If I downloaded a free app in the past(iphone), lost everything in a restore, and now that free app isn't free anymore, if i try and re-download it, will it be free, or will I have to pay whatever price the app is now?

Lost it all in the restore, have been redownloading the ones I bought just fine.. it's the ones I snagged when they were free I am worried about. Will it prompt me that I have already "purchased" this before.. or will it just go ahead and assume I am buying it if I click "buy". Can I go into itunes and into the purchase history and download all the apps that are there and even though the ones i got when they were free cost money...will they download for free?? Can't find any info on this anywhere, thanks a bunch!!!!

If you Go to the app store on your phone, then go to updates you should have a purchased icon at the top.
Click on that and it will show the apps you have downloaded before as they are stored on the icloud.
Then you should be able to click on the app and redownload it, not sure if it will charge but its worth a try.

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HT204053 My new HK iPhone will not download apps purchased in U.S. and says I need an HK Apple ID. This creates a second Apple ID and I am concerned that I will have to pay twice for the same app.

My new HK iPhone will not download apps purchased in U.S. and says I need an HK Apple ID. This creates a second Apple ID and I am concerned that I will have to pay twice for the same app.

Apps previously purchased will continue to operate wherever you are. However; you'll not be able to update them other than by using the original purchase details. What this means is that you can only 'purchase' from a country's store if you have a valid credit card and residence of and in that country.

IWorks not purchased in app store, now I have to pay again for the apps??

Long ago I purchased iWork together with my laptop (macbook pro). Now, I get a message in Pages, Numbers and Keynote that there is a new version available. So I wanted to download it, but the app store makes me pay for them! The full price! Why? The app store does recognise that I have the iWorks apps, but says I didn't purchase them in the app store, so I have to pay for them again! This is really stupid, does anyone know how this is possible? And what I can do to update without having to pay a lot of money to buy all the three apps again?

There are several reasons why the updates don't show as free for those who already have iWork '09 installed.
1. You must have iWork '09 apps installed & they must be updated to the x.3 version. You can also download the standalone updater from this page.
2. If you are not using English as the primary language for your Mac, change to English & run Software Update. You can then switch back to your preferred language.
3. Go to Mac App Store (MAS) > Click on Store > Check for Unfinished Downloads. You will need to individually click into each application > Click update > enter in your Apple ID & password and then it will start updating.
4. Open App Store on your Mac & look at the buttons under Keynote, Pages & Numbers. If it does not say “Update” click Account under Quick Links, enter your password & click “View Account.” Next, click the “Reset” button to the right of “Reset all warnings for buying and downloading” at the bottom of this page, & click Done. Check your updates tab & iWork & iLife updates should now appear.
These are the ones I've seen work for others.

Usually there is a upgrade path for current users of the software at a reduced price. I dont see anything like that for Lightroom 6. Will I have to pay full price just to upgrade to the new LR6 standalone version???

Usually there is a upgrade path for current users of the software at a reduced price. I dont see anything like that for Lightroom 6. Will I have to pay full price just to upgrade to the new LR6 standalone version???

The standalone upgrade is 79 US Dollars.
Go to Products, select Lightroom 6, click on Buy, select Upgrade instead of Full

Why do we have to pay to use the iCloud

Why do we have to pay to use the iCloud isn't it free?

Welcome to Apple Support Communities
iCloud is free unless you want more than 5 GB of storage. If you want more storage, you have to pay

I have purchased Adobe CC and have been paying $9.99 for two months now, but all of the sudden today I tried to open it and it is saying that my 30 day trial has expired

I have purchased Adobe CC and have been paying $9.99 for two months now, but all of the sudden today I tried to open it and it is saying that my 30 day trial has expired and will not let me access it.

Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
If yes
Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
If no
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Need lightroom 4.4 asmac is 10.6.8 and not compatible with anything higher. Does this come with the creative cloud? Would really like a disc but that doesn't seem to happen anymore. Currently have cs4 and d7100 hence need 4.4 to open raw Any idea

need lightroom 4.4 asmac is 10.6.8 and not compatible with anything higher. Does this come with the creative cloud? Would really like a disc but that doesn't seem to happen anymore. Currently have cs4 and d7100 hence need 4.4 to open raw Any ideas? Is this now customer service or does adobe have a customer service team . Site not user friendly. Thanks

Graham Giles wrote:
Have you seen this type of problem before? I think it could be a serious issue for anyone in a similar position.
No; but then, I've not had occasion to use TDM. I've been using firerwire drives for over 10 years, both FW400 and FW800, with no issues except a bit of instability using a B&W G3 machine.
TDM should be safe. Using cautious, manual copying of files from the Target machine to the Host machine should not result in unexpected loss of files or damage to the Target drive's directories. It should behave exactly the same as if it were an external (to the Host) firewire drive.
• I don't suppose there is anything I can do to 'put back' lost items from a separate Time Machine drive which has an up to date backup on it.
There is probably a way to do that - seems to me that's one of the reasons for a Time Machine volume.
On the other hand, if the Time Machine volume is rigidly linked to the now-absent OS on the original drive, there may be no way to effectively access the files in the TM archive.
I know that using a cloned drive would work well in this instance.
I have no experience with Time Machine, so perhaps someone who has will chime in with suggestions.
With the machine in TDM with the other machine, have you tried running Disk Utility to see if you can effect repairs to the drive?

