Windows 7 operating system detected.
00:10.077: INFO: Service pack major: 1
00:10.155: INFO: Service pack minor: 0
00:10.233: INFO: Service pack name: Service Pack 1
00:10.343: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:10.436: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:10.545: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:10.670: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:10.764: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:10.857: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:10.920: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:11.045: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:11.201: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:14.539: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE17800.tmp\KB2834140_amd64.cab
00:14.648: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE17800.tmp\KB2834140_amd64.cab
00:14.679: INFO: A local copy of the KB2834140 installation package has been copied to KB2834140_amd64.MSU.
00:14.742: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE17800.tmp\IE-Spelling-en.cab
00:14.820: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE17800.tmp\IE-Hyphenation-en.cab
00:14.898: INFO: Waiting for 1 prerequisite downloads.
00:14.976: INFO: Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
00:15.163: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-pHi,
As per log all update installed fine and find the below log file..We are deploying IE package via SCCM deployment tool.We are not using any WSUS server.Downloaded setup.exe from Microsoft website and installing silently IE11-Windows6.1-x64-en-us.exe /passive
/quiet /norestart
00:50.139: INFO: Download for KB2834140 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=303935 -> KB2834140_amd64.MSU.
00:50.170: INFO: Download for KB2729094 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=258385 -> KB2729094_amd64.MSU.
00:50.217: INFO: Waiting for 2 prerequisite downloads.
01:05.567: INFO: Prerequisite download processes have completed. Starting Installation of 2 prerequisites.
01:05.770: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE17C40.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart
01:50.308: INFO: Process exit code 0x00000000 (0) [The operation completed successfully. ]
01:50.823: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE17C40.tmp\KB2729094\Windows6.1-KB2729094-v2-x64.cab /quiet /norestart
02:57.685: INFO: Process exit code 0x00000000 (0) [The operation completed successfully. ]
03:33.628: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
03:33.706: INFO: Waiting for 0 language pack downloads.
03:33.721: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
03:33.799: INFO: No reboot logic message NrApiStart(0), lParam=0x00362bc0 returned 0x00000000.
03:35.734: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
03:35.812: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
03:35.827: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE17C40.tmp\IE11-neutral.Downloaded.cab
03:35.952: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE17C40.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
04:03.845: INFO: Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE17C40.tmp\IE11-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
04:04.251: ERROR: Neutral package installation failed (exit code = 0x800f081e (2148468766)).
04:04.313: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
04:04.391: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
04:04.563: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
04:04.656: INFO: Waiting for Active Setup to complete.
04:04.734: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
04:04.797: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
04:04.875: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
04:05.327: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
04:10.428: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
04:10.569: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
04:10.662: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
04:10.787: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup3.sqm" with error: 2147500036
04:10.850: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup4.sqm" with error: 2147500036
04:10.943: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup5.sqm" with error: 2147500036
04:11.021: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup6.sqm" with error: 2147500036
04:11.099: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup7.sqm" with error: 2147500036
04:11.177: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup8.sqm" with error: 2147500036
04:11.318: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup9.sqm" with error: 2147500036
04:11.427: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE17C40.tmp
04:12.145: INFO: Unable to remove directory C:\Windows\TEMP\IE17C40.tmp, marking for deletion on reboot.
04:12.410: INFO: Released Internet Explorer Installer Mutex -
IE11 Neutral package installation failed (exit code = 0x800f081e (2148468766)).
00:53.180: INFO: Installing with the extracted package. C:\Windows\TEMP\IE1C3EE.tmp\IE11-neutral.Extracted.cab
00:53.212: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C3EE.tmp\IE11-neutral.Extracted.cab /quiet /norestart
00:55.489: INFO: Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C3EE.tmp\IE11-neutral.Extracted.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
00:55.521: ERROR: Neutral package installation failed (exit code = 0x800f081e (2148468766)).
00:55.552: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:55.583: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:55.614: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:55.661: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:55.708: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:55.739: INFO: Scheduling upload to IE SQM server:
01:00.793: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
01:00.887: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1C3EE.tmp
01:00.934: INFO: Unable to remove directory C:\Windows\TEMP\IE1C3EE.tmp, marking for deletion on reboot.
01:01.027: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.187: Started: 2013/11/27 (Y/M/D) 13:38:03.009 (local)
00:00.296: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.358: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.452: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.514: INFO: Previous version of Internet Explorer: 9.0.8112.16520
00:00.561: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.624: INFO: ...and 11.1.0.0...
00:00.702: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.795: INFO: iexplore.exe version check success. Install can proceed.
00:00.873: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.936: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:01.014: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.185: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:07.254: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:07.394: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE17800.tmp\Spelling_en.msu.
00:07.519: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:07.597: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE17800.tmp\Hyphenation_en.msu.
00:07.691: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:09.126: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE17800.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE17800.tmp\HardwareBlockingList.xml"
00:09.906: INFO: Hardware support check succeeded. Installation will continue.
00:10.015: INFO: Windows 7 operating system detected.
00:10.077: INFO: Service pack major: 1
00:10.155: INFO: Service pack minor: 0
00:10.233: INFO: Service pack name: Service Pack 1
00:10.343: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:10.436: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:10.545: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:10.670: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:10.764: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:10.857: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:10.920: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:11.045: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:11.201: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:14.539: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE17800.tmp\KB2834140_amd64.cab
00:14.648: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE17800.tmp\KB2834140_amd64.cab
00:14.679: INFO: A local copy of the KB2834140 installation package has been copied to KB2834140_amd64.MSU.
