IE had unknown error and after shut down laptop screen is blank

HP Pavillion dv6t Select Edition Customizable Notebook PC # A2Z58AV
Windows 7
IE popped up with a message that there was an error. No other explanation. After shutting down and rebooting, the laptop screen is black but has power.
No changes made to operating system before this occured.

Hi @devitojj
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that when you power off your notebook it automatically restarts in 4 seconds.
You have tried several steps to try and resolve this but there is no change.
As it repeated the behavior with the hard drive removed, you know it is not an issue with Windows.
You have tried updating the bios and returning it to bios defaults but no change.
Here is a link from answers.microsoft.com that helped other people with this issue.
Windows 7 computer restarts automatically after shutdown
This does suggest you edit your registry which does have the potential to cause issues, so be very careful. I would also suggest backing up your registry before you attempt it, just in case.
Back up the registry from Windows.microsoft.com
If that has not helped, I would try removing the Cmos or RTC battery for 30 seconds and then replacing it.
Please let me know if this helped.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Nov 23 23:58:19 MacBook-Pro-di-Vincenzo shutdown[420]: SHUTDOWN_TIME: 1322089099 699147
Nov 23 23:58:19 MacBook-Pro-di-Vincenzo prl_naptd[323]: Exiting Parallels Network Daemon
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Nov 23 23:59:00 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptiveSCCopyWiFiDevices:388 WiFi Device Name == NULL
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Nov 23 23:59:07 localhost com.apple.ucupdate.plist[58]: ucupdate: Checked 1 update, no match found.
Nov 23 23:59:08 localhost com.apple.usbmuxd[57]: usbmuxd-263 on Aug 23 2011 at 00:44:06, running 64 bit
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Nov 23 23:59:10 localhost Parallels[100]: Unloading kernel extension prl_usb_connect.kext
Nov 23 23:59:10 localhost mds[68]: (Normal) FMW: FMW 0 0
Nov 23 23:59:11 localhost UserEventAgent[11]: ServermgrdRegistration cannot load config data
Nov 23 23:59:11 localhost loginwindow[70]: Login Window Application Started
Nov 23 23:59:11 localhost airportd[35]: _processDLILEvent: en1 attached (down)
Nov 23 23:59:11 localhost UserEventAgent[11]: CaptiveNetworkSupport:CreateInterfaceWatchList:2788 WiFi Devices Found.
Nov 23 23:59:11 localhost UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - PreProbe
Nov 23 23:59:19: --- last message repeated 2 times ---
Nov 23 23:59:12 localhost configd[16]: bootp_session_transmit: bpf_write(en1) failed: Network is down (50)
Nov 23 23:59:12 localhost configd[16]: DHCP en1: INIT-REBOOT transmit failed
Nov 23 23:59:12 localhost configd[16]: network configuration changed.
Nov 23 23:59:12 localhost mDNSResponder[12]: Adding registration domain 287045086.members.btmm.icloud.com.
Nov 23 23:59:12 MacBook-Pro-di-Vincenzo configd[16]: setting hostname to "MacBook-Pro-di-Vincenzo.local"
Nov 23 23:59:12 MacBook-Pro-di-Vincenzo netbiosd[108]: Unable to start NetBIOS name service:
Nov 23 23:59:13 MacBook-Pro-di-Vincenzo Parallels[123]: Unloading kernel extension prl_hid_hook.kext
Nov 23 23:59:13 MacBook-Pro-di-Vincenzo com.apple.SystemStarter[60]: Starting HP Trap Monitor
Nov 23 23:59:16 MacBook-Pro-di-Vincenzo Parallels[149]: Unloading kernel extension prl_hypervisor.kext
Nov 23 23:59:16 MacBook-Pro-di-Vincenzo coreaudiod[135]: FIXME: IOUnserialize has detected a string that is not valid UTF-8, "�EV ��pEV ��IV ��IV �� jm ��<��G�c".
Nov 23 23:59:16 MacBook-Pro-di-Vincenzo com.apple.audio.coreaudiod[135]: Nov 23 23:59:16 MacBook-Pro-di-Vincenzo.local coreaudiod[135] <Error>: FIXME: IOUnserialize has detected a string that is not valid UTF-8, "�EV ��pEV ��IV ��IV �� jm ��<��G�c".
Nov 23 23:59:16 MacBook-Pro-di-Vincenzo coreaudiod[135]: FIXME: IOUnserialize has detected a string that is not valid UTF-8, "�EV ��pEV ��IV ��IV �� jm ��<��G�c".
