If anyone could help? VZW person??

My phone the Kin2 is on the fritz it shuts down every time I close it and there seems to be NO back light on it so it makes it impossible to see anything.. I am using an old Voyager at the moment because my little brother has been in and out of the hospital so I just really haven't had time to get this problem fixed.. Can anyone help? Im so unhappy with my Kin 2 its had problems like this before..
Thank you

If you bought it less than one year ago (or are paying for the Extended Warranty), then call Verizon and ask for a warranty replacement.  They'll walk you through some troubleshooting steps first, but I suspect there's an issue with your hardware given the symptoms.
If its out of warranty, you can use insurance to get a replacement (again, if you paid for it), or you'll have to buy a replacement on your own.  Options for that include buying used online, paying full price through Verizon, or using an upgrade from another line on your Family Plan to get a new phone at a reduced price.

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