If I do not renew my Adobe DPS membership-

Customers can continue downloading .folios from adobe server?

No. At some point, you'll hit the limit to the number of .folios and your customers will receive an error message that says the number of downloads has been exceeded.

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Why does Adobe email me to say I have been removed from my CC membership (because licence was not renewed) BUT Adobe does not have the common sense to tell me my membership is DUE for renewal – so I could have renewed it – BEFORE I was cancelled.

Why does Adobe email me to say I have been removed from my CC membership (because licence was not renewed) BUT Adobe does not have the common sense to tell me my membership is DUE for renewal – so I could have renewed it – BEFORE I was cancelled.

Sign in, activation, or connection errors | CS5.5 and later
For anything else contact support by web chat.
Mylenium

Adobe DPS membership

Hi
we have an important question.
we have dps and we built both free, and paid apps along w/ in app purchase items (for own projects and for client projects) lets say we stopped our dps membership in 2 years. but we continue our apple developer membership. what happens to our single folio and multi folio apps. can customers still buy it from the apple store. can you please explain in detail asap, we are going to do a presentation where we need to mention this info to our client. very important. very urgent.
thank you for the help.

I'll explain the situation with 2 aspects : Single Edition Apps and Multi Issue Apps, in both cases the app would still be available in the App store:
Built in Single Issue Apps: In case you termitate your DPS Contract, your Built in Single issue apps would not be hampered and would be available to download from the appstore.New and old users would be able to download and view the content as before.
Multi Issue Apps: Multi issue apps get their content (Folios) from Adobe Distributuion server. When you termitate your DPS contract adobe stops hosting your content from distribution server. Thus the app would be there in app store, however no folios would be hosted by Adobe to download in the app.
New App users who download Multi Issue App: New users who download the app from the App store can download the container app, however, the Library would not have any folios since Adobe would have stopped hosting the content.
User who already have th multi issue app installed: These users can see all downloaded folios and read those, however they would not be able to download any new content or in case they delete their folios, they would not be able to re-download them.
To summarise: If you terminate your DPS contract, your Single issue apps would not have any issue, howver your Multi-Issue apps would be hampered and would be un-usable for new users.
I've taken this question and will repond directly since you approached support with this question as well.

Do not renew my membership

Dear Adobe,
Please do not renew my Creative Cloud membership. I've spent 30 minutes looking for a button to do this. I've been harassed to not cancel my membership in the live chat where I wasted another 15 minutes. I do not wish to cancel early and pay a fee, I just DO NOT WANT MY SUBSCRIPTION TO AUTO RENEW!
Is anyone able to make this happen for me please? I want to stop auto renewal now so I don't have to remember to do it next month.
Please make this happen. I cannot believe how difficult Adobe has made this. It is criminal and will certainly make me think twice about purchasing any Adobe product in the future.
Thank you

Hi postmac,
Welcome to Adobe Forum,
You can view the thread : http://forums.adobe.com/message/5338931
It has a detailed discussion about autorenewal.
Please feel free to inbox me about your CC order if the issue is not resolved. I will follow it up for you.
Regards,
Rajshree

Sending Push Notifications with Adobe DPS

Question.
I'm testing out all the Adobe DPS and Apple options. And one of the things I would like to test is Push Notifications.
I followed the iPad publishing guide to be able to get all the certificates so that's ok. Then I was looking for a way to send
push notifications. Because Adobe DPS doesn't really have a UI environment (PLEASE correct me if I'm wrong ;-) to send push
notifications I have to do it 'by hand'. When I tested my app on my iPad I got the "app name wants to send you push notifications",
so i'm sure my certificates are working. Now I just need to send a push message.
So I followed this great tutorial:
http://www.raywenderlich.com/3443/apple-push-notification-services-tutorial-part-12
I was able to do everything and was able to send a push notification ... but I never received it. And the reason for this is because
I don't have the app device token, which is a 64 character serial number which acts as your app address. So I don't have any way of sending the notification
to my particular app. (which is a test sideload multifolio app).
Because the Adobe DPS is cloud based you don't get any code (which I love). But I think that is currently stopping me
from finding out my device token.
What I'm asking:
- Does this mean I can't send any push notifications to Adobe DPS created apps?
- If this is supported somehow, I suppose (again, correct me) I need the app device token for the created app. Where do I get this?
Thanks !

At this time, it's not possible to manually push notifications. When you enable push, only publishing a new folio displays the red badge. At some point, when third-party push is supported, manual pushes will be possible.

Can you move a magazine app designed by another company to Adobe DPS?

My company had a digital company (who shall remain nameless) produce their magazine app under the (digital company's) information. I want to transfer everything over to Adobe DPS because frankly, this digital company did not live up to their promises, have terrible customer service, and are strictly just adding buttons to a pdf (not interactive at all). With that said, do I need to start from scratch and build a new app? Or can I just obtain the app that's already been created? If not, do I just tell the other company to delete our app? Thanks!