Nov 23 23:59:16 MacBook-Pro-di-Vincenzo com.apple.audio.coreaudiod[135]: Nov 23 23:59:16 MacBook-Pro-di-Vincenzo.local coreaudiod[135] <Error>: FIXME: IOUnserialize has detected a string that is not valid UTF-8, "�EV ��pEV ��IV ��IV �� jm ��<��G�c".
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Nov 23 23:59:16 MacBook-Pro-di-Vincenzo com.apple.audio.coreaudiod[135]: Nov 23 23:59:16 MacBook-Pro-di-Vincenzo.local coreaudiod[135] <Error>: FIXME: IOUnserialize has detected a string that is not valid UTF-8, ":�c".
Nov 23 23:59:16 MacBook-Pro-di-Vincenzo coreaudiod[135]: FIXME: IOUnserialize has detected a string that is not valid UTF-8, ":�c".
Nov 23 23:59:16 MacBook-Pro-di-Vincenzo com.apple.audio.coreaudiod[135]: Nov 23 23:59:16 MacBook-Pro-di-Vincenzo.local coreaudiod[135] <Error>: FIXME: IOUnserialize has detected a string that is not valid UTF-8, ":�c".
Nov 23 23:59:16 MacBook-Pro-di-Vincenzo awacsd[106]: Starting awacsd connectivity-47 (Jul 7 2011 20:52:38)
Nov 23 23:59:16 MacBook-Pro-di-Vincenzo awacsd[106]: Connecting AWACS client: 287045086.p01.members.btmm.icloud.com.
Nov 23 23:59:18 MacBook-Pro-di-Vincenzo Parallels[164]: Loading kernel extension prl_usb_connect.kext
Nov 23 23:59:21 MacBook-Pro-di-Vincenzo Parallels[171]: Loading kernel extension prl_hypervisor.kext
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Nov 23 23:59:22 MacBook-Pro-di-Vincenzo UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Probe
Nov 23 23:59:22 MacBook-Pro-di-Vincenzo UserEventAgent[11]: CaptiveNetworkSupport:CNSPreferences:60 Creating new preferences
Nov 23 23:59:22 MacBook-Pro-di-Vincenzo UserEventAgent[11]: CaptiveNetworkSupport:CaptiveStartDetect:2343 Bypassing probe on Alice-58066509 because it is protected and not on the exception list
Nov 23 23:59:22 MacBook-Pro-di-Vincenzo UserEventAgent[11]: CaptiveNetworkSupport:CaptivePublishState:1211 en1 - Unknown
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Nov 23 23:59:23 MacBook-Pro-di-Vincenzo Parallels[179]: Loading kernel extension prl_hid_hook.kext
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Nov 23 23:59:25 MacBook-Pro-di-Vincenzo Parallels[193]: Loading kernel extension prl_netbridge.kext
Nov 23 23:59:25 MacBook-Pro-di-Vincenzo Parallels[199]: Loading kernel extension prl_vnic.kext
Nov 23 23:59:26 MacBook-Pro-di-Vincenzo prl_naptd[209]: Starting Parallels Network Daemon
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Nov 23 23:59:26 MacBook-Pro-di-Vincenzo Parallels[215]: Restarting CiscoVPN
Nov 23 23:59:26 MacBook-Pro-di-Vincenzo SystemStarter[218]: Unknown service: CiscoVPN
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Nov 23 23:59:26 MacBook-Pro-di-Vincenzo Parallels[228]: Parallels Dispatcher Service sucessfully started
Nov 23 23:59:26 MacBook-Pro-di-Vincenzo prl_naptd[209]: vnic1: DHCP for 10.37.129.1-10.37.129.254 netmask 255.255.255.0
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Nov 23 23:59:28 MacBook-Pro-di-Vincenzo ntpd[52]: proto: precision = 1.000 usec
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Nov 23 23:59:28 MacBook-Pro-di-Vincenzo ntpd[52]: bind(29) AF_INET6 fdb2:2c26:f4e4::1#123 flags 0x11 failed: Can't assign requested address
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Nov 23 23:59:29 MacBook-Pro-di-Vincenzo com.apple.launchctl.LoginWindow[235]: com.apple.findmymacmessenger: Already loaded
Nov 23 23:59:29 MacBook-Pro-di-Vincenzo loginwindow[70]: Login Window Started Security Agent
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Nov 23 23:59:29 MacBook-Pro-di-Vincenzo SecurityAgent[242]: Echo enabled
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Nov 23 23:59:30 MacBook-Pro-di-Vincenzo loginwindow[70]: USER_PROCESS: 70 console
Nov 23 23:59:30 MacBook-Pro-di-Vincenzo com.parallels.vm.prl_naptd[209]: QKqueueFileSystemWatcherEngine::addPaths: open: No such file or directory
Nov 23 23:59:30 MacBook-Pro-di-Vincenzo com.parallels.vm.prl_naptd[209]: QFileSystemWatcher: failed to add paths: /Library/Managed Preferences
Nov 23 23:59:31 MacBook-Pro-di-Vincenzo airportd[35]: _doAutoJoin: Already associated to “Alice-58066509”. Bailing on auto-join.
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Nov 23 23:59:31 MacBook-Pro-di-Vincenzo UserEventAgent[11]: CaptiveNetworkSupport:CNSServerRegisterUserAgent:187 new user agent port: 24867