00:14.742: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE17800.tmp\IE-Spelling-en.cab
00:14.820: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE17800.tmp\IE-Hyphenation-en.cab
00:14.898: INFO: Waiting for 1 prerequisite downloads.
00:14.976: INFO: Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
00:15.163: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-p00:53.180: INFO: Installing with the extracted package. C:\Windows\TEMP\IE1C3EE.tmp\IE11-neutral.Extracted.cab
00:53.212: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C3EE.tmp\IE11-neutral.Extracted.cab /quiet /norestart
00:55.489: INFO: Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C3EE.tmp\IE11-neutral.Extracted.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530)
00:55.521: ERROR: Neutral package installation failed (exit code = 0x800f081e (2148468766)).
00:55.552: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:55.583: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:55.614: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:55.661: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:55.708: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:55.739: INFO: Scheduling upload to IE SQM server:
01:00.793: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
01:00.887: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1C3EE.tmp
01:00.934: INFO: Unable to remove directory C:\Windows\TEMP\IE1C3EE.tmp, marking for deletion on reboot.
01:01.027: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.187: Started: 2013/11/27 (Y/M/D) 13:38:03.009 (local)
00:00.296: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.358: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WSUS
00:00.452: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.514: INFO: Previous version of Internet Explorer: 9.0.8112.16520
00:00.561: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.624: INFO: ...and 11.1.0.0...
00:00.702: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.795: INFO: iexplore.exe version check success. Install can proceed.
00:00.873: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.936: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:01.014: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:01.185: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:07.254: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:07.394: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE17800.tmp\Spelling_en.msu.
00:07.519: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:07.597: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE17800.tmp\Hyphenation_en.msu.
00:07.691: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:09.126: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE17800.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE17800.tmp\HardwareBlockingList.xml"
00:09.906: INFO: Hardware support check succeeded. Installation will continue.
00:10.015: INFO: Windows 7 operating system detected.
00:10.077: INFO: Service pack major: 1
00:10.155: INFO: Service pack minor: 0
00:10.233: INFO: Service pack name: Service Pack 1
00:10.343: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:10.436: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:10.545: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18247 >= 6.1.7601.17727 (True)
00:10.670: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:10.764: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:10.857: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:10.920: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:11.045: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18254 >= 6.1.7601.18254 (True)
00:11.201: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:14.539: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE17800.tmp\KB2834140_amd64.cab
00:14.648: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE17800.tmp\KB2834140_amd64.cab
00:14.679: INFO: A local copy of the KB2834140 installation package has been copied to KB2834140_amd64.MSU.
00:14.742: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE17800.tmp\IE-Spelling-en.cab
00:14.820: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE17800.tmp\IE-Hyphenation-en.cab
00:14.898: INFO: Waiting for 1 prerequisite downloads.
00:14.976: INFO: Prerequisite download processes have completed. Starting Installation of 1 prerequisites.
00:15.163: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-p -
AM zip installer and Portal package installer
Hello,
I have installed Sun Application Server 8.2 ( using JES update 1). Now I need to install AM and Portal to a cluster to enable HA. My question is could I use AM zip installer for the installation but use the JES (package) installer for Portal. These are on Solaris 10 boxes.
Thank you.
Regards,
SlakI'm not sure but I think you need at least Application Server 9.1 for Portal Server 7.2 (http://docs.sun.com/app/docs/doc/820-2053/gedjt?l=en&a=view&q=portal+server+7.2+requirements). In my setup I had to use Application Server 9.1 but I don't rembmber the exact reason.
Vincent -
SAPehpi installer (SAP Enhancement Package Installer)
Hi,
Please help me where can I get the SAPehpi installer. I have searched all through the forum, blogs etc... but not able to find where to get the SAPehpi installer.
thank youHi Bernhard,
I have the both administrator and the regular user ID, but I m not able to find the place to download the SAPehpi. Can you please help me where is the location for the download in the service market place. As I have searched in the download and installer area too... Either the give me a solution by giving me the installer.
Please help me by showing me the route.. Please help me with the location for the exe file of the SAPehpi. I did not find it on the DVD too.
Thank you -
Hi,
I'm currently installing Nov CU on my Sharepoint 2013 farm, I have 2 APPS and 2 WFE. I successfully installed the patch in 3 servers however, I got this error "The installation of this package failed” in one of my server.
Now i cant run the configuration wizard because it of this error.
Any advise how on to solve this issue? it's giving me headache the whole day already.
thanks!
JDHi Trevor,
Thank you for your reply, I just want to share with you what i found in the msi logs.
DEBUG: Error 2746: Transform 9010F70000100015.0.4454.1510 invalid for package C:\Windows\Installer\27476d.msi. Expected product {90150000-10F7-0000-1000-0000000FF1CE}, found product {90150000-104B-0000-1000-0000000FF1CE}.
MSI (s) (A8:10) [14:34:35:466]: Skipping validation for patch transform #9010F70000100015.0.4454.1510. Will not apply because previous transform was invalid
MSI (s) (A8:10) [14:34:35:466]: Looking for patch transform: 9010F70000100015.0.4420.1017
1: 2746 2: 9010F70000100015.0.4454.1510 3: C:\Windows\Installer\27476d.msi 4: {90150000-10F7-0000-1000-0000000FF1CE} 5: {90150000-104B-0000-1000-0000000FF1CE}
DEBUG: Error 2746: Transform 9010F70000100015.0.4420.1017 invalid for package C:\Windows\Installer\27476d.msi. Expected product {90150000-10F7-0000-1000-0000000FF1CE}, found product {90150000-104B-0000-1000-0000000FF1CE}.
