If apple replaces my iPod touch because of a faulty power button would they let me keep my old iPod?

I would still like to keep the old one

If you want to keep the old one, you'll have to buy a new iPod at the normal full price. Apple gives a reduced price for out-of-warranty replacements because the take the returned iPod, refurbish it, and use it as a service replacement for someone else.
Regards.

Similar Messages

If apple replaces my iPod touch due to a faulty power button can I chose which color I get?

I have black but I would like to switch to white

If you bring it to the Genius bar at the Apple store, they might be willing to give you the color you want; no guarantees of course, the warranty says replace in kind, but they might be generous.

Can apple replace my ipod touch for free if its stops working

can apple replace my ipod touch for free if its stops working, because i havn't had it even for one year yet.

Home Button wrote:
As long as it's under warranty (The warranty is 1 year unless you have AppleCare) they will replace it for free if the iPod had an issue that was not caused by you.
Apple will replace an iPod that is still under warranty if it has a manufacturing defect. That's not the same thing.

Will Apple replace my Ipod Touch 5g, Even if its over a year old?

I have an iPod touch 5g, which i bought in January of 2013. This iPod has been malfunctioning for a couple of days now. I connect it to a power source since it indicates its low on battery. When I do, it turns on, however, it will not charge much and the battery will continue to be red on the top right hand corner of the screen. I have an app which helps indicate around how much battery the iPod has. This app says that the iPod never charges past 15% and if i disconnect it, it shuts down. If the problem is in the battery, and it's a hardware problem, will Apple replace my iPod? Can they still do it? It is over a year old, but after all, i paid for a product that would last longer than a year and a half, didn't I?

You no longer have warranty coverage. Whatever Apple will do you will have to pay for it since it is out of warranty.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

I have my iPod touch 5g and the home button is stuck , it still works but its stuck so I have to push hard for it to work, I still have my warranty , will apple replace the iPod ?

I have my iPod touch 5g and the home button is stuck , it still works but its stuck so I have to push hard for it to work, I still have my warranty , will apple replace the iPod ?

Make an appointment at the Genius Bar of an Apple store. If the iPod is defective and not abused Apple will exchange it at no cost
Apple Retail Store - Genius Bar

Would like to trace my ipod touch because I was robbed. I would find it please. need help from you guys. Not because I am able to get another. Thank you.

would like to trace my ipod touch because I was robbed. I would find it please. need help from you guys. Not because I am able to get another. Thank you.

- If you previously turned on FIndMyiPod on the iPod in Settings>iCloud and wifi is on and connected go to iCloud: Find My iPhone, sign in and go to FIndMyiPhone. If the iPod has been restored it will never show up.
iCloud: Find My iPhone
- You can also wipe/erase the iPod and have the iPod play a sound via iCloud.
- If not shown, then you will have to use the old fashioned way, like if you lost a wallet or purse.
- Change the passwords for all accounts used on the iPod and report to police
- There is no way to prevent someone from restoring the iPod (it erases it) using it unless you had iOS 7 on the device. With iOS 7, one has to enter the Apple ID and password to restore the device.
- Apple will do nothing without a court order
Reporting a lost or stolen Apple product
- iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number

Will apple replace lost ipods?

will apple replace lost ipods?

"Isn't there a way for Apple to track the lost ipod's serial number"
No.
"they wouldnt be able to tell me because the registry is confidential, how is that fair"
Very fair indeed. Notice the word "confidential"? Do you want Apple to give to anyone the personal details details contained on their data base? Including yours? Supposing I were to make a malicious call to Apple to report that the iPod you rightfully own was stolen from me and they gave me all your personal details. Would you be happy with that that? I suspect not. Supposing they then made use of the serial number to block the use of the iPod on your computer every time you connected it? Happy with that? No, me either. That kind of system would be open to all kinds of abuse. And what about the 1000's of stolen iPods that must find their way on to eBay every year? Should Apple track those also?
"Apple should really find a solution to the problem of lost ipods"
There's a very easy solution. Don't lose it. You really think that Apple has nothing better to do than keep track of lost/stolen iPods? That's the job of law enforcement, not Apple.
I do sympathize with your loss, and know how upset you must be, but it is unreasonable to lay the blame at Apple's door. If you report the loss to the Police, and they recover it, then Apple will liaise with them to return it to it's rightful owner. That is all you can rightfully expect.

Can Apple replace my iPOD?

My iPOD 30g 5G was borrowed by my cousin and he was playing with a magnet and it got stuck. I have tried everything but the iPOD just shows up a folder with an exclamation mark. Also i hear noises just like when the hard drive is spinning. Will Apple replace my iPOD? I just bought it and it did'nt last a month in my hands...

Hi, strong magnets and data storage do not mix very well. Try restoring the iPod as per:
http://www.apple.com/support/ipod/five_rs/
You will have to reload all your songs/pics/flicks

Will Apple replace my iPod nano 1g? Read on..

Hey guys, well I have a iPod nano 1g that works mostly. It charges and everything but the scroll buttons dont work. I can click on anything I want but I cant scroll to select something else. Would apple replace my iPod? Or would they send me the same iPod back? Thanks

iPod nano (1st generation) Replacement Program:
https://supportform.apple.com/201110/

Will apple replace my ipod

Will apple replace my ipod if the right side of the screen doesn't work 75% of the time and the hi e button doesn't work. I don't think I even did anything and its just broken

Apple will exchange your iPod for a refurbished one for this price. They do not fix yours.
Apple - iPod Repair price

If i made an appt. with Apple, and i asked them if i could switch my black Iphone 5 to a white Iphone 5, because i always have trouble with black Iphones, would they let me?

if i made an appt. with Apple, and i asked them if i could switch my black Iphone 5 to a white Iphone 5, because i always have trouble with black Iphones, would they let me?

i've had black iphones in the past, and the same thing always gets messed up, the network, i will not have service what-so ever, and when my mother's iphone will be right next to me and she will have full service. Also the lock screen button/power button broke on both of my black iphones as well. i was just wondering if they would consider. Does apple have an email i could contact?

