IE8 on XP shuts down on first print of Crystal Report using ActiveX Viewer

Environment:
u2022 Business Objects Enterprise XI 3.1 SP3 FP 3.5
u2022 Tomcat 5.5
u2022 Windows Server 2003
u2022 JDK Version: 1.6
u2022 Internet Explorer 8 - compatibility mode
u2022 client machines Windows XP Professional SP3
Issue:
The browser shuts down after last page is queued for printing upon installing ActiveX print control for the first time in all XP SP3 environments. Issue does not occur when using Vista or Windows 7. Subsequent printing works fine after ActiveX print control has been installed once.
Steps Taken:
-"Enabled memory protection to help mitigate online attacks" option in IE and turned on DEP on OS - this is mandatory for company security policies. Issue does not occur if this option is turned off.
-Not reproducible on my end under same environment
-PDF printing works, however this is not a feasible solution
-issue does not occur for IE6 and IE7 in XP, and IE8 on Windows 7
-disabling DEP via boot.ini also removes issue
-upgrading client workstation to Windows 7 also not a viable solution
-validated version of \Business Objects\common\4.0\crystalreportviewers12 \ActiveXControls\PrintControl.dll on the BOE server as 12.3.1.684
-on client machines, added to Trusted Sites the web site of report origin. Open internet explorer >Tools>Internet Options>Security Tab>Trusted Sites Security Zone >Click Sites> Add Site by typing the web site address---> Click Add -->OK then close the internet Options dialog box.
-not applicable solution, BO XI R2 - "Blank "Crystal Reports Viewer" window - attempt to print report
relevant links:
http://support.microsoft.com/kb/875352
http://blogs.msdn.com/b/ie/archive/2008/04/08/ie8-security-part-i_3a00_- dep-nx-memory-protection.aspx

Hi Seb,
It's already been validated that turning off DEP works. however, DEP is mandatory for this customer.
I did come across the release notes for IE8 at http://msdn.microsoft.com/en-us/ie/dd441788, indicating the following,
Turn off Data Execution Prevention group policy
The Group Policy setting, Turn off Data Execution Prevention (Windows Components | Internet Explorer | Security Features), does not currently function as expected. While the Internet Control Panel option will appear to be disabled, Data Execution Prevention is still turned on. This is a known problem and will be corrected it in a future update.
Thanks,
Calvin