MSI (s) (A8:10) [14:34:35:466]: Skipping validation for patch transform #9010F70000100015.0.4420.1017. Will not apply because previous transform was invalid
MSI (s) (A8:10) [14:34:35:466]: Looking for patch transform: 9010FB0000100015.0.4454.1510
1: 2746 2: 9010F70000100015.0.4420.1017 3: C:\Windows\Installer\27476d.msi 4: {90150000-10F7-0000-1000-0000000FF1CE} 5: {90150000-104B-0000-1000-0000000FF1CE}
DEBUG: Error 2746: Transform 9010FB0000100015.0.4454.1510 invalid for package C:\Windows\Installer\27476d.msi. Expected product {90150000-10FB-0000-1000-0000000FF1CE}, found product {90150000-104B-0000-1000-0000000FF1CE}.
MSI (s) (A8:10) [14:34:35:466]: Skipping validation for patch transform #9010FB0000100015.0.4454.1510. Will not apply because previous transform was invalid
MSI (s) (A8:10) [14:34:35:466]: Looking for patch transform: 9010FB0000100015.0.4420.1017
1: 2746 2: 9010FB0000100015.0.4454.1510 3: C:\Windows\Installer\27476d.msi 4: {90150000-10FB-0000-1000-0000000FF1CE} 5: {90150000-104B-0000-1000-0000000FF1CE}
DEBUG: Error 2746: Transform 9010FB0000100015.0.4420.1017 invalid for package C:\Windows\Installer\27476d.msi. Expected product {90150000-10FB-0000-1000-0000000FF1CE}, found product {90150000-104B-0000-1000-0000000FF1CE}.
MSI (s) (A8:10) [14:34:35:466]: Skipping validation for patch transform #9010FB0000100015.0.4420.1017. Will not apply because previous transform was invalid
MSI (s) (A8:10) [14:34:35:466]: Looking for patch transform: 90107F0000100015.0.4454.1510
1: 2746 2: 9010FB0000100015.0.4420.1017 3: C:\Windows\Installer\27476d.msi 4: {90150000-10FB-0000-1000-0000000FF1CE} 5: {90150000-104B-0000-1000-0000000FF1CE}
DEBUG: Error 2746: Transform 90107F0000100015.0.4454.1510 invalid for package C:\Windows\Installer\27476d.msi. Expected product {90150000-107F-0000-1000-0000000FF1CE}, found product {90150000-104B-0000-1000-0000000FF1CE}.
MSI (s) (A8:10) [14:34:35:482]: Skipping validation for patch transform #90107F0000100015.0.4454.1510. Will not apply because previous transform was invalid
MSI (s) (A8:10) [14:34:35:482]: Looking for patch transform: 90107F0000100015.0.4420.1017
1: 2746 2: 90107F0000100015.0.4454.1510 3: C:\Windows\Installer\27476d.msi 4: {90150000-107F-0000-1000-0000000FF1CE} 5: {90150000-104B-0000-1000-0000000FF1CE}
DEBUG: Error 2746: Transform 90107F0000100015.0.4420.1017 invalid for package C:\Windows\Installer\27476d.msi. Expected product {90150000-107F-0000-1000-0000000FF1CE}, found product {90150000-104B-0000-1000-0000000FF1CE}.
MSI (s) (A8:10) [14:34:35:482]: Skipping validation for patch transform #90107F0000100015.0.4420.1017. Will not apply because previous transform was invalid
MSI (s) (A8:10) [14:34:35:482]: Looking for patch transform: 90104B0000100015.0.4454.1510
1: 2746 2: 90107F0000100015.0.4420.1017 3: C:\Windows\Installer\27476d.msi 4: {90150000-107F-0000-1000-0000000FF1CE} 5: {90150000-104B-0000-1000-0000000FF1CE}
DEBUG: Error 2749: Transform 90104B0000100015.0.4454.1510 invalid for package C:\Windows\Installer\27476d.msi. Expected product version == 15.0.4454.1510, found product version 15.0.4420.1017.
I hope you can help me shed light on this.
Regards,
JD -
Native installation package creation failed: Error: EndUpdateResource: Windows Error #5
We've got a customer who gets this error when attempting to install our software. My Google-fu makes me think this is a rare error. Chris, would you have any ideas as to the cause of this?