New iPhone replacement has a faulty power button.

I have got my iPhone replaced 4 times till now because of various issues with the handset, out of which 2 iPhone replacements have had power button issue, the last replacement that i took from the service center on 6th December 2013, again had a faulty power button out of the box. Due to the same issue recurring for the 3rd time, i called apple customer care on 7th December,2013 and registered a complaint. The response that i have got from the apple engineering team has been highly disappointing. I was told that it was my usage fault and not an hardware fault. How can this be a usage fault if the phone was faulty out of the box. Such a response is not expected from a brand like apple.
This has offended me and i am highly disappointed with such a response from a brand like Apple.

What exactly would you like from us, your fellow users in these user to user technical support forums?

I have assisive touch so I cannot use power button on top but my phone wont turn on I tried plugging it in and pressing the home button but nothing is working?

I have assisive touch so I cannot use power button on top but my phone wont turn on I tried plugging it in and pressing the home button but nothing is working?
please help

- Connect to computer and it it shows in iTune restore via iTunes
- Then try letting the battery fully drain. After charging for an hour try the reset (both buttons) and connecting to computer and restore.

I lost my search bar, File bar, Bookmarks, and the one where you drag stuff onto, also my Norton bar because i closed them then it would not let me turn them back on!!! Help!!!!

I lost my search bar, File bar, Bookmarks, and the one where you drag stuff onto, also my Norton bar because i closed them then it would not let me turn them back on!!! Help!!!!

'''Menu Bar''' (File, Edit, View, History, Bookmarks, Tools, Help) , see: 
http://support.mozilla.com/en-US/kb/Menu+bar+is+missing
* Press F10, Menu bar will appear, click View, click Toolbars, click Menu bar
* Press ALT, the Menu bar will appear, click View, click Toolbars, click Menu bar 
* Hold down the ALT button while pressing V+T+M
'''Navigation Toolbar''' (Back/forward, Refresh...Home, URL/Location Bar, Search Bar): Do one of the following
#click View > Toolbars, click on "Navigation Toolbar" to place a check mark, OR#right-click the Menu Bar, click "Navigation Toolbar" to place a check mark. See: 
#*https://support.mozilla.com/en-US/kb/Back+and+forward+or+other+toolbar+items+are+missing
#*http://support.mozilla.com/en-US/kb/How+to+customize+the+toolbar
#*http://kb.mozillazine.org/Toolbar_customization
#*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
#*http://support.mozilla.com/en-US/kb/Navigation+Toolbar+items
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'''Status Bar''': click View, click Status Bar to place a check mark 
'''Full Screen Mode''': If you have no Toolbars or Tab Bar: Press F11 (F11 is an on/off toggle). See: http://kb.mozillazine.org/Netbooks#Full_screen 
Also see: http://kb.mozillazine.org/Toolbar_customization_-_Firefox#Restoring_missing_menu_or_other_toolbars
 
You need to update your plugins. It is important to keep them updated due to continuing security fixes and improvements in those plug-ins:
* Shockwave Flash 10.1 r82
* Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
#'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#'''Update Shockwave Flash'''
#*Use Firefox to Download and SAVE to your hard drive from one of the links below; '''the links take you directly to the download and you avoid the "getplus" download manager and "extras" (i.e., toolbars, virus scan links, etc.) on the main Adobe page.'''
#*SAVE to your Desktop so you can find it
#*After download completes, close Firefox
#*Click on the file you just downloaded and install
#**Note: Vista and Win7 users may need to right-click the installer downloaded and choose "Run as Administrator"
#**Note: Most browsers other than IE will also get updated with this one download
#**Note: To update IE, same procedure '''but use IE''' to go: http://fpdownload.macromedia.com/get/flashplayer/current/install_flash_player_ax.exe
#*After installation, restart Firefox and check your version again.
#*'''Download links and other information''':
#** https://support.mozilla.com/en-US/kb/Managing+the+Flash+plugin#Updating_Flash
#** '''or''' you can download, save, then run the manual installers for IE, then for Firefox (and all other browsers) from here: http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
#* Also see: http://support.mozilla.com/en-US/kb/Installing+the+Flash+plugin
#* Also see (if needed): http://kb2.adobe.com/cps/191/tn_19166.html#main_Uninstall
#'''Update Java:'''
#* Download and update instructions: https://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox
#* Removing old versions: http://www.java.com/en/download/faq/remove_olderversions.xml
#* After the installation, start Firefox and check your version again.

Will apple replace a ipod touch 4g with a cracked screen???

my ipod fell n got cracked:\
will apple replace it???
i got a one year guarantyc:

No you need some special protection but there are afew options
1) Buy a replecement apple will give you half off on a new one if you give them the old one
2) check the receipt and if its under a year old call the store you got it at (if you got it at an apple store you can try but dont get your hopes up)
3) buy a replacement sceen kit they come with the screen and the tools to extract the old
http://www.ebay.com/sch/i.html?_trksid=p5197.m570.l1311&_nkw=ipod+touch+replacem ent+screen&_sacat=0

If apple replaces my iPod touch because of a faulty power button would they let me keep my old iPod?

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