If I can't get help quick, Adobe CC will no longer be an option. I'm currently trialing and only have 10 days until my discount offer expires.
If I can't get help quick, Adobe CC will no longer be an option. I'm currently trialing and only have about 10 days until my discount offer expires. After that, I will no longer consider CC a valid option as it is almost twice the price.
Premiere Pro audio slips out of sync, though it does not occur in Sony Vegas or in Lightworks with the same footage. Strangely, this is not only with the audio from within the video (.mts) file, but also from the audio I record separately and sync up in post. The frame rate and everything is, according to the sequence settings, accurately detected.
Running my file through Handbrake is a workaround that I'm not willing to use. I've set my workflow (capture) so that this should be unnecessary, and indeed it is unnecessary . . . except for within Premiere Pro. Using Media Encoder to output an intermediate file doesn't work either; the audio still slips out of sync.
Yes, I've already posted in the Premiere Pro forum, with no replies, but this is a bigger CC issue because the only way I'll give CC a try is with my 1 year $29.~ offer (as a CS user), which expires on the 30th. After that, I'll never give Adobe another look.
Since you have quite a number of technical issue which needs expert guidance from the qualified technicians, please contact Adobe Support via chat or phone.
Regarding the change in price after renewals, you can check it under "plan change" in your adobe.com if different pricing can be applied.
Manage your membership and payments | Creative Cloud
Regards,
Rajshree
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I have downloaded two apps that say they need to be downloaded on itunes on my pc or using wifi. I have deleted them from itunes on my pc but they still show on my apps screen on my ipad and I am unable to delte them on my ipad. what do I need to do to get them off my app screen on my ipad?
Also, and although possibly not related to your problem, I will remind you that the version of Firefox you are using at the moment as been discontinued and is no longer supported. Furthermore, it has known bugs and security problems. I urge you to update to the latest version of Firefox, for maximum stability, performance, security and usability. You can get it for free, as always, at [http://www.getfirefox.com www.getfirefox.com].
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I Received my iPhone 5 as a gift, but it was the 16gb- and now- with apps being bigger and HD- they are bigger in size- so this 16gb will not last me. Main question: If my iphone 5 was bought at radioshack as a gift can i exchange it for a 32gb.? - i have 3 days using it-
Take it back to the store you bought it and see what their exchange policy is.
This has nothing to do with Apple since it was not bought at Apple. -
Cannot install CC - and can't get help from Adobe
I have had a problem installing CC. After reading ALL the online comments and suggestions, I called Adobe customer support on Wednesday. I was told that the problem had to be escalated and that someone would call me back in 24 hours. When no one did, I called on Thursday and was told that someone would call me on Friday morning. When no one did, I called again on Friday afternoon and was assured that someone would call me before the end of Friday. I cancelled a dinner to stay home. It's Saturday afternoon, and still no one from customer service has called. I really hate being lied to. I concur with many that Adobe may have the worst customer service of any U.S. firm. So my question, should I just cancel my subscription that I've had for a week and not be able to use or still hang in there. Is Corel still in business??
How does one get Adobe CS to respond??Thank you. I have followed your link which seems to work and I will ask my questions there. However, I want to alert you to the fact that I have done everything correctly to reach you and received no response until now. Firstly, I went to the iBird site http://www.ibird.com/ and clicked on Forum "iBird for iPhone". The forums do not let me post, but as you say there is also message about the forums being moved with a link to http://ibird.999.org . Clicking on that link, however, gives me a 404 error. The link you have provided is totally different that the one on your site. I would suggest that you fix that promptly.
I did fill out the form on http://www.whatbird.com/contactus (twice) as well as sending Mitchell Waite an email by clicking on "Contact" on one of his iBird forum messages. Lastly, I submitted a problem to the iTunes store. I have received no responses to any of those queries until this one. I trust that this will solve my problem, but please do not imply that my difficulty in reaching you reflects any incompetence or lack of effort on my part. -
i just cant get the devices thing to come up in the tab on the left. i am pretty sure everything is up to date and the phone is charging through the mac book usb port. i have also tried this link http://support.apple.com/kb/TS1591 that all the google searches take me to but it no help. i am not very good with computers so spastic easy language would be greatly appreciated, thanks in advance
Welcome to the Apple Community.
In order to change your Apple ID or password for your iCloud account on your iOS device, you need to delete the account from your iOS device first, then add it back using your updated details. (Settings > iCloud, scroll down and hit "Delete Account")
Providing you are simply updating your existing details and not changing to another account, when you delete your account, all the data that is synced with iCloud will also be deleted from the device (but not from iCloud), but will be synced back to your device when you login again.