Many thanks,
Taylor
[2011-09-18:14:36:24] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-18:14:36:24] Commandline is:
[2011-09-18:14:36:24] No installed runtime detected
[2011-09-18:14:36:44] Relaunching with elevation
[2011-09-18:14:36:44] Launching subprocess with commandline c:\users\sawhit~1\appdata\local\temp\air9728.tmp\adobe air installer.exe -ei
[2011-09-18:14:36:52] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-18:14:36:52] Commandline is: -stdio \\.\pipe\AIR_6756_0 -ei
[2011-09-18:14:36:52] No installed runtime detected
[2011-09-18:14:36:54] Starting silent runtime install. Installing runtime version 2.7.1.19610
[2011-09-18:14:36:54] Installing msi at c:\users\sawhit~1\appdata\local\temp\air9728.tmp\setup.msi with guid {FDB3B167-F4FA-461D-976F-286304A57B2A}
[2011-09-18:14:37:29] Runtime Installer end with exit code 0
[2011-09-18:14:37:30] Elevated install completed
[2011-09-18:14:37:37] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -installupdatecheck
[2011-09-18:14:37:37] Runtime Installer end with exit code 0
[2011-09-18:14:37:43] Runtime Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-18:14:37:43] Commandline is: -installupdatecheck
[2011-09-18:14:37:43] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-18:14:37:48] Performing pingback request
[2011-09-18:14:37:49] Pingback request completed with HTTP status 200
[2011-09-18:14:37:49] Starting runtime background update check
[2011-09-18:14:37:49] Begin Background update download from http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.1.19610/update
[2011-09-18:14:37:49] Unpackaging http://airdownload.adobe.com/air/3/background/windows/x86/patch/2.7.1.19610/update to C:\Users\sawhitman\AppData\Roaming\Adobe\AIR\Updater\Background
[2011-09-18:14:37:50] Runtime update not available
[2011-09-18:14:37:50] Unpackaging cancelled
[2011-09-18:14:37:50] Runtime Installer end with exit code 0
[2011-09-18:14:42:13] Application Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-18:14:42:13] Commandline is: C:\Users\SAWHIT~1\AppData\Local\Temp\YNAB3_Live_3.5.3.4-2.air
[2011-09-18:14:42:13] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-18:14:42:16] Unpackaging file:///C:/Users/SAWHIT~1/AppData/Local/Temp/YNAB3_Live_3.5.3.4-2.air to C:\Users\sawhitman\AppData\Local\Temp\flaB571.tmp
[2011-09-18:14:42:39] Application signature verified
[2011-09-18:14:42:39] Unpackaging/validation complete
[2011-09-18:14:42:39] No app located for appID 'com.youneedabudget.YNAB3.Live' and pubID '9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1'
[2011-09-18:14:42:50] Converting unpackaged application to a native installation package in C:\Users\sawhitman\AppData\Local\Temp\fla3A1C.tmp
[2011-09-18:14:43:03] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2011-09-18:14:43:13] Application Installer end with exit code 7
[2011-09-18:14:43:20] Application Installer begin with version 2.7.1.19610 on Windows 7 x86
[2011-09-18:14:43:20] Commandline is: C:\Users\SAWHIT~1\AppData\Local\Temp\YNAB3_Live_3.5.3.4-2.air
[2011-09-18:14:43:20] Installed runtime (2.7.1.19610) located at c:\Program Files\Common Files\Adobe AIR
[2011-09-18:14:43:24] Unpackaging file:///C:/Users/SAWHIT~1/AppData/Local/Temp/YNAB3_Live_3.5.3.4-2.air to C:\Users\sawhitman\AppData\Local\Temp\flaC01C.tmp
[2011-09-18:14:43:37] Application signature verified
[2011-09-18:14:43:37] Unpackaging/validation complete
[2011-09-18:14:43:37] No app located for appID 'com.youneedabudget.YNAB3.Live' and pubID '9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1'
[2011-09-18:14:43:59] Converting unpackaged application to a native installation package in C:\Users\sawhitman\AppData\Local\Temp\fla47B3.tmp
[2011-09-18:14:44:16] Native installation package creation failed: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Unhandled exception Error: EndUpdateResource: Windows Error #5" errorID=0]
[2011-09-18:14:44:28] Application Installer end with exit code 7On Windows 7, make sure you are running as Administrator:
Download and install Adobe AIR from this page
Download YNAB3_Live_3.5.3.4.air to a folder on your computer.
Navigate to the folder on your computer where you saved the YNAB3_Live_3.5.3.4.air. If you are on Windows Vista or Windows 7, right-click on the file and choose “Run as Administrator.” For Mac, Linux, and all other versions of Windows, simply double-click on it to install YNAB 3.
Thanks,
Lisa Chao
Adobe Flash Runtime Team -
Can't install CC package after failed initial installation - Mac OS X
Hi,
Recently my institution took the plunge and made the move to adopt Creative Cloud. As part of the switchover from CS5, I'm being used as one of the guinea pigs.
Upon first-time installation of the provided Creative Cloud package (which has installed correctly for others in my office), my iMac shut down, this obviously interrupting the installation. After restarting I Googled what to do and found forum entries on what files to remove (as there were some left over form the first installation) and followed them.
Unfortunately, when I try to install the package it fails with a generic message, and nothing is installed. I also can't run the uninstaller (same error).
Any help I can get would be greatly appreciated!Correct diagnosis. When I went back and downloaded the PowerPC version, it worked fine. The Intel version works fine on my MacBook Pro, too!
-
Installation of the packages fails!
I am trying to build a package and install it. During the installation of the package my checkinstall script fail with the following error.
But after removing this script other scripts like preinstall and postinstall etc. works fine.
Any suggestion what may causing wrong?
Logs recoverd from the system:
Do you want to continue with the installation of <bmi> [y,n,?] y
Nortel Networks
## Executing checkinstall script.
/var/tmp/dstreAAAZ6aWqp/bmi/install/checkinstall: /var/tmp/dstreAAAZ6aWqp/bmi/install/checkinstall: cannot open
pkgadd: ERROR: checkinstall script did not complete successfully
Installation of <bmi> failed.
No changes were made to the system.I have attached a picture with is an error, that I get, when I try to install these 2 Anna updates. I tried to reset phone for a few time, but it always fails to install updates. I alos tried to install it OTA, the same error comes up. I have phone with changed motherboard. Product code - 059B288. Has anyone got any ideas, what to do?
Attachments:
error.jpg 69 KB -
Package Installation Failed...
Hi all,
Installed Arch Linux x64 many times on several systems without issues and this morning when I attempted to install on Acer 8930G laptop, it failed to install the packages.