If you move to DPS you'll wind up building a new application using our tools and submitting that to Apple as an update to the existing application. Your readers will see an update to the app and when they download it they'll have the new version.
What is more complicated to sort out is whether readers would still be entitled to content they'd previously purchased. That depends a lot on you previous setup, how the previous product handled purchases, etc.
Neil

How can I replace an existing app on iTunes that was created with PhoneGap to a new version created with Adobe DPS? I get a 'supported devices' error message when I try to upload to iTunes! HELP!

I created an app using PhoneGap a couple of months ago, and have now just amended it using Adobe DPS. But when I come to upload it to iTunes, I get the error message "This bundle does not support on or more of the device supported by the previous app version" How can I correct this?

I suspect your PhoneGap app was flagged as running on both iPad and iPhone. You'll need the same from DPS. You can do this in AppBuilder at the start of the wizard where it asks what kind of devices you want to support. Note that this is only available to DPS Professional and Enterprise customers. If you are a Creative Cloud customer building a Single Edition application it will only support iPad.
Neil

Can you create apps after 1st May 2015 using Adobe DPS single edition?

Can you create apps after 1st May 2015 using Adobe DPS single edition?
I currently have SE via creatieve cloud - one of the only reasons we switched to CC was for the DPS SE.
Does anyone know if this capability will just be 'switched off' at midnight 1st May 2015?? There are huge costs for going the enterprise route but with no date in sight for Publish to be launched I am not sure I can wait for this, or should I???

Adobe states: Please note that the Digital Publishing Suite, Single Edition, service will be available for use until May 1, 2015, but beyond that date the service will no longer be available.
So essentially my licence will expire on 1st May - Adobe's note just mentions 'service' - even though part of CC and I will not be able to maintain my app or create any more IPA's after 1st May. I can't beleive there is nothing to switch over to other than paying thousands of pounds for enterprise??
Just all so vauge, feels like a plug is going to be pulled and thats it??? Maybe I am missing something?

Adobe DPS HTML/Javascript/CSS Web Console: why it is so difficult?

Why?
This is the type of question that i can not understand. Is it that difficult to make? Maybe an airpor to Google Chrome Adobe Edge Inspect? I have many files well written with CoffeeScript, that uses RequireJS, that is impossibile to forget a semicolon etc. that works like a charm on Google Chrome (desktop, AND Chrome iPad, AND Chrome Android). That works like a charm in the native iPad/iPhone web browser and in the native Android browser. But it didnt in Adobe DPS. And guess what: i cant find why it doesnt, because Adobe doesnt have a simple Web Console inside DPS / InDesign.
Is there any news on this field? Because using Adobe Edge Inspect is not a option: my code works inside EI because im browsing the page with my desktop browser. I want to know what is going on inside DPS.
And my code it is not "soooo" advanced. It is just a simple button with "on touchstart" event listener. Am i doing some stupid error? Fine! Just help me find out what it is, so i can fix it. Because in every single browser i tried, it works. But inside DPS. A sample code? Sure, here you go:
[Javascript Code]
Main.prototype.clicks = function() {
        var _this = this;
        $('#btnA').on('touchstart', function(evt) {
          evt.preventDefault();
          _this.buy('productA');
          return false;
        $('#btnB').on('touchstart', function() {
          return _this.buy('productB');
        return $('#clear_data').on('touchstart', function() {
          return _this.clearData();
[/Javascript Code]
The Javascript above is being generated by Node.JS compiling a CoffeeScript file. The buttons do work at DPS for iPad, but doesnt on Android. Maybe Android has a problem with 'touchstart'. Maybe jQuery has a problem inside Adobe DPS. But who knows? I dont have a decent web console inspector to check what is going on. Really frustrating.
Maybe Apple and Google dont give the neccessary hooks to implement the web console? But if you can do the Inspector from the desktop to the device, why not from the device to the desktop? Am i missing something on Edge Inspect? The strange part is: the above code works well on Edge Inspect but doesnt work on Android DPS.
Sorry if im a little angry or pissed. But this would be really great: a simple web inspector: HTML, Javascript, CSS. A way to inspect the <head> tag of the HTML, what was loaded, in what order. What script is missing, Javascript breakpoints, etc.
Thank you.

There is this one little widget called Safari Web Inspector, provided that you're using a Mac: https://developer.apple.com/library/safari/documentation/AppleApplications/Conceptual/Safa ri_Developer_Guide/Introduction/Introduction.html.
Besides, referring to http://helpx.adobe.com/digital-publishing-suite/kb/create-html-articles-android-viewers.ht ml, you can give window.onappear a try when you are doing JS initialization.

Adobe DPS - using video

I am trying to set up an FAQ page with a list of questions on the left which activate videos that appear in the same frame area on the right. I’ve uploaded the video as an object state, and used the button to activate and play the relevant video/state. It works ok in the SWF preview, but crashes InDesign everytime I attempt to upload it as an article. can anyone help me?

Having spent quite a bit of time scratching my head and googling i ended up finding the answer to this myself - so i thought i best post it to help others out.
What i could not comprehend was why a functioning backbone example on the ipad could not be directly copied across to work on the android device - what transpired was that the backbone example was using an older version of the AdobeLibraryAPI - taken from Derek Lu articles (from a few years ago) whilst the Angular version was using the most up to date version of the AdobeLibraryAPI. I found this mentioned and explained on another forum post:
https://forums.adobe.com/thread/1622729
so i went to Adobe DPS - Library and Store SDK 2.32 : Class Index : JsDoc Reference and got the latest version of the API, swopped it out and hey presto the backbone version now works on the android.