I have called my bank and they told me there is no problem with the credit its the appstore that jammed my account so please if you can try and deduct from my account ill be very gratefull thank you iPad 2 Wi-Fi 3G, iOS 6.1.3

I have called my bank and they told me there is no problem with the credit its the appstore that jammed my account so please if you can try and deduct from my account ill be very gratefull thank you
iPad 2 Wi-Fi + 3G, iOS 6.1.3

Jonijo88 wrote:
I,m sory but whin i go to supprt thay opin this bage and no another way that is let me wrait here and this problem is not first time it is happen with me evry time so jast whin thy fixed this problem i will stope wraiting here
For God's sakes, look harder...
http://www.apple.com/support/itunes/contact/

All my PC's and computer(both Apple and Microsoft) will conect to internet except appleTV I have exhausted all resets, It did work yesterday now no connection

All my PC's and computer(both Apple and Microsoft) will conect to internet except appleTV I have exhausted all resets, It did work yesterday now no connection Has anyone had same problem ?

Resets are not a solution. Have you done any actual trouble shooting? What is the actual symptom you are experiencing? If you are using WiFi have you tried directly connecting it using a wired connection.

I have called my bank and they told me there is no problem with the credit its the appstore that jammed my account so please if you can try and deduct from my account ill be very gratefull thank you iPad 2 Wi-Fi 3G, iOS 6.1.3 iPad 2 Wi-Fi 3G, iOS 6.1.

I have called my bank and they told me there is no problem with the credit its the appstore that jammed my account so please if you can try and deduct from my account ill be very gratefull thank you
iPad 2 Wi-Fi + 3G, iOS 6.1.3
iPad 2 Wi-Fi + 3G, iOS 6.1.3
<E-mail Edited by Host>
iPad 2 Wi-Fi + 3G, iOS 6.1.3

Most of the people on these forums, including myself, are fellow users - you're not talking to iTunes Support here.
If you need to contact iTunes Support then you can do so via this link : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I have called my bank and they told me there is no problem with the credit its the appstore that jammed my account so please if you can try and deduct from my account ill be very gratefull thank you

I have called my bank and they told me there is no problem with the credit its the appstore that jammed my account so please if you can try and deduct from my account ill be very gratefull thank you

You have to contact iTune Support
http://www.apple.com/support/itunes/contact.html

When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?

When trying to download the new iPhone version, I keep getting an error message that my network connection has timed out. Any ideas how to fix this?

This is asked and answered many time each day. The forum search bar is on the right side of this page.
Disable your firewall/security software and try again.

CANCEL- Can I chat or talk with a human on the phone? I have an Adobe ExportPDF Annual. So, if I cancel today, I still have to pay half of the fee? I only used the service once or twice.

Can I chat or talk with a human on the phone? I have an Adobe ExportPDF Annual. So, if I cancel today, I still have to pay half of the fee? I only used the service once or twice. I was looking for a phone number to call. But, I seemed to have been in a loop. I kept getting directed to this forum. I would have really appreciated a quick link to a phone number. Much more efficient on my end.
I expected to be canceled in a few short minutes via a phone call. Instead of have been in this endless and frustrating loop to this forum.
Help please.

Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Im new to the iCloud and Mac in general. After experincing a hard drive crash out of the blue, I lost everything. I want to make sure this doesn't happen again. I show backups for my iPhone and my daughter's iPod but my mac doesn't exist. How do I fix tho

I'm new to the iCloud and Mac in general. After experiencing a hard drive that went out of the blue, I lost everything. I wanted to use the icloud to back my documents up. I went into the iCloud under settings but it only shows my iPhone and daughter's iPod. How do I get my Mac to back up too? Is there something I need to use to have the documents back up?

You cannot back up your Mac to iCloud. Even backing the whole thing up to another online service would be dubious because it would take a very long time. You should buy an external hard disk and back up to that - even better, buy two and use one to make a Time Machine backup and the other to clone your Mac from time to time, thus giving you a backup from which you can boot in an emergency.
If you wanted to back up a suitably sized selection of data to an online service there are a number of third-party methods available, some of which are examined here:
http://rfwilmut.net/missing3

ITunes / AppStore problem: I live in Colombia, my apple ID and iTunes account are set in Colombia, but each time I try to register my Colombian credit card it tells me my credit card is not valid for the store. How can I fix this?

I live in Colombia, my apple ID and iTunes account are set in Colombia, but each time I try to register my Colombian credit card it tells me my credit card is not valid for the store. How can I fix this?

credit card it tells me my credit card is not valid for the store.
Hi Don ...
"Although you can browse the iTunes Store in any country without being signed in, you can only purchase content from the iTunes Store for your own country. This is enforced via the billing address associated with your credit card or other payment method that you use with the iTunes Store, rather than your actual geographic location."
From here > The Complete Guide to Using the iTunes Store | iLounge Article
The iTunes and Mac App Store are one in the same.
And check out this support article here > iTunes Store: My credit card's security code or zip code does not match my bank's records

If I downloaded a free app in the past(iphone), lost everything in a restore, and now that free app isn't free anymore, if i try and re-download it, will it be free, or will I have to pay whatever price the app is now?

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