Acer 8930G - Core2Duo 2.27GHz, 160GB SATA, 4GB DDR2 and Nvidia GeForce 9700M GT 512MB.
I got as far as 'Install packages' and I know that my ethernet (eth0) connection is working fine. I always started with base and developer-base packages.
It gave a long list of 'warning: cannot resolve' dependency packages.
Failed due unresolvable dependencies.
How do I resolve this?
ThanksI've tried many different mirrors and still the same issues.
This is weird. -
Service packs and patch MS14-044 keeps failing during a installation on a cluster
Hi,
We have a cluster with several sql2008 R2 instances and recently we had to add one more. But now when we try to apply a service pack or patch on that instance on one the same node the installation fails. They all fail with the same error:
SP1
2014-09-17 12:53:40 Slp: Parameter 0 : SQL2008@RTM@KB2528583
2014-09-17 12:53:40 Slp: Parameter 1 : 0x4A9286D0
2014-09-17 12:53:40 Slp: Parameter 2 : 0x4A9286D0
2014-09-17 12:53:40 Slp: Parameter 3 : 0x54657B2B
2014-09-17 12:53:40 Slp: Parameter 4 : 0x54657B2B
SP2
2014-09-16 12:56:23 Slp: Parameter 0 : SQL2008@RTM@KB2630458
2014-09-16 12:56:23 Slp: Parameter 1 : 0x4A9286D0
2014-09-16 12:56:23 Slp: Parameter 2 : 0x4A9286D0
2014-09-16 12:56:23 Slp: Parameter 3 : 0x54657B2B
2014-09-16 12:56:23 Slp: Parameter 4 : 0x54657B2B
MS14-044
2014-09-16 20:55:15 Slp: Parameter 0 : SQL2008@RTM@KB2977320
2014-09-16 20:55:15 Slp: Parameter 1 : 0x4A9286D0
2014-09-16 20:55:15 Slp: Parameter 2 : 0x4A9286D0
2014-09-16 20:55:15 Slp: Parameter 3 : 0x54657B2B
2014-09-16 20:55:15 Slp: Parameter 4 : 0x54657B2B 2014-09-16 20:55:05 Slp: Error: Action "Microsoft.SqlServer.Configuration.SetupExtension.InitializeUIDataAction" threw an exception during execution.
2014-09-16 20:55:06 Slp: Received request to add the following file to Watson reporting: C:\Users\adm_koomenh\AppData\Local\Temp\tmp7FDE.tmp
2014-09-16 20:55:06 Slp: The following is an exception stack listing the exceptions in outermost to innermost order
2014-09-16 20:55:06 Slp: Inner exceptions are being indented
2014-09-16 20:55:06 Slp:
2014-09-16 20:55:06 Slp: Exception type: System.Resources.MissingManifestResourceException
2014-09-16 20:55:06 Slp: Message:
2014-09-16 20:55:06 Slp: Could not find any resources appropriate for the specified culture or the neutral culture. Make sure "Errors.resources" was correctly embedded or linked into assembly "Microsoft.SqlServer.Discovery"
at compile time, or that all the satellite assemblies required are loadable and fully signed.
2014-09-16 20:55:06 Slp: Stack:
2014-09-16 20:55:06 Slp: at System.Resources.ResourceManager.InternalGetResourceSet(CultureInfo culture, Boolean createIfNotExists, Boolean tryParents)
2014-09-16 20:55:06 Slp: at System.Resources.ResourceManager.GetObject(String name, CultureInfo culture, Boolean wrapUnmanagedMemStream)
2014-09-16 20:55:06 Slp: at Microsoft.SqlServer.Discovery.MsiException.GetErrorMessage(Int32 errorNumber, CultureInfo culture)
2014-09-16 20:55:06 Slp: at Microsoft.SqlServer.Discovery.MsiException.GetErrorMessage(MsiRecord errorRecord, CultureInfo culture)
2014-09-16 20:55:06 Slp: at Microsoft.SqlServer.Discovery.MsiException.get_Message()
2014-09-16 20:55:06 Slp: at System.Exception.ToString()
2014-09-16 20:55:06 Slp: at System.Exception.ToString()
2014-09-16 20:55:06 Slp: at System.Exception.ToString()
2014-09-16 20:55:06 Slp: at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionEngine.RunActionQueue()
2014-09-16 20:55:06 Slp: at Microsoft.SqlServer.Setup.Chainer.Workflow.Workflow.RunWorkflow(WorkflowObject workflowObject, HandleInternalException exceptionHandler)
2014-09-16 20:55:06 Slp: at Microsoft.SqlServer.Chainer.Setup.Setup.RunRequestedWorkflow()
2014-09-16 20:55:06 Slp: at Microsoft.SqlServer.Chainer.Setup.Setup.Run()
2014-09-16 20:55:06 Slp: at Microsoft.SqlServer.Chainer.Setup.Setup.Start()
2014-09-16 20:55:06 Slp: at Microsoft.SqlServer.Chainer.Setup.Setup.Main()
2014-09-16 20:55:15 Slp: Watson Bucket 1
Original Parameter Values
2014-09-16 20:55:15 Slp: Parameter 0 : SQL2008@RTM@KB2977320
2014-09-16 20:55:15 Slp: Parameter 1 : System.Resources.ResourceManager.InternalGetResourceSet
2014-09-16 20:55:15 Slp: Parameter 2 : System.Resources.ResourceManager.InternalGetResourceSet
2014-09-16 20:55:15 Slp: Parameter 3 : System.Resources.MissingManifestResourceException@-2146233038
2014-09-16 20:55:15 Slp: Parameter 4 : System.Resources.MissingManifestResourceException@-2146233038
2014-09-16 20:55:15 Slp:
Final Parameter Values
Note that on the other cluster node we have no problem at all but patching one side and the other is a no go.