Want to cancel an automatic renewal for Adobe ExportPDF Annual?

I originally subscribed to an automatic renewal for Adobe ExportPDF Annual. This I did back in 2012. I no longer need this product. How do I permanently cancel this latest and all further renewals and apply for a prorated refund?

I'm not sure if you can get the refund (maybe it's in the following link somewhere) but to cancel, go here: http://helpx.adobe.com/x-productkb/policy-pricing/cancel-subscription- acrobat-online-services.html

Is Adobe DPS available for Android phone?

hi~
is Adobe DPS available for Android phone?
The app is not founded in googleplay..

I encountered the same issue. You (in theory) would simply update the APK file. Find the AndroidManifest.xml
right around line 42
<supports-screens android:smallScreens="false" android:normalScreens="false" android:largeScreens="true" android:xlargeScreens="true" />
change to
<supports-screens android:smallScreens="true" android:normalScreens="true" android:largeScreens="true" android:xlargeScreens="true" />
recompile, package, deploy.
NOTE: I have not been able to get this to actually work LIVE in the play store where I have had some success with actually putting it on my device. I can get the app store to say that it is compatabile on small/medium/large/xlarge screens, teasing me with joy prior to the error I get when I attempt to install that the item is "not properly signed". This could be something with the META_INF xml file, the version of JDK and apktools or jarsign I am using, I certainly dont know... yet, but after about 10+ hours I am fairly certain of one thing: Adobe does not want it working on small/medium screens.
(perhaps for good reason...)
If I do come up with a solution I will post. As perhaps a feature request, would be great to have the following in the App builder:
1- Advanced tab
A: allows us to manually enter the
android:versionCode="00000"
android:versionName="0.0.0.0.0"
B: allows us to change
<supports-screens android:smallScreens="true" android:normalScreens="true" android:largeScreens="true" android:xlargeScreens="true" />
values.

Folio not appearing in Adobe Content Viewer on some iPads

I have been working on developing an app for iPad in InDesign CS6 using Adobe DPS. For the most part, the process was working smoothly until recently. Once signed into Adobe Content Viewer on my third generation iPad, the folio shows up fine and downloads as expected. However, when others with older iPads download Content Viewer and sign in, they do not see the folio as an option. For example, a person with a second generation iPad, who has the latest iOS, was unable to see the folio in the viewer. I have stripped the app down to about 40megs, thinking size might have been an issue, but after multiple users have experience identical results, I don't think that is it. Has anyone had a similar issue, and is there anything I can do on my end to make the app compatible with a wider range of iPads?

Is it a single-folio app or a multi-folio app? If you set up renditions for a multi-folio app, only the appropriate rendition is available for a device. See this article about renditions:
http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c-2337961812e35738f56-8 000.html

Folio not appearing in Adobe Content Viewer on ipad

folio i created in indesign cs5.5 not appearing in Adobe Content Viewer on ipad.
I have CS5.5, Apple ipad 1st gen ios 5.0.1 Adobe content viewer 1.9.1
the folio appears on the acrobat.com site in the FOLIO PRODUCER
but nothing is appearing on my ipad in the Adobe Content Viewer.
I work for a large magazine publisher and would like to demo the folio on the ipad to sell the concept of the DPS.
However if i cant get this on my device, its going to be a no go.
Help please.
Thanks,
James.

Thanks Ants,
Your doubts motivated me to do some testing on the subject;-)
I made several files of different dimensions, and uploaded them to the cloud. All of them rendered correctly on the desktop. But only those which used exact 4:3 width:height ratio appeared in the Content Viewer on the iPad. And only those, which were at least 1024x768px. A perfect 4:3 document sized 768x576 did not show. But the 1536x1152 one appeared correctly.
I am still certain, that the reason of absence od James' file in his iPad was caused by the dimensions of the folio. I would however modify my statement:
Only the folios sized exactly 1024x768 px (Landscape, portrait or both orientations) are valid for iPad
It should be: Only the folios sized 1024x768 px or more, with exact 4:3 ratio (Landscape, portrait or both orientations) are valid for iPad.
Regards,
Tomek

Edge OAM audio playback issues with Adobe DPS

Hi,
Previous to the CC 2014.1 update, Edge OAM animations placed into my Adobe DPS folios worked and interacted fine. E.g. I had animation build and then on 'tap' elements would animate and playback audio to reflect the movement. Since updating to the 2014.1 version, any newly created OAM files placed into Adobe DPS, the audio does not work.
Please can you advise on this issue. If there is no fix, can I get access to the previous version of Edge as it is vital I regain this function.
Many thanks
Lewis

Hi,
Thank you for the post.
Can you please share your composition in which you are getting this issue. We will investigate this issue.
In the mean time, you can install the previous version of Edge animate using below link.
HTML animation | Download free Adobe Edge Animate CC trial
Regards,
Devendra

If I do not renew my Adobe DPS membership-

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