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See the end of this message for details on invoking
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Exception Text
CrystalDecisions.Shared.CrystalReportsException Load report failed. --- System.Runtime.InteropServices.COMException (0x80004005) The device is not ready.
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Loaded Assemblies
mscorlib
    Assembly Version 2.0.0.0
    Win32 Version 2.0.50727.3620 (GDR.050727-3600)
    CodeBase fileCWINDOWSMicrosoft.NETFrameworkv2.0.50727mscorlib.dll
SAP_CR
    Assembly Version 2.0.0.7
    Win32 Version 2.0.0.7
    CodeBase fileCProgram%20FilesSAPSAP%20Business%20OneAddOnsSAP_CRSAP_CR.exe
Interop.SAPbouiCOM
    Assembly Version 8.0.0.0
    Win32 Version 8.0.0.0
    CodeBase fileCProgram%20FilesSAPSAP%20Business%20OneAddOnsSAP_CRInterop.SAPbouiCOM.DLL
System.Windows.Forms
    Assembly Version 2.0.0.0
    Win32 Version 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase fileCWINDOWSassemblyGAC_MSILSystem.Windows.Forms2.0.0.0__b77a5c561934e089System.Windows.Forms.dll
System
    Assembly Version 2.0.0.0
    Win32 Version 2.0.50727.3614 (GDR.050727-3600)
    CodeBase fileCWINDOWSassemblyGAC_MSILSystem2.0.0.0__b77a5c561934e089System.dll
System.Drawing
    Assembly Version 2.0.0.0
    Win32 Version 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase fileCWINDOWSassemblyGAC_MSILSystem.Drawing2.0.0.0__b03f5f7f11d50a3aSystem.Drawing.dll
CustomMarshalers
    Assembly Version 2.0.0.0
    Win32 Version 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase fileCWINDOWSassemblyGAC_32CustomMarshalers2.0.0.0__b03f5f7f11d50a3aCustomMarshalers.dll
Interop.CR_Crypto
    Assembly Version 6.0.0.0
    Win32 Version 6.0.0.0
    CodeBase fileCProgram%20FilesSAPSAP%20Business%20OneAddOnsSAP_CRInterop.CR_Crypto.DLL
System.Data
    Assembly Version 2.0.0.0
    Win32 Version 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase fileCWINDOWSassemblyGAC_32System.Data2.0.0.0__b77a5c561934e089System.Data.dll
System.Configuration
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    Win32 Version 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase fileCWINDOWSassemblyGAC_MSILSystem.Configuration2.0.0.0__b03f5f7f11d50a3aSystem.Configuration.dll
System.Xml
    Assembly Version 2.0.0.0
    Win32 Version 2.0.50727.3082 (QFE.050727-3000)
    CodeBase fileCWINDOWSassemblyGAC_MSILSystem.Xml2.0.0.0__b77a5c561934e089System.Xml.dll
System.Transactions
    Assembly Version 2.0.0.0
    Win32 Version 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase fileCWINDOWSassemblyGAC_32System.Transactions2.0.0.0__b77a5c561934e089System.Transactions.dll
System.EnterpriseServices
    Assembly Version 2.0.0.0
    Win32 Version 2.0.50727.3053 (netfxsp.050727-3000)
    CodeBase fileCWINDOWSassemblyGAC_32System.EnterpriseServices2.0.0.0__b03f5f7f11d50a3aSystem.EnterpriseServices.dll
CrystalDecisions.Windows.Forms
    Assembly Version 12.0.2000.0
    Win32 Version 12.0.2000.840
    CodeBase fileCWINDOWSassemblyGAC_MSILCrystalDecisions.Windows.Forms12.0.2000.0__692fbea5521e1304CrystalDecisions.Windows.Forms.dll
CrystalDecisions.Shared
    Assembly Version 12.0.2000.0
    Win32 Version 12.0.2000.840
    CodeBase fileCWINDOWSassemblyGAC_MSILCrystalDecisions.Shared12.0.2000.0__692fbea5521e1304CrystalDecisions.Shared.dll
CrystalDecisions.ReportSource
    Assembly Version 12.0.2000.0
    Win32 Version 12.0.2000.840
    CodeBase fileCWINDOWSassemblyGAC_MSILCrystalDecisions.ReportSource12.0.2000.0__692fbea5521e1304CrystalDecisions.ReportSource.dll
CrystalDecisions.CrystalReports.Engine
    Assembly Version 12.0.2000.0
    Win32 Version 12.0.2000.840
    CodeBase fileCWINDOWSassemblyGAC_MSILCrystalDecisions.CrystalReports.Engine12.0.2000.0__692fbea5521e1304CrystalDecisions.CrystalReports.Engine.dll
System.Web
    Assembly Version 2.0.0.0
    Win32 Version 2.0.50727.3618 (GDR.050727-3600)
    CodeBase fileCWINDOWSassemblyGAC_32System.Web2.0.0.0__b03f5f7f11d50a3aSystem.Web.dll
CrystalDecisions.ReportAppServer.CommLayer
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    Win32 Version 12.0.1100.840
    CodeBase fileCWINDOWSassemblyGACCrystalDecisions.ReportAppServer.CommLayer12.0.1100.0__692fbea5521e1304CrystalDecisions.ReportAppServer.CommLayer.dll
CrystalDecisions.ReportAppServer.ClientDoc
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    Win32 Version 12.0.1100.840
    CodeBase fileCWINDOWSassemblyGACCrystalDecisions.ReportAppServer.ClientDoc12.0.1100.0__692fbea5521e1304CrystalDecisions.ReportAppServer.ClientDoc.dll
CrystalDecisions.ReportAppServer.DataSetConversion
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CrystalDecisions.ReportAppServer.DataDefModel
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    Win32 Version 12.0.1100.840
    CodeBase fileCWINDOWSassemblyGACCrystalDecisions.ReportAppServer.DataDefModel12.0.1100.0__692fbea5521e1304CrystalDecisions.ReportAppServer.DataDefModel.dll
CrystalDecisions.ReportAppServer.Controllers
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    Win32 Version 12.0.1100.840
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    Win32 Version 12.0.1100.840
    CodeBase fileCWINDOWSassemblyGACCrystalDecisions.ReportAppServer.CubeDefModel12.0.1100.0__692fbea5521e1304CrystalDecisions.ReportAppServer.CubeDefModel.dll
CrystalDecisions.ReportAppServer.ReportDefModel
    Assembly Version 12.0.1100.0
    Win32 Version 12.0.1100.840
    CodeBase fileCWINDOWSassemblyGACCrystalDecisions.ReportAppServer.ReportDefModel12.0.1100.0__692fbea5521e1304CrystalDecisions.ReportAppServer.ReportDefModel.dll
BusinessObjects.Licensing.KeycodeDecoder
    Assembly Version 12.0.1100.0
    Win32 Version 12.0.0.840
    CodeBase fileCWINDOWSassemblyGACBusinessObjects.Licensing.KeycodeDecoder12.0.1100.0__692fbea5521e1304BusinessObjects.Licensing.KeycodeDecoder.dll
JIT Debugging
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
For example
configuration
    system.windows.forms jitDebugging=true
configuration
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