regards
Hans Koomen1st instance: Microsoft SQL Server 2008 R2 (SP2) - 10.50.4033.0 (X64) Jul 9 2014 16:04:25 Copyright (c) Microsoft Corporation Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1)
2nd instance: Microsoft SQL Server 2008 R2 (SP2) - 10.50.4033.0 (X64) Jul 9 2014 16:04:25 Copyright (c) Microsoft Corporation Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1)
3rd instance: Microsoft SQL Server 2008 R2 (SP2) - 10.50.4033.0 (X64) Jul 9 2014 16:04:25 Copyright (c) Microsoft Corporation Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1)
4th instance: Microsoft SQL Server 2008 R2 (RTM) - 10.50.1600.1 (X64) Apr 2 2010 15:48:46 Copyright (c) Microsoft Corporation Standard Edition (64-bit) on Windows NT 6.1 <X64> (Build 7601: Service Pack 1)
Furthermore using http://support.microsoft.com/kb/2015100/es we find this:
PRODUCT NAME : SQL Server 2008 R2 SP2 Database Engine Services
================================================================================
Product Code: {2E81ADBE-DED7-4B54-9C8D-FBD885C259C5}
Version : 10.52.4000.0
Most Current Install Date: 20140718
Target Install Location:
Registry Path:
HKEY_CLASSES_ROOT\Installer\Products\EBDA18E27DED45B4C9D8BF8D582C955C\SourceList
Package : sql_engine_core_inst_loc.msi
Install Source: \1033_ENU_LP\x64\setup\sql_engine_core_inst_loc_msi\
LastUsedSource: n;1;E:\software\SQL2008R2_Std_X64\1033_ENU_LP\x64\setup\sql_engine_core_inst_loc_msi\
sql_engine_core_inst_loc.msi exists on the LastUsedSource path, no actions needed.
Installer Cache File: C:\Windows\Installer\21807f.msi
while the log states:
2014-09-19 14:56:31 Slp: Package sql_engine_core_inst_loc_Cpu64_1033: - The path of cached MSI package is: C:\Windows\Installer\21807f.msi . The RTM product version is:
10.50.1600.1 -
WSUS 2012 Post Installation Fails - Import Default Detectoids failed
I have installed the WSUS role on a new Windows 2012 R2 Standard server after running a recovery of SCCM from an SCCM backup. When I run post-installation tasks for WSUS, it fails. Here is the log file for the WSUS post installation task:
2014-02-07 16:43:10 Postinstall started
2014-02-07 16:43:10 Detected role services: Api, UI, WidDatabase, Services
2014-02-07 16:43:10 Start: LoadSettingsFromXml
2014-02-07 16:43:10 Start: GetConfigValue with filename=UpdateServices-Services.xml item=ContentLocal
2014-02-07 16:43:10 Value is true
2014-02-07 16:43:10 End: GetConfigValue
2014-02-07 16:43:10 Start: GetConfigValue with filename=UpdateServices-Services.xml item=ContentDirectory
2014-02-07 16:43:10 Value is C:\WSUS Updates
2014-02-07 16:43:10 End: GetConfigValue
2014-02-07 16:43:10 Content directory is C:\WSUS Updates
2014-02-07 16:43:10 Database roleservice is not installed
2014-02-07 16:43:10 End: LoadSettingsFromXml
Post install is starting
2014-02-07 16:43:10 Start: Run
2014-02-07 16:43:10 Fetching WsusAdministratorsSid from registry store
2014-02-07 16:43:10 Value is S-1-5-21-3025612760-274001468-3045011964-1001
2014-02-07 16:43:10 Fetching WsusReportersSid from registry store
2014-02-07 16:43:10 Value is S-1-5-21-3025612760-274001468-3045011964-1002
2014-02-07 16:43:10 Update synchronization in progress. Cancelling...
2014-02-07 16:43:10 Configuring content directory...
2014-02-07 16:43:10 Configuring groups...
2014-02-07 16:43:10 Starting group configuration for WSUS Administrators...
2014-02-07 16:43:10 Found group in regsitry, attempting to use it...
2014-02-07 16:43:13 Writing group to registry...
2014-02-07 16:43:13 Finished group creation
2014-02-07 16:43:13 Starting group configuration for WSUS Reporters...
2014-02-07 16:43:13 Found group in regsitry, attempting to use it...
2014-02-07 16:43:13 Writing group to registry...
2014-02-07 16:43:13 Finished group creation
2014-02-07 16:43:13 Configuring permissions...
2014-02-07 16:43:13 Fetching content directory...
2014-02-07 16:43:13 Fetching ContentDir from registry store
2014-02-07 16:43:13 Value is C:\WSUS Updates
2014-02-07 16:43:13 Fetching group SIDs...
2014-02-07 16:43:13 Fetching WsusAdministratorsSid from registry store
2014-02-07 16:43:13 Value is S-1-5-21-3025612760-274001468-3045011964-1001
2014-02-07 16:43:13 Fetching WsusReportersSid from registry store
2014-02-07 16:43:13 Value is S-1-5-21-3025612760-274001468-3045011964-1002
2014-02-07 16:43:13 Creating group principals...
2014-02-07 16:43:13 Granting directory permissions...
2014-02-07 16:43:15 Granting permissions on content directory...
2014-02-07 16:43:16 Granting registry permissions...
