IEXPLORE.EXE - Application Error in Crystal Reports XI

IEXPLORE.EXE - Aplication Error
X The instruction at "0x42fc2af2" referenced memory at "0x43686d0c". the memory could not be "read".
I work in IT and not directly with this software. A user needed an upgraded computer with this software installed and consequesntly is getting this error message when trying to 'Enter Values' with the Calendar button. Calendar pops up, select a date, and error message appears.
I have noticed that if Internet Explorer is open in another window, the error message is not encountered. Could it be a setting in Explorer with scripts or activeX controls?
Windows XP SP3, IE 7. Latest updates.
Crystal Reports XI Professional ver 11.0.0.895 (could be out of date, updater not connecting...)

We have a simple .net application to open our crystal reports. one of the computer has the same problem as Evan ie. when user click on the Calendar button, click any date then error message displayed:
IEXPLORE.EXE - Aplication Error
X The instruction at "0x42fc2af2" referenced memory at "0x43686d0c". the memory could not be "read".
Similarly when IE is open, error message will not displayed.
I had tried changing the Microsoft Virtual Memory but it does not seems to help.
Anyone with any advice or solution is greatly appreciated.

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    Edited by: Ronny S. on Jul 6, 2009 5:02 PM
    Edited by: Ronny S. on Jul 6, 2009 5:17 PM
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