In order to change your Apple ID or password for your iCloud account on your computer, you need to sign out of the account from your computer first, then sign back in using your updated details. (System Preferences > iCloud, click the sign out button)
In order to change your Apple ID or password for your iTunes account on your iOS device, you need to sign out from your iOS device first, then sign back in using your updated details. (Settings > store, scroll down and tap your ID)
If you are using iMessages or FaceTime, you will also need to log out and into your ID there too. -
I can't seam to get the migration to work between my g4 running 10.4 with all the upgrades including migration assistant 1.0.6 to talk to my new Pro.
The pro tells me to upgrade the g4's migration assistant and that has been done as much as I can find.Hi 'baltwo'
Thank you for your link, I already had been on this particular website this afternoon. they only discuss problems in the application and nothing about how the MS Office application installation does disturb Mac OS.
Or have I missed a special comment there?
In any case many thanks, trioloGo -
i bought ilife 11 but cant update it. Is there any e-mail address which can i get help about ilife 11?
i bought it from Turkey website. apple.com.tr and i paid the price bu i cant update it and there are nothing i can do? i called the turkey's apple but they said i should mail this to apple.com. So, i didnt find any e-mail support address for ilife 11.
what should i do? apple support center is really bad for unplanned situations.Apple doesn't have an e-mail address. Unfortunately you'll have to resort to snail mail, for anything that can't be answered by phone or the website.
iLife '11 has had no updates issued so far:
http://support.apple.com/downloads/#ilife
If it should ever get an update, it would likely be at that link. -
Can I get help downloading already purchased programs Adobe Creative Suite5 Design Premium and Adobe Acrobat X Pro onto my new mac computer?
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.window using the Lightroom 3 link to see those 'Important Instructions'. -
Whenever I try to open an Adobe file I get this message:
Adobe Reader could not open ..... because it is either not
a supported file type or because the file has been damaged
(for example, it was sent as an e-mail attachment and wasn't
correctly decoded). This is driving me nuts !! Is there an Adobe
product that I can purchase that will make my Adobe Reader
work??? Right now it is useless to me and I have an important
download taht was sent as an Adobe download file and after
I downloaded the file Adobe Reader refuses to open it.
Please Help!!!!I am having the same problems!!! How can a person get help from ADOBE? Or do I cancel and find a different program for converting.
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I can't get gold of adobe - which is annoying me. I have a file that has been uploaded to my creative cloud that i did not upload or have i ever seen before. SO it seems adobe cannot guarantee security and are uncontactable - i think i may leave
Since this is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us" -
Where can I get HELP in German for PSE 8 ?
I have bought Adobe Photoshop Elemnts 8 & Adobe Prem
iere Elements 8 and registered it. Now I can´t find Support in german?! The Website and Help ist just confusing me. Where can I get help about a question I have concerning the file-dates after updating from Adobe Photoshop Elements 5 to PSE 8: All my files now have a new Date!
Thanks for giving me a link to a german support-page for PSE 8!> Sometimes the Organizer will silently lose the date/time of a file that you’ve set with Edit > Adjust Date And Time.
I just importet my files into the organizer
> This can happen when you invoke the full Editor, Edit > Update Thumbnail,
In the help-file in the German PSE8 it was recommended to update thumbnails! Perhaps this is the reason. But how can I be sure?
I have registered online Photoshop Elements 8 and Premiere Elements 8 but I don´t know how to get advice directly from Adobe in Germany or at least in german language. Does someone know where I could get help from an Adobe employee?
Thanks!
Jean-Paul -
I have just installed Captivate 7 but I can't get Help to load, any ideas?
I have just installed Captivate 7 but I can't get Help to load, any ideas?
Hi hazelplt,
When you say you can't load does that mean Captivate does not launch?
Try launching the application as 'Administrator' and check.
You might also want to check by launching it in 'compatibility mode' and see.
In case you still face issues, try resetting Captivate preferences and then check by launching the application.
To reset the preferences, please follow the steps below :
Close Adobe Captivate.
Locate the preference folder:
Windows Vista and Windows 7: C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 7 folder
Rename the Captivate folder.
Restart Adobe Captivate. A new folder is automatically created. -
can i get help with 2 songs that i downloaded on my itunes? it didnt download, said there was an error and then is stuck at PURCHASED.
I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not downloading properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items. -
I got my cracked screen fixed , and ever since my phone has been acting up. Now Im trying to restore it and it wont restore. Also my phone wont work without being on the charger. It just wont disconnect from ITunes Can I get help ASAP
nadiamilan wrote:
I think that is an great idea . But I wanna know if there is anything else i can do besides going all way back to the place i got if fixed at ....
Probably not. -
If I own Adobe Photoshop Elements 12 and have it installed on my computer, how can I get access to Adobe Bridge without a monthly subscription? Is there a way to use Adobe Photoshop and Bridge without paying a monthly fee?
Hi Jaclyn2,
Please follow the steps mentioned in the kb: http://helpx.adobe.com/creative-suite/kb/error-update-server-repsonding-cs4.html .
Regards,
Romit Sinha
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