2014-02-07 16:43:16 Granting registry permissions...
2014-02-07 16:43:16 Granting registry permissions...
2014-02-07 16:43:16 Configuring shares...
2014-02-07 16:43:17 Configuring network shares...
2014-02-07 16:43:17 Fetching content directory...
2014-02-07 16:43:17 Fetching ContentDir from registry store
2014-02-07 16:43:17 Value is C:\WSUS Updates
2014-02-07 16:43:17 Fetching WSUS admin SID...
2014-02-07 16:43:17 Fetching WsusAdministratorsSid from registry store
2014-02-07 16:43:17 Value is S-1-5-21-3025612760-274001468-3045011964-1001
2014-02-07 16:43:17 Content directory is local, creating content shares...
2014-02-07 16:43:19 Creating share "UpdateServicesPackages" with path "C:\WSUS Updates\UpdateServicesPackages" and description "A network share to be used by client systems for collecting all software packages (usually applications)
published on this WSUS system."
2014-02-07 16:43:22 Deleting existing share...
2014-02-07 16:43:24 Creating share...
2014-02-07 16:43:24 Share successfully created
2014-02-07 16:43:24 Creating share "WsusContent" with path "C:\WSUS Updates\WsusContent" and description "A network share to be used by Local Publishing to place published content on this WSUS system."
2014-02-07 16:43:25 Deleting existing share...
2014-02-07 16:43:26 Creating share...
2014-02-07 16:43:26 Share successfully created
2014-02-07 16:43:26 Creating share "WSUSTemp" with path "C:\Program Files\Update Services\LogFiles\WSUSTemp" and description "A network share used by Local Publishing from a Remote WSUS Console Instance."
2014-02-07 16:43:27 Deleting existing share...
2014-02-07 16:43:27 Creating share...
2014-02-07 16:43:27 Share successfully created
2014-02-07 16:43:27 Finished creating content shares
2014-02-07 16:43:27 Stopping service WSUSService
2014-02-07 16:43:27 Stopping service W3SVC
2014-02-07 16:43:32 Configuring WID database...
2014-02-07 16:43:32 Configuring the database...
2014-02-07 16:43:33 Establishing DB connection...
2014-02-07 16:43:34 Checking to see if database exists...
2014-02-07 16:43:39 Database exists
2014-02-07 16:43:39 Switching database to single user mode...
2014-02-07 16:43:42 Loading install type query...
2014-02-07 16:43:42 DECLARE @currentDBVersion int
DECLARE @scriptMajorVersion int = (9600)
DECLARE @scriptMinorVersion int = (16384)
DECLARE @databaseMajorVersion int
DECLARE @databaseMinorVersion int
DECLARE @databaseBuildNumber nvarchar(10)
IF NOT EXISTS(SELECT * FROM sys.databases WHERE name='SUSDB')
BEGIN
SELECT 1
END
ELSE
BEGIN
SET @currentDBVersion = (SELECT SchemaVersion FROM SUSDB.dbo.tbSchemaVersion WHERE ComponentName = 'CoreDB')
SET @databaseBuildNumber = (SELECT BuildNumber FROM SUSDB.dbo.tbSchemaVersion WHERE ComponentName = 'CoreDB')
DECLARE @delimiterPosition INT = CHARINDEX('.', @databaseBuildNumber)
IF (@delimiterPosition = 0)
BEGIN
RAISERROR('Invalid schema version number', 16, 1) with nowait
return
END
SET @databaseMajorVersion = SUBSTRING(@databaseBuildNumber, 1, @delimiterPosition - 1)
SET @databaseMinorVersion = SUBSTRING(@databaseBuildNumber, (@delimiterPosition + 1), (10 - @delimiterPosition))
IF @currentDBVersion < 926
BEGIN
SELECT 3
END
ELSE
BEGIN
IF (@scriptMajorVersion > @databaseMajorVersion OR
(@scriptMajorVersion = @databaseMajorVersion AND @scriptMinorVersion > @databaseMinorVersion))
BEGIN
SELECT 2
END
ELSE IF (@scriptMajorVersion = @databaseMajorVersion AND
@scriptMinorVersion = @databaseMinorVersion)
BEGIN
SELECT 0
END
ELSE
BEGIN
SELECT 4
END
END
END
2014-02-07 16:43:42 Install type is: Reinstall
2014-02-07 16:43:42 Creating logins...
2014-02-07 16:43:42 Fetching account info for S-1-5-20
2014-02-07 16:43:42 Found principal
2014-02-07 16:43:42 Found account
2014-02-07 16:43:42 Got binary SID
2014-02-07 16:43:44 Fetching WsusAdministratorsSid from registry store
2014-02-07 16:43:44 Value is S-1-5-21-3025612760-274001468-3045011964-1001
2014-02-07 16:43:44 Fetching account info for S-1-5-21-3025612760-274001468-3045011964-1001
2014-02-07 16:43:44 Found principal
2014-02-07 16:43:44 Found account
2014-02-07 16:43:44 Got binary SID
2014-02-07 16:43:44 Setting content location...
2014-02-07 16:43:44 Fetching ContentDir from registry store
2014-02-07 16:43:44 Value is C:\WSUS Updates
2014-02-07 16:43:45 Swtching DB to multi-user mode......
2014-02-07 16:43:55 Finished setting multi-user mode
2014-02-07 16:43:55 Writing DB settings to registry...
2014-02-07 16:43:55 Marking PostInstall done for UpdateServices-WidDatabase in the registry...
