If I bought a new iPhone 5 When he opened the box and the experience of the device discovered that headset unused What is the solution??

Dear Apple Co.
Please Try to find the solution for me
I bought a new iPhone 5
When he opened the box i found the Headset does not work
give the solution

i'm in riyadh .... in saudia arabia
and there is no apple market there,,,,
how to replace it ???
please give me the solution

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