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Nov 23 23:59:33 MacBook-Pro-di-Vincenzo ntpd[52]: bind(36) AF_INET6 fd00:6587:52d7:437:226:b0ff:fee3:3b50#123 flags 0x13 failed: Can't assign requested address
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Nov 23 23:59:37: --- last message repeated 1 time ---
Nov 23 23:59:37 MacBook-Pro-di-Vincenzo UserEventAgent[11]: CertsKeychainMonitor: ready to process keychain & timer events
Nov 23 23:59:41 MacBook-Pro-di-Vincenzo com.apple.usbmuxd[57]: _SendAttachNotification (thread 0x7fff7ab9c960): sending attach for device 14:8f:c6:b1:b8:6d@fe80::168f:c6ff:feb1:b86d._apple-mobdev._tcp.local.: _GetAddrInfoReplyReceivedCallback matched.
Nov 23 23:59:41 MacBook-Pro-di-Vincenzo usbmuxd[57]: _AMDeviceConnectByAddressAndPort (thread 0x100781000): IPv4
Nov 23 23:59:43 MacBook-Pro-di-Vincenzo librariand[312]: changing log level to 5
Nov 23 23:59:43 MacBook-Pro-di-Vincenzo prl_naptd[326]: Starting Parallels Network Daemon
Nov 23 23:59:43 MacBook-Pro-di-Vincenzo com.parallels.vm.prl_pcproxy[326]: QKqueueFileSystemWatcherEngine::addPaths: open: No such file or directory
Nov 23 23:59:43 MacBook-Pro-di-Vincenzo com.parallels.vm.prl_pcproxy[326]: QFileSystemWatcher: failed to add paths: /Library/Managed Preferences
Nov 23 23:59:44 MacBook-Pro-di-Vincenzo Growl[333]: <GCDAsyncSocket: 0x7fdac1e0b820> now accepting ((null))
Nov 23 23:59:44 MacBook-Pro-di-Vincenzo com.apple.launchd.peruser.501[252] (com.facebook.videochat.vincy.updater[328]): Tried to setup shared memory more than once
Nov 23 23:59:44 MacBook-Pro-di-Vincenzo Growl[333]: Setup timer, this should only happen once
Nov 23 23:59:44 MacBook-Pro-di-Vincenzo Growl[333]: Next image check no earlier than 24 hours from 2011-11-22 22:59:00 +0000
Nov 23 23:59:44 MacBook-Pro-di-Vincenzo FaceTab for Facebook[334]: Could not find image named 'APPL-PRO'.
Nov 23 23:59:48 MacBook-Pro-di-Vincenzo librariand[312]: AOSKit ERROR: Failed to acquire lock for path (/Users/vincy/Library/Application Support/iCloud/Accounts/287045086.lock), openErr=35, numAttempts=100
Nov 23 23:59:48 MacBook-Pro-di-Vincenzo ubd[315]: AOSKit ERROR: Failed to acquire lock for path (/Users/vincy/Library/Application Support/iCloud/Accounts/287045086.lock), openErr=35, numAttempts=99
Nov 23 23:59:51 MacBook-Pro-di-Vincenzo PhotoStreamAgent[313]: AOSKit ERROR: Failed to acquire lock for path (/Users/vincy/Library/Application Support/iCloud/Accounts/287045086.lock), openErr=35, numAttempts=99
Nov 24 00:00:01 MacBook-Pro-di-Vincenzo librariand[312]: AOSKit ERROR: Failed to acquire lock for path (/Users/vincy/Library/Application Support/iCloud/Accounts/287045086.lock), openErr=35, numAttempts=99
Nov 24 00:00:06 MacBook-Pro-di-Vincenzo com.apple.Finder[271]: Dropbox: Entered INJECT_pthread_entry
Nov 24 00:00:06 MacBook-Pro-di-Vincenzo com.apple.Finder[271]: Dropbox: Installing event loop timer
Nov 24 00:00:06 MacBook-Pro-di-Vincenzo com.apple.Finder[271]: Dropbox: proc: 0x1066a0e5b
Nov 24 00:00:06 MacBook-Pro-di-Vincenzo com.apple.Finder[271]: Dropbox: upp: 0x1066a0e5b
Nov 24 00:00:06 MacBook-Pro-di-Vincenzo com.apple.Finder[271]: Dropbox: InstallEventLoopTimer: 0x7fff8fe2a0de
Nov 24 00:00:06 MacBook-Pro-di-Vincenzo com.apple.Finder[271]: Dropbox: GetMainEventLoop: 0x7fff8fdeb861
Nov 24 00:00:06 MacBook-Pro-di-Vincenzo com.apple.Finder[271]: Dropbox: timer installed!
Nov 24 00:00:06 MacBook-Pro-di-Vincenzo com.apple.Finder[271]: Dropbox: Loading /Library/DropboxHelperTools/Dropbox_u501/DropboxBundle.bundle/Contents/MacOS/Dr opboxBundle
Nov 24 00:00:06 MacBook-Pro-di-Vincenzo com.apple.Finder[271]: module initializer in main thread?: 1
Nov 24 00:00:06 MacBook-Pro-di-Vincenzo com.apple.Finder[271]: Dropbox: dlopen returned: 0x7fd221ade060
Nov 24 00:00:12 MacBook-Pro-di-Vincenzo com.apple.usbmuxd[57]: _SendDetachNotification (thread 0x7fff7ab9c960): sending detach for device 14:8f:c6:b1:b8:6d@fe80::168f:c6ff:feb1:b86d._apple-mobdev._tcp.local.: _BrowseReplyReceivedCallback got bonjour removal.
Nov 24 00:00:13 MacBook-Pro-di-Vincenzo com.apple.launchd.peruser.501[252] ([email protected]es[329]): Exited with code: 1