2014-02-07 16:43:55 Starting service W3SVC
2014-02-07 16:43:55 Configuring IIS...
2014-02-07 16:43:55 Start: ConfigureWebsite
2014-02-07 16:44:03 Configuring website on port 8530
2014-02-07 16:47:21 2014-02-07 16:44:27 Info IISCustomAction Performing Setup Action, Command /Install
2014-02-07 16:47:15 Info IISCustomAction Command /Install Succeeded
2014-02-07 16:47:21 End: ConfigureWebsite
2014-02-07 16:47:21 Configuring performance counters...
2014-02-07 16:47:21 Configuring Stats.NET perf counter...
2014-02-07 16:47:21 Configuring reporting perf counter...
2014-02-07 16:47:21 Configuring client webservice perf counter...
2014-02-07 16:47:21 Configuring server sync webservice perf counter...
2014-02-07 16:47:21 Configuring API remoting perf counter...
2014-02-07 16:47:21 Bringing services online...
2014-02-07 16:47:21 Checking initialization status...
2014-02-07 16:48:00 Database needs initialization.
2014-02-07 16:48:00 StartServer starting...
2014-02-07 16:48:00 Generating encryption key to write to the registry...
2014-02-07 16:48:00 Generating encryption key to write to the database...
2014-02-07 16:48:13 Generating encryption key succeeded...
2014-02-07 16:48:13 Setting WSUSService to autostart...
2014-02-07 16:48:13 WSUSService is set to autostart.
2014-02-07 16:48:13 Starting WSUSService...
2014-02-07 16:48:13 WSUSService is now started.
2014-02-07 16:48:13 Importing default detectoids.
2014-02-07 16:48:13 Importing CriticalUpdates.xml...
2014-02-07 16:48:21 Importing Drivers.xml...
2014-02-07 16:48:31 Importing FeaturePacks.xml...
2014-02-07 16:48:39 Importing MicrosoftCorporation.xml...
2014-02-07 16:48:48 Importing SecurityUpdates.xml...
2014-02-07 16:48:57 Importing ServicePacks.xml...
2014-02-07 16:49:06 Importing Tools.xml...
2014-02-07 16:49:06 Importing UpdateRollups.xml...
2014-02-07 16:49:20 Importing Updates.xml...
2014-02-07 16:49:28 Importing Windows.xml...
2014-02-07 16:49:49 Importing Windows2000family.xml...
2014-02-07 16:49:53 Importing WindowsServer2003DatacenterEdition.xml...
2014-02-07 16:49:57 Importing WindowsServer2003Family.xml...
2014-02-07 16:50:04 Importing WindowsXPfamily.xml...
2014-02-07 16:50:04 Importing LocalPublisher.xml...
2014-02-07 16:50:04 Importing LocallyPublishedPackages.xml...
2014-02-07 16:50:13 Importing Applications.xml...
2014-02-07 16:50:17 Importing Exchange.xml...
2014-02-07 16:50:22 Importing Office.xml...
2014-02-07 16:50:27 Importing SQL.xml...
2014-02-07 16:50:33 Importing Exchange2000Server.xml...
2014-02-07 16:53:04 ImportDefaultDetectoids failed. Exception: System.Data.SqlClient.SqlException (0x80131904): Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
Warning: The join order has been enforced because a local join hint is used. ---> System.ComponentModel.Win32Exception (0x80004005): The wait operation timed out
at Microsoft.UpdateServices.DatabaseAccess.DBConnection.DrainObsoleteConnections(SqlException e)
at Microsoft.UpdateServices.DatabaseAccess.DBConnection.ExecuteCommandNoResult()
at Microsoft.UpdateServices.Internal.DatabaseAccess.CommonDataAccess.ExecuteSPImportUpdate(Int32 upstreamServerLocalId, String xmlUpdateBlob, Byte[] xmlUpdateBlobCompressed, Int32& localRevisionId)
at Microsoft.UpdateServices.Internal.DatabaseAccess.CommonDataAccess.ImportUpdate(Int32 ussRevLocalId, String xmlUpdateBlob, Byte[] xmlUpdateBlobCompressed, String xmlSdpBlob, Int32& localRevisionId)
at Microsoft.UpdateServices.Internal.DatabaseAccess.CommonDataAccess.ImportUpdate(Int32 ussRevLocalId, String xmlUpdateBlob, Byte[] xmlUpdateBlobCompressed)
at Microsoft.UpdateServices.Setup.StartServer.StartServer.ImportDefaultDetectoids()
ClientConnectionId:0026c9c0-ff10-4daa-9b8b-ff3c9d1ae055
2014-02-07 16:53:04 StartServer encountered errors. Exception=Timeout expired. The timeout period elapsed prior to completion of the operation or the server is not responding.
Warning: The join order has been enforced because a local join hint is used.
2014-02-07 16:53:04 Microsoft.UpdateServices.Administration.CommandException: Failed to start and configure the WSUS service
at Microsoft.UpdateServices.Administration.PostInstall.Run()
at Microsoft.UpdateServices.Administration.PostInstall.Execute(String[] arguments)
Fatal Error: Failed to start and configure the WSUS serviceHi,
Would you please try below method to check out whether it can fix the issue:
Open the IIS console and delete the WSUS Admin site and then run the post-install again.
Here is a similar thread for your reference:
http://social.technet.microsoft.com/Forums/windowsserver/en-US/f7816b4e-c6d9-4844-ae7b-c4e4a89bcdf4/wsus-fails-to-complete-postinstallation-tasks?forum=winserverwsus
Regards,
Yan Li
Regards, Yan Li
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