If I have a client who wants to cancel, how do they do this?

We have a client who has decided to have someone else host her site instead of business catalyst, how do we instruct her to cancel her account with you? She has been paying you directly, we did not invoice her company.
Can someone give us some guidance?
Regards,
Bob

Hi Bob,
In order to stop/cancel the site subscription and billing of any of your BC site, you have to delete that particular site.
If site is Invoice Customer only then delete that from the admin Dashboard of the site. Site settings > Site Management.
If site is Invoice Partner only, then that can be deleted from BC Partner Portal. Partner Portal Link : http://www.businesscatalyst.com/Admin/Index.aspx?to=PartnerPortal
After deleting that site your domain from that BC site will be deleted can be used on any other BC or External site.
In case of any discrepancy , please feel free to contact us via chat or file a support ticket : http://docs.businesscatalyst.com
P.S. Make sure you have backed up all your data, pages etc. from BC site before deleting it, once deleted it cannot be restored.

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If I have a client who wants to cancel, how do they do this?

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