0xE8000065 error and problems shutting down

I recently tried to shut down my iPhone 4 and it is stuck on the shut down screen...
I then tried to plug it into my windows computer and the error above showed... If all else fails i am gonna wait for the battery to die, it was at about 40% but i have a feeling that the pc charged it...

OK I've sussed it now.

Hello I get an error and iTunes shuts down on step 3

this is the error I get:
Process:         iTunes [8127]
Path:            /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier:      com.apple.iTunes
Version:         10.5.3 (10.5.3)
Build Info:      iTunes-10530301~1
Code Type:       X86-64 (Native)
Parent Process: launchd [133]
Date/Time:       2012-02-21 19:58:19.367 -0600
OS Version:      Mac OS X 10.7.3 (11D50b)
Report Version: 9
Interval Since Last Report:          587782 sec
Crashes Since Last Report:           3
Per-App Interval Since Last Report: 587401 sec
Per-App Crashes Since Last Report:   3
Anonymous UUID:                      660BF85A-83F0-40C0-ACD0-53D9CDC170F1
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: 0x000000000000000d, 0x0000000000000000
this is the report I get when itunes shuts down???? What is going on

Worth starting again with a clean install of the latest iTunes, when working with iTunes Match do use the iCloud Status and iCloud Download fields to track which Song files are the potential cause of 'error'.

10.5 Upgrade + exteranl drive causing a error and itunes shut down

I installed 10.5 on my computer. I have alsways used an external drive to store my media. When I go to preferences it gives me an error message and shuts down itunes. I do not have enough memory to store my media on the internal drive. What can i do to fix this

You can find version 6.0.1 at http://www.oldapps.com/itunes.htm.