IE11 - Crystal Reports - PrintMode ActiveX now displaying PDF prompt (instead of printer prompt)

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It's a simple straight-forward question. IE11 is breaking the ActiveX plug-in used for printing from the Crystal Report Viewer. All the pretty pictures are in the link I provided. But the jist is that for my ActiveX Print Mode reports, the PDF dialog is presented now instead of the normal Printer dialog (unless I use Compatibility Mode)
Other details:
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And as mentioned in the stackoverflow post I have all ActiveX settings enabled and ActiveX Filtering off.

Hi William,
Moved your post to the .NET SDK forum.
CR for VS 2008 was included in the installer of Visual Studio, you can remove it from Add/Remove Programs.
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In VS you could select either ActiveX or PDF:
I don't have IE 11 but to change the PDF go into the Add-ins menu:
See this link for supported OS's and VS's:
http://wiki.sdn.sap.com/wiki/x/b4JiAw
Also, IE 11 is likely on Windows 2008 Server or possibly Window 8.x.
Best thing to do is upgrade VS and then download the CR installer into VS so it supports current OS's and Browsers.
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Duplex Printing in Crystal Reports

Post Author: Razzle00
CA Forum: General
Where can I get some information or sample code on how to duplex print with crystal reports?
Thanks,
Razzle

Post Author: senglee
CA Forum: General
Here was how I did it using vb.net and crystal reports.
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                ' Send the report to the printer.                objReportObject.PrintToPrinter(1, False, 1, 2)
Hope this helps.

Printing Extremely Slow Using Crystal Reports 2008 ActiveX Print Control

Problem:
We are trying to upgrade our existing Crystal Reports 10.0 ActiveX Viewer ASP based reports to the new Crystal Reports 2008 ASPX Report Viewer but are having print performance issues that have prohibited us from moving forward.
Environment:
Windows 2003 Server Standard Edition 32-bit with SP1
IIS 6.0 running ASP .NET version 2.0.50727
Crystal Reports 2008 SP0 with FP1
Crystal PrintControl.dll version 12.0.0.796 (verified on server and client)
Details:
Crystal Reports 2008 ASPX Report Viewer Object & ActiveX Print Control Report Printing Scenario
From a typical 27 page report, the user clicks the Print icon from the ASPX Report Viewer Object.
The Print window with the message Crystal Reports Print Control immediately appears on the screen. This window is on the screen for approx 30 seconds.
The Print Setup window finally appears on the screen. The user verifies the printer, chooses to print pages 1-5, and clicks the Print button from the window.
The Retrieving page 1 message appears in the Print window. The message remains in the window for approx 30 seconds.
The Printing page 1 message appears in the Print window. The message remains in the window for approx 30 seconds.
The Printing page 2 message appears in the Print window. The message remains in the window for approx 30 seconds.
The Printing page 3 message appears in the Print window. The message remains in the window for approx 30 seconds.
The Printing page 4 message appears in the Print window. The message remains in the window for approx 30 seconds.
The Printing page 5 message appears in the Print window. The message is in the window for less than 1 second.
After 3 MINUTES of waiting the report finally starts printing.
Crystal Reports 10 ASP ActiveX Report Viewer Report Printing Scenario
From the same typical 27 page report that was used in the Crystal Reports 2008 scenario, the user clicks the Print icon from the ASP ActiveX Report Viewer.
The Print window Immediately appears on the screen. The user verifies the printer, chooses to print pages 1-5, and clicks the Print button from the window.
The Print window Immediately disappears from the screen and the report Immediately starts printing.
The entire print process takes only 3 u2013 4 SECONDS.
Even though we are trying to get the users to decrease the amount of paper used in report printing. They still do a significant amount of printing. The difference between the print performance using Crystal Reports 10 (3-4 seconds) and Crystal Reports 2008 (3 minutes) is totally unacceptable to our users.
Has anyone else experienced this problem and is there a known fix for it? This is the only thing holding us back from our upgrade and it has become very frustrating to us.
Much thanks to anyone that can shed some light on this.

Hi Brian,
Please have a look at [this|Crystal 11.5 Activex control for viewer; post.
However, have you tried with the No Printer options available in Print Options window from designer?
Regards,
Atanu.

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