All design programs running extremely slow and takes forever to save and sometimes shuts down randomly?

Ok so I'm a design student at a community college (about to graduate soon and will be continuing on getting my BFA) I have all of the creative cloud suite. I have Illustrator, Photoshop, Lightroom, InDesign, etc. Recently I started having problems with all of the programs. Whenever I work in the programs they would run extremely slow. Recently, I tried to save a .eps file that was only about 1.2 GB and it took me an hour to save, and this was when I was working off of my computer desktop. When I place the .eps file in Indesign, everything would go blank and it would freeze up. Also I had an error sign popping up from InDesign saying "out of memory". Im not sure if that is related to my computer's hard drive or indesign itself. I just started using creative suite so the creative suite is pretty new to me. Sometimes in Indesign when I do the Command+w to preview the whole project, it would be completely black and showing nothing and I would hit escape and the whole software screws up. Then I would do a force quit on the software and then Indesign would say there was a serious error and must shut down. That error message has been popping up several times now. I also talked to Apple support and they suggested me doing a Repair disk utility (which I am currently doing right now) and also recommended me contacting Adobe since they know their software. I checked software to see if there is any updates that is needed but everything is up to date. I'm not quite sure why its acting like this so I'm reaching out both to Apple and Adobe to see if both can help me solve the problem. If anybody had experienced this problem before and could help me troubleshoot this issue that would be great.

I installed the creative suite about a year ago, and this just started happening last weekend. I didn't think it would be a problem and that it would last for a day since I was working on InDesign all day and Illustrator and it usually goes away after I finish using the programs. But this has been occurring for about a week now and has not gone away. and yes the other programs are running slow. I was trying to resize some images for a client and Photoshop was acting extremely slow when I was trying to resize the image and also place an image into a 8x10 document in Photoshop. I'm not sure how to find my system specifications.
All design programs running extremely slow and takes forever to save and sometimes shuts down randomly?

I am regularly getting a reading indicating Live Cycle has created and Vital Error and must shut dow

I am regularly getting Live cycle vital error and must shut down is
there a setting on my computer that is creating this problem. I am runngin windows xp. I also had this problem on
a previous model. How can I fix it? This forces me to save every two seconds because it shuts down about every 3 minutes following some input or change in the position of the form.
ANy help would be appreciated this is taking forever to create a simple form.
Thanks

I am going to tell you like I have been passing the word about this scam verizion is running with this edge program,basically they been getting our money from both ends,anyway that is how my lawyer explained it to me.I am taking them to court and will see where it goes.
All I'm saying is read the fine print a couple of times because what there putting in print isn't true.
My wife was such a great customer they gave her a couple lg tablets,she told them we got enough at home and they said but there free she said ok I guess if there free.
Two months later I was getting charged and they been in the closet,they don't care about the customerand there liars.
------------------------------------------------------read below--------------------------------------
how do I get out of the edge program

After shut down screen light was on

after shut down my screen doesn't sleep

Test after each of the following steps that you haven’t already tried:
Step 1
Take all the steps suggested in this support article. That's the starting point for any further effort to solve the problem. Skipping any of those steps may mean that the problem won't be solved. Note that, as stated in the article, the computerwill not sleep if Internet Sharing is enabled.
Step 2
From the menu bar, select
 ▹ System Preferences ▹ Accessibility ▹ Speakable Items: Off
Step 3
Select
 ▹ System Preferences ▹ Bluetooth ▹ Advanced...
and uncheck both boxes marked
Open Bluetooth Setup Assistant at startup if...
Step 4
Reset the SMC.
Step 5
Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Safe mode is much slower to boot and run than normal. Don’t launch any applications at first. If sleep still doesn’t work properly, back up all data and reinstall the OS. After that, if you still have the issue, make a “Genius” appointment at an Apple Store to have the machine tested.
If sleep now works as expected, go on to the next step.
Step 6
Still in safe mode, launch the usual set of applications that are running when you have the problem, including your login items, one at a time, testing after each one. Some applications may not work; skip them. You might be able to identify the cause of the problem this way.
Step 7
If sleep is still working after you’ve launched all the usual applications, reboot as usual (not in safe mode) and test again. If sleep still works, you’re done, at least for the moment.
If you still have the sleep issue after booting out of safe mode, post again.

IE had unknown error and after shut down laptop